Item 9.B-October 12, 2012
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/vpaf/hr/compensation/placement.html for complete instructions.
Incumbent(s) Name (if applicable): Su Hoon Tan
Position #(s): 17446
Current Title: Coordinator, JCSU Program and Marketing
Current Range: 2
(JCC:77710;3C;CM8550;CC043;E)
Department: Joe Crowley Student Union / Student
College/Division: Student Services
Life Services
Account #(s): 1703-105-1201
Action Proposed: (check all that apply)
( ) New position: Proposed Range:
Proposed Title:
(X) Title Change, Proposed Title: Manager, Student Program Development (JCSU)
( ) Proposed Reassignment from Range
to Range
( ) Revised PDQ only (no change in range or title)
JCC (Current
( ) Line of Progression (show titles below)
or new HR
Range:
assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
__________________
Immediate Supervisor’s Signature Chuck Price, Dir, Joe Crowley Student Union
Date
____________________________________________________________
Director/Chair/Dean
Jerry Marczynski
Associate Vice president, Student Life Services
__________________
Date
Approved for Salary Placement Committee review.
____________________________________________________________
Pres / Vice Pres / Vice Prov Signature Shannon Ellis
Vice President, Student Services
__________________
Date
Action Approved by the President (Completed by Faculty HR):
Position #: 17446
EEO Code: 3C
CUPA Code: CM8550
Exempt: Yes or No Census Code: 005
Job Class Code: 67301
Range: 2
Effective Date: 10/1/2012
Approved Title:
Manager, Student Program Development
____________________________________________________________
__________________
Employee Signature
Date
(Employee signs and sends to HR for personnel file after PDQ has been “final” stamped for approval)
Rev: 12/1/2008
Position Description – Manager, Student Program Development (JCSU)
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1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Manager, Student Program Development (Joe Crowley Student Union), is a key member of the
program management team for the Joe Crowley Student Union (JCSU) at the University of Nevada,
Reno (UNR). The Manager is responsible for successful development, coordination, implementation,
and assessment of programs. Incumbent is charged with initiating and overseeing innovative
communication methods for services and programs including print and electronic media and website
design. This position oversees, in coordination with the Associate Director of JCSU, all student union
programming and marketing efforts, and budgets. The individual develops public relations initiatives
in coordination with University Marketing and Communications. The position reports to the Associate
Director of Programs.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
45% - Student Program Development
 Prioritize, develop, and execute strategic plan for programming
 Develop and implement successful late night/weekend programming
 Build relationships to explore and realize program collaborations with other University
departments and student organizations including initial contact, attending meetings, presenting
ideas, and program follow-up with student leaders, academic faculty, and administrative
faculty
 Execute student union programs, including marketing and event production
 Prepare and monitor expenditure budgets for program activities.
 Administer assessment efforts to enhance services and effectively allocate resources
 Track in detail various program components including but not limited to facilities, equipment,
and personnel
 Prepare program reports and presentations for Faculty Senate, Staff Employees Council, and
the Division of Student Services as requested
 Oversee programming graduate assistant/interns and student employees in coordination with
Associate Director of Operations and Associate Director of Programs
 Plan programs and events in coordination with with the Associate Director of Programs,
Student Union Coordinator, and Operations Manager to effectively schedule,
 Ensure smooth event management, program, and departmental operation in absence of
Student Union Coordinator, Operations Manager, and/or Technology Services Coordinator
 Represent the Associate Director of Programs in his/her absence
35% - Program Advocacy and Promotion
 Initiate and oversee coordination of innovative communication methods of student union
program offerings
 Research best practices and state of the art methods to develop and implement strategic plan
for marketing, program communication, and services
 Design and/or delivery of presentations and materials describing and supporting the
programming activities of the student union and university
 Coordinate with Technologies Services Coordinator, Marketing and Communications
department, and Associated Students of the University of Nevada (ASUN), and others to
create and execute collaborative marketing efforts for the student union, student services, and
University as a whole
Position Description – Manager, Student Program Development (JCSU)
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Oversee marketing staff of graphic designers, graduate assistant/interns and student
employees in coordination with Associate Director of Operations and Associate Director of
Programs
Ensure program components continuous operation and success in absence of staff
Work with Associate Director of Operations in hiring, training, scheduling, supervision, and
evaluation of student employee program
Serve as an active member of Student Services Division, University of Nevada, Reno (UNR),
and community committees that supports and advances University goals
20% - Event Coordination
 Interpret the needs and requests of performers and collaborating event planners to provide the
proper facility, equipment and services
 Monitor contractual obligations and technical riders of performers
 Investigate and recommend facility improvements and equipment purchases for events and
programs within the student union
 Troubleshoot to develop innovative and immediate solutions to event challenges
 Manage events from move-in through move-out , working with performers and University staff
to ensure compliance with University policy and contractual obligations
 Oversee all aspects of event coordination from initial contact, execution, and follow-up
 Communicate with UNR Police, JCSU Custodial Staff, JCSU Operations Manager, ASUN
Security, Facilities Services, Teaching and Learning Technologies, Food Services, and other
event entities regarding event schedules and client needs; provide timely and accurate
information to the relevant parties in regard to JCSU facility scheduling and events
 Ensure effective program, scheduling, and event management in cooperation with and in
absence of Student Union Coordinator
 Continually assess and improve services to meet client needs
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
The Manager’s actions of the successful shift of campus culture put forth in the University goals
significantly impact the development of a highly active co-curricular programming effort. The new
facility and the programs within are key to the movement of the center of campus life and the
transformation to a 24/7 campus. The Manager has moderate supervision with goals and priorities
outlined for completion. It is the responsibility of the individual to implement activities, allocate
resources, oversee staff, and garner support to accomplish departmental and university goals.
Impact:
In many cases, errors in judgment will immediately have a detrimental impact on the operation and
reputation of the JCSU and the University as a whole as event logistics and program failures will be
visible and apparent. In other cases, inadequate performance may reveal itself over time with the
limited growth and inefficient utilization of resources. Effects of his/her job performance will be felt
directly by other departments and community members. This position provides the public face of the
student union, impacting the perceptions of patrons, donors, and campus/state leaders. Negative
press could result in the loss of financial and other support from influential individuals.
Position Description – Manager, Student Program Development (JCSU)
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4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 Program development
 Marketing
 Event planning
 Budget development and monitoring
 Higher Education Administration practices and concepts
 Assessment and evaluation methods/applications
 Graphic design/website design
 Computer software (including but not limited to Microsoft Office Suite, database management
systems such as EMS)
 Developed working knowledge of event coordination systems including but not limited to
scheduling (including on-line), master calendaring, and room diagramming software
 Customer service philosophies
Skills:
 Critical thinking
 Excellent oral and written communication, to include reading comprehension
 Supervisory skills, including an ability to teach and mentor and to achieve both results and
client satisfaction
 Conflict resolution
 Crisis management
 Time management
 Interpersonal and human relations
 Excellent organizational skills to establish the smooth implementation of events
 Dedication to quality customer service
 Proficiency in use of a personal computer and current software applications including but not
limited to Microsoft Office Suite (Word, Access, Excel, PowerPoint, and email)
Ability to:
 Manage several different work assignments and/or projects simultaneously while being detail
oriented
 Work and communicate with a diverse customer base
 Interpret and carry out procedures and policies as it relates to the operations of the building
and the activities of individuals or groups utilizing the facility
 Adopt or modify methods to meet changing conditions
 Immediately evaluate complex situations and develop innovative solutions
 Delegate tasks effectively
 Learn new technologies and apply them to improving programs, facilities, and services
 Communicate with courtesy and clarity when giving difficult information where cooperation is
expected and dependent upon mutual understanding
 Work and interact with a diverse population and customer base including students, staff,
faculty and the general public with sensitivity to cultural and gender differences
 Deal tactfully and professionally within stressful situations and be able to calm customers and
co-workers so that rational decisions can be made
 Work weekends and evening hours as needed
Position Description – Manager, Student Program Development (JCSU)
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5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
Student employees, custodial
crews, and security personnel
Program coordinators/advisors
and mid-level management
Associate/Assistant Directors of
UNR departments
Student leaders and student
government officers, Faculty
Senate, academic leadership,
Staff Employees Council
representatives
JCSU staff
External
Event planners, speakers, and
presenters on-site during events
and programs (representatives
from Office of President, Board
of Regents, elected officials and
other program coordinators)
Commercial retailers/tenants
Media
Community leaders,
neighborhood groups, and Reno
representatives
Reason for Contact
To conduct on-site coordination of press and media for multiple
events
To collaborate and develop collaborative and innovative programs
and initiatives; to negotiate, implement, and evaluate policies,
procedures, and operational systems for resource allocation and
usage
To resolve problems and negotiate positive solutions as well as to
develop collaborative programs and services
To coordinate marketing, assessment, and programming efforts
To discuss and collaborate on strategic planning, negotiation or
resources, resolving problems, and technology coordination
Reason for Contact
To coordinate and plan event and program details
To administer a comprehensive marketing plan which will enhance
customer recognition and revenue; To resolve problems and
negotiate positive solutions as well as to develop collaborative
programs and services
To provide information on programs and events
To coordinate marketing, assessment, and programming efforts
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree in higher education administration from a regionally accredited
institution
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and three years, or a Master’s Degree and two years, of experience
in student life, higher education administration, student events/convention operations
management and/or program development/management
Position Description – Manager, Student Program Development (JCSU)
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None
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