The Summit Counseling Center, Inc.
POSITION DESCRIPTION
POSITION TITLE:
Receptionist / Secretary
Administrative Assistant
EXEMPTION STATUS:
Part Time Non-Exempt
JOB FAMILY:
The Summit Counseling Center
JOB LEVEL:
4
GENERAL POSITION
SUMMARY:
Assists the Office Manger with
administrative operations of the
center
POSITION RELATIONSHIPS
SUPERVISES: (TITLES)
SUPERVISED BY: (TITLE)
n/a
Front Office Coordinator /
Director of Operations
GENERAL DUTIES AND RESPONSIBILITIES:
 Support the vision, mission and guiding principles of the Center.
 Demonstrate high standards of ethical behavior.
 While performing any procedure, all associates and contract personnel must observe applicable Safety, Health, and
Environmental rules and guidelines. The use of appropriate personal protective equipment is required.
 Attend and participate in training opportunities and seminars relevant to this position.
 Adhere to Center operating policies and procedures and safety policies/practices.
MAJOR DUTIES AND RESPONSIBILITIES:
 Receptionist
 Secretarial support
 Assigned projects
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 Welcome and orient new clients and visitors to the Center.
 Maintain physical appearance of the front office and waiting room.
 Answer the telephone and effectively respond to inquiries about the center.
 Direct telephone calls and communicate messages to appropriate staff person(s).
 Schedule appointments, complete intake interview, and assist new clients with required forms.
 Maintain the electronic calendar for Director and Therapists.
 Explain methods of payment, including the use of Client Assistance Funds, to new and existing clients.
 Enter client information into Practice Management software.
 Collect fees, document charges and payments, and post to Practice Management software.
 Process Client Assistance Fund applications, coordinate income documentation, and communicate to therapists and
clients.
 Balance all daily transactions.
 Maintain files and records.
 * It should be noted that this position has a Bona-Fide Occupational Qualification (BFOQ) in the area of religion in
compliance with U.S. Code Title 29, Chapter 14, Section 623. Since the mission of the Center is to integrate faith and
therapy within the counseling process from the point of view of an adherent of Christian faith and this position requires a
high degree of contact with clients, employee will demonstrate adherence to Christian faith by evidence of regular
participation in and/or leadership within a Christian community of faith.
ADDITIONAL DUTIES AND RESPONSIBILITIES
This document is provided by the Center for the benefit of its employees. It is not a contract and does not create a contract of any kind.
The Center, at its sole discretion, may modify, suspend or terminate the document at any time, with or without notice. Final interpretation
of the document and its provisions is the responsibility of the Manager, Human Resources.
The Summit Counseling Center dated 03/26/2015
1
The Summit Counseling Center, Inc.
POSITION DESCRIPTION
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Maintain an organized and secure filing system for administrative and financial records.
Communicate directly with off-site storage / file management vendor for fast and easy retrieval of dated documents.
Assess, maintain, and order office and clinical supplies.
Make efficient use of all office equipment, materials, and office supplies.
Manage general office projects and assignments in support of the therapists, as requested.
Prepare letters, memos, email, and other communications as requested in a timely manner.
Assist Office Manager with financial and marketing tasks, as directed.
Provide administrative support for various fundraising and marketing events which are sponsored by the Center,
including assisting the Board in planning and coordinating the Annual Golf Classic.
Prepare and make bank deposits on a regular basis.
Continually develop computer skills and remain current on various applications.
Promote the Center inside and outside of the workplace.
JOB SCOPE
Job has recurring work situations involving high degrees of discretion and confidentiality. The need for accuracy and
effective utilization of available resources is high. Errors in judgment could cause disruptions to the Center’s mission and
adversely impact attainment of the Center’s goals.
JOB CONDITIONS: (SEE EXAMPLES BELOW)
The physical demands described here are representative of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions. While performing the duties of this job the associate is:
 Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
 Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
 Occasionally lift and/or move up to 30 pounds.
 While performing the duties of this job, the associate may be occasionally exposed to fumes or airborne particles and
toxic or caustic chemicals.
 Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and
ability to adjust focus.
 The noise level in the work environment is usually low.
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
Education and Experience
 High School diploma or GED
 2 years general office work
Knowledge, Skills and Abilities
 Proficiency in Microsoft Word, Excel, and Outlook.
 Understanding of basic computer skills and an ability to learn Practice Management Software.
 Knowledge of basic bookkeeping principles, methods, and practices.
 Ability to relate with a diversity of people in many types of crisis situations, make appropriate assessments and
referrals, and recognize one’s own limitations.
This document is provided by the Center for the benefit of its employees. It is not a contract and does not create a contract of any kind.
The Center, at its sole discretion, may modify, suspend or terminate the document at any time, with or without notice. Final interpretation
of the document and its provisions is the responsibility of the Manager, Human Resources.
The Summit Counseling Center dated 03/26/2015
2
The Summit Counseling Center, Inc.
POSITION DESCRIPTION
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Ability to deal professionally and effectively with the public.
Ability to use discretion in working with confidential and highly guarded information.
Equipment and Applications
 Computers and peripheral equipment
 Designated software applications
 Telephones, copiers and other office equipment
____________________________________________________________
ASSOCIATE SIGNATURE CONFIRMS RECEIPT OF DESCRIPTION
_____________________________________________
APPROVED BY SUPERVISOR
______/________/______
DATE
____________________________________________
APPROVED EXECUTIVE DIRECTOR
DATE CREATED/UPDATED: (2/10/2010)
This document is provided by the Center for the benefit of its employees. It is not a contract and does not create a contract of any kind.
The Center, at its sole discretion, may modify, suspend or terminate the document at any time, with or without notice. Final interpretation
of the document and its provisions is the responsibility of the Manager, Human Resources.
The Summit Counseling Center dated 03/26/2015
3