G-Cloud Service Definition – Oracle Taleo
Recruiting and Social Sourcing Cloud
Services
Primary Contact:
Andy Venter - Account Manager
Email: andy.venter@oracle.com
Phone: +44 (0)7557 357062
Address:
Oracle Corporation UK Ltd.
Oracle Parkway, Thames Valley Park
Reading, Berkshire RG6 1RA
Phone: 0118 924 0000
Fax: 0118 924 3000
Secondary Contact:
Shane Stanbridge – Account Manager
Email: shane.stanbridge@oracle.com
Phone: +353 18039 273
Table of contents
VERSION CONTROL ...........................................................................................................................................4
SERVICE DEFINITION SUMMARY TABLE......................................................................................................5
AN OVERVIEW OF THE GCLOUD SERVICES – FUNCTIONAL .............................................................5
AN OVERVIEW OF THE GCLOUD SERVICE – NON-FUNCTIONAL .....................................................6
INFORMATION ASSURANCE ........................................................................................................................7
BACKUP/RESTORE .........................................................................................................................................8
AND DISASTER RECOVERY .........................................................................................................................8
PRICING .......................................................................................................................................................... 10
SERVICE MANAGEMENT DETAILS .......................................................................................................... 11
SERVICE CONSTRAINTS ............................................................................................................................ 12
SERVICE LEVELS ......................................................................................................................................... 12
FINANCIAL RECOMPENSE MODEL ......................................................................................................... 12
SERVICES AND TRAINING ......................................................................................................................... 14
ORDERING AND INVOICING PROCESS ................................................................................................. 14
TERMINATION TERMS ................................................................................................................................ 15
DATA RESTORATION / SERVICE MIGRATION ...................................................................................... 15
CONSUMER RESPONSIBILITIES .............................................................................................................. 15
TECHNICAL REQUIREMENTS INCL. INTERFACES.............................................................................. 16
ANY TRIAL SERVICE BEING AVAILABLE ................................................................................................ 16
Appendices ...................................................................................................................................................... 16
Page 2
Page 3
VERSION CONTROL
VERSION
CHANGE SUMMARY
DATE
1.0
Merged Service Definition
Document created
16 September 2013
1.1
Pricing Updated
18 September 2013
1.2
SC Review
19th September 2013
1.3
Updated following Product
Development / Strategy Review
20th September 2013
1.4
Pricing Metric updated
20th September 2013
2.0
Released for Authorisation
20th September 2013
Page 4
SERVICE DEFINITION SUMMARY TABLE
AN OVERVIEW OF THE GCLOUD SERVICES – FUNCTIONAL
Hiring better employees can create long-term competitive advantages that lead to increased customer
satisfaction and cost savings. Oracle Taleo Recruiting and Social Sourcing Cloud Services help
organisations reach this optimal state by automating e-recruitment and employee onboarding
processes. As a result, organisations are able to improve recruiting efficiency and cut costs, reach
hard-to-find talent, build better talent pools, and hire the right people and get them productive more
quickly.
The following Cloud Services are contained within this Service Definition:
Oracle Taleo Platform Cloud Service
Taleo Platform Cloud Service provides the foundation for success with your Oracle Taleo Cloud
Services Solution and includes key components including Advanced Reporting; Integration Tools;
Oracle Taleo Encryption; One Staging Zone; and Oracle Taleo Anywhere.
This is a compulsory service and needs to be included as a pre-requisite foundation for any of the
additional Oracle Taleo Cloud Services below.
Oracle Taleo Recruiting Cloud Service
Source and hire the best talent, or re-deploy existing talent, Oracle Taleo Recruiting Cloud Service is
the market leading solution that helps enterprises source, assess, and hire the best talent. In addition
to automating the process for even the most complex organisation, Oracle Taleo Recruiting Cloud
Service delivers insights to continuously improve talent acquisition efficiency and effectiveness.
Oracle Taleo Onboarding Cloud Service
Greatly improve the time-to-productivity of new hires using Oracle Taleo Onboarding Cloud Service by
streamlining the onboarding process and provide new employees the resources, contacts and
knowledge they need to be successful from day one. Configure and automate OnBoarding processes
that engage the candidate and relevant internal stakeholders to perform the required actions required
to successfully and quickly onboard new employees.
Oracle Virtual Private Network for Oracle Taleo Enterprise Cloud Service
Oracle offers a LAN-to-LAN IPSEC based software VPN Connection allowing for the encryption of all
data between Oracle's data center firewalls, where Oracle Cloud Services are hosted, and Your
firewall.
Oracle Virtual Private Network Set up Fee Cloud Service
This is a per vpn-tunnel related to Oracle Virtual Private Network Cloud Service to setup and configure
the software based VPN solution between Your facilities and Oracle facilities.
Page 5
Oracle Additional Test Environment for Oracle Taleo Enterprise Cloud Service
An Oracle Additional Test Environment provides for the hosting and maintenance of an additional Test
Environment, which is a reasonably similar replica of Your Production Service Environment for nonproduction use such as development, training and testing activities but not for Production operations or
stress testing. Certain programs and optional services may not be able to run in the Additional Test
Environment. The maintenance or upgrade schedule for the Additional Test Environment is the same
as the schedule for Your Stage Service Environment.
Oracle Taleo Social Sourcing Cloud Service
Oracle Taleo Social Sourcing Cloud Service enhances and automates social recruiting processes,
giving you better results with less effort. Whether you’re launching a major recruiting campaign or
addressing specialized hiring needs, Oracle Taleo Social Sourcing Cloud Service can help you
harness the power of social media.
Expand Your Social Recruiting: Social media holds limitless potential to address recruiting challenges.
But social recruiting efforts have been nearly impossible to scale—until now. With Oracle Taleo
Social Sourcing Cloud Service, you can use social media to
•
Run targeted recruitment marketing campaigns
•
Socialize your career site
•
Easily post jobs to Facebook, Twitter, and LinkedIn
•
Increase employee referrals with social media
•
Let passive candidates join your talent community
•
Make your job posts mobile-friendly
•
Track and report on all of your social recruiting activity from one dashboard
•
Deliver a user-friendly interface to end users and administrators
Oracle Social Sourcing Core Implementation services
This is a setup service related to Oracle Taleo Social Sourcing Cloud Service.
More information on Oracle’s Taleo Recruiting and Social Sourcing Cloud Services is available
within the Data Sheets in Appendix A - C of this document. These are subject to change at
Oracle’s discretion.
AN OVERVIEW OF THE GCLOUD SERVICE – NON-FUNCTIONAL
Oracle’s Taleo Cloud Services are available direct from the Cloud and Oracle operates primary data
centres in:


The EU (Amsterdam, Netherlands) and the USA (Chicago, Illinois) for Recruiting Cloud
Service (For Recruiting the customer can elect a Region).
The USA for Oracle Taleo Social Sourcing Cloud Service.
Page 6
The functional Cloud Services described within this document do not require any client side IT
infrastructure and will operate with an internet browser (with the exception of Taleo Connect Client for
integration, which is included in the Oracle Taleo Platform Cloud Service, which is hosted locally).
Languages


Oracle’s Taleo Recruiting Cloud Service is available in over 30 languages and support global
currencies, time zones, date formats, and other internationalisation requirements
Oracle’s Social Sourcing Cloud Service is available in 10 languages and support global time
zones, date formats, and other internationalisation requirements. Languages available today
include Dutch, English - U.S., English - U.K, French – France, German, Italian, Polish,
Portuguese – Portugal, Russian, Spanish (New World), with more languages planned for
future releases.
Appendix F of this document contains the Non-Functional Service Descriptions and Metrics for the
Oracle Taleo Cloud Services. The following table references the location of the specific Service
Description for each of the Cloud Services contained within this Service Definition.
Cloud Service
Page No. within the Service Descriptions and
Metrics document for Oracle Taleo Cloud
Services
Oracle Taleo Platform Cloud Service
Page 3
Oracle Taleo Recruiting Cloud Service
Page 4
Oracle Taleo Onboarding Cloud Service
Page 5
Oracle Taleo Social Sourcing Cloud Service
Page 8
Oracle Virtual Private Network Set up Cloud
Service
Oracle Virtual Private Network for Oracle Taleo
Enterprise Cloud Service
Oracle Additional Test Environment for Oracle
Taleo Enterprise Cloud Service
Page 23
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INFORMATION ASSURANCE
All Oracle Cloud Services with respect to the G-Cloud offerings are currently offered at IL0 from
Oracle’s data centres.
All customer data is processed in accordance with Oracle’s Data Processing Agreement for Cloud
Services that is contained as Appendix G of this document. Section 9 of the Data Processing
Agreement for Oracle Cloud Services outlines the Technical and Organizational measures taken to
ensure customer data information is protected.
Oracle Taleo Platform, Enterprise Recruiting and Onboarding Cloud Services
Section 1 of the Oracle Cloud Enterprise Hosting and Delivery Policy provides an outline of the
Security Policies that are in place within Oracle’s Cloud Services. These Policies are contained within
Appendix D of this document.
Page 7
Oracle Taleo Social Sourcing Cloud Service
Section 1 of the Oracle Cloud Hosting and Delivery Policies contains Oracle’s Cloud Security Policy
with regard to the Oracle Taleo Social Sourcing Cloud Service that is contained within Appendix E of
this document.
The Impact Level (IL)
at which the G-Cloud
Service is accredited
to hold and process
information
Which department
granted this
accreditation or pangovernment
accreditation
If the G-Cloud Service
is not currently
accredited early state
and also indicate the
target Impact Level
(IL) at which you
believe the G-Cloud
Service is able to hold
and process
information
Whether you hold a
suitably scoped
ISO27001 certificate
for this G-Cloud
Service.
If this G-Cloud Service
is not eligible for
accreditation (i.e. IL0
services and most Lot
4 Specialist cloud
services that do not
include infrastructure,
platform, or software)
then indicate the
Impact Level (IL) for
information which you
believe the G-Cloud
Service may be used
to process that
information;
IL0
N/A
IL3
No
N/A
Further information can be obtained from your Oracle Account Representative at:
08708 768301
applications_gb@oracle.com
BACKUP/RESTORE
AND DISASTER RECOVERY
Backup and Disaster Recovery arrangements vary by Cloud Service, so the following refers to each
service in turn.
Oracle Taleo Platform, Enterprise Recruiting and Onboarding Cloud Services
Section 2 of the Oracle Cloud Enterprise Hosting and Delivery Policies contains details of Oracle’s
Cloud System Resiliency Policy in respect to the Oracle Taleo Cloud Services.
Section 3 of the Oracle Cloud Enterprise Hosting and Delivery Policies contains details of Oracle’s
hosting and backup/restore and Disaster recovery policies in respect to the Oracle Taleo Cloud
Services.
The full Policy document is included as Appendix D.
Oracle Taleo Social Sourcing Cloud Service
Section 2 of the Oracle Cloud Hosting and Delivery Policies contains Oracle’s Cloud Service Level
Objective Policy with regard to the Oracle Taleo Social Sourcing Cloud Service.
The full policy document is available within Appendix E of this document
Page 8
Further information can be obtained from your Oracle Account Representative at:
08708 768301
applications_gb@oracle.com
ON-BOARDING AND OFF-BOARDING
How can you start using Oracle Cloud?
To access Oracle Cloud, all you need is an Internet connection and any Windows or Mac system
configuration capable of running a certified Web browser. The Oracle Cloud website
(cloud.oracle.com) is the one-stop shop for all your service subscription and lifecycle management
needs. For details on how you can try out the services or purchase them, please follow the instructions
for the specific services or contact your Oracle sales representative. For service lifecycle management
needs, the website offers role-based dashboard of business and operational metrics of the service to
authorized users.
Oracle Taleo Platform, Enterprise Recruiting and Onboarding Cloud Services
On Boarding
A "vanilla" version of the latest available Application build is deployed by Oracle into a customerdedicated Staging Zone. With the assistance of Implementation and Integration Specialists, the
customer will configure services and features & enforce settings made available to it by Oracle, based
on purchased add-ons. The customer will also "export" existing data into the configured Staging
environment. Tools and protocols for this are offered by Oracle and formats will be proprietary to the
Taleo application.
Finally, after satisfactory User Acceptance Tests (UAT), the Staging environment will be replicated
onto a Production environment, for use.
Oracle has also invested in the development of Taleo Connect Client to allow clients to build, host and
maintain ongoing data integrations and/or data upload scripts. With minimal knowledge transfer and
guidance from Oracle, our clients can take control of their HRIS integrations and data migrations
during or after the project. Oracle’s Taleo Connect leverages a services oriented integration
architecture to enable self-service configuration and monitoring of integrations between Oracle Taleo
Cloud Service and backend systems such as Oracle, SAP, PeopleSoft, JD Edwards, Lawson, etc.
Offboarding
For off-boarding Oracle standard extract will be provided upon request at termination and involves the
creation of an Oracle database archive of the complete customer’s database, minus a subset of the
Taleo application internal data removed via a masking operation. The archive is encrypted and made
available for a limited time (30 days) to the customer for download via secure FTP access.
The time it will take to provision the service from the point of order will greatly vary, based on
implementation requirements, UAT, integrations, etc. Projected times will be disclosed in the
implementation Statement of Work following an understanding of the customer requirements.
Further information on the Suspension and Termination Policies for Oracle Taleo Platform, Enterprise
Recruiting and Onboarding Cloud Services can be found in Section 7 of the Oracle Cloud Enterprise
Page 9
Hosting and Delivery Policies, which can be found in Appendix D of this document.
Oracle Taleo Social Sourcing Cloud Service
Section 5 of the Oracle Cloud Hosting and Delivery Policies contains Oracle’s Cloud Suspension and
Termination Policy with regard to the Oracle Taleo Social Sourcing Cloud Service.
The full policy document is available within Appendix E of this document.
Oracle Taleo Social Sourcing Core Implementation
For Taleo Social Sourcing Core Implementation, Oracle will provide you with the Social Sourcing Core
Implementation services that includes “Basic Branding” activities, “Job Scrape” activities, an inbound
HRIS employee feed interface, up to eight (8) Custom Facets for Search that may be enabled either at
the job or employee dimensions of the user interface, and Oracle will perform “Application
Configuration & Testing” activities. All Social Sourcing Core Implementation services will be performed
by remote delivery resources and are estimated to be performed for duration of 3-6 weeks from the
commencement of services.
Further information can be obtained from your Oracle Account Representative at:
08708 768301
applications_gb@oracle.com
PRICING
Base Pricing, Higher Education Pricing and Health Pricing
Base Pricing, Higher Education Pricing and Health Pricing including volume discounts and the banding of
volume to which these apply are included in the embedded word document named G Cloud_
IV_Oracle_Taleo_Pricing_Template_Issue_2
G Cloud_
IV_Oracle_Taleo_Pricing_Template_Issue_2.docx
The embedded document will also be provided as a standalone pricing template for Oracle Taleo
Recruiting and Social Sourcing Cloud Service pricing on the G Cloud IV Apps Store.
Page 10
General Notes on Pricing

The pricing is based on Hosted Employee / month unless otherwise stated.

There is a minimum of 1000 Hosted Employee / month.

Prices are provided for both 12 and 24 month contract terms.

Please note that the Taleo Platform Cloud Services is compulsory and need to be included as a
pre-requisite foundation for any of the additional Cloud Services.
Please note that the Taleo Recruiting Cloud Service is a pre-requisite for Taleo OnBoarding Cloud
Service.
Please note that the standard Taleo Platform Cloud Services comes with two environments – one for
Production and one for Development.
Hosted Employee: is defined as (i) all of your full-time, part-time, and temporary employees, and (ii) all of
your agents, contractors and consultants who have access to, use, or whose roles are tracked by the
hosted service ordered (collectively, “Employees”) The quantity of the required access rights is determined
by the number of Employees and not the actual number of users. In addition, if you elect to outsource any
business function(s) to another company, the following must be counted for purposes of determining the
number of Employees: all of the other company’s full-time employees, part-time employees, temporary
employees, agents, contractors and consultants that (i) are providing the outsourcing services and (ii)
have access to, use or whose roles are tracked by the hosted service.
SERVICE MANAGEMENT DETAILS
Oracle Taleo Platform, Enterprise Recruiting and Onboarding Cloud Services
Section 4 of the Oracle Cloud Enterprise Hosting and Delivery Policies contains details of Oracle’s
Cloud Service Level Objective Policy in respect to the Oracle Taleo Cloud Services.
Section 6 of the Oracle Cloud Enterprise Hosting and Delivery Policies contains details of Oracle’s
Cloud Support Policy in respect to the Oracle Taleo Cloud Services.
The full Policy document for these Cloud Services is included as Appendix D of this document.
Oracle Taleo Social Sourcing Cloud Service
Section 2 of the Oracle Cloud Hosting and Delivery Policies contains Oracle’s Cloud Service Level
Objective Policy with regard to the Oracle Taleo Social Sourcing Cloud Service.
Section 4 of the Oracle Cloud Hosting and Delivery Policies contains details of Oracle’s Cloud Support
Policy in respect to the Oracle Taleo Social Sourcing Cloud Services.
The full policy document is available within Appendix E of this document.
Page 11
Further information can be obtained from your Oracle Account Representative at:
08708 768301
applications_gb@oracle.com
SERVICE CONSTRAINTS
Oracle Taleo Platform, Enterprise Recruiting and Onboarding Cloud Services
Section 5 of the Oracle Cloud Enterprise Hosting and Delivery Policies contains details of Oracle’s
Cloud Change Management Policy in respect to the Oracle Taleo Cloud Services. The full Policy
document is included as Appendix D.
Oracle Taleo Social Sourcing Cloud Service
Section 3 of the Oracle Cloud Enterprise Hosting and Delivery Policies contains details of Oracle’s
Cloud Change Management Policy in respect to the Oracle Taleo Cloud Services. The full Policy
document is included as Appendix E.
Further information can be obtained from your Oracle Account Representative at:
08708 768301
applications_gb@oracle.com
SERVICE LEVELS
Oracle Taleo Platform, Enterprise Recruiting and Onboarding Cloud Services
Section 4 of the Oracle Cloud Enterprise Hosting and Delivery Policies contains details of Oracle’s
Cloud Service Level Objective Policy in respect to the Oracle Taleo Cloud Services. The full Policy
document is included as Appendix D.
Oracle Taleo Social Sourcing Cloud Service
Section 2 of the Oracle Cloud Hosting and Delivery Policies contains Oracle’s Cloud Service Level
Objective Policy with regard to the Oracle Taleo Social Sourcing Cloud Service. The full policy
document is available within Appendix E of this document
Further information can be obtained from your Oracle Account Representative at:
08708 768301
applications_gb@oracle.com
FINANCIAL RECOMPENSE MODEL
Oracle warrants that it will perform (i) the cloud services in all material respects as described in the
service specifications, and (ii) professional services in a professional manner consistent with industry
standards. If the cloud services provided to you were not performed as warranted, you must promptly
provide written notice to Oracle that that describes the deficiency in the services (including the service
request number notifying Oracle of the deficiency in the services).
Page 12
ORACLE DOES NOT GUARANTEE THAT (A) THE SERVICES WILL BE PERFORMED ERRORFREE OR UNINTERRUPTED, OR THAT ORACLE WILL CORRECT ALL SERVICES ERRORS, (B)
THE SERVICES WILL OPERATE IN COMBINATION WITH YOUR CONTENT OR YOUR
APPLICATIONS, OR WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEMS OR DATA NOT
PROVIDED BY ORACLE, AND (C) THE SERVICES WILL MEET YOUR REQUIREMENTS,
SPECIFICATIONS OR EXPECTATIONS. YOU ACKNOWLEDGE THAT ORACLE DOES NOT
CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE
INTERNET, AND THAT THE SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND
OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES. ORACLE
IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE
RESULTING FROM SUCH PROBLEMS. ORACLE IS NOT RESPONSIBLE FOR ANY ISSUES
RELATED TO THE PERFORMANCE, OPERATION OR SECURITY OF THE SERVICES THAT
ORIGINATE FROM YOUR CONTENT, YOUR APPLICATIONS OR THIRD PARTY CONTENT.
FOR ANY BREACH OF THE WARRANTY FOR CLOUD SERVICES, YOUR EXCLUSIVE REMEDY
AND ORACLE’S ENTIRE LIABILITY SHALL BE THE CORRECTION OF THE DEFICIENT CLOUD
SERVICES THAT CAUSED THE BREACH OF WARRANTY, OR, IF ORACLE CANNOT
SUBSTANTIALLY CORRECT THE BREACH IN A COMMERCIALLY REASONABLE MANNER, YOU
MAY TERMINATE THE APPLICABLE ORDER IN ACCORDANCE WITH SECTION 7 OF THIS
AGREEMENT AND ORACLE WILL REFUND TO YOU ALL FEES PRE-PAID TO ORACLE UNDER
SUCH
ORDER
FOR
UNUSED
CLOUD
SERVICES.
HOWEVER,
IF
THE
SERVICE
SPECIFICATIONS OF YOUR ORDER DEFINE A PARTICULAR SERVICE LEVEL WITH AN
ASSOCIATED SERVICES FEE CREDIT, AND IF ORACLE FAILS TO MEET SUCH SERVICE LEVEL,
THEN ORACLE WILL REMIT A SERVICES FEE CREDIT TO YOU CALCULATED IN ACCORDANCE
WITH THE APPLICABLE SERVICE LEVEL. THE CREDIT WILL BE PROVIDED ONLY TOWARDS
ANY OUTSTANDING BALANCE FOR CLOUD SERVICES OWED TO ORACLE, AND THE
REMITTANCE OF SUCH CREDIT WILL REPRESENT YOUR EXCLUSIVE REMEDY, AND
ORACLE’S SOLE LIABILITY, FOR ANY MISSED SERVICE LEVEL.
FOR ANY BREACH OF THE WARRANTY FOR PROFESSIONAL SERVICES, YOUR EXCLUSIVE
REMEDY AND ORACLE’S ENTIRE LIABILITY SHALL BE THE RE-PERFORMANCE OF THE
DEFICIENT PROFESSIONAL SERVICES, OR, IF ORACLE CANNOT SUBSTANTIALLY CORRECT
THE DEFICIENT PROFESSIONAL SERVICES IN A COMMERCIALLY REASONABLE MANNER,
YOU MAY END THE RELEVANT SERVICES IN ACCORDANCE WITH SECTION 7 OF THIS
AGREEMENT AND RECOVER THE FEES YOU PAID TO ORACLE FOR THE DEFICIENT
SERVICES.
Page 13
TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND
THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING
FOR HARDWARE, SYSTEMS, NETWORKS OR ENVIRONMENTS OR FOR MERCHANTABILITY,
SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE.
SERVICES AND TRAINING
Oracle University offers comprehensive and tailored training for all of Oracle’s Taleo Cloud Services.
In addition, Oracle offers professional services, including services related to implementation and
optimisation of the Oracle Taleo Cloud Services, change management and business practice
optimisation, and education and training. Such professional services are typically purchased via a
mutually executed order for services, following scoping and requirements gathering. The Framework
used is not a rigid approach; instead its flexibility allows us together to create a unique roadmap, based
on experience and leading practice that maximizes your technology assets and delivers the greatest
return on IT investment.
When it comes to learning, one size does not fit all. Geared toward diverse customer environments
and job roles, we provide learning options that support the technical and non-technical user, the HR
Manager or Administrator, the Employee, and Managers in the field. We give you the choices you need
to put the right programs in place for your team at the right time. Please contact us to discuss your
Implementation and Training requirements.
Further information can be obtained from your Oracle Account Representative at:
08708 768301
applications_gb@oracle.com
ORDERING AND INVOICING PROCESS
Please follow the following steps to order your Oracle Recruiting Cloud Services:
Step 1 – Contact the Oracle Account Manager detailed above
Step 2 – They will arrange to scope and price a solution
Step 3 – They will arrange to present you with an ordering document for signature
Step 4 – On receipt of the signed ordering document and Purchase Order
Step 5 - Oracle Account Manager will arrange to provision the Oracle Taleo Cloud Service
environment
Step 6 – Oracle will produce an invoice quarterly in arrears
Step 7 – Customer will settle the invoice within thirty days of the invoice date
Page 14
Minimum and Maximum Terms
A minimum term of 12 months is offered
A maximum term of 24 month is offered
TERMINATION TERMS
Oracle Taleo Platform, Enterprise Recruiting and Onboarding Cloud Services
Section 7 of the Oracle Cloud Enterprise Hosting and Delivery Policies contains details of Oracle’s
Cloud Suspension and Termination Policy in respect to the Oracle Taleo Cloud Services. The full
Policy document is included as Appendix D.
Oracle Taleo Social Sourcing Cloud Service
Section 5 of the Oracle Cloud Hosting and Delivery Policies contains Oracle’s Cloud Suspension and
Termination Policy with regard to the Oracle Taleo Social Sourcing Cloud Service. The full policy
document is available within Appendix E of this document.
Further information can be obtained from your Oracle Account Representative at:
08708 768301
applications_gb@oracle.com
DATA RESTORATION / SERVICE MIGRATION
Oracle Taleo Platform, Enterprise Recruiting and Onboarding Cloud Services
Section 3 of the Oracle Cloud Enterprise Hosting and Delivery Policies contains details of Oracle’s
hosting and backup/restore and Disaster recovery policies in respect to the Oracle Taleo Cloud
Services. The full Policy document is included as Appendix D.
Oracle Taleo Social Sourcing Cloud Service
Section 1 of the Oracle Cloud Hosting and Delivery Policies contains Oracle’s Cloud Security Policy
with regard to the Oracle Taleo Social Sourcing Cloud Service. The full policy document is available
within Appendix E of this document.
Further information can be obtained from your Oracle Account Representative at:
08708 768301
applications_gb@oracle.com
CONSUMER RESPONSIBILITIES
Consumer Responsibilities are detailed in the Oracle Cloud Service Agreement attached as Appendix
H of this document.
Further information can be obtained from your Oracle Account Representative at:
08708 768301
Page 15
applications_gb@oracle.com
TECHNICAL REQUIREMENTS INCL. INTERFACES
Technical release notes for Oracle Taleo Cloud Service Applications are at support.oracle.com for
access by Oracle Taleo Cloud Service customers.
Further information can be obtained from your Oracle Account Representative at:
08708 768301
applications_gb@oracle.com
ANY TRIAL SERVICE BEING AVAILABLE
No trial service is available for the Oracle Taleo Cloud Services
Appendices
Page 16
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