GLENN DEANS, PMP
Atlanta, GA ♦ (404) 630-2545 ♦ gtdmac1@gmail.com ♦ www.linkedin.com/in/glenndeans
EXECUTIVE SUMMARY
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PMP Certified Senior Project Manager with over 20 years’ technical and infrastructure experience
Highly analytical and able to proactively define needs and consistently achieve business goals
Proven IT leader and a strong cross functional collaborator with a track record of providing the
best solutions to meet or exceed the customers need while reducing costs
CORE COMPETENCIES
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Management – Project Management, IT Services Delivery, Systems Management, Client
Management, Database Management, Print Services Management, Event Management
Applications - Microsoft Office Suite Inc. Visio and Project, Adobe, Corel, Symantec, Apache,
Lotus, Varian Aria, MS Windows Server, and Citrix XenServer 6.0
Hardware - HP and Dell Systems and Printers
PROFESSIONAL EXPERIENCE
EMORY HEALTHCARE (SYNERGIS)
Enterprise Solutions Architect
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Managed Production Support infrastructure projects for Emory HealthCare Information Systems.
Reviewed New Emory HealthCare IS Requests for infrastructure projects and enhancements.
Analyzed the New IS Request web site effectiveness and developed process improvements for the
expediting of Emory Healthcare IS Requests.
Administrated the Emory Healthcare IS New IS Request Database
EMORY HEALTHCARE (SYNERGIS)
Desktop/Infrastructure Project Manager
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2015
2014-2015
Managed IT Infrastructure projects for Emory and St. Joseph’s Hospitals’ Departments of Radiation
Oncology as well as Varian Medical Systems and the Elekta Group.
Led the EHC IS project to complete St. Joseph’s transition to the Emory HealthCare network leading to
a streamlining of network systems and resources.
Updated St. Joseph’s Radiation Oncology department’s hardware and software to current EHC IS
standards.
Coordinated the Radiation Oncology department’s Varian Aria upgrade to The Emory Clinic’s Aria
infrastructure which improved efficiency and lowered treatment planning time.
Guided St. Joseph’s Radiation Oncology department’s Varian Velocity upgrade to The Emory Clinic’s
Velocity installation.
Ensured existing St. Joseph’s linear accelerators, Gamma Knife, HDR, CT Sim, MRI’s and other
modalities were all migrated to The Emory HealthCare network and Emory Clinic infrastructure.
Supervised The Emory Clinic Radiation Oncology Department’s move to the Emory Healthcare
network and cloud based Virtual Desktop environment.
Directed the improvement and virtualization of various Emory Clinic Radiation Oncology networked
systems to leverage existing network infrastructure to improve efficiency and reduce costs.
Managed and tested the first cloud based Varian Aria Disaster Recovery project.
Administrated the Emory Clinic Radiation Oncology Web sites and portals leading to greater
readability and improved workflow.
Conducted research and analyses of Emory Clinic Virtual Desktop user experience and design.
Created and gave presentations, ran kick-off meetings, held conferences, and provided status reports
and full documentation on all projects and initiatives to stakeholders.
GLENN DEANS, PMP
Atlanta, GA ♦ (404) 630-2545 ♦ gtdmac1@gmail.com ♦ www.linkedin.com/in/glenndeans
HEWLETT-PACKARD COMPANY
US Soil IPG Team Lead/Project Manager (2011-2013)
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1995-2013
Dual responsibility as the CustomQ After-hours Team Lead/Project Manager 1997-2013
Managed the US Department of Defense Common Access Card Project nationwide on small and
medium business IPG units.
Provided installation and configuration training and support on the proper network security protocols,
software and firmware for US military installations nationwide leading to greater efficiency, reduced
costs, increased security, and decreased risk.
Trained HP Customer Engineers and provided Level 2 and Level 3 support for US Department of
Defense IPG service incidents.
Performed design and process analysis of US Soil Team SharePoint site to improve information
sharing, readability, and communication effectiveness.
CustomQ After-Hours Team Lead/Project Manager (1997-2011)
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Dual responsibility as MacOS Project Manager/PC Apps After-Hours Team Lead 1997-2005.
Managed and supported the industry leading United States Postal Service ADEPT Support Project
through the ADEPT1, ADEPT2 and ADEPT3 multiyear service contracts resulting in billions of dollars
in new hardware and Custom Help Desk Services sales.
Helped win the United States Postal Service’s annual Service Vendor Award.
Conducted studies and analyses of cross functional team processes to improve workflow and
communications between teams.
Developed forms and processes to improve data collection of call center statistics.
Installed, implemented and supported HP’s largest Managed Print Services program, the USPS
PRIME Managed Print Services Program Nationwide for tens of thousands of USPS clients.
Trained and mentored dozens of team members of the CustomQ Support Team on HP supported
product line and custom help desk processes, resulting in higher levels of employee expertise,
customer satisfaction and increased services orders and reorders.
MacOS Team Lead/Project Manager (1995-1997)
PC Applications After-Hours Team Lead
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Functioned in a dual role with responsibility for training and managing a team of 11 MacOS technical
service representatives while managing custom IT support projects for private and public sector clients
such as Simon and Schuster Book Publishers, the Los Alamos National Laboratory and the Katy, TX
school system.
Assisted in the creation and management of the PC Applications Support team – An award winning
group that supported over 250 PC applications for a variety of public and private sector clients.
Managed a state of the art MacOS hardware and software support center for three industry leading IT
service companies.
Created and implemented Disaster Recovery policies and procedures for both MacOS and Windows
in-house systems.
Led the Los Alamos National Laboratory Support Project to drive efficiency and improve customer
expertise in multiple applications.
Created training materials and conducted classes on supported products for team members and
coworkers from other teams.
Trained and mentored over 50 PC Applications team members on over 100 software applications
resulting in higher levels of employee expertise, greater customer confidence, satisfaction, retention,
and increased services orders and reorder rates.
GLENN DEANS, PMP
Atlanta, GA ♦ (404) 630-2545 ♦ gtdmac1@gmail.com ♦ www.linkedin.com/in/glenndeans
ADDITIONAL PROFESSIONAL EXPERIENCE
COMPUTERLAND EXPRESS
Assistant Manager and Macintosh Department Head
SYSTEMS TECHNIQUES
FOCUS SQL Database Project Administrator
EDUCATION/PROFESSIONAL DEVELOPMENT
Education
 Chemistry and Computer Information Systems, Georgia State University, Atlanta, GA
 Psychology, University of Georgia, Athens, GA
Certifications
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Project Management Professional (PMP)
Signature Service
HP LaserJet University
Adobe Photoshop
Microsoft Office Specialist
COMMUNITY INVOLVEMENT
22 years of Event Management experience for various east coast events covering everything from Tall
Ships regattas to the world’s largest Fandom run science fiction convention, Dragon Con. Duties include:
Planning, logistics, installation, management, high profile guest services, transportation, publicity, food
service, and government liaison.
26 years of volunteering for numerous charity organizations and events outside of the event management
experience listed above including the United Way, Make a Wish Foundation, Habitat for Humanity, Hands
On Atlanta among others. Duties include: Mentoring, logistics, carpentry, painting, landscaping, giftwrapping, food service, and transportation.