Dear Applicant
Re: Box Office Assistant (Permanent) – Ref: BOXP15
Thank you for your interest in the above position. Please find enclosed an application pack. This pack
contains the following items:


Job description including person specification
Albany staff structure
Please complete and return to:
Recruitment
The Albany
Douglas Way
London SE8 4AG
Or email vacancies@thealbany.org.uk
Applications must be received by Wednesday 19th August, 9.00am
For background information about Deptford Lounge please visit our website
http://www.thealbany.org.uk/
If you have any access needs in relation to your application and interview then please let us know in
advance.
Interviews will be held on Monday 24th August.
We are only able to contact applicants selected for interview. Therefore, if you have not heard from us
within 3 weeks of the closing date, please assume that your application was unsuccessful on this
occasion.
We look forward to receiving your application.
Best wishes
Vicky Scott
Administration Manager
Job Description
Job Title:
Line Manager:
Hours:
Salary:
Box Office Assistant
Box Office Supervisor
Part-time (20 hours per week); flexible shifts
including evenings, weekends and bank holidays
£16,890 pro rata
About the role
Based in the heart of Deptford, the Albany is a performing arts
centre, with a strong focus on working with its diverse local
communities. The box office team takes an active part in ensuring
the smooth day-to-day running of both our ticketing function for
shows and events and the Albany Reception.
The Albany has a wide range of users and visitors, our box office
team are often their first point of contact in person and on the
phones. Our box office team assistants provide an informative and
welcoming service in an efficient and professional way.
Main Objectives
 To sell tickets to the public whilst providing a high level of
customer care.
 To actively promote events, maximise sales opportunities and
encourage the use of all the Albany’s facilities.
 To be the “public face” of the Albany and act as a leading member
of the box office team.
 To maintain accurate customer data and sales figures for the Box
Office financial and marketing records.
 To work closely with the BO Supervisor and other Box Office Team
Members in maintaining and improving service levels and
procedures.
Box Office



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
Operate the online Box Office system (Spektrix) to sell tickets
by telephone, online, and in person, create and edit events and
produce sales reports.
Ensure strict adherence to Data Protection best practice in line
with our Data Protection and Privacy policies and financial
procedures.
Stay informed about all forthcoming events, promotions and
internal updates.
Disseminate information and updates within the Box office team.
Collaborate with key colleagues to ensure the Box Office and
other leaflet and information points are well presented and fully
stocked
with
relevant
promotional
material
and
accurate



information for visitors.
Provide a high level of customer service to visiting companies
working as part of the Albany team ensuring their needs are being
met whilst adhering to our policies and health and safety
guidelines.
Generate regular sales reports for members of staff and visiting
companies.
Assist Marketing with any research for audience development and
other purposes.
Reception








Provide reception services to Albany staff, Resident companies
and visitors.
Receive and sign for deliveries and ensure they reach the
intended recipient.
Ensure appropriate monitoring and data capture for all room
bookings.
Deal with any phone/email enquiries, operate the switchboard and
pass on any messages as appropriate.
Check room availability on the Artifax booking system for
potential hirers and pass over information to the Bookings
Coordinator.
Ensure that all post is franked and posted at the end of each
weekday.
Assist with mail-outs and other administrative tasks.
Comply with the Albany’s Health and Safety policy at all times.
Personnel



Work with the Box Office Supervisor to contribute to a coherent
and smooth running box office team.
Assist with the induction of new staff and with keeping all
training material and box office policies relevant and up to
date.
Establish and maintain good relations with audience members,
visiting companies, resident organisations, resident artists and
all other visitors to The Albany.
Finance




Accountable for any monies banked through the Box Office or for
payments of room hire.
Ensure the secure storage of money and other valuables in the
Reception area.
Assist with the administration and processing of weekly banking
under the supervision of the Box Office Supervisor.
Create and chase up invoices for all school bookings.
Room Bookings
 Capably perform room searches, process new bookings and amend
bookings as instructed (training on Artifax software provided).
General


Attend any meetings/training sessions as deemed necessary by the
Box Office Supervisor.
Undertake any other work as appropriate for the position.
This job description is a guide to the nature of the work. It is not
wholly
comprehensive or restrictive and may be reviewed with the Post
Holder and Line Manager as required.
Person specification - Essential
1
Exceptional level of Customer Service
2
Ability to multi-task and work well under pressure
3
Excellent communication skills
4
Excellent IT and computer skills
5
Numerate, understanding good financial practice
6
Punctuality and reliability
7
Good attention to detail
8
Problem solving skills
9
A flexible approach, with a
aspects of the Albany’s work
willingness
to
learn
about
all
10 Desire to work in an arts venue and a community environment
11 Commitment to Equal Opportunities.
Desirable
12 Experience in a similar customer-focused
theatre, retail or visitor attraction
environment
13 Cash handling experience
14 Experience with theatre ticketing software and procedures
15 First Aid Certificate.
such
as
Albany Staff Structure
back to beginning
Board of Trustees
Chief Executive
Administrative Director
Head of Creative
Programmes
Head of
Development
Head of
Marketing
Head of
Finance PT
Operations
Manager
Head of Food &
Beverage
Café Supervisor
(Canada Water
Culture Space)
Café Supervisor
(the Albany)
Café
Coordinator
(Deptford
Lounge)
Marketing
Coordinator
Programmes
Administrator
Box Office
Supervisor
PT
Box Office
Assistants
(3PT, casual)
Programme
Manager (Youth &
Community)
Marketing
Assistant
Creative
Programmes
Coordinator
Café/Bar Assistants (all sites, part-time/casual)
Finance
Assistant
Technical
Manager
Deputy Operations
Manager
FOH Apprentice
PR
Consultants
(freelance)
Administration
Manager PT
Administrative
Assistant PT
Apprentice
Technician
Freelance
Technicians
Duty Managers
(casual)
Meet me at the
Albany
Project Manager
Freelance Producers
Finance
Manager
Technician
Apprentice Project
Coordinator
Kitchen
Supervisor
Head of Production
and Premises
Freelance IT
Consultant
Premises Assistants
Front of House Assistants (casual)
Deptford
Lounge
Staff
Canada
Water
Culture
Space Staff