STAFF JOB DESCRIPTION
1. JOB DETAILS
Job Title:
Service Manager – Partnerships (TBC)
Grade/Salary Scale:
and experience)
£28, 000 - £36, 000 (Placing dependent upon qualifications
Responsible to:
Head of Service, Signpost Recovery
Hours:
37.5 hours a week
2. JOB PURPOSE:
To manage the delivery of consistent and high quality services ensuring their
continuing relevance to all stakeholders.
The purpose of this post is to manage a defined group of partnership staff and
resources on behalf of Signpost Recovery in the context of working in partnership
with the three Forth Valley Local Authorities, the local Alcohol and Drug
Partnerships, Police Scotland and NHS Forth Valley and, to co-ordinate and
implement the strategic direction of substance misuse services in response to local
concerns whilst recognising the national landscape.
To manage a defined group of robust, accessible, responsive and partnership
service’s aimed at helping people with problem drug and alcohol use to access care
and treatment packages to support person centred care conducive with a recovery
orientated system of care.
3. OUTLINE OF JOB PURPOSE:
Manage a defined group of operational and administrative staff, ensuring all
development and training needs are addressed. Monitor and maintain care
standards in conjunction with the required service and patient outcomes. Maintain
responsibility for all health and safety, security and confidentiality issues for your
sphere of operations in line with the relevant legislation. Maintain liaison and links
with strategic and operational partners, manage budgets and liaise with and report to
the Senior Manager, Signpost Recovery at agreed intervals.
4. KEY DUTIES AND RESPONSIBILITIES
Service Delivery
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Maintain the continuing relevance of services to individuals’ needs and
purchaser requirements by ongoing planning, monitoring and evaluation.
Where a need or an opportunity is identified, assist in the development of new
services.
Maximise stakeholder involvement in service and business planning.
Ensure that equality of opportunity is promoted and reflected in all aspects of
service provision in such a way that it reduces the discrimination that people
with substance misuse issues in the criminal justice system face.
To assist in the development of best practice designed to reduce offending
and thereby protect the public.
Quality Assurance
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Ensure agreed standards of service delivery in compliance with relevant
legislation, National Quality Principles and Service
Commissioner/Commissioning requirements.
Develop, promote and monitor quality assurance systems appropriate to the
needs of the individual/Service and organisational requirements.
Ensure compliance with the Scottish Social Services Council Code of
Practice.
Ensure that stakeholder processes are managed and reported on
appropriately.
Staff Management
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Be responsible for and ensure the appropriate support, supervision and
appraisal of a range of staff including Social Work qualified staff.
Develop, monitor and evaluate staff communication and support systems.
Develop, monitor and implement supervision and appraisal systems for staff.
Ensure that all Signpost Recovery and relevant partner policies and
procedures are adhered to.
Recruit, develop and ensure the provision of a relevant induction for staff
whilst ensuring continuing learning opportunities.
Financial Management/Administration
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Ensure that records are kept up-to-date and take account of relevant
legislation and individuals requirements.
Ensure that service records are audited to ensure compliance with
organisational requirements
Maintain the economic viability of the Service by operating within agreed
budgetary requirements.
Record information in line with the organisation’s Confidentiality Policy and
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the Data Protection Act.
Monitor, develop and review financial systems that take account of
organisational, individual and legislative requirements
Assist in the development and negotiation of service budgets.
Health & Safety and Property Management
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Ensure a healthy and safe environment by implementing and monitoring
systems that take account of relevant legislation and organisational policies
and procedures.
Develop and monitor all domestic, maintenance, medication and recording
systems in line with both Signpost Recovery and partner agencies
organisational policies.
Monitor, review and ensure implementation of risk assessment and
management strategies within the service.
Learning and Development
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Maintain, promote and ensure within the service an awareness of current
developments in practice and legislation.
Participate in relevant internal and external training, identify own, individual
and team training and development needs.
Ensure that staff receive appropriate training to meet individuals and service
needs.
Actively participate in and be committed to the supervision and appraisal
processes in line with organisational policy.
Maintain own recognised and required qualifications.
Other Requirements
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Organise your working time to maximise the efficiency of the Service.
Undertake on-call, weekend and rota-working as required.
Undertake any other tasks as may be reasonably requested.
Undertake registration with the SSSC within the timescale required, where
relevant, and maintain this.
Where required, deputise for the Senior Manager, Signpost Recovery.
5. COMMUNICATIONS AND WORKING RELATIONSHIPS
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Promote the aims of the Service(s) and Signpost Recovery.
Represent Signpost Recovery at a local level and build positive links with all
relevant stakeholders.
Develop and maintain effective communication systems between all
stakeholders in your sphere of operations.
Provide monitoring reports to the relevant partner agencies and key
stakeholders.
6. KNOWLEDGE, TRAINING AND EXPERIENCE
Completion of Training as a qualified Social Worker with a currently valid registration
with the SSSC.
Relevant and appropriate degree or equivalent is essential.
Experience of working in, and an ability to demonstrate knowledge in the field of
substance misuse and in particular shared care and GP Prescribing of Opiate
Replacement Therapy.
Knowledge/experience of the Criminal Justice System and routes into offending from
substance misuse.
Evidence of Continuing Professional Development, including a proven record of
innovation and practice development.
Knowledge of the Department of Health (2007) “UK Guidelines on Clinical
Management”, Scottish Government (2008) “The Road to Recovery” and the
Scottish Government (2011) “Quality of Alcohol Treatment Services” documents.
A mature, responsible, empathic outlook on social care delivery which respects
clients’ dignity and human rights.
Excellent interpersonal, communication, organisational and people management
skills.
Proven track record in managing and motivating staff.
Previous experience of service development and promotion.
Previous experience of working in multi-agency and partnership settings.
Good understanding of the specific socio-economic issues in relation to the three
Local Authority areas, namely Clackmannanshire, Falkirk and Stirling.
A current full driving licence is desirable. The ability to mobilise quickly throughout
Forth Valley is essential.
7. JOB DESCRIPTION AGREEMENT
Job Holder’s Signature:…………………………………………..Date:…………….
Managers Signature:…………………………………………….Date:……………..
PERSON SPECIFICATION
POST: SERVICE MANAGER - PARTNERSHIPS
SIGNPOST RECOVERY
EDUCATION &
QUALIFICATIONS
EXPERIENCE
CRITERIA WHICH IS ESSENTIAL FOR ALL CANDIDATES TO
HAVE
E1
BA (Hons) in Social Work or equivalent qualification.
E2
Willingness to work towards an Accredited Managers Award.
E3
E4
E5
E6
Post qualifying experience in Criminal Justice.
Experience of staff and service management.
Experience and knowledge of Person Centred Practice.
Evidence of working with individuals who challenge service
and societal norms.
An awareness of current developments in practice and
legislation.
Understanding of equal opportunities in relation to all aspects
of service delivery.
A sound knowledge of effective staff management and
development.
Ability to communicate clearly and effectively in a range of
internal and external settings and to work in partnership with a
range of stakeholders.
Strong IT capabilities in relation to Microsoft packages.
Ability to develop, promote, monitor and evaluate
addiction/prescribing services to ensure quality assurance and
service improvement.
Ability to work shifts and be available to staff and other out with
set hours.
A full driving licence is preferable
Must be prepared to use own vehicle for work activities
E7
ATTITUDES AND
VALUES
SKILLS AND
KNOWLEDGE
E8
E9
E10
E11
E12
OTHER
REQUIREMENTS
OF THE POST
E13
E14
E15