Social Return on
Investment (SROI)
Community Meals Service
Joelle Bradly
Research and Insight Team
Why is SROI important?
• The public sector has less money to spend
• More emphasis on people and communities
• More emphasis on prevention - reducing
demand for high cost services
• Need to get maximum value from what we
spend
SROI is based on seven
principles:
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Involve stakeholders
Understand what changes
Value the things that matter
Only include what is material
Do not over-claim
Be transparent
Verify the result
SROI is made up of 6
stages:
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Establishing scope and identifying key
stakeholders
Mapping outcomes
Evidencing outcomes and giving them a
value
Establishing impact
Calculating the SROI
Reporting, using and embedding
SROI on
Community Meals Service
• 365 days a year
• Hot Meal
• Offer breakfast and tea
Involving Stakeholders
• Service users - Meals at home (7)
- Lunch club (10)
• Volunteers (8)
• Service user’s family (2)
• Meal delivery driver (1)
= 28 interviews
What difference does the
service make?
• I get to choose what I want and it always varies. They are very friendly,
they ask if I’m alright. The men take the tops off the puddings. I know
they would help if something was wrong (Meals at home, age 90)
• The girls are very good, it breaks the day up. I’d go potty if I didn’t see
anyone. I fractured my pelvis 12 months ago so I can’t go out. The girls
at the weekend are very nice, they talk to me about their babies. They
are very chatty (Meals at home, age 86)
• It’s nicer than going to a restaurant. It’s something different. You see all
these different groups, and the pictures on the wall that the children
have done-It’s always changing. It’s nice to feel part of it (Lunch club
attendee, age 71)
• Friendship, being with others and mixing with people. We’ve all got
families but they have busy lives, they have their own lives. They know
where we are and when (Lunch club attendee, age 79)
• It’s nice to feel like you’re making a difference and helping to provide
a service that is enjoyed by others (Volunteer)
• They have rang me when mum’s fallen. Any problems they ring me or
my brother - they have all our numbers. They have rang me a couple
of times when she’s been ill and I’ve gone round. I’ve got no worries
(Daughter)
• I’ve gone to Fosse park and done some shopping today - I wouldn’t
be able to do that if it wasn’t for the service - it would be a big worry
(Daughter)
• Without it I don’t know what I’d do. I’m full of arthritis and my brother
works. It’s not 2 minutes down the round, it’s a 20 minute journey in
the car . It’s not like it’s just round the corner. It’s hard when the
weather gets bad. I need to have peace of mind that she’s safe.
Without the service our life would be quite miserable (Daughter)
Theory of Change
Mapping Outcomes
Receive support to eat nutritional meal
Meals on wheel Users
Able to live independently
Social contact
Feel more in control of choices
Family
Volunteers
More freedom
Peace of Mind
Satisfaction in helping others
Feel part of community
Lunch club users
Meeting with friends
Support to live independently
Drivers
Satisfaction in helping others
LCC
Reduction in intensive support costs
NHS
Reduced demand for treatment for malnutrition
Evidencing outcomes and
giving them a value
Numbers who receive support to eat meal
Meals on
wheel
Users
Family
Volunteers
Numbers who receive support in the home non-meal related
Numbers who see a regular friendly face
Numbers who state specific foods requirements / who are
supported to make choice
Family members who have more freedom
Family members who have increased peace of mind
Volunteers who report that they feel they are making a difference
Service users who feel they are part of their community
Lunch club
users
Service users who have increase their social circle
Reduction in service users relying on others
Drivers
No of drivers reporting increased job satisfaction
LCC
Reduction in number of older people needing to go into
residential care / needing social care at home
NHS
Reduction in malnutrition cases
Impact
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Deadweight
Displacement
Attribution
Drop off
For each £1 invested in community meals
services approximately ? is returned in
social value