2009-2010 Learning Outcomes Assessment Report
for Division of Student Affairs
Department
Person(s) Submitting Report
Date
Director Signature
SJSU Career Center
Julie Sedlemeyer, Assistant Director of Student Services
7/28/10
Please list department learning outcomes (add addl rows if needed).
1
Resume Preparation Workshops, students will increase their expertise in preparing
targeted resumes.
2
Job Fair Success Workshops, students will gain competency in delivering an effective
One-Minute Commercial to an employer.
3
Interview Workshops, students will demonstrate increased competency in answering
behavioral questions asked by employers.
4
Students and alumni participating in Career Counseling, Drop-in or Advisory Office
Hours will demonstrate increased levels of knowledge related to a variety of learning
outcomes.
5
Other Workshops, students will gain knowledge in the topic of the workshop attended.
6
Employers participating in Fairs will evaluate students on the presentation of their
education, work experience and skills and if they targeted their background effectively
toward the organization
For Fall 2009, please indicate which learning outcomes were the focus of data collection,
type(s) of assessment was/were utilized, and results.
L.O. # Was data
Type(s) of assessment Findings (how many students participated in
assessment, most significant findings, summary of
collected in utilized (rubric, survey,
themes and/or actual data if available)
test, focus group, employee
Fall 09?
(yes/no)
evaluations,, etc)
1
Yes
Workshop Evaluation
2
Yes
Workshop Evaluation
3
Yes
Workshop Evaluation
149 students were surveyed by Career
Consultants/Interns in Resume Preparation
Workshops. Prior to the workshop 18% of
students rated their expertise as High or Very
High, after completing the workshop 80% of
students rated their expertise as High or Very
High, an increase of 62%
77 students were surveyed by Career
Consultants/Interns in Job Fair Success
Workshops. Prior to the workshop 7% of
students rated their One Minute Commercial
skills as High or Very High. After completing
the workshop 64% rated their skills as High or
Very High, an increase of 57%
43 students were surveyed by Career
Consultants/Interns in Interview Preparation
Workshops. Prior to the workshop 11.63% of
students rated their Behavioral Interview skills
as High or Very High. After completing the
workshop 69.7% of students rated their skills
as High or Very High, an increase of 58.07%
4
Yes
Evaluation
5
Yes
Workshop Evaluation
6
Yes
Event evaluation
566 students were surveyed by Career
Consultants/Interns during Drop-in/Office
Hours. After attending Drop-In or Office
Hours 98 % of students Agreed or Strongly
Agreed that their knowledge of the topic
increased.
233 students were surveyed by Career
Consultants/Interns in other workshops. Prior
to the workshop/panel 11% rated knowledge
of topic as High or Very High. After
completing the workshop 89% rated their
knowledge of the topic as High or Very High,
an increase of 78%.
112 employers were surveyed by the Career
Center staff at 2 Fall fairs. 82% strongly
agreed or agreed that candidates attending the
fairs presented themselves effectively.
For Fall 2009, please indicate if findings noted above were discussed in your department
and/or what actions have been taken in response to the findings.
L.O. How were findings
How were findings
Actions taken as a result of findings
analyzed? (statistical communicated to staff (revised training, revised curriculum
#
analysis, generation
for workshops, revised materials,
in your department?
of common themes,
(staff meeting, retreat,
development of a new instrument,
benchmarked with
email, etc)
revised instrument, etc)
previous data)
1
Statistical AnalysisStaff meetings/retreat
Benchmarked with previous (Fall 08)
Resume Preparation
data revealing that the numbers
surveyed has decreased in relation to
the decrease in Resume workshops
offered. The learning outcome results
were similar to the prior Fall semester.
2
Statistical AnalysisStaff meetings/retreat
Benchmarked with previous (Fall 08)
Job Fair Success
data revealing that the number
surveyed changed dramatically from
488 to 77 students. Reduction in
workshops offered and not offering the
early bird pass both are believed to be
factors in the decrease.
Revised/updated curriculum for
workshop as appropriate.
3
Statistical AnalysisStaff meetings/retreat
Benchmarked with previous (Fall 08)
Interview Preparation
data revealing that the increase in
expertise rated was higher by 1%.
Revised/updated curriculum for
workshop as appropriate.
4
Statistical AnalysisStaff meetings/retreat
Benchmarked with previous (Fall 08)
Drop In Sessions
data revealing that the increase in
knowledge was the same but the
5
Statistical AnalysisOther workshops
Staff meetings/retreat
6
Statistical AnalysisFair Evaluations
Staff meetings/retreat
number surveyed increased from 412
to 566.
Several new workshops to address
current career issues were added that
fall under the other category.
Benchmarked with previous (Fall 08)
data revealing that the increase in
expertise rated was higher by 20%.
Revised/updated curriculum for
workshops as appropriate.
Establishing benchmark
For Spring 2010, please indicate which learning outcomes were the focus of data collection,
type(s) of assessment was/were utilized, and results.
Findings (how many students participated
L.O. # Was data
Type(s) of assessment
in assessment, most significant findings,
collected in utilized (rubric, survey,
summary of themes and/or actual data if
Spring 10? test, focus group,
(yes/no)
employee evaluation,
available)
etc)
1
Yes
Workshop Evaluation
17 students were surveyed by Career
Consultants/Interns in Resume Preparation
Workshops. Prior to the workshop 24% of
students rated their expertise as High or
Very High. After completing the workshop
67% of students rated their expertise as
High or Very High an increase of 43%
2
Yes
Workshop Evaluation
148 students were surveyed by Career
Consultants/Interns in Job Fair Success
Workshops. Prior to the workshop 10% of
students rated their One Minute
Commercial skills as High or Very High.
After completing the workshop 72% rated
their skills as High or Very High an
increase of 62%
3
Yes
Workshop Evaluation
34 students were surveyed by Career
Consultants/Interns in Interview
Preparation Workshops. Prior to the
workshop 12% of students rated their
Behavioral Interview skills as High or Very
High. After completing the workshop 67%
of students rated their skills as High or
Very High, an increase of 55%
4
Yes
Evaluation
515 students were surveyed by Career
Consultants/Interns during Drop-in/Office
Hours. After attending Drop-In or Office
Hours 98% of students Agreed or Strongly
Agreed that their knowledge of the topic
increased.
5
Yes
Workshop Evaluation
629 students were surveyed by Career
6
Yes
Event Evaluation
Consultants/Interns in other workshops.
Prior to the workshop 13% rated
knowledge of topic as High or Very High.
After completing the workshop 81% rated
their knowledge of the topic as High or
Very High, an increase of 68%.
119 employers were surveyed by the
Career Center staff at 2 Spring fairs. 85%
strongly agreed or agreed that candidates
attending the fairs presented themselves
effectively.
For Spring 2010, please indicate if findings noted above were discussed in your department
and/or what actions have been taken in response to the findings.
L.O. How were findings
How were findings
Actions taken as a result of findings
analyzed? (statistical communicated to staff in (revised training, revised curriculum
#
analysis, generation
your department? (staff
for workshops, revised materials,
of common themes,
meeting, retreat, email,
development of a new instrument,
benchmarked with
etc)
revised instrument, etc)
previous data)
1
Statistical AnalysisStaff meetings/retreat
Benchmarked with previous (Spring
Resume Preparation
09) data revealing that the increase in
expertise rated was lower by 25%. The
numbers surveyed decreased
dramatically from 138 to 17.
Reviewing factors that may have
contributed to this change.
2
Statistical AnalysisStaff meetings/retreat
Benchmarked with previous (Spring
Job Fair Success
09) data revealing that the increase in
expertise rated was higher by 9%. The
numbers surveyed decreased from 441
to 148. Revised/updated curriculum for
workshop as appropriate.
3
Statistical Analysis
Staff meetings/retreat
Benchmarked with previous (Spring
Interview Preparation
09) data revealing that the increase in
expertise rated was lower by 3%.
Revised/updated curriculum for
workshop as appropriate.
4
Statistical AnalysisStaff meetings/retreat
Benchmarked with previous (Spring
Drop In Sessions
09) data revealing that the increase in
knowledge was the same but the
number surveyed increased from 458
to 515.
5
Statistical AnalysisStaff meetings/retreat
Benchmarked with previous (Spring
Other workshops
09) data revealing that the increase in
expertise rated was lower by 6%. The
numbers surveyed increased from 250
to 629.
6
Statistical AnalysisStaff meetings/retreat
Establishing benchmark
Fair Evaluations
For Fall 2010, please indicate which learning outcomes will be the focus of data collection
and what type(s) of data collection will be utilized.
Type of assessment utilized (rubric, survey, test,
L.O. #
Will data be collected in
Fall 10? (yes/no)
focus group, evaluations, etc)
1
Yes
Workshop Evaluation
2
Yes
Workshop Evaluation
3
Yes
Workshop Evaluation
4
Yes
Evaluation
5
Yes
Workshop Evaluation
Based on your assessment experience in 2009-10, what changes (if any) do you plan to make
for 2010-11? (instrument, analysis, communication to staff, etc)
The Career Center Team responsible for delivering these educational efforts reviewed the
curriculum, assessment instruments and processes to further refine the delivery/assessment of
these learning outcomes to enhance the delivery cycle of these workshops during the 09/10
Academic Year. Some changes have been made to the current assessments. The new assessments
will be utilized in 10/11.
Team discussions have taken place to determine the best way to get feedback on the learning
outcome areas.
For FY09/10 the early bird pass was not offered as an incentive to attend a Job Fair Success
Workshop. The following question was still included on the career fair evaluation to assess the
self-identified application of the knowledge gained from the Job Fair Success Workshop: If you
attended a workshop to prepare you for this program, you felt the knowledge you gained
contributed to your success in interacting with the employers?
50% Agreed or Strongly Agreed that the knowledge gained in the workshop contributed to their
success at the career fair. The numbers served and therefore surveyed has dropped significantly
by removing the incentive.
It is noted that in the learning outcome surveys some students will complete the pre-survey but
fail to complete the post-survey affecting the final results.
.
LEARNING OUTCOMES/SATISFACTION SURVEY RESULTS 0910
Highlights/Selected findings for Drop-in Office Hours Fall 2009:
Demographics:
 31% were graduate students; 34% seniors; 20% juniors; 2% sophomores;
2% freshman; 10% alumnus/community member; 1% other
 32% were from the College of Business; 30% Engineering; 11% Applied
Sciences and Arts/Social Work; 8% Social Science; 5% Humanities and
Arts; 6% Science; 5% Education; 4% other
Satisfaction:







98% strongly agree or agree that overall, drop-in office hours were helpful
88% answered that “my primary reason for utilizing career center drop-in
or office hours is to learn how to tailor my resume to meet employers
needs”; 4% conduct a job/internship search; 4% other
100% strongly agree or agree that “I was treated professionally and
courteously”
98% strongly agree or agree that “I was treated in a timely manner”
91% strongly agree or agree that “my career professional was current and
knowledgeable in my field of interest”
99% strongly agree or agree that “I received the information or assistance
I was seeking”
98% strongly agree or agree that “my knowledge of the topic increased”
Highlights/Selected findings for Drop-in Office Hours Spring 2010:
Demographics:
 33% were graduate students; 35% seniors; 16% juniors; 2% sophomores;
2% freshman; 10% alumnus/community member; 2% other
 32% were from the College of Business; 37% Engineering; 8% Applied
Sciences and Arts/Social Work; 8% Social Science; 3% Humanities and
Arts; 7% Science; 2% Education; 3% other
Satisfaction:
 99% strongly agree or agree that overall, drop-in office hours were helpful
 90% answered that “my primary reason for utilizing career center drop-in
or office hours is to learn how to tailor my resume to meet employers
needs”; 3% conduct a job/internship search; 2% utilize career planning
resources; 4% other
 100% strongly agree or agree that “I was treated professionally and
courteously”
 99% strongly agree or agree that “I was treated in a timely manner”
 89% strongly agree or agree that “my career professional was current and
knowledgeable in my field of interest”
 99% strongly agree or agree that “I received the information or assistance
I was seeking”
 98% strongly agree or agree that “my knowledge of the topic increased”
Highlights/Selected findings for Workshops Fall 2009:
Demographics:
 25% were graduate students; 29% seniors; 14% juniors; 4% sophomores;
20% freshmen; 8% alumni/community members; 1% other
 21% were from Engineering; 30% Business; 13% Applied Sciences and
Arts; 6% Science; 11% Social Sciences; 6% Humanities/Arts; 5%
Education; 4% other
Heard about this workshop:
 7% career center staff; 27% career center website; 30% email; 12%
fliers/posters; 13% faculty/staff; 7% friend; .2% Spartan Daily newspaper;
.6% job & internship guide; 2% mailed announcement; 10% other
Workshop Attendance:
 24% resume workshop; 12% job fair success workshop; 13% interview
workshop; 38% other workshop
Satisfaction:
 98% strongly agree or agree that the presenter/facilitator was effective
 98% strongly agree or agree that the workshop content was relevant and
informative
 96% strongly agree or agree that overall, this workshop was helpful
Level of Knowledge:
resume expertise
job fair success
interview ability
other workshop
knowledge
prior to
workshop
(very high +
high)
responses
18%
7%
9%
11%
after workshop
(very high +
high)
responses
80%
64%
68%
89%
Highlights/Selected findings for Workshops Spring 2010:
Demographics:
 19% were graduate students; 30% seniors; 11% juniors; 6% sophomores;
23% freshmen; 9% alumni/community members; 3% other
 25% were from Engineering; 18% Business; 8% Applied Sciences and
Arts/Social Work; 17% Science; 14% Social Sciences; 4%
Humanities/Arts; 7% Education; 3% Undeclared; 5% other
Heard about this workshop:
 9% career center staff; 18% career center website; 24% email; 6%
fliers/posters; 21% faculty/staff; .4% friend; 0% Spartan Daily newspaper;
.6% Facebook; 1% mailed announcement; 18% other
Workshop Attendance:

24% resume workshop; 12% job fair success workshop; 13% interview
workshop; 38% other workshop
Satisfaction:
 97% strongly agree or agree that the presenter/facilitator was effective
 96% strongly agree or agree that the workshop content was relevant and
informative
 96% strongly agree or agree that overall, this workshop was helpful
Level of Knowledge:
prior to
workshop
(very high +
high)
responses
resume expertise
job fair success
interview ability
other workshop knowledge
24%
10%
12%
13%
After
workshop
(very high +
high)
responses
67%
72%
67%
81%
Highlights/Selected findings for Employer Feedback on Fairs:
Accounting & Finance Job/Internship Fair – 9/16/09
 29 organizations / 113 representatives & 390 students attended
Fall Job/Internship Fair – 10/15/09
 85 organizations / 280 representatives & 2200 students attended
EXPO Job & Internship Fair – 2/24/10
 81 organizations / 296 representatives & 2400 students attended
Spring Job/Internship Fair – 4/14/10
 52 organizations / 124 representatives & 667 students attended
Candidates presented their education, work experience and skills well and
targeted their background effectively toward the organization:
 82% strongly agree or agree in Fall 09 that candidates attending the fairs
presented themselves effectively
 85% strongly agree or agree in Spring 10 that candidates attending the
fairs presented themselves effectively