
On-Line Access Patient
Information
Introduction
Online Patient Access is a simple, secure and
efficient system that allows you to book
telephone triage appointments, order repeat
prescriptions and view your medical records.
This leaflet should give you all the information
you need, but if you need more help please
ask a member of our Practices Reception
Team.
Book You Next Appointment
With Patient Access, you can view, book and
cancel appointments at your convenience.
 Quick and easy to use
 Avoid busy telephone lines
 Access appointment booking out of
Practice hours
Electronic management of your
appointments
Appointments with a Clinician
You can book a telephone triage consultation
appointment with a clinician of your choice
anytime of the day or night. Telephone triage
consultation appointments are released from
12.01am via our automated appointment
booking line. Therefore avoiding the need to
telephone the Practice from 8am which is
when the telephone lines are busiest.
Nurse Appointments
Due to the many difference types and lengths
of nurse appointments available, we are
unable to offer nurse appointments online at
the moment. Please contact the Practice by
telephone so that we can book you into the
appropriate type of appointment.
Cancelling Appointments
If you are unable to attend for you
appointment, we would appreciate you
cancelling is at the earliest opportunity so that
it can be offered to another patient. You can
do this via the online system, by telephoning
of by coming into the Practice.
Inappropriate Use
We monitor the use of this service, and hope
you find it useful. However, if the Practice
feel that any patients are misusing the service,
we reserve the right to withdraw access to the
service.
Repeat Prescriptions
With Patient Access you can;
 View a list of you current repeat
medication list and easily select the
ones you need to order. If you repeat
medication is not listed, then you will
need to contact the Practice.
 Include a message with your request
(e.g. ask for your prescription to be
sent to your local chemist)
 Track your order – Your request will
be shown as ‘Accepted’ once it has
been processed, or display an ‘R’ if
your request has been rejected by
your doctor.

Please allow 72 hours for your prescription to
be processed.
Change of Details
It is straight forward in Patient Access to let
the surgery know of any change in your postal
address, telephone number (mobile or
landline) and E-Mail address. These will be
actioned on a regular basis. It is important
that we always have up to date contact details
for you as we may need to get in touch with
you urgently.
doctor(s) as to which young people are
competent to manage this system.
Patient Access for Carers
A carer may register for Patient Access with
the written consent of the patient, lasting
Power of Attorney or other authority
confirmation.
Access to Records
You are also able to access a summary of your
medical records.
Patient Access for Children
A parent/guardian who resides at the same
address of children younger than 14 years my
apply to register on behalf of their child for
Patient Access. However, there may be young
people who are capable of managing their
healthcare and who will want their records to
remain closed to their parents. The Practice
will make the decision in individual cases
based on the judgements made by the
Appleton Village Surgery
2-6 Appleton Village
Widnes
Cheshire
WA8 6DZ
www.appletonvillagesurgery.co.uk