Resume: Michael W. Gozzo
See also http://www.tbcgroup.org/
Results oriented leader. Started a consulting firm and developed its growth and earnings
over a decade. I demonstrated to clients my capability by achieving targeted goals. This
included the employment of a practical assessment model which utilized a combination
of prepared subject centric interview questions coupled with investigative analysis
techniques. Evidential support accompanied finding reports along with the respective
recommended corrective actions and potential savings. Each assignment provided the
opportunity to show adaptability and flexibility, because of the variety of industries,
personnel and level of change involved. Have the ability to facilitate team approaches
and when necessary act as the change agent.
CORE COMPETENCIES
Supply Chain Management
 Cycle time Reduction Practices
Supplier Alliances &
 ISO Assessment Capability
Certification
 Develop Training Courses and
Respective Instruction
 Business Process Reengineering
 Lean Business Practices
 Performance Measurement
Development
 Project & Change Management
 People Empowerment
 Six Sigma and Total Quality
Management
 Various technology tools,
including Microsoft Office Suite,
 Just in Time
MS Project, Visio & Power Point
 Production and Inventory
Management
PROFESSIONAL HIGHLIGHTS
Supply Chain & Project Management
 Evaluated, proposed and implemented Supplier Managed Inventory programs
 Review warehouse management practices, initiate a program for improvements and
manage its implementation
 Results: Reduced inventory by 30%
Lean Business Practices and Reengineering
 Skilled in the concept of JIT and the associated techniques of Lean Practices (5S,
Quick Changeover, Kaizen, Jidoka, Process Mapping)
 Results: Cycle time reduction as much as 50%
Supplier Development, Alliance & Certification
 Developed and employed a model for Supplier Development and Certification
 Results: Reduced supply base by 33% and improved KPI’s by 25%
Six Sigma/Total Quality Management and ISO Assessment Capability
 Employed ISO Audit practices to determine their compliance to the Standards
 Utilize tools like Pareto Analysis, Cause & Effect Analysis, Fishbone Diagrams,
Problem Solving, DMAIC and Failure Mode Effects Analysis
 Results: Guided multiple organizations in attaining ISO registration & initiating Six
Sigma process
People Empowerment and Training
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Strong capability to develop, train and facilitate people at all levels
CAREER SUMMARY
TOTAL BUSINESS CONSULTING GROUP, Inc. 1993 to present
TBC Group is a consulting company promoting and implementing the concept of
Supply Chain Mgt. utilizing Lean Practices, Six Sigma/TQM, Project Mgt., along with
how to implement change to achieve process improvements.
Principal/Owner
 Conducted assessments and initiated programs resulting in performance
improvements in over twenty companies
 Created measurable performance criteria to demonstrate accomplishments/ROI for
the clients
 Obtained Client referral on 100% of assignments, demonstrating achievement of
planned results
Examples of Client Assignments
 Medical Device Developer: Performed process validation services. Reviewed
documentation to ensure compliance with regulatory agency – achieved a reduction
of 33% in errors. This reduced their effort and the respective cost by 25%.
 Electronic Flash Memory Producer: Assessed operations reported findings and
developed a program of changes. Subsequently trained and facilitated personnel in
achieving a reduction in rejections via Lean practices resulting in multi-million
dollars of savings..
 Insurance Firm – Financial Services: Evaluated processes associated with purchasing
practices. Identified collusive practice. Recommended corrective actions and a plan
to implement such which provided a six month ROI.
ALLIED SIGNAL (Revere Corporation of America Division)
Manufacturer of aerospace components, scale systems and instrumentation
Director of Operations and Information Systems Manager
 Directed manufacturing, support engineering, quality, materials management and
purchasing
o Increased throughput by 15% and gross profit margin by 25%
o Developed Training programs allowing personnel to be cross functional
 Lead a team in selection of new system and provided the training on how to employ
the system and utilize the information for improving operational performance
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EDUCATION AND PROFESSIONAL AFFILIATION
MBA, General Management-University of New Haven, East Haven, CT
BS, Business Administration-Finance-University of Connecticut, Storrs, CT
Qualified Instructor: for San Jose State University-Professional Development, UCSC
Extension, National University-San Jose, Foothill College
ASQ, Author, Presenter of Articles, Reviewer and Editor for Quality Progress
APICS, Certified as a CPIM & CSCP, Book Reviewer, Certified Trainer, Author and
Speaker
ISM, Trainer and Speaker
ISO Assessor Training and registration per IQA Standards (#QM1344/17)