RIDGEWAY VIEW FAMILY PRACTICE
PATIENT PARTICIPATION GROUP
PRACTICE OPPORTUNITIES
We recently asked our patients some questions about the service we provide and their
views on this. We surveyed patients that visited both of our surgeries during the week of
17th February – 7th March 2014 and asked them their thoughts about our GP service, our
nurse service and our telephone access.
On the whole the results were positive and showed improvement from last year. We
received some very good feedback and have also taken on board any less positive feedback
and comments, and with our Patient Participation Group (PPG) have agreed the following
actions.
PATIENTS SAID…
They didn’t know they could book an
appointment with a doctor on Saturday
mornings (The practice offers GP
appointments at Wroughton on the
second Saturday of each month)
THE PRACTICE WILL…
Make sure it is in the next newsletter and that
posters are displayed at both surgeries. It is
already on our website and we will make this
more obvious. We will regularly email and text
patients to advertise the clinics and put on the
patient display board in Wroughton reception.
They didn’t know they could book early
Make sure the times are displayed more
appointments from 7am for blood tests
prominently in the surgeries, it is already on
and nurse appointments (Nurse and blood our website. We will regularly email and text
appointments are available at Wroughton patients to advertise the clinics and put on the
on Tuesdays and Thursdays)
patient display board in Wroughton reception.
They were unaware that appointments
Display posters at both surgeries with details of
could be booked and cancelled on line.
how to register to do this. Publicise via text.This
has been done and patients now have the
facility to register as an online user to cancel
appointments. This facility has been advertised
in the Surgery and by text and email.
They would like to be able to book
We have recently extended pre-bookable
appointments with a Doctor more in
appointments from 4 weeks to 6 weeks.
advance.
There sometimes seems to be a shortage We will convert unused Chronic Disease
of routine Nurse appointments
Management slots to regular Nursing slots
weekly. These are converted daily and also
further staff have been trained on phlebotomy
to increase routine appointment availability.
Patients were not aware if GPs were
Reception will use a board to advise patients of
running late
increased waiting times.
If you are interested in seeing more detail from the survey, or if you would like to join our
PPG to help with future projects, please contact Mandy, either at the practice on 01793
812221 or via email: mandy.atherton-ham@nhs.net