Burke 4th ed
Chapter 15 Quiz
Multiple Choice
1. Gladwell’s (2000) book, The Tipping Point, suggests ways of understanding organization change:
A) As contagious
B) Small events can have large consequences
C) Both A and B
D) Neither A nor B
3. The prelaunch phase starts off with:
A) Determining the content
B) Determining the process
C) Taking the heat
D) Training the people who will spread the message
5. Repeating the message and using multiple leverage should occur during the ____________ phase:
A) Prelaunch
B) Launch
C) Post-launch
D) Sustaining
7. What is the first thing to observe and analyze when considering organization change?
A) The culture
B) Potential resistance
C) The external environment
D) None of the above
9. Positive organization change refers to:
A) Change that moves forward, not backward
B) Change that begins with stating problems and weaknesses before discussing positive alternatives
C) An affirmative bias in change efforts that emphasizes strengths, capabilities, and possibilities
D) Applauding achievements toward the desired change
11. For positive organization change to occur it is best to:
A) Use negative interventions (to counteract the paradox of organization change)
B) Use only positive interventions
C) Use both positive and negative interventions
D) Not use any interventions
13. In order to survive in today’s constantly changing environment:
A) Organizations should determine and follow the type of change effort that is most suitable for their
own organization’s mission and goals
B) Organizations should be focusing on evolutionary change
C) Organizations should be focusing on revolutionary change
D) Organizations should look for and stick with the latest organization change model that incorporates
the most up-to-date research and practice
15. Which one of the following is not a category that Burke includes in his process list of what we need
to know more about as organization change agents?
A) Size of organizational units
B) Momentum
C) Chaos during transition
D) Communication
17. How should organizational performance be defined?
A) Financial success
B) Mission accomplishment
C) How well it adapts
D) In multiple ways
19. Which of the following theories does Burke believe holds promise for understanding organizational
change experiences that begin positively but end unsuccessfully?
A) Closed versus open systems
B) Organic systems
C) Loosely coupled versus tightly couple systems
D) Political systems
TRUE/FALSE
25. During the prelaunch phase all individuals in the organization are highly important.
A) True
B) False
27. Unanticipated, unforeseen, or unintentional consequences must be dealt with as the most important
aspect to sustain the organization change.
A) True
B) False
29. In moving forward, the first area of concentration concerns structure with an emphasis on loosely
coupled systems, especially networks.
A) True
B) False
31. The cloning affect in the selection for leadership is the wrong way towards lessening adverse
consequences of organization change.
A) True
B) False
33. Learning ability is crucial to successful management of organization change.
A) True
B) False
35. The psychology of trust involves reliance and confidence.
A) True
B) False