Life Cycle UK SOCIAL RETURN ON INVESTMENT Summary Report Karen Bell May 2013 0 Table of Contents Research Summary……………...................................................................................................... 3 Introduction……….......................................................................................................................... 5 Overview......................................................................................................................................... 5 Methodology and Result…............................................................................................................ 6 Rationale…...................................................................................................................................... 6 Research Design……..................................................................................................................... 7 SROI Result..................................................................................................................................... 7 The Theory of SROI........................................................................................................................ 7 Stakeholder Scope......................................................................................................................... 7 Mapping Outcomes........................................................................................................................ 8 Proxy Valuations............................................................................................................................ 8 Inputs............................................................................................................................................... 8 Outputs............................................................................................................................................ 8 Assumptions................................................................................................................................... 9 Impact on the beneficiary.............................................................................................................. 9 What would happen in the absence of Life Cycle UK? ............................................................. 9 Concluding notes………….......................................................................................................... 10 References…………………………………………………………………………………………………10 Appendix....................................................................................................................................... 11 Table 1: Stakeholder Scope........................................................................................................ 11 Table 2: Theory of Change.......................................................................................................... 12 Table 3: Calculating Proxies....................................................................................................... 13 Table4: Outcomes........................................................................................................................ 15 Table 5: Attribution...................................................................................................................... 16 Table 6: Deadweight..................................................................................................................... 17 Table 7: Impact Map..................................................................................................................... 18 1 Research Summary This report presents an estimate of the social return on investment created by Life Cycle UK, a Bristol-based national charity that educates and enthuses people about cycling so as to bring about personal, social and environmental improvement. Since 1996, the organisation has helped people to gain the confidence to make cycling part of their everyday lives. In particular, disabled people, those experiencing mental health issues, offenders, older people and disadvantaged young people, are targeted. The University of Bristol has researched and written this report as part of the Proving Our Value project. Proving Our Value aims to assist voluntary and community organisations to better communicate the impact of their activities to funders, commissioners, government, and the public 1. A technique known as Social Return on Investment (SROI) has been used to value the social activities of the organisation. This method demonstrates how much social return is expected from each pound invested. The technique involves undertaking stakeholder analysis and thorough examination of management information data to: • Understand the change that occurs as a result of an organisation’s activities • Ensure that inputs and outputs are fully comprehended The input data used for the benchmark analysis was the financial and in-kind backing that the organisation had received. We wanted to explore whether there were significant returns on this investment. The output figures are based on the management information data, used alongside monetary proxies. The outcomes for each stakeholder group were as follows 2: Beneficiary/Client: Improved sense of well-being, improved health, more stimulated and inspired, more self-confidence, less isolation, less anxiety and depression, independence, safer cycling, new skills. Friends and family: Increased peace of mind, knowing loved one is improving their physical and mental health. Local community: Less polluting traffic; less bicycles going to landfill; social cohesion. Life Cycle volunteers: Satisfaction in achievements leading to greater sense of well-being. Skills development. Life Cycle paid staff and management: Job satisfaction, development of skills. 1 Proving Our Value is a research programme organised by South West Forum and funded by the Big Lottery. These outcomes were highlighted in the referral and data documents provided, as well as the interviews with management, volunteers and service users. 2 2 Government: Alleviating pressure on mainstream physical and mental health services; meeting Government objectives in terms of improving wellbeing. Partnership organisations (e.g. HMP Bristol, Bristol City Council, Avon and Wiltshire Mental Health Partnership NHS Trust (AWP)); assists them in meeting organisational goals. ‘I hadn’t been on a bike for 27 years and the people at Life Cycle got me a bike with lights and a protective jacket for £25. They trained me to ride it and we rode together to my house…so I started to ride a bike again…It has really helped me when I’ve been depressed – the exercise, the freedom, seeing things you could not see from a car or bus. When I go on the bike, it really lifts me…’ (Life Cycle UK service user, May 2013) Social Return on Investment (SROI) is a framework for measuring and accounting for a broad concept of value. The use of SROI has helped to value the impacts of Life Cycle UK’s practice and to understand where value is created. Positive and negative, as well as intended and unintended changes, have been considered. The social change that this analysis explored and estimated the value of includes: Those that use Life Cycle’s services report on substantial improvements in their quality of life as a result of activities, including in terms of their mental health (self-esteem, mood, outlook on the future); social networks (new friends, better relationships, meeting a wider range of people); and overall sense of freedom and independence. The unique service that Life Cycle UK provides in that it works with such a diverse range of needs The integration of personal, social and environmental goals. ‘It’s a fantastic service. Everything is positive…They have encouraged me to cycle, shown me new routes, helped me get fitter, and I’ve met new people. The rides are one of my few social interactions. I like all the workers, they are really good people and are so considerate to everyone…’ (Life Cycle UK service user, May 2013) The SROI Calculation: The results of the research gave an SROI Ratio of £1 : £ 8.05 SROI RATIO £1 : £8.05 For every £1 invested in Life Cycle UK, there is a social return of £8.05 3 The return observed can be attributable to the following: • • • • • 2,186 people directly engaged with Life Cycle over the course of the last year. An evident need for this service, as service users have explained. The duration of outcomes, as the impacts of improvements to physical and mental health could last a lifetime. The extent of outcomes, with the entire community impacted by the work. Life Cycle UK’s organisational model which emphasises a personalised service, inclusion and empowerment. The research has shown that there is evident value in the operation of Life Cycle UK with regards to improvements in the quality of lives of the main service beneficiaries and their friends and families. Increased levels of funding would enable the organisation to expand the service. Introduction Overview Life Cycle believe that cycling has individual, social and environmental benefits. It is convenient, healthy, low stress, low cost, low carbon, low resource and highly sociable. The organisation’s mission is to help as many people as possible experience these benefits, and to overcome the barriers, real and imagined to getting started. They organise group cycle rides as well as several projects to ensure cycling is accessible to as many people as possible. The aims of these projects ‘The people on the cycle rides are so friendly. You meet so many other people and the volunteers are excellent. Sometimes I’ve been quite down and they have been really good. It’s just what you need …’ (Life Cycle UK service user, May 2013) are to restore confidence, build fitness levels and provide social interaction Current projects include: Two’s Company - This is Life Cycle’s longest running project, organising tandem rides where experienced cyclists are paired up with disabled people. It has grown and developed over the last five years and there are now at least 25 rides a year. This includes an annual ride and barbecue in the Forest of Dean and a weekend cycling and camping on the Tarka Tail in Devon. Bike Minded - This project works with people with mental health and emotional issues. By enabling people to get out into the countryside and experience the joys and freedoms that cycling offers, people can take part in a sociable, healthy activity and improve their mental wellbeing. 4 Silver Cyclists – This scheme helps older people get back on their bikes, enhancing their fitness and decreasing isolation. Bike Back - Life Cycle takes donations of unwanted bicycles from the public and takes them to Bristol Prison, where, with the help of prisoners, they clean and refit the bikes, giving them a new lease of life. Experienced mechanics work with prisoners teaching, them mechanical skills and helping them to refurbish bikes to a high standard. Once fixed, the bikes are sold at affordable prices with the intention of helping Bristolians on lower incomes to get a bike and start cycling. Methodology and Result Rationale There have been significant recent cuts to public funding (Ferry and Eckersley, 2011) and third sector organisations are encouraged to show their impact in order to retain funding. The Government are also implementing a payment by results scheme in order to re-allocate funding within the third sector. Therefore, it is important to be able to show evidence of social value. Social value estimation enables us to get a better idea of how organisational value is created and the impact to the various stakeholders. Research Design Not-for-profit organisations don’t seek financial gain but, rather, look to improve welfare and social value. Every action and activity creates or destroys value and this is what needs to be measured and accounted for when conducting an evaluation. Social Return on Investment (SROI) is a new technique in the science of management and one which allows for an estimation of a Third Sector organisation’s social value. SROI uses financial proxies that look to value the changes that apply to different stakeholders. The result is a ratio that indicates how much value the organisation has created for each pound invested. The result will be represented as £1:£X. The inputs for the study are based on investment and funding and the outputs are based on stakeholder analysis, with outcomes and proxies determined through literature and management information data. SROI Result The result of the research was a ratio of £1:£8.05. This would indicate that for every £1 invested, there is a social, economic and environmental return of £8.05. The focus of the study was to capture the benefits to primarily the service users. The result demonstrates a significantly high value in Life Cycle UK’s operations. The most likely reason for the result would be the strong involvement of the local community and the high levels of motivation and commitment of Life Cycle UK’s volunteers and service users. 5 The Theory of SROI Social return on investment is built on the structure of a cost benefit analysis, but furthers the estimate to incorporate social factors. SROI follows seven key principles: • Involve stakeholders – essential in developing understanding of value and change • Understand what changes – gain an overview of the process from inputs to outputs • Value the things that matter – include data and information that is relevant to the activity • Only include what is material – i.e. related to the study and that which can be valued • Do not over-claim – only claim that which can be attributed to the available evidence • Be transparent – all assumptions must be accounted for • Verify the result – the analysis has to be thorough and robust with an accurate result. An SROI analysis contains the following distinct elements: 1. Establishing the scope and identifying key stakeholders, 2. Mapping outcomes, 3. Evidencing outcomes and valuing them, 4. Establishing Impact, 5. Calculating the SROI Stakeholder Scope The first stage of an SROI is to select the stakeholders that are directly influenced by the work of an organisation - with justification (see Table 1: Stakeholder Scope in appendix). The science behind SROI is the use of a ‘theory of change’. In order to draw conclusions about specific interventions and organisation value, it is important to comprehend the change that is taking place for each stakeholder. Stakeholders in this study were confirmed by Life Cycle UK’s management and selected through analysing the theory of change. The main methods of involving stakeholders in this study were face-to-face interviews and participation in activities. Mapping Outcomes Once the stakeholders have been decided, the impact of the intervention in relation to each stakeholder is calculated. Through interaction, we were able to deduce the change occurring for each stakeholder group and used this to help gain a clearer understanding of the outcomes of the service. The outcomes to the beneficiary were highlighted in the Life Cycle UK management information data. The outcomes to other stakeholders were drawn from literature, previous studies and agreed with members of Life Cycle UK (see Table 2: Theory of Change in appendix). Proxy Valuations The next stage of the calculation was to place values on the highlighted outcomes. Firstly, we analysed the outcomes to see whether there was a direct market substitution or cost saving, which could be determined through the use of indicators. Where there were non-monetary outcomes that couldn’t be measured, literature and previous studies were used, as well as the SROI Networks 6 VOIS database. The indicators came from the interviews with people engaged at Life Cycle UK and through the other qualitative and quantitative data. An example of a proxy calculation would be improving confidence; the market cost of substituting the outcome could be the cost of a confidence workshop. A full list of outcomes and proxies are shown in the appendix (see Table 3: Calculating Proxies in appendix). Inputs Drawing upon the initial set up of the SROI calculation, the inputs needed to be calculated. Over the last year, Life Cycle UK had received £300,000 in grants and donations. Sources of income included a major grant from Bristol City Council (cycle training contract); grants from charitable trusts/foundations and other grant-giving bodies, such as the Big Lottery Fund and Quartet Community Foundation and public donations. Other than the income received by Life Cycle UK, the only other input that had value, that was unaccounted, was the time given by the volunteers. The number of volunteer hours over the year was then multiplied by the national minimum wage (£6.19). This came to £30,950. Therefore, the total inputs were: £330,950. Outcome Using the management information data available, we were able to estimate outcome percentages. The interviews and documents gave an outline of the outcomes for the people that had been directly involved in, or impacted by, Life Cycle UK over the last year (see Table 4: Outcomes in appendix). Assumptions It is important to consider other areas that may have had an influence on the outcome and these figures are taken into account in the assumptions. ‘Attribution’ (see Table 5: Attribution in appendix) looks at how much of the change is a result of the organisation and ‘deadweight’ considers what would have happened in the absence of the organisation. Most deadweight calculations will be relatively low, as you can assume there would be no change in well-being over the short space of intervention time (see Table 6: Deadweight in appendix). Further statistics for attribution and deadweight are based upon literature and previous SROI studies. Displacement looks into value being moved from elsewhere – though the majority would show 0% and the Pareto exchange would not leave someone else worse off (calculated here as Net Present Value – NPV). The final assumption is ‘drop-off’, looking at the rate at which the benefits decrease. For outcomes that last longer than one year, it is likely that the effect of the outcome will be less over time. It will be influenced by other factors and it could be less attributable to the activity. This is calculated by deducting a straight percentage from the outcome each year. For this SROI‐ evaluation we have assumed a drop off percentage of one third (33%) for outcomes with a more psychological element, such as coping skills, life skills, confidence, self-esteem, people skills, and relationships. Impact Map and SROI calculation Using the outcomes, proxies, output numbers and assumptions, the output figure could be calculated using an impact map (see Table 7: Impact Map in appendix) to give the final SROI ratio of £1: £8.05. 7 Impact on the Beneficiaries Qualitative Analysis The service provides benefits at a personal and community level. It is highly valued by its direct beneficiaries in terms of increasing health and fitness, improving skills and enhancing independence. What would happen in the absence of Life Cycle UK? Other organisations that work on cycling issues, including Bristol Cycling Campaign tend to attract experienced and committed cyclists and focus on improving cycling provision. The deadweight case for Life Cycle UK is that, without this service, there would be more instances of isolation and depression, poorer physical health and more cars on the road. Concluding notes This report presents a basic SROI which uses a minimum amount of data to identify outputs and relies on previous reports to estimate financial proxies. Though we believe the study has been carried out to a very high standard, it may not be as accurate as a very sophisticated SROI analysis, based on long term analysis of an organisation. The SROI ratio should also be seen as specific for each organisation and does not lend itself to cross-organisational comparison, particularly when the methods used, and judgements made, are not identical. The concluding result of the research conducted by the University of Bristol is that there is substantial social and economic value in the operation of Life Cycle UK, as indicated by the SROI ratio. Life Cycle UK has been very effective in improving the quality of life for local people. Potential funders can use this report to help them understand the value of the work that Life Cycle UK does and the positive changes created for service users and the wider community. The project provides important facilities and services which may well become more effective through further commissioning. References Ferry, L. and Eckersley, P. (2011), Budgeting and governing for deficit reduction in the UK public sector: act one ‘the Comprehensive Spending Review’. Journal of Finance and Management in the Public Services, 10, 1, pp. 14-23. 8 ‘I’ve got so much fitter because of coming on the Life Cycle rides. When you are with others, you tend to go further so you gradually get fitter…’ (Life Cycle UK service user, May 2013) ‘What I really like is to see how exited people are when they arrive for a ride. It’s the highlight of everyone’s day or week, or even month for some of us…’ (Life Cycle UK service user, May 2013) 9 Appendices Table 1: Stakeholder scope Stakeholder What changed for them? Group Size Number Involved Improved sense of well-being, improved health, more stimulated and inspired, more selfconfidence, better relationships, less isolation, less anxiety and depression, independence, safety, new skills Job satisfaction, development of skills 2,186 3 14 1 Satisfaction in achievements leading to greater sense of well-being 50 0 Increased peace of mind, knowing loved one is increasing health and fitness 5,000 0 Using management information data, informal discussions Impacted by presence of local services Represent wider society Social cohesion; safer roads; improved environment X X Less people requiring help, free up resources to address other concerns X X Partnerships Organisations Cross referrals, receive services X X Health Organisations Some beneficiaries may seek less help from health organisations, freeing up resources Awareness of community needs; alleviates pressure on services; assists them in meeting organisational goals. Better levels of services due to support from Life Cycle UK Less people requesting help – freeing up resources X X Using management information data, informal discussions Outsource, common trends in previous studies Using management information data quants and quail. Informal discussions Secondary research Life Cycle UK service users Life Cycle UK staff and management Life Cycle UK volunteers Friends and family Local community Govt. Reason for Inclusion Regular users of the Life Cycle services Conduct work with beneficiaries, organise and help deliver the service Conduct work with beneficiaries, help deliver the service Impacted by the change to the primary stakeholder Method of involvement How? Who? Using management Current service information data, users interviews and discussions Using management information data, interviews and discussions Interviews and informal discussions Current staff and management All the volunteers that work at Life Cycle UK Family and friends of current service users and volunteers Residents of Bristol Bristol City Council, National Government e.g. Avon and Somerset Police; HMP Bristol, AWP NHS, etc 0 Table 2: Theory of Change Stakeholder Life Cycle UK service users Inputs Participation is voluntary, therefore assume exogenous value Activity Adult cycle training; youth cycle training and maintenance workshops; older people cycle training and rides; bike surgeries; supported bike rides for people experiencing mental and emotional distress or other disabled people; cycling advice and information. Plan, implement and monitor Life Cycle UK services Outputs High numbers attending events; identifying local issues; Outcomes Increased social interaction, sense of belonging, leading to less loneliness, anxiety and depression. Improved relationships and community. More confidence and independence. Sense of achievement. Independence. Safety. Development of skills. Life Cycle UK staff and management Life Cycle UK volunteers Friends, family Time (work and travel) Achieve goals, deliver work plans Salary, satisfaction in achievements, development of skills Time (work and travel) Plan, implement and monitor Life Cycle UK services Time (immeasurable sunk £0) Friend or family member has less worry as a result of Life Cycle UK High level of involvement; advocacy, organisation, support given. Achieve goals Friend or family member improves life and feels better about self and others. Satisfaction in achievements leading to greater sense of well-being, development of skills Improved relationships. Greater wellbeing Local community Participation is voluntary, therefore assume exogenous value Responding to requests for services Community events, activities, services and facilities More opportunities for social contact – bonding and bridging; safer cycling; environmental improvement Stronger and more connected community; more people cycling safely; less pollution Life Cycle UK services Increase in number of people with a greater sense of well-being. Freeing up resources associated with social problems. Partnerships Orgs. Support. New members Support from Life Cycle UK Improvement in the service offered as a result of partnering with Life Cycle UK Better levels of service provided as a result of partnering with other organisations Health Orgs. Inputs regardless, sunk Life Cycle UK – emotional and practical support Less anxiety and depression and less associated physical health issues People not reporting to GP's with anxiety and depression or associated physical problems Govt. 1 Table 3: Calculating Proxies Stakeholder Outcomes Indicator Proxy Source Life Cycle UK service users Members make new friends, form better and stronger relationships, and are less lonely Mental stimulation, a more positive outlook, and reduced levels of anxiety and depression Self-reported statements of feeling supported, connected to others etc The average spending on recreational and cultural services Social Impact Scotland Self-reported statements of having developed a more positive outlook and feeling less stressed Weekly stress counselling sessions Social Impact Scotland £2,080.00 More confident and active in community, leading to a better quality of life Through achievements members gain a greater sense of self-worth and fulfilment Self-reported statements of more confidence and involvement Quality of Life Index indicator for community life Social Impact Scotland £1,037.34 Self-reported statements of pride in achievements and realising that they can make a difference and overcome problems Self reported statements of increased skills, safety and independence A meaningful job working 5 hours per week Social Impact Scotland £2,563.60 Cost of not for profit basic bicycle training and maintenance course in UK Cost of management training course (Cert HE Charity and Social Enterprise Management) Cycle Training UK £100.00 Angela Ruskin University £8,300.00 £1,195.00 Independence. Safety. Development of skills. Life Cycle UK staff and management Life Cycle UK Volunteers Friends and family Estimated Total Value £769.60 New skills Self reported statements of employment related skills acquired or developed Greater job satisfaction Self reported statements of job satisfaction Improved well-being Self-reported enhanced wellbeing and confidence as a result of this project Value of increased confidence and improved mental health SROI Network The new interests and motivation leads to improved relationships Individuals reporting better relationships as a result of this project Cost of relationship counselling (6 sessions) Social Impact Scotland £255.00 Greater wellbeing of service users means that family members worry less about their loved one Individuals reporting greater wellbeing as a result of this project Counselling for stress related to concerns Social Impact Scotland £480.00 2 Local community Govt. Partnerships Orgs. Health Orgs. Stronger and more connected community Stronger and more connected community Cost of providing two state funded community development workers (average JNC rates) Less harm from pollution, congestion and accidents Evident that less use of cars will reduce pollution, congestion and road traffic accidents Cost of pollution, congestion and accidents in UK proportioned to Bristol population Freeing up resources associated with social problems Better levels of service provided as a result of partnering with other organisations Service users have less need to report to GP's Health, pollution, safety etc Self reported statements of more successful operating as a result of engagement with Life Cycle UK Self reported statements that beneficiaries have less need to attend GP surgery. JNC Youth and Community Worker pay scales Automotive Council UK £56,922.00 £100,000,000.00 Covered in other sections i.e. health orgs, community Value of improved learning and operations for an organisation Stonebridge.UK £309.09 Average annual cost per person of addressing health problems Personal Social Services Research Unit £593.50 3 Table 4: Outcomes Outcomes Service users Better relationships and less isolated Feeling more positive and less anxiety and depression More confidence and involvement Sense of achievement Skills, safety and independence as a result of cycling Staff and management New skills and job satisfaction Volunteers Improved well-being Friends and family Improved relationships Less worry about their friend/family member Local community Stronger and more connected community Less environmental harm – pollution, congestion, accidents Government Freeing up resources associated with social problems Quantity Prop. Value Drop Off 328 328 874 874 1,530 15% 15% 40% 40% 70% £769.60 £2,080.00 £1,037.34 £2,563.60 £100.00 10 70% £8,300.00 33% 40 80% £1,195.00 33% 1,500 2,500 30% 50% £255.00 £480.00 33% 33% 1 100% 100% £56,922.00 £100,000,000.00 33% 33% 33% 33% 33% 33% 33% COVERED IN OTHER SECTIONS Partnership organisations Better levels of service provided as a result of partnering with other organisations 1 100% £309.09 33% Health organisations Individuals not reporting to GP's because of improved conditions 1 100% £593.50 33% 4 Table 5: Attribution ATTRIBUTION - How much of the outcome is due to the organisation? Value Service users Better relationships and less isolated Feeling more positive and less anxiety and depression More confidence and independence Sense of achievement Skills, safety and independence as a result of cycling Staff and management New skills and job satisfaction 20% 20% 20% 20% 80% 80% Volunteers Improved well-being 30% Friends and family Improved relationships Less worry about their friend/family member 50% 50% Local community Stronger and more connected community Less environmental harm – pollution, congestion, accidents Government Freeing up resources associated with social problems 0.1% 0.1% NA Partnership organisations Better levels of service provided as a result of partnering with other organisations 30% Health organisations Individuals not reporting to GP's because of improved conditions 30% 5 Table 6: Deadweight DEADWEIGHT - What would have happened if the intervention never took place? Value Service users Better relationships and less isolated Feeling more positive and less anxiety and depression More confidence and independence Sense of achievement Skills, safety and independence as a result of cycling Staff and management New skills and job satisfaction 5% 5% 5% 5% 2% 20% Volunteers Improved well-being 20% Friends and family Improved relationships Less worry about their friend/family member 5% 5% Local community Stronger and more connected community Less environmental harm – pollution, congestion, accidents Government Freeing up resources associated with social problems 0% 5% NA Partnership organisations Better levels of service provided as a result of partnering with other organisations 0% Health organisations Individuals not reporting to GP's because of improved conditions 10% 6 Table 7: Impact Map Stakeholder Service users Staff and management Volunteers Family and friends Local community Government Partnership organisations Health organisations Outcome Better relationships and less isolated Feeling more positive and less anxiety and depression More confidence and independence Sense of achievement Skills, safety and independence as a result of cycling New skills and job satisfaction Quantity Proxy Deadweight 0.05 0.05 0.05 0.05 0.02 0.2 Attribution 0.2 0.2 0.2 0.2 0.8 0.8 Displacement Impact 0 £47,961.47 0 £129,625.60 0 £172,260.68 0 £425,711.42 0 £119,952.00 0 £53,120.00 328 328 874 874 1,530 10 £769.60 £2,080.00 £1,037.34 £2,563.60 £100.00 £8,300.00 Improved well-being Improved relationships 40 1,500 £1,195.00 0.2 £255.00 0.05 0.3 0.5 0 0 £11,472.00 £181,687.50 Less worry about their friend/family member Stronger and more connected community; social cohesion Less environmental harm – pollution, congestion, accidents Freeing up resources associated with social problems Better levels of service provided as a result of partnering with other organisations Individuals not reporting to GP's because of improved conditions 2,500 1 0.05 £56,922.00 0 0.5 0.01 0 0 £570,000.00 £569.22 1 £100,000,000.00 0.05 0.01 0 £950,000.00 £480.00 1 £309.09 0 0.3 COVERED IN OTHER SECTIONS 0 £92.73 1 £593.50 0.1 0.3 0 Total output Total input NPV £160.24 £2,662,612.86 £330,950.00 5.25E-08 SROI ratio £8.05 0 Notes 1 Annual cost of congestion for UK are £12bn; road accidents cost £9.3bn, and poor air quality costs between £4.5 and £10.6bn. Automotive Council UK (2011) ‘Intelligent Mobility: A National Need?’ http://www.smmt.co.uk/2011/12/automotive-council-report-calls-for-new-approach-to-tackle-road-congestion/ 1