GENESEE COUNTY CENTRAL DISPATCH CONSORTIUM (GCCD)
JOB DESCRIPTION
DEPUTY DIRECTOR
Supervised By:
Supervises:
Director
Shift Supervisors and other subordinate personnel as
assigned
Position Summary:
Under the general supervision of the Director, oversees the efficient day-by-day operation
of the 9-I-I Central Dispatch communications center. Implements the hiring, training and
evaluation of staff and assists with operational oversight and the implementation of
administrative policies. Performs the duties of the Director in his or her absence.
Essential Job Functions:
An employee in this position may be called upon to do any of the following essential
functions. These examples do not include all of the duties which the employee may be
expected to perform. To perform this job successfully, an individual must be able to
perform each essential function satisfactorily.
1.
Works with the Police and Fire Chiefs Associations, and Advisory Board to
establish and maintain the operating procedures for GCCD.
2.
Assists the Director with the monitoring of operations to ensure quality services are
provided in an efficient, cost-effective and timely manner. Evaluates dispatch staffing
levels and makes recommendations for additional staff as needed.
3.
Hires, directs, evaluates, and supervises GCCD operational staff, including
Telecommunications and Shift supervisors.
4.
In conjunction with the Director, establishes and oversees the hiring process for
operational staff. Recruits, screens and interviews candidates and makes
recommendations for hire.
5.
Supervises and directs the work of operational staff. Oversees work schedules
within the guidelines of the collective bargaining agreement.
6.
Assists the Director in the annual evaluation and promotion of GCCD staff. Directs
staff in the performance evaluations of subordinates and the efficient use of the
Quality Assurance Program.
7.
Establishes and oversees training and probationary programs for operational staff.
Develops and administers training procedures and professional development, and
in-service programs as needed.
Deputy Director
8.
Receives all complaints and questions regarding Consortium incidents.
Investigates, responds, and takes corrective action as approved by the Director.
Structures specific in-service training to address complaint areas found to be valid.
9.
Assures personnel policies and practices adhere to the collective bargaining
contract(s).
10.
Oversees the maintenance of personnel and departmental records including payroll
worksheets, personnel files, Standard Operating Procedure manuals, and employer
Policy and Procedure Standards.
11.
Assists Director and Administrative Assistant in annual budget meetings.
12.
Performs special projects as directed. Performs research, reviews and compiles
statistics, submits memos and reports, and makes policy recommendations as
requested.
13.
Performs other duties as required.
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Required Knowledge, Skills, Abilities, and Minimum Qualifications:
The requirements listed below are representative of the knowledge, skills, abilities and minimum
qualifications necessary to perform the essential functions of the position. Reasonable
accommodations may be made to enable individuals with disabilities to perform the job.
Requirements include the following:

Bachelors Degree in Human Resources or related field, or a combination of higher
education and related experience as an equivalent.

Five or more years of experience in a fully automated Public Safety/911 dispatch center
with three years of supervisory or managerial responsibility.

Thorough knowledge of the laws, ordinances, and other regulations pertaining to the
provision of emergency services and 9-1-1 public safety dispatching and related tasks.

Knowledge of modern office administration, supervisory practices and policies.

Knowledge of applicable personnel laws, practices and procedures.

Knowledge of mobile radio communication technology and computer-aided dispatch
systems.

Skill in compiling and evaluating information and formulating effective policy and service
recommendations.

Skill in the training of others.
Deputy Director
3

Ability to effectively communicate and present ideas orally and in writing.

Ability to interpret call data from computerized dispatch system.

Ability to establish effective working relationships and use good judgment, initiative, and
resourcefulness when dealing with citizens, elected officials, employees, other
governmental agencies and municipal employees.

Ability to manage and direct staff members by both personal example and direct action.

Ability to act as Director when circumstances may demand.

Ability to be self directed and maintain high initiative without day to day direct
supervision.

Ability to work effectively under stress and changes in work priorities.

Ability to attend meetings scheduled at times other than normal business hours.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
requirements of the position.
While performing the duties of this job, the employee is regularly required to communicate with
others in person and on the telephone. The employee is frequently required to review and
produce written and electronic documents. The employee must occasionally lift and/or move
items of light weight. The employee is frequently required to travel to other locations within and
outside of the County. The employee is frequently required to attend meetings and make public
presentations.
Conducts periodic visits to tower sites to ensure access to location has been properly
maintained for tower maintenance personnel.
While performing the duties of this job, the employee occasionally works in other areas of the
County. The employee regularly works in a business office setting. The noise level in the work
environment is usually quiet.