Dear Sir or Madam, My name is Jacqueline Scott and I am the chairwoman of the Canterbury bridge club. Besides playing card games our club also tries to arrange field trips every month. Since a lot of our members enjoy the chocolates of you company during our weekly card games I was thinking about getting to know your well known chocolates a little bit better, so I was wondering if it’s possible to arrange a guided tour of the factory for all 20 members of our pensioners club. (If this is possible we have lots of possibilities concerning the time and date, we’ll be able to work something out.) The club and I would love to hear from you soon. Yours sincerely, Jacqueline Scott and the Canterbury bridge club Dear Ms Scott, First of all we are very pleased with your request and we would love to be able to show everything you want to know about our company. Unfortunately I can’t give you a definite answer yet on when we can plan this tour, because this is not my responsibility, but I can assure you a guided tour is possible every Monday to Wednesday. I forwarded this email conversation to Mr Nicholson, he is responsible for all the guided tours. Yours sincerely, Jack Black Secretary of Guylian Hello Fred, I received a request for a guided tour from the Canterbury bridge club. Would you be so kind to plan a tour for this pensioners club? Don’t forget to also look for their address and send them some advertising leaflets on our latest flavours. (email conversation in Annex) Jack Hello Jack, I will surely do this, but I haven’t yet received our latest advertisement document, I’m sure this has something to do with my absence during this briefing. Could you please send me this document, so I can order the right leaflets to be sent? Fred Dear Ms Scott, I have received your request from my colleague Mr Black and I am happy to announce to you that It would be a great pleasure to give the Canterbury bridge club a guided tour in our factory. Our guided tours are always form 09:00 until 11:30 or from 12:30 until 15:00, in both cases you can choose to have lunch in our company restaurant and no reservation is needed for lunch. Would it be possible to plan your visit on the 22th of May? Of course other dates are also possible, but if you plan the tour on the 22th you are sure to be the only group of the day. Further details will be given when the tour date is planned. (lunch menu in Annex) Yours sincerely, Fred Nicholson Public relations, Guylian