ADDENDUM:
How to Write a Skills-Based Resume
Table of Contents
Chapter 1: Resources on How to Write a Resume
1. Introduction to Skills Based Resume
a. Skills Based Resume Example
2. Resume Content
Chapter 2: Tools to Help you Brainstorm for Your Resume
1. Skills Bank
a. Soft skills
b. Hard skills
Chapter 3: Sample Resumes and Templates
1. Format and Content Overview
2. Resume Checklists
a. Format Checklist
b. Content Checklist
3. Resume Template
4. Poorly Formatted Resume Example
5. Good Skills Based Resume Example
Pg. 1
Pg. 2
Pg. 3
Pg. 4
Pg. 10
Pg. 11
Pg. 11
Pg. 12
Pg. 15
Pg. 16
Pg. 17
Pg. 18
Pg. 19
Pg. 20
Pg. 21
ii
Chapter 1:
Resources on Writing a Skills Based Resume
1
Skills Based Resume Description
What is a Skills Based Resume?
A skills based, or functional, resume highlights your skills instead of your
chronological work experience, as in a traditional resume format. This format
focuses on specific skills and aspects of your experiences that are
most transferable to the job you are trying to obtain. When you list
employment details, you will include no detail about your duties in each position.
SHOWCASES
SKILLS
APPLICABLE TO
DIFFERENT FIELDS
AS OPPOSED TO
SPECIFIC WORK
HISTORY.
When is a Skills Based Resume useful?
This type of a resume is particularly useful if the applicant has a limited work history or
if past work experience is not directly related to the job one is applying for. By placing skills
at the top, this format helps the recruiter focus on overall skills and qualifications as opposed to work
history. It also allows for greater listing of your technical skills – more than in a traditional format –
helping to highlight your qualifications for the position.
For the types of jobs Year Up grads are seeking, some recruiters use technology that searches for
qualified applicants’ resumes based on the skills necessary for the positions. If the resume is read
electronically, it can help significantly to include the right industry-relevant terminology
at the top so that our grads’ resumes have an increased chance of showing up in the
search results. Since other applicants will submit resumes in this format, using a skills-based resume
will make you more competitive.
Below are tables depicting what the technology and resume search might look like:
Note: The decision to use a skills based resume depends on the context, such as the
potential employer and the market. Some recruiters and employers might still prefer a traditionally
(chronologically) formatted resume. It is important to figure out which resume would be better for
different situations and proceed accordingly.
2
Skills Based Resume Example
John Doe
123 Main St., #4, Boston, MA 12345 | 888-123-1234 | JohnDoe@gmail.com
(optional): Different
for each job application (Pg. 8)
HEADING:
Basic contact
information
OBJECTIVE
Objective
Seeking an IT HelpDesk position at ICF International to improve company’s customer service through strong
communication skills and technical knowledge.
TECHNICAL SKILLS:
List hard skills relevant to the
job opportunity (Pg. 9)
Technical Skills
Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo
ThinkPad laptops; HP printers; General computer builds and repairs; Hardware installations and swaps
SKILLS:
List 3-4 tailored to
the specific job opportunity
(Pg. 10)
Skills
Collaboration
 Generated workstation layouts to improve morale and productivity
 Partnered with associates and managers to plan and execute company move into new building
 Assisted directors in deactivation and removal of servers from on-site rack space
 Decrypted and prepared hard drives for documentation by the security department
Reporting/Metrics
 Analyzed weekly feedback from internal website and prepared information in graphic format to be
presented to CTO
 Generated, tracked and maintained monthly status reports for companywide Divisional Sales Mentor
Program
 Reviewed, edited, performed analyses and complied data to be used for forecasting obligations for $6
million dollar training budget
Administration
 Coordinated program and travel logistics for over 25 trainings (internal and external) per calendar year
 Scheduled conferences/teleconferences, booked and set up rooms, ordered meals, assembled packets for
meetings at the corporate offices and in the field office as well
 Arranged department outings, events and celebrations
WORK EXPERIENCE:
Work Experience
Customer Support Specialist, JP Morgan
Service Desk Intern, Bank of America
Sales Representative, Macy’s
Positions listed should relate
to skills listed (Pg. 11)
Boston, MA
Boston, MA
Weymouth, MA
August 2010 – Present
May 2010 – July 2010
June 2008 – July 2010
EDUCATION: List YU first,
then other current and past
education (Pg. 11)
Education
Year Up/City College of San Francisco
San Francisco, CA
Information Technology Training
May 2014 – Present
 Year Up is a leading one-year career development program with 250 corporate partners around the
country; the program includes college-level courses, professional training, and a six-month internship
 Enrolled in the Information Technology track to prepare for a Tier 1 technician or helpdesk role
 Earning 18 credits towards an Associate’s Degree in IT at Cambridge College
Languages
Spanish – professional fluency; French – basic working fluency
OTHER
SECTIONS
(optional): Can
vary depending
on the job needs
(Pg. 13)
3
Resume Content
Tailoring your Resume
Make sure you understand the job you are applying for so you can tailor your resume towards the skills
and qualifications necessary for the position. Read job descriptions for the position from the employer
you seek to work for and other employers to get a sense of the major skills employers seek for that
position. Throughout the resume, showcase not only your skills but show how your
experiences can benefit the employer.
Sections of Your Resume:
Since you have limited space on your resume, it is important to structure your resume to best
communicate your strengths to your potential employer. Sections should include:
1.
2.
3.
4.
5.
6.
1)
Objective (optional): Brief statement of purpose
Technical Skills: Simple listing of tech skills
Skills: Soft skills and hard skills with descriptions of experience
Work Experience: Relevant experience first and then chronological
Education: Year Up/College Partner and past college experience
Other Relevant Section(s) (optional): Awards, languages, etc.
Objective
The objective statement summarizes the applicant’s career
intentions and highlights the most important things the
applicant has to offer. It should be no more than one to two
sentences. This statement can be helpful on a skills based resume to tie
together the various parts of the applicant’s experience and show how they
are relevant to the applicant’s goals.
Examples:







YOU CAN FRAME THE
OBJECTIVE IN TERMS
OF LONG-TERM CAREER
GOALS OR IN TERMS OF
THE POSITION ALONE.
EITHER WAY, MAKE
SURE IT SHOWCASES
YOUR SKILLS AND
YOUR UNDERSTANDING
OF THE JOB.
To obtain a position that will enable me to use my strong organizational
skills, educational background, and ability to work well with people.
To build a rewarding career in the financial industry by leveraging my
experience servicing institutional investor clients in Latin America, my background and my
professional focus, energy and commitment.
To obtain a position with a company that will utilize my technical knowledge of Windows based
operating systems in a customer facing, desktop support role.
My goal is to obtain a full-time position as a Desktop Support Technician. I can utilize my excellent
customer service skills and IT knowledge to accurately troubleshoot for Windows, Macs, mobile
devices, wireless routers and printers.
To obtain an entry level position in Information Technology, where I can exhibit my excellent
customer service skills and technical problem solving abilities.
To obtain an entry-level position where I can use my excellent customer service and communication
skills.
Customer service management where my experience can be utilized to improve customer
satisfaction.
4
2)
Technical Skills
List the skills that are relevant to the job you are applying for. This section
should not take up much space, and it should be easy to read and find
your skills.
Refer to the skills list later in the guide to find skills and
technologies you may have learned at Year Up or your
internship.
Examples:
KEEP A MASTER LIST
OF YOUR SKILLS
AND EXPERIENCES
AND PICK FROM
THOSE TO MORE
EASILY CUSTOMIZE
FOR EACH JOB
APPLICATION.
TECHNICAL KNOWLEDGE
Software: MS Word, MS Excel, MS PowerPoint, Outlook, Adobe Photoshop, Adobe Illustrator,
Windows OS, Mac OS X, Ubuntu
Hardware: PC assembling and maintenance, troubleshooting hardware and software problems,
Installing and configuring peripherals, components and drives, Installing software and application to
user standards
TECHNICAL SKILLS
Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook); Windows 7 and XP;
Mountain Lion OS; Desk-side Support; ADiTaas Ticketing System; Software Installation;
Troubleshooting; Cisco VOIP; Customer Service; LANDesk; Data Entry
Technical Skills: HP Quality Center, HP Sprinter, Microsoft Office, Connected Retailer, LANDesk,
POS
5
3)
Skills
In this section, list soft and hard skills that are relevant to the job you are applying for and detail your
experiences with each skill. You can list 3-5 skills, broad or narrow, and detail your experiences
in bullets underneath each skill. For example, as a broad skill, you may list “Customer Relations,”
or as a narrow skill, you may list “Salesforce Management.”
Converting Power Statements from traditional resume:
It is not necessary to write completely new power statements under each
skill. You can base your Skills Based Resume on the experiences in your
traditional resume. You can mix-and-match statements from
different work experiences in your traditional resume to be listed
under a skill in a skills based resume.
When listing experiences for each skill:




KEEP A MASTER LIST
OF YOUR SKILLS
AND EXPERIENCES
AND PICK FROM
THOSE TO MORE
EASILY CUSTOMIZE
FOR EACH JOB
APPLICATION.
You do NOT have to list the specific company or exact position held
Make the bullets accomplishment statements describing experience in the area
Make sure the skills relate to the employment you list later on in the resume – that is, you should
have gained those skills and experiences in the jobs you are highlighting on the resume
Eliminate industry-specific words since you are trying to show transferable skills
o Example: You have healthcare experience but are applying for a job in a different field –
change the word “patient” to “client” or “customer” as the latter words apply to a broader
range of fields
Refer to the skills list later in the guide to find skills and technologies you may have
learned at Year Up or your internship.
Examples:
Administration Skills
 Screened and audited service maintenance contracts for billing and credit errors
 Assisted Service Sales Administration with printing, distributing, resolving billing and
credit issues, and filing contracts
 Helped to strengthen and organize a new department within the company
 Coordinated office administration and assisted with shipping
Network Engineering
 Strengthened and streamlined departmental functions by assisting in the
implementation of a new worldwide database application
 Extensive experience in modeling, designing, developing, and implementing new
database applications on a network
 Detailed experience with Office 2000 and XP applications, Oracle, Psuedocode,
Warnier/ORR, Internet navigation and installation of software
 Trained in Visual Basic, Unix and Access
 Responsible for developing test plans, scripts, and manual testing of applications
6
4)
Work Experience
After the skills section, include a short work history section. Volunteer positions and internships
can also be included in this section – not just paid jobs. If you were involved with an
organization at your school or in your community for at least 1 month and gained relevant professional
skills and/or experience that you would like to highlight in your resume, include it here. As mentioned
in the section above, make sure you list the jobs that are related to the skills you are showcasing.
In this section, you should list the job title, company name, employment dates, and location,
without any bullet points underneath.
Example:



Brook International
Troutbrook, OR
Hardware and Software Support
May 2001 – July 2004
Computer Resource Center, Portland Community College
Portland, OR
Instructional Assistant
September 1999 – April 2001
Lawn Grass Growers of Oregon
Portland, OR
Network & PC Support Technician
January 1999 – August 1999
YOU CAN FORMAT THE WORK EXPERIENCE SECTION DIFFERENTLY
THAN THE ABOVE EXAMPLE (ex: by including everything on one line),
BUT WHATEVER FORMAT YOU CHOOSE, MAINTAIN CONSISTENCY AND
MAKE IT EASY TO READ.
5)
Education
This section should include your educational history in reverse chronological order (industry relevant
education should be included first).
Year Up/ College Partner should be listed first in this section. You may use a combination of the
bullet points listed below or include all of them based on what is best for your situation.
For example, if the potential employer is already familiar with Year Up, it may not have to include the
first bullet point describing Year Up.
Education
Year Up/College Partner
City, ST
Name of Year Up track Training Program start date - Present
 Year Up is a leading one-year career development program with 250 corporate partners
around the country; the program includes college-level courses, professional training, and a
six-month internship
 Year Up Track Description – choose from the list below
 Earning XX credits towards a Name of Degree at College Partner – choose from the list below
 Relevant courses include: list courses
7
Choose your Year Up track from the list below and use the track description listed under
it to describe your track in the Year Up program on your resume:
Financial Operations
 Enrolled in the Financial Operations track to prepare for a support role in accounting or
finance
Information Technology
 Enrolled in the Information Technology track to prepare for a Tier 1 technician or helpdesk
role
Quality Assurance
 Enrolled in the Quality Assurance track to prepare for a software development support role
Project Management
 Enrolled in the Project Management track to prepare for a support role in project planning,
execution, measurement, and controls
Customer Service
 Enrolled in the Customer Service track to prepare for a support role in satisfying customers’
needs through effective communication and problem-solving
Software Programming
 Enrolled in Software Programming track to prepare for web and application development role
and support role in identifying problems and finding solutions using Agile methodology
Anti-Money Laundering
 Enrolled in the Anti-Money Laundering track to prepare for a support role in researching and
investigating account and client activity at a financial institution
Digital Advertising
 Enrolled in the Digital Advertising Track to prepare for roles in ad management and tracking,
sales support, and account management support
Choose your Year Up College Partner and city from the list below to use on your resume:
Year Up / Atlanta Metropolitan College
Year Up / Baltimore City Community College
Year Up / Bellevue College
Year Up / Foothill College
Year Up / Cambridge College
Year Up / Community College of Rhode Island
Year Up / Foothill College
Year Up / Harold Washington College
Year Up / Miami Dade College
Year Up / Northern Virginia Community College
Year Up / Empire State College
Year Up / Maricopa Community College
Year Up / Florida State College
Atlanta, GA
Baltimore, MD
Seattle, WA
San Francisco, CA
Boston, MA
Providence, RI
San Jose, CA
Chicago, IL
Miami, FL
Arlington, VA
New York City, NY
Phoenix, AZ
Jacksonville, FL
8
You may also choose to include any post-secondary schools that you have attended. If you
did not pass a course while attending a college, do not include it. Include your major or area of
concentration and GPA if it is above 3.0. You may list a few of your courses if you feel that they are
relevant to your current job search.
Example:
Education
Year Up/Cambridge College
Boston, MA
Information Technology Training
May 2014 - Present
 Year Up is a leading one-year career development program with 250 corporate partners
around the country; the program includes college-level courses, professional training, and a
six-month internship
 Enrolled in the Information Technology track to prepare for a Tier 1 technician or helpdesk
role
 Earning 18 credits towards an Associate’s Degree in Business Management at Cambridge
College
 Relevant courses include: desktop support, IT helpdesk, computer networking, business
writing, professional skills, software installation, and customer service
6)
Other Relevant Section (s)
ADDITIONAL
SECTIONS ARE
OPTIONAL –
IF YOU DON’T
HAVE ANY
RELEVANT
SECTIONS TO
ADD, USE
THAT SPACE
TO ADD TO
YOUR SKILLS!
You can add any other headings that you feel will sell or highlight your experience
for the position. For example, you may include awards and honors, professional
affiliations, community involvement, projects completed, etc.
If you speak any language(s) besides English, you can include a section for that
here.
Examples:
Professional Affiliations
 Leaders in Fitness Education (LIFE) Club, Member
 CPR and First Aid Certification, American Red Cross
Languages: Spanish, professional fluency; French, basic conversational fluency
9
Chapter 2:
Tools to Help you Brainstorm for your Resume
10
Skills Bank
You can choose from among the following lists of soft and hard skills to help you complete the
skills section on your resume. Some of the skills listed are broad, while others are narrow.
Choose the ones that are appropriate for each job, and your own experiences. Use them in
power statements to showcase your qualification.
This list is not exhaustive – you can add other skills besides those listed here on your resume,
based on what you learned at your site and your internship.
For the Technical Skills Section, reference the below skills as well as Page 18 of the
traditional format resume guide.
Note: If a bullet is nested under another one, that means it is a specific skill
underneath the larger category it is nested under – you may choose to list the narrow
skill as your main skill, or describe it in your experiences under the broader skill.
Soft Skills












Communication
o Written Communication
o Oral Communication
Entrepreneurial
Presentation
Public Speaking
Community Minded
Leadership
Critical Thinking
Team Work
Problem Solving
Conflict Negotiation
Detail Oriented
Efficient Worker
o Multi-Task
o Manage Time
THESE SKILLS ARE NOT MEANT TO BE LISTED AS BULLET
POINTS ON THEIR OWN.
They can serve as the primary skill listed, with power
statements in bullet points UNDERNEATH, or you can use
these skills IN power statements.
11
Hard Skills
Financial
Operations







Information
Technology












Quality
Assurance







Spreadsheets and Databases
Microsoft Excel
Processing and Recording Transactions
Conducting Research using Bloomberg or similar systems
Analyzing Financial Data
Ability to read and analyze activity using:
o Balance Sheets
o Accounts Payable
o Accounts Receivable
o Inventory and Cash Management
o Business Math
o Ability to use accounting and research software
Investment Operations:
o Understanding of Capital Markets
o Understanding of How Regulators Function
o Risk, Stocks, Bonds, and other Financial Products
o Clearance and Settlement Processes
Computer Hardware
o Using, fixing and/or supporting peripheral components
o Assembly and Disassembly
Troubleshooting and Fixing Problems with Computers, Printers, and
Mobile Devices
Troubleshoot System and Application Software
Networking
Common Operating Systems and Browsers
Security, Anti-Virus and Anti-Spyware Tools
Common Business Applications
o Microsoft Office
Creation and Maintenance of Computer Networks
o Using Hubs, Switches, Routers, and TCP/IP
Prepared to Earn the CISCO I.T. Essentials Certification
Imaging and Deploying Computers
Inventory Management
Customer Service
o Answering Tech Support Questions over Phone, Email, and in
Person
Helpdesk and Ticketing Systems
Software/Website Testing
o Bug Testing, Tracking, and Reporting
o Writing and Executing Manual and Automated Tests
o Working with users to document bugs
o Presenting Test Results, Reports, and Summaries to
Management Teams
Software Development Lifecycle
Reading and Analysis of Application Requirements
Industry-Standard Tools and Techniques
Testing Methods
Coding Languages
12
Customer
Service





Project
Management
Anti-Money
Laundering












Software
Programming





Digital
Advertising



Across
Multiple
Tracks






o CSS, HTML, JavaScript, Python
Support Center
o Awareness of Core Processes and Best Practices
o IT Service Management and Customer Relationship
Management
Service
o Effective call handling
Emotional Intelligence
o Manage emotions for self and others
o Identify personality and behavior styles
Computer Telephony Integration/Automated Call Distribution
o Telephony Systems: PBX, VoIP, IVR, queuing, reporting and
monitoring
o Common Service Metrics
Basic Office Equipment:
o VoIP Telephone use and installation
o Fax/Copy/Scanner/Printer machine use and management
Monitoring and/or Evaluating Achievement of Project Goals
o Develop strategies, tools, and practices
Creating Project Management Documents
Budget Creation and Management
Resource Tracking and Reporting
Scheduling and Coordination
Purchases and Orders
Organization
Onboarding/Offboarding
Process Improvement Identification
Intermediate Excel
Investigative Research
Analytical
o Data and fact set analysis
Java Programming
Web Development
JavaScript
Agile and Lean software development
Create Software Solutions
o Problem Identification
Vendor Management
Targeting
o Audience
o Websites
o Search terms
Performance Analysis
o Improvement Identification
Recommending ad enhancements
Windows Vista, Windows 7 OS
Mac OS X
Microsoft Office Vista 2010
Google Apps
Administrative Support:
o Event Planning and Execution
13

o Compiling Regular Reports and Dashboard
o Note-taking
o Issue-tracking
Operational Support:
o Reporting, Preparing, and Tracking Purchase Orders and
Budgets
o Data Entry and Metrics Gathering
o Collect and Collate Documentation
o Information Sharing
o Set Up and Maintain SharePoint, Google sites, Wikis, and other
Company Intranet Sites
14
Chapter 3:
Sample Resumes and Templates
15
Skills Based Resume Overview
What is a Skills Based Resume?
This format highlights one’s skills that are transferable across different fields, as opposed to one’s work
history. It is useful if one is an entry-level applicant or is trying to change industries. It also makes
applicants more competitive when recruiters use technology that searches for resumes based on
industry-relevant terminology.
Building a Skills Based Resume
Preliminary Steps: It is crucial to tailor the resume to each job opportunity.
1) Look at the specific job opportunity and understand what it requires in a candidate.
2) Decide which skills you have are most applicable to the job and which to include in the resume.
a. Consider both soft and hard skills; also list any specific programs or languages you know.
3) List job and internship experiences where you learned the skills you are highlighting and those
that enhance your candidacy.
4) Consider any other qualifications you may have that are relevant to the job.
Building the Resume: Remember that format and content are equally important. (Pg. 4)
Formatting Guidelines
 Error Free – No typos, grammatical
errors or spelling mistakes. Even one
mistake (ex: misaligned bullet or
misspelling) could take you out of
the running.
Content
1) Objective: 1-2 sentences that show your
interest and unify your qualifications for the
position. (Pg. 4)
2) Technical Skills: List hard skills relevant to the
job
 Easy to Read – Important information
3) Skills: List 3-5 skills, starting with most
should be easy to locate.
important at the top. In the bullets, describe
when you used that skill successfully – you don’t to
 Concise – Include only relevant
identify where. Use Power Statements and, as much
information; a resume is not intended to
as possible, quantify accomplishments. (Pg. 4)
include all of your accomplishments.
 Consistent formatting
o Font size and style – Same for
each content category (i.e.
headings, skills, positions).
o Alignment – All bullet points and
entries in content category line up.
o Proper Verb Tense – Present
tense for current work; past tense
for completed work.
4) Work Experience: List positions that are
relevant to the skills you learned. You don’t
need to include a job description – just the position,
company, location and period of involvement. List
internships and major volunteer work in this section
as well. Industry-relevant experience should be at
the top (such as your Year Up internship); then list
positions in reverse chronological order. (Pg. 4)
5) Education: Includes Year Up, other education and
relevant trainings. (Pg. 4)
6) Other Relevant Sections (optional): Include if
you have skills or associations relevant to the job.
Example: Languages, membership in any
professional organization. (Pg. 4)
16
Resume Checklist: Content
General
 Avoids personal pronouns, especially “I”
 Avoids Year Up vernacular (ex: YUBA)
 Results are quantified when possible
 No typos or grammatical errors
 Read resume out loud for errors
 At least 2 others have read over resume for errors
Contact Information
 Current address and phone number
 Appropriate email address that is Not a Year Up or Internship account
Objective Statement (optional)
 Tailored to the specific job opportunity
Skills




3-5 skills listed
Listed in order of importance – those you want to highlight are at top
List accomplishments detailing experiences in each skill area
Eliminate industry-specific words – want to show that skills are transferable
Work Experience
 Jobs are listed in order of most relevant and recent (starting at the top)
 List jobs where you developed the skills you include on your resume
Education
 Use Year Up description
 College partner, Year Up track and courses reflect individual experience
Bullets
 Begin bullets with action verbs
 One power statement per bullet
 2-6 power statements under each skill
17
Resume Checklist: Format
General
 One page long
 Times New Roman font throughout
 Margins are between ½ and 1 inch on all sides
o Top and bottom margins are equal
o Left and right margins are equal
 Resume is not too cluttered, but not too sparse - has good balance of white space and text
o Easy to read and identify important information
o Do not add irrelevant information just to fill space
 Same font sizes for each of the content areas
o Ex: Bullets have same text size; Headings have same text size
o Exception: Name can be larger (between sizes 12 – 18)
o Font sizes 10-12 for body, and 10-14 for section headings
Headings
 Bold
 First letter of each word is capitalized
Skills
 Each skill category is bold
Employment
 Company names are bold
 Position names are italicized
Dates and Location
 Dates in format: Month 20XX – Month 20XX
 Location in format: City, St.
 Aligned with other date and location entries
Bullet Points
 Same shape and alignment throughout
 First letter of each bullet is capitalized
 No punctuation at the end of each bullet
18
Resume Template
Your Name
Street Address • City, State Zip • Phone • Email
Objective
A one to two sentence statement outlining your goals and what you can contribute to the position.
Technical Skills
List Technical Skills
Skills
Skill
 Power statement showcasing specific experience/accomplishment
 Power statement showcasing specific experience/accomplishment
 Power statement showcasing specific experience/accomplishment
Skill
 Power statement showcasing specific experience/accomplishment
 Power statement showcasing specific experience/accomplishment
 Power statement showcasing specific experience/accomplishment
Skill
 Power statement showcasing specific experience/accomplishment
 Power statement showcasing specific experience/accomplishment
 Power statement showcasing specific experience/accomplishment
Work Experience
Job Title, Company or Organization, City, ST.
Job Title, Company or Organization, City, ST.
Month 20XX – Month 20XX
Month 20XX – Month 20XX
Education
Year Up / College Partner
City, ST.
Year Up Track Training
Month 20XX – Month 20XX
 Year Up is a leading one-year career development program with 250 corporate partners around
the country; the program includes college-level courses, professional training, and a six-month
internship
 Description of Year Up track
 Earning XX college credits towards a Name of Degree in partnership with College Partner
 Relevant courses include: List courses from Year Up relevant to the job you’re applying for
Name of Institution

City, ST
Month 20XX – Month 20XX
Studying X major/Completed X program or training
Other Relevant Section

Skill or Accomplishment
Date if applicable
19
Example of a Poorly Formatted Resume
John Doe
123 Main St., #4, Boston, MA 12345 | 888-123-1234 | JohnDoe@gmail.com
Objective
Seeking an IT HelpDesk position at ICF International to improve company’s customer service through strong
communication skills and technical knowledge.
Technical Skills
Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo
ThinkPad laptops; HP printers; General computer builds and repairs; Hardware installations and swaps
Collaboration




Skills all have different
sizes
Skills
Some statements have
periods while others do
not
Generated workstation layouts to improve morale and productivity
Partnered with associates and managers to plan and execute company move into new building.
Assisted directors in deactivation and removal of servers from on-site rack space.
Decrypted and prepared hard drives for documentation by the security department
Reporting/Metrics


Analyzed weekly feedback from internal website and prepared information in graphic format to be
presented to CTO.
Generated, tracked and maintained monthly status reports for companywide Divisional Sales Mentor
Program
Reviewed, edited, performed analyses and complied data to be used for forecasting obligations for $6
million dollar training budget
Administration
 Coordinated program and travel logistics for over 25 trainings (internal and external) per calendar year
 Scheduled conferences/teleconferences, booked and set up rooms, ordered meals, assembled packets for
meetings at the corporate offices and in the field office as well
 Arranged department outings, events and celebrations
Work Experience
Customer Support Specialist, JP Morgan Boston, MA
August 2010 – Present
Service Desk Intern, Bank of America Boston, MA
May 2010 – July 2010
Sales Representative, Macy’s
Weymouth, MAJune 2008 – July 2010
Resume looks
messy when
each of the
different
components
are not lined up
Education
Year Up/City College of San Francisco
San Francisco, CA
Information Technology Training
May 2014 – Present
 Year Up is a leading one-year career development program with 250 corporate partners around the
country; the program includes college-level courses, professional training, and a six-month
internship
 Enrolled in the Information Technology track to prepare for a Tier 1 technician or helpdesk role
 Earning 18 credits towards an Associate’s Degree in IT at Cambridge College
Bullets
don’t line
up with
bullets
above
Languages
Spanish – professional fluency; French – basic working fluency
20
Good Resume Example (IT)
John Doe
123 Main St., #4, Boston, MA 12345 | 888-123-1234 | JohnDoe@gmail.com
Objective
Seeking an IT HelpDesk position at ICF International to improve company’s customer service through
strong communication skills and technical knowledge.
Technical Skills
Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops;
Lenovo ThinkPad laptops; HP printers; General computer builds and repairs; Hardware installations
and swaps
Skills
Collaboration




Generated workstation layouts to improve morale and productivity
Partnered with associates and managers to plan and execute company move into new building
Assisted directors in deactivation and removal of servers from on-site rack space
Decrypted and prepared hard drives for documentation by the security department
Reporting/Metrics



Analyzed weekly feedback from internal website and prepared information in graphic format to
be presented to CTO
Generated, tracked and maintained monthly status reports for companywide Divisional Sales
Mentor Program
Reviewed, edited, performed analyses and complied data to be used for forecasting obligations
for $6 million dollar training budget
Administration



Coordinated program and travel logistics for over 25 trainings (internal and external) per
calendar year
Scheduled conferences/teleconferences, booked and set up rooms, ordered meals, assembled
packets for meetings at the corporate offices and in the field office as well
Arranged department outings, events and celebrations
Work Experience
Customer Support Specialist, JP Morgan
Service Desk Intern, Bank of America
Sales Representative, Macy’s
Boston, MA
Boston, MA
Weymouth, MA
August 2010 – Present
May 2010 – July 2010
June 2008 – July 2010
Education
Year Up/City College of San Francisco
San Francisco, CA
Information Technology Training
May 2014 – Present
 Year Up is a leading one-year career development program with 250 corporate partners around
the country; the program includes college-level courses, professional training, and a six-month
internship
 Enrolled in the Information Technology track to prepare for a Tier 1 technician or helpdesk role
 Earning 18 credits towards an Associate’s Degree in IT at Cambridge College
21