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Title Assistant Manager, Visitor Services
Posting Number 1012231
Employee Group Management
Status Regular Full-Time
External Posting The Art Gallery of Ontario (AGO), is one of the most distinguished art museums in North
America. The AGO is a centre of exhibition production, art-based education, exhibitions,
gallery tours, dining, and retail that is committed to delivering an incredible experience to
our visitors. If you are seeking a dynamic, multi-faceted work environment and would like
to contribute to the Gallery’s success then bring your skills and experience to the position
of
Assistant Manager, Visitor Services
Regular Full-Time,
Regular Evening & Weekend Work Required
Role:
Under the direction of the Manager, Visitor Experience, is responsible for Visitor Services
Department’s day-to-day operations and service delivery in accordance with established
quality standards. Provides team leadership, guidance and training to department staff
and volunteers in accordance with policies, procedures and systems. Resolves service
delivery issue as required. Participates in the development and implementation of an
overall customer centric strategy and program for enhancing Gallery services for all
visitors.
Accountabilities
·
People Management
·
Customer Service Excellence
·
Standards of Service Management
·
Financial Management
Objectives:
·
Supervises and provides on-site support and direction to front-line staff &
volunteers to ensure the delivery of excellent departmental services to the public and
visitors.
·
Works closely with Assistant Manager, Visitor Experience Operations to ensure
the customer experience is seamless and exceptionally integrated between contact
centre and onsite sale/service.
·
Provides guidance and on-site support to staff in department policies, procedures
and processes. Determines work priorities based on service requirement established by
the Manager, and assigns staff accordingly.
·
Work closely with the Coordinator, organizes the activities of the Information Guide
Volunteers ensuring sufficient number of trained information guides are available.
Qualifications:
·
Some years of supervisory or managerial experience.
·
Several years of professional experience in a variety of customer service, box
office and hospitality environments, at a supervisory level.
·
Some years of Volunteer management and supervision.
·
Leadership and managerial skills to direct, guide and motivate staff, and to plan
and coordinate department services.
·
Well developed knowledge of ticket sales, and customer services practices,
especially in cultural/entertainment industry.
·
Demonstrated public relations skills to respond to customer inquiries and
complaints.
·
Written communication skills to prepare correspondence, advisory reports and
recommendations.
·
Demonstrated experience writing procedures.
·
Demonstrated experience with change management
We invite individuals who reflect the diversity of our visitors to apply. Visit our website at
www.ago.net/jobs and complete your online application profile by June 7, 2015. If you
are including a cover letter, please address this to: The Hiring Manager.
Apply Now!
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The Art Gallery of Ontario is an Equal Opportunity Employer.
We thank all applicants but only those selected for interviews will be contacted.