Marcella R. Miller
Phone: 407-749-5747
E-mail: marcella.miller65@gmail.com
Summary of
qualifications
Professional
experience

Management of a multi-level manufacturing organizations. $14+ million budget,
$40+ million sales, P&L, strategy determination and execution

Engineering experience with electronics, electro-mechanical assemblies, plastics,
aluminum and powdered metals

Held positions in Management, Manufacturing Engineering, Design Engineering,
Design Services/CAD and Quality Assurance

Leadership roles in New Product Introduction, Engineering Changes, QS-9000,
ISO 9001, Supplier Development, Customer Satisfaction, Lean Manufacturing and
Continuous Improvement

Served on the Manufacturing Association of Central Florida Board of Directors

Certified Quality Auditor, Certified Quality Engineer

Lean Six Sigma Green Belt
Director of Operations, 2013-Current
Ossur North America, Orlando, FL

Responsible for all aspects of the $4M+ health care related manufacturing
business including customer service, sales and marketing.

Led transition of small business into new corporate parent company structure.

Responsible for profit & loss statement.

Defined growth strategy and future planning.

Oversaw build-out and grand opening of a new training and clinical research facility

Insured FDA registration and compliance.

Achieved ABC accreditation for the central fabrication area.
General Manager, 2012-2013
Mercury EPM, St. Cloud, FL

Perform plant manager role plus grow and define business.

Increased sales by $9 million in one year with a 16% profit margin.

Responsible for profit & loss statement.

Determine marketing and sales activities.

Negotiate customer contracts.
Plant Manager, 2003-2012

Manage and direct all plant operations, 200+ employees, hourly and salary.

Support all purchasing and materials activities.

Oversee budget and plant performance.

Insure development and execution of growth strategy for our location.

Support corporate strategy and insure cost control thru Lean Six Sigma.

Meet customer expectations in quality, cost and delivery.
Manager of Manufacturing Engineering, 2001-2003

Managed and directed seven Manufacturing Engineers and two Technicians.

Oversaw program management of all new products and production changes.

Served in key leadership role for implementation of ISO 9001 and lean six sigma.

Developed new product introduction, continuous improvement and employee
involvement programs.

Insured production goals in quality, cost and delivery were met through product
and process improvements.
Senior Quality Engineer, 1996-2001

Managed and directed 10 hourly employees over three shifts.

Interfaced with suppliers and customers to resolve quality issues by initiating and
following up corrective actions.

Lead ISO 9001 implementation effort.

Developed site-specific database applications for a quality system in Lotus Notes
that was adopted by all North American operations.
Engineer II
Delphi Interior and Lighting, Vandalia, OH, 1991-1996

Scheduled design service support for supplemental inflatable restraint systems,
instrument panels and steering wheel design.

Served as the Engineering Work Order Coordinator.

Reduced engineering change throughput time from four weeks to one week.

Developed, trained and deployed a Lessons Learned database for reference by all
engineering groups.

Served as the Design Review Coordinator.
Current Product Engineer
Delco Electronics, Kokomo, IN, 1989-1991
Education

Supported the production of electrical engine control modules and diagnostic
modules.

Designed circuit board layout, component mounting specifications using surface
mount technology, electrical connectors and wiring harnesses.

Instituted design changes to increase production and reduce costs.
Masters in Business Administration
Mississippi State University, Mississippi State, MS, July 2009
Bachelor in Business Administration
Stetson University, Celebration, FL, June 2007
Coursework (96 of 121 credits) in Bachelor of Science in Mechanical
Engineering program, Purdue University, West Lafayette, IN, 1984-1987