POST:
IT & Business Partner
DIVISION/DEPT/UNIT:
IT Services
RESPONSIBLE TO:
Head of Change Management
THE LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE
The London School of Hygiene & Tropical Medicine is a world-leading centre for research and
postgraduate education in public and global health, with 4,000 students and more than 1,300 staff
working in over 100 countries. The School is one of the highest-rated research institutions in the
UK, and was recently cited as one of the world’s top universities for collaborative research.
Our mission is to improve health and health equity in the UK and worldwide; working in
partnership to achieve excellence in public and global health research, education and translation
of knowledge into policy and practice. Founded by Sir Patrick Manson in 1899, the School is now
part of the University of London and has expanded in recent years at its two main sites on Keppel
Street and Tavistock Place. Our research funding has grown to over £60 million per annum from
national and international sources including the UK government, the European Commission, the
Wellcome Trust and the Bill & Melinda Gates Foundation.
The School’s multidisciplinary expertise includes clinicians, epidemiologists, statisticians, social
scientists, molecular biologists and immunologists. We work with our partners worldwide to
support the development of teaching and research capacity, and our alumni work in more than
180 countries.
Further information is available at http://www.lshtm.ac.uk/aboutus/introducing/index.html
Mission
The School's mission is to improve health in the UK and worldwide through excellence in public
and global health research, teaching and knowledge translation, working in partnership.
Further information is available at http://www.lshtm.ac.uk/aboutus/introducing/index.html
Update: 4th Jan 2016|lshtm.ac.uk 1
IT SERVICES AND INFRASTRUCTURE
The School’s systems are delivered on a variety of operating system platforms, choosing the
platform best suited to the application in question. File, print and email services are currently
delivered using a Novell environment, with migration to Office 365 for collaboration and email
tools well underway. Most external-facing and network security/management systems are
provided internally with cloud based alternatives being considered as systems are updated
The School’s Virtual Learning Environment is comprised of Moodle and Blackboard Collaborate,
platforms shared with four other Bloomsbury Institutions. They are used extensively both by
London-based and Distance Learning programs.
There are in the region of 1500 networked PCs at the School, a mix of Windows desktops, with a
small community of Macintosh and Linux users.
The School’s network infrastructure, across four sites in Bloomsbury, provides a Gigabit Ethernet
backbone over fibre-optic cable, through University College London
JOB DESCRIPTION
Job Purpose
The School’s IT teams have recently undergone a reorganisation; the faculty teams have been
conjoined with the central IT teams to form a new department and Helpdesk. The premise for
support to the School is “centrally managed and locally delivered” using an IT partner model.
The IT Partner analyses, determines and delivers IT requirements in acting as a business partner
to meet the needs of faculties/departments and to ensure they are supported.
The role holder liaises with Faculty and IT development, networks, security, project and support
functions to ensure that all the requirements of the faculty are being met.
In conjunction with the faculty leadership team, s/he develops the faculty IT strategy and aligns
it with the central IT strategy
The role holder works with IT partners across the School to deliver a joined up, efficient and
effective IT service.
Your role will be a mix of horizon scanning, projects, support and stakeholder management; you
will be covering a wide range of activities and meeting a wide range of people. It is essential that
the you can span operational and strategic needs, covering all aspects of IT in the School.
As part of Change Management, it is expected that your office hours will normally be eight hours
somewhere between 8:30am-5:30pm, though out of hours’ work may occasionally be necessary
during busy periods and major upgrades.
Responsibilities
1. Lead the consultancy to the faculties/departments in relation to IS strategies, developments
and operations
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2. Oversee/lead detailed analysis of end to end business requirements across the
faculty/department
3. Measure the quality of the ITS management service delivered to the faculties/departments
4. Manage and communicate service and development plans
5. Lead the production of business design specifications for agreed business requirements
6. Ensure the needs of faculty/department management are met through relationships both
internal and external.
7. Lead and develop individuals to deliver business and personal objectives
8. Actively engage with faculties/departments to ensure that continual improvement is
delivered through innovation where possible
9. Promote and lead positive change
10. To scope and manage small projects and changes within the School ensuring alignment with
IT strategy
11. Provide line management for Project Analyst through clear direction, control, training and
coaching.
12. Provide task management and support for secondary support activities, coaching and training
ITSO and CSO staff as appropriate
13. Ensure all centrally agreed policies, procedures and governance are delivered consistently
across the faculties
14. Work with ITS colleagues to ensure a consistent approach to all ITS activity
15. Undertake any other duties as reasonably delegated by your line manager
16. Manage your own continuous professional development, internal collaborations and external
networks, in order to contribute to service quality, research excellence and innovation
17. Demonstrate the School’s values through your behaviour at work, including your duties and
responsibilities in respect of equality and diversity, health and safety, data protection, and
any other legislative requirement
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PERSON SPECIFICATION
Qualifications
The successful candidate should:
Essential/ Tested
Desirable
by*
Hold an undergraduate degree or have equivalent professional experience
Essential
A
Have undergone ITL or be a qualified ITL practitioner
Desirable
A
Hold an appropriate management or leadership qualification
Desirable
A
Providing high quality IT partner support within a business partnering model,
and working with managers proactively to develop their IT capability and
capacity
Essential
A, I
Managing an IT team for a business unit/units
Essential
A, I
An understanding of the IT development cycle
Essential
I
Leadership and management
Essential
A,1
IT service management and its effective operation
Essential
A, I
Designing and implementing IT strategies
Essential
A, I
Building and business cases for change and delivering the change
Essential
A, I
Working with senior managers and business leaders
Essential
A, I
Supporting and delivering business change programmes in a complex
organisation
Desirable
I
Working in a customer focused and results orientated environment
Essential
A, I
Strategy development and translating strategy into operational plans
Desirable
I
Operating as a senior IT partner within a complex environment.
Desirable
A, I
The successful achievement of targets and objectives
Essential
A, I
Resource planning and job design to fulfil current and future business
requirements
Essential
A, I
Supervising staff
Essential
I
Using a network of key individuals to secure important business information
and influence broad organisational change
Essential
A,1
Background & Experience
The successful candidate should have a background in, or experience of:
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Knowledge
The successful candidate should have demonstrable knowledge of:
How the IT Partner model supports an organisation to achieve its strategic aims
Desirable
I
Cultural and organisation change principles and processes
Essential
A, I
The dynamics of higher education and academic endeavour
Essential
A, I
Current IT developments and service delivery
Essential
A, I
Skills & Competencies
The successful candidate should demonstrate:
A focus on results - repeated effort and resilience
Essential
A, I
Confidence in operating in an environment of change with the ability to use
change management models/frameworks
Desirable
I
A business partnering approach to IT and the ability to identify business
requirements and successfully apply these to IT management practices
Essential
A, I
Excellent communication skills: verbal, written and in presentations. The ability
to sell ideas or benefits and build persuasive arguments based on data, logic and
the objective merits of solutions
Essential
A, I
Excellent interpersonal skills
Essential
A, I
Commercial astuteness
Desirable
I
The ability to build and sustain effective professional working relationships
within IT and wider business environment
Essential
A, I
The ability to coach managers to build their capacity, capability and confidence
in dealing with IT management issues
Essential
A, I
A strong customer focus – demonstrating a thorough understanding of customer Essential
needs
A, I
The ability to think conceptually, demonstrating creativity and innovation
Essential
I
The ability to look continuously for opportunities for improvement and to
develop strategies for change to influence and shape the future direction of the
business – adapting thinking and behaviour to suit the requirements of different
situations
Essential
A, I
* A = application; I = interview; T = test
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Asylum & Immigration
The School will comply with the Immigration, Asylum and Nationality Act 2006, which requires
all employees to provide documentary evidence of their legal right to work in this country prior
to commencing employment. Candidates will be required to bring their passport (and visa if
applicable) to interview so that it can be copied and verified.
This role does not meet the minimum requirements set by UK Visas and Immigration to enable
sponsorship of migrant workers. Therefore we cannot progress applications from candidates
who require sponsorship to work in the UK
Further information about Certificate of Sponsorship and eligibility to work in the UK, can be
found at: www.ukba.homeoffice.gov.uk/employers/points
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