ProStart Level 1 Guided Reading
Chapter 7.1 The Communication Process
Name
Due date
1 point per question unless noted otherwise Points possible
You are expected to COMPLETE ALL GUIDED READING ASSIGNMENTS ON TIME. You may turn the assignment in early. Not completing the required chapter work will result in a lower class grade and may result in you being removed from the class at semester. NO EXTRA CREDIT WILL BE GIVEN FOR INCOMPLETE ASSIGNMENTS.
You need to READ the information in the chapter – Do not just look up the information.
This information will be on the National Restaurant Association Level 1 exam which will also be your semester final.
Answer all questions fully I will not grade the assignment if you don’t follow these directions!
You can email me the completed assignment at dsosa@tfd215.org
Completed assignments will be graded as follows:
Early
3 extra credit points
On time
38 points maximum
Late 1 day Late 2 days Late 3 days Late 4 days Late 5 days
31 points maximum
27 points maximum
23 points maximum
19 points maximum
1 point maximum
Objectives: After reading Section 7.1, you should be able to answer the following questions:
 Describe the communication process.
 Identify obstacles to effective communication and explain how to prevent them.
Fill in the blanks as you read the section in the textbook or listen to lecture or demonstration.
1.
Why is communication an important part of everyday life?
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2.
How do people communicate with each other?
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3.
What is communication?
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4.
What are verbal and nonverbal forms of communication?
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5.
Why is it important to understand the process of communication?
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6.
What are the five parts of the communication process?
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7.
Who begins the communication process and why? 2 pts.
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8.
What are four things the sender should think about before sending a message? 2 pts.
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9.
What four things should the receiver do? 2 pts.
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10.
What are the two types of messages that can be sent?
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11.
What the four ways to deliver a message? 2 pts.
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(Continued on the next page)

1.
What are barriers to communication and give examples? 2 pts.
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2.
What three ways to prevent barriers in communication?
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3.
List the obstacles to good communication:
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4.
Explain semantics.
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5.
How can cultural bias detract from a positive work environment? 2 pts.
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(Continued on the back – turn the page over)

6.
Why is it important to plan your message? 2 pts.
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7.
What are the six steps to planning your message? 6 pts.
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8.
How can failed messages create problems in the workplace? 2 pts.
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9.
Mary Fox says that it’s critical to be sensitive to who your audience is. Assume you have a problem with a friend and a situation with a teacher. Would you approach these people in the same way? If not, what would differ? 3 pts.
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(Continued on the next page)

10.
One of Linda’s hostesses, Sung, appears to be a little formal and reserved with guests. Linda explains that patrons have to feel welcome as soon as they enter Uptown Grille. Sung grew up in Japan, but she has lived in this country for more than 20 years. What do you think the problem might be? How should Linda handle this situation? 3 pts.
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