Local Government Association
of South Australia
Model Waste Management
Contract
Section D
Specification
Part 8: Hard Waste Collection
Version 3
(January 2014)
[Click here and type Council name and/or logo]
Section D
Specification
Part 8
Hard Waste Collection
CONTRACT NO:
[Click here and type Contract number]
CONTRACT FOR:
[Click here and type title]
[Click here and type Council name] [Click here and type Contract number and name]
Part 8 - CONTENTS
Hard Waste Collection
1.
INTRODUCTION ........................................................................................................... 2
2.
ON-CALL COLLECTION .............................................................................................. 2
2.1
On Call Collection Service ............................................................................... 2
2.2
Service Standards – On Call ........................................................................... 2
2.3
Reporting – On Call ......................................................................................... 3
3.
ANNUAL CAMPAIGN COLLECTION ........................................................................... 3
3.1
Annual Collection Service................................................................................ 3
3.2
Service Standards – Annual Collection............................................................ 4
3.3
Reporting – Annual Collection ......................................................................... 4
4.
PERFORMANCE BENCHMARKS AND DAMAGES .................................................... 4
4.1
Performance Benchmarks ............................................................................... 4
4.2
Damages......................................................................................................... 5
5.
ADDITIONAL VEHICLE REQUIREMENTS .................................................................. 5
6.
DISPOSAL AND DELIVERY OF MATERIALS ............................................................. 5
6.1
Disposal and Treatment Costs ........................................................................ 5
6.2
Nominated Facility ........................................................................................... 5
6.3
Alternative Facilities ........................................................................................ 5
6.4
Other Facilities ................................................................................................ 5
6.5
Payment for Transport to Alternative Facility ................................................... 6
6.6
Unloading of Materials ..................................................................................... 7
6.7
Operating Hours of Facilities ........................................................................... 7
6.8
Only Materials from the Service Area .............................................................. 7
ANNEXURE TO THE HARD WASTE SPECIFICATION ........................................................ 8
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1.
INTRODUCTION
This Part defines explicit requirements for the collection of hard waste from Hard Waste
Service-Entitled Premises in the Service Area and transport to the Nominated Facility. It
must be read in conjunction with the General Specification, to form the complete specification
in relation to the Hard Waste Collection Service.
The Contractor must ensure that Services provided under this contract address the
requirements of the General Specification as well as the particular Service Specifications. To
the extent of any inconsistency between the General Specification and Service Specification,
the Service Specification shall have precedence.
Include a description of the services to be provided and any specific service requirements.
The two options below are for either:
 On-Call Collection Service, OR
 Annual Campaign Collection Service.
2.
ON-CALL COLLECTION
2.1 On Call Collection Service
Commencing on the Services Commencement Date and finishing on the Expiry Date, the
Contractor shall provide an on-call hard waste collection service to nominated Hard Waste
Service-Entitled Premises within the Service Area, in accordance with this Contract.
Hard Waste Service-Entitled Premises include nominated single Premises and multioccupancy Premises, and those Premises identified as other Hard Waste Service-Entitled
Premises. Council may also direct that a Hard Waste Collection Service be provided to
groups, organisations or activities of a general benefit or in the community interest.
Hard Waste Collection Services are not provided to Business premises.
All services must be booked by residents via the Customer Service Centre or an on-line
booking system to be established by the Contractor.
2.2 Service Standards – On Call
 The Contractor shall designate the day of collection, and confirm this arrangement with
the resident at least one week prior to collection by return e-mail for an on-line booking or
by letter if a telephone booking.
 All collections will be from an accessible kerbside position located outside the premises,
close to the kerb line and clear of the road and footpath.
 Residents can book up to a maximum of two (2) collections per year.
 The Contractor must provide a level of service that is capable of completing an average of
fifty (50) collections per day.
 If the waiting time exceeds six (6) weeks, Council may require the Contractor to provide
appropriate supplementary resources to meet periods of high demand.
 The Contractor shall be responsible for the immediate rectification within one (1) working
day of all missed collections, provided it can be established that the Hard Waste was
placed at the collection point at the designated time for the Service.
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 The Contractor shall collect and remove any materials dropped or spilt on any road,
footpath or kerbside during the Hard Waste Collection.
 Hard Waste Collection Services must be provided on Working Days and Public Holidays
except for Good Friday, Christmas Day, and New Years Day when no collection services
will be provided.
 The Contractor must provide written notice (in a format and content approved by the
Council) to the resident if any waste is left uncollected. The notice shall detail the reason
for the non collection and include the Contractor’s Customer Service Centre telephone
number as the contact for any follow up calls or complaints. A copy of this notice must
also be sent electronically to the Council on the same day it was left at the Premises.
 Items to be collected – see a list in the Annexure to Hard Waste Specification
2.3 Reporting – On Call
The Contractor shall at the end of each month send to the Council, electronically in a format
agreed with the Council, a schedule detailing the following:








3.
premises serviced that month (number and locations);
average waiting time for the month;
tonnage collected for each waste category;
individual tonnages sent to landfill and resource recovery;
quantity of recovered material by type and primary destination of each material type
total tonnage verified by weighbridge dockets;
total number of complaints received; and
locations where waste was unable to be collected and the reason, (not presented
correctly, not suitable, etc).
ANNUAL CAMPAIGN COLLECTION
3.1 Annual Collection Service
Commencing on the Services Commencement Date and finishing on the Expiry Date, the
Contractor shall provide an annual kerbside hard waste collection service to all residents on
all streets and roads within the Council area. This service is to collect all hard waste (unless
otherwise specified) that is not currently collected by the kerbside garbage, recyclables and
green organics services.
The council area has been separated into eight zones corresponding to the ward boundaries,
and each zone will be allocated one (1) week for collection. The Contractor shall be
responsible for ensuring that all hard waste is collected from each area within the dates
specified.
The hard waste collection service will commence operation in the week beginning early
August and conclude at the end of the week beginning early October. Inclement weather
shall not be considered as a valid reason for late completion of the Hard Waste Collection
Services.
The Council will arrange the advertising and notification to residents regarding the hard waste
collection service. This general publicity will usually commence in late June, and information
pamphlets will be posted to residents at least two (2) weeks in advance of the collection period
in each zone.
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The Contractor must provide their Customer Service Centre facilities to receive and answer
resident enquiries related to the hard waste collection service.
3.2 Service Standards – Annual Collection
 Hard Waste Collection Services must be provided Monday to Friday, excluding public
holidays, between the hours of 7.00 am and 6.00 pm.
 All collections will be from an accessible kerbside position located outside the premises,
close to the kerb line and clear of the road and footpath.
 The Contractor shall be responsible for the immediate rectification within one (1) working
day of all missed collections, provided it can be established that the Hard Waste was
placed at the collection point by the designated time for collection.
 The Contractor shall collect and remove any materials dropped or spilt on any road,
footpath or kerbside during the Hard Waste Collection.
 The Contractor must provide written notice (in a format and content approved by the
Council) to the resident if any waste is left uncollected. The notice shall detail the reason
for the non collection and include the Contractor’s Customer Service Centre telephone
number as the contact for any follow up calls or complaints. A copy of this notice must
also be sent electronically to the Council on the same day it was left at the Premises.
 Items to be collected – see a list in the Annexure to Hard Waste Specification
3.3 Reporting – Annual Collection
The Contractor shall at the end of each week send to the Council, electronically in a format
agreed with the Council, a schedule detailing the following:
 streets serviced that day;
 locations where waste was unable to be collected and the reason, (not presented
correctly, not suitable, etc).
The Contractor shall at the completion of the annual Hard Waste Collection send to the
Council, electronically in a format agreed with the Council, a schedule detailing the following
information for each zone:
 tonnage collected for each waste category;
 individual tonnages sent to landfill and resource recovery;
 quantity of recovered material by type and primary destination of each material type
 total tonnage verified by weighbridge dockets;
 total number of complaints received.
4.
PERFORMANCE BENCHMARKS AND DAMAGES
4.1 Performance Benchmarks
Council requires a high level of performance from the Contractor that meets the satisfaction
of Customers. This will be gauged by the level of service complaint as well as departures
from the Specification.
A minimum standard of performance for the Contractor has been established for service
complaints, this standard is as follows:
Complaint Type
Standard - Per Month
Missed Services
≤ [Click here and type number] per
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[Click here and type number] services
Other Customer Complaints
≤ [Click here and type number] per
[Click here and type number] services
4.2 Damages
Failure of the Contractor in the Council’s opinion to achieve the Performance Benchmarks in
Clause 4.1 above may result in Council exercising its rights under Clause 22 of the General
Specification.
5.
ADDITIONAL VEHICLE REQUIREMENTS
In addition to the requirements for Collection Vehicles under Clause 13.1 of the General
Specification, all Collection Vehicles shall carry a broom, shovel and any other necessary
equipment to allow drivers to clean up after a Hard Waste Collection or spillage.
All vehicles must be fitted with high visibility flashing lights that comply with all legislative and
statutory requirements.
There is no requirement for Collection Vehicles used in Hard Waste Collection to have a
colour hopper camera.
6.
DISPOSAL AND DELIVERY OF MATERIALS
6.1 Disposal and Treatment Costs
The Council shall retain ownership of materials collected under this Hard Waste Specification
and pay all disposal, and processing charges.
The Contractor must provide the Council with evidence, in the form of weighbridge dockets
or equivalent, to the satisfaction of the Council, of the separate amounts of all waste and
recyclable materials collected in the course of providing the Service, with the monthly
progress payment claim.
6.2 Nominated Facility
The material collected by the Contractor in the course of performing the Hard Waste
Collection Service must be delivered to the Nominated Facility.
Details of the Nominated Facility for each Council are shown in the Annexure to the Hard
Waste Specification.
The Council may nominate an Alternative Facility during the Term of the Contract as
specified in Clause 6.3 of this Hard Waste Specification.
6.3 Alternative Facilities
Over the term of the Contract the Council may nominate an Alternative Facility for use by the
Contractor in undertaking the services to be provided.
6.4 Other Facilities
Use of any other facility will be subject to approval by the Council. If the facility is approved
by the Council, it will be then be treated as an Alternative Facility.
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6.5
Payment for Transport to Alternative Facility
6.5.1 General
Council desires that the Contractor delivers materials collected under this Contract to
facilities that provide the best operational, environmental and cost effective result.
For various reasons, it may be necessary to move from the initial Nominated Facility to an
Alternative Facility or Facilities at some time(s) during the Term of the Contract.
6.5.2 Payment for Use of Alternative Facility
If the Council nominates or approves an Alternative Facility under this Contract, and it is
further or less in distance from the defined Approximate Centroid than the Nominated Facility
for that service, then the Contractor or the Council will be entitled to an additional payment or
reduction in payment (as the case may be) based on the difference between the distance of
the new journey and the distance of the return trip from the Approximate Centroid of the
Service Area to the Nominated Facility (“the Difference”).
For this purpose, the new journey will be the return trip, measured from the Approximate
Centroid of the Service Area in a direct route to the Alternative Facility. The payment for the
period during which the Alternative Facility is utilised will be calculated in accordance with the
formula in Clause 6.5.3 of this Hard Waste Specification.
Where the difference is a negative value, the Council will be entitled to a reduction in
payments due to the Contractor calculated on the same basis as above.
No payment will be made if the Contractor uses another disposal facility without the written
approval of the Council.
6.5.3 Calculation of Payment for Transport to Alternative Facility
The additional or reduced payment for the period during which an Alternative Facility is
utilised will be calculated in accordance with the following formula:
P=AxDxT
Where:
P =
the additional or reduced payment to be made;
A =
the Alternative Facility Payment Rate as detailed in the Tender Return
Schedule associated with the relevant service;
D =
the Difference in kilometres for a return trip, between the distance from
the Approximate Centroid of the Service Area to the Nominated Facility
and the distance from the Approximate Centroid of the Service Area to
the Alternative Facility, multiplied by the number of return trips; and,
T =
the number of tonnes of material emanating from the particular service,
transported to the Alternative Facility by the Contractor in the period to
which the payment pertains.
Where such diversion results in a variation of less than ten percent (10%) in the
distance travelled to the original Nominated Facility, no variation shall apply.
Where “D” is less than the distance from the Approximate Centroid to the
Nominated Facility “P” will be deducted from the payment and if it is further “P” will
be added to the payment.
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6.6 Unloading of Materials
Collected materials must be unloaded from the collection vehicles by the Contractor at the
Nominated Facility or Alternative Facility. The Contractor, its employees and/or
subcontractors must comply with all instructions issued by the Council, or the person in
charge of the Nominated Facility or Alternative Facility.
The collected materials must be delivered in such a manner that they can be unloaded and
handled at the Nominated Facility or Alternative Facility to ensure Council’s obligations are
fully met to ensure compliance with the Environment Protection Act or policies under that Act,
including but not limited to the Environment Protection (Waste to Resources) Policy .
6.7 Operating Hours of Facilities
The Contractor must comply with the operating hours of the Nominated Facility or Alternative
Facility.
6.8 Only Materials from the Service Area
The Contractor must ensure, and enable the Council to verify, that only materials collected in
the course of providing Services under the Contract are taken to the Nominated Facility or
Alternative Facility in the Collection Vehicles.
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ANNEXURE TO THE HARD WASTE SPECIFICATION
Nominated Facility (Clause 6.2)
Items to be collected (Clauses 2.2 and 3.2)
Examples of items able to be picked up
Fridges and freezers with doors removed
Furniture, bedding and carpets
Metal and timber items up to 2 metres in length
TVs, computer equipment and electrical appliances
Pottery, crockery and wash basins
Washing machines, dryers and stoves
Tools and gardening equipment
Empty paint tins with lids removed
Tree prunings tied in bundles up to 30 cm in diameter
General waste items able to be handled by two people
Items NOT to be collected
Examples of items not required to be collected
Liquid waste
Car bodies, car parts, tyres or large scrap metal items
Concrete, asbestos, bricks, rocks, dirt, cement sheeting, plasterboard
Ammunition or explosives
Gas bottles, cans containing paint
Tree stumps
Items placed in plastic bags
Domestic recyclables such as bottles, cans, cardboard
Business waste
Other hazardous waste items as defined under the Environment Protection Act
E-Waste
Include details of Council’s current policy and/or services provided under the National
Television and Computer Recycling Scheme:
Reference: www.environment.gov.au/ewaste
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