Memorandum of Understanding
1. DETAILS AND ACCEPTANCE
Agreement - Number
……………………
RISL
Date of Execution: …………………, 2014
RajCOMP Info Services Limited, Govt. of Rajasthan, Jaipur
Address for notices ………….. , Yojana Bhawan, Tilak Marg, C Scheme, Jaipur
302005
Attention ……………………………………….
Tel: (
)
Fax (
)
Copy to …………………….
agrees to the conditions of this Agreement
Fax: ………………………..
Acceptance RISL
Signature ……………………………………………………………………
Name (print) ……………………………………….
Title CMD, RISL
<Department Short Name>
Date ................ 14
<Department Name>
Address for notices
Attention
Tel
Acceptance (Please sign all
pages)
<Department Name>agrees to the conditions of this MOU (For
RTI services)
Signature
……………………………………….
Name (print)
<name and designation of authorized signatory>
Date …........... 14
Title
This Memorandum of Understanding is made at ____________ on the _________________
(hereinafter “the Effective Date”) by and between RajCOMP Info Services Limited, Jaipur and
<Department Name>having its Head Office at <Department Address>.
2. DEFINITIONS
ITEM
Definition
B2C Service
Service offered/sold by private business to the public
CMD
Chairman & Managing Director, RISL
DeGS
Society formed under instruction of DOIT&C at district level with district
collector as chairman for implementing e Governance projects in the district
inter alia e-mitra Society.
Shall mean the party which will disclose or which discloses any information
to the other party
Discloser
<Department
Short Name>
Kiosk Holder
<Department Name>
LSP
Local Service Provider appointed by DeGS under the e-Mitra Project
MOU
Memorandum Of Understanding
Internet Kiosk Holder appointed by LSP/SCA and certified by DeGS under
the CSC PROGRAM/e-Mitra project
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Recipient
Shall mean the party to whom any information shared by the Discloser.
RISL
RajCOMP Info Services Limited. A company formed by DoIT&C to
promote and undertake IT activities
SCA
Service center Agency by RajCOMP under the CSC Scheme
“Agreement” or This Agreement together with its annexure(s), exhibits as may be amended
“this Agreement” from time to time
Notice
Written communication by one Party to the other Party or Parties, as the
case may be, issued pursuant hereunder that is properly addressed to the
Notice Address of the other Party and hand delivered, delivered by courier
or pre-paid registered postage.
RTI Services
Services provided by Emitra for RTI portal.
Applicant
Citizen who uses Emitra services for RTI portal for submission of RTI
Application.
3. PREAMBLE
3.1 Department of IT & Communication (DoIT&C), through RajComp Info Services Ltd.
(RISL), in collaboration with District e-Mitra Societies (DeGS), is running CSC/eMitra
project, an integrated IT enabled platform for delivery of various services and information
to rural and urban masses under single roof by setting up of kiosks at various locations in
33 districts across Rajasthan with the objective of ushering in e-Governance in the State
on PPP (Public Private Partnership) basis. The CSC Program and e-Mitra Project is being
implemented on a 3-tier model. The first level is that of DOIT&C/RISL. At the second
level, there are SCAs/LSPs selected through open tendering process by DeGS/RISL & at
the third level is the kiosk holders selected by SCA/LSP with whom they have sign
agreement/MOU.
3.2 At the state level, RajCOMP Info Services Limited (RISL) is the State Designated
Agency (SDA) under the CSC project and the executive agency under the e-Mitra project
on behalf of the Government of Rajasthan.
3.3 District e-Governance Societies (DeGS) are Societies formed in each of 33 districts under
the chairmanship of District Collector to facilitate and monitor implementation and
operation of various e-governance initiatives including CSC and e-Mitra in the respective
districts. The DeGS is responsible for the day to day monitoring and management of the
project at the district level.
3.4 <Short text about the concerned department>
3.5 <Department Name>intends to appoint DeGS/ RISL for the purpose of providing the RTI
Services as stated below under this Agreement by using kiosk network of e-Mitra and
CSC Project.
3.6 <Department Name> hereby appoints <Shri/ Smt. ________________, Designation,
email id & mobile no.> as Nodal Officer for the end-to-end implementation of RTI
application software in <Department Name> and would be the single point of contact for
RISl with respect to the implementation of RTI application software in <Department
Name>.
3.7 This MOU will not restrict the rights of any or all the parties to request for changes in the
relationship during the tenure of this MOU.
3.8 All the parties also agree to modify the scope of work, terms & conditions and
arrangement with mutual consent.
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4. PROCESS FLOW
4.1 Process of Generation of valid Token Number. Process for generation of valid token id /
deposition of RTI application fees at kiosk is mentioned below:


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



Login in to Emitra portal (http://www.emitra.gov.in).
Login with the kiosk- id and password. You will get default page of Pay Utility Bills
after login.
Select District (for which you want to avail service), Department (for which you want
to avail service) and Select the service (which you want to avail).
As per above selection you will get a form to be fill. Fill the details and press Get Bill
button.
Page will be displayed with entered values & amount. Press Pay this Bill buttons to
get payment Gate way.
Select Payment Medium and press Continue Payment button.
Continue to necessary process to pay. After successful transaction you will get the
Receipt Number and Token Number.
4.2 Process for submission of on-line application by kiosk through RTI portal is mentioned
below:

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


Select Kiosk User given on RTI Portal (www.rti.rajasthan.gov.in).
If citizen is BPL, then upload BPL proof and BPL card no. and click on “I Verify”
button. If citizen is not BPL, then enter Token Number, and click on “Validate Token
No.” button.
Fill in required information like routing information/ details; personal info and
particulars of information solicited.
Upload the required enclosures.
Print the “Acknowledgement Receipt”.
5. GENERAL CONDITIONS
5.1 ROLES AND RESPONSIBILITIES OF <Department Name>
5.1.1
<Department Name>
5.1.2
<Department Name> / DoIT&C
5.1.3
<Department Name> will arrange training of the representatives of LSP/SCA
and/or Kiosk holders.
5.1.4
<Department Name> shall be responsible for updating the data
received/downloaded from e-Mitra through an interface provided by e-Mitra into
its backend database for making necessary payment entries in RTI system.
<Department Name> shall be responsible for all such transactions that have been
successfully executed on eMitra and are posted at RTI portal.
will coordinate, facilitate and take steps necessary for
implementing this MOU.
will provide the Application Software for the
purpose and also help in up gradation and customization of the same to meet out
the requirements arising from time to time. For the purpose of on-line submission
of form for RTI application, the kiosks would use e-Mitra portal to generate
receipt to applicant.
5.1.5 <Department Name>warrants the originality of the items, information, materials
and data (“RTI Material”) provided hereunder to e-Mitra to enable e-Mitra to
perform the services and that it has the full and unrestricted right to disclose and
provide them to e-Mitra and that their use by e-Mitra will not violate or infringe
any statutory right or obligation, or any personal or privacy rights, copyright,
patent, trade secret, privacy or similar right of any third party.
5.1.6 <Department Name>shall not approach the branch /franchisee for the provision of
service under this Agreement but shall directly approach e-Mitra for any issues
relating to the services under the provisions of this Agreement.
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5.1.7 The rates for any new or additional service will be discussed and mutually agreed
between both the parties. Such agreement will be by exchange of letters and will
form a part of this agreement.
5.1.8 <Department Name>shall ensure awareness of facility of RTI Services on RTI
portal through the CSC and e-Mitra kiosk network to its customers.
5.1.9 Technical support: - Technical support would be provided by the DoIT&C for
smooth running of the system.
5.1.10 <Department Name> shall be solely responsible for the timely feeding and
processing of the RTI applications, through RTI application software, received by
them in compliance to the RTI Act including subsequent amendments issued from
time to time.
5.1.11 <Department Name>’s nodal officer shall be responsible for the requisite
department specific master data entry into the RTI portal and any discrepancy in
data entered shall be solely attributable to the <department name>. RISL shall
provide the necessary training in this regard to the nodal officer.
5.2 ROLES AND RESPONSIBILITIES OF RISL
5.2.1
The LSP/SCA and/or Kiosk holders’ shall accept deposit by way of cash from
applicant applying from RTI Services at designated e-Mitra branches/outlets
/Kiosk towards RTI application fees.
5.2.2
LSP/SCA and/or kiosk owner, on behalf of RISL, shall hand over an system
generated printed acknowledgement receipt to the applicant (person paying fees)
having Token No., Applicant Name, Department Name, date, fees amount, mode
of payment and date of receipt of payment.
5.2.3
LSP/SCA and/or kiosk owner, on behalf of RISL, shall refuse the RTI Service to
an applicant who has not presented the Application No. for further payment of
fees (i.e. for services: RTI Document Print range above Rs 500, RTI Document
Print range of max. upto Rs 100, RTI Document Print range of Rs 101-500) and
shall not be liable for any consequences of such refusal. RISL, LSP/SCA and/or
kiosk owner shall treat the applicant data as confidential and shall not misuse or
disclose the same to third parties.
5.2.4 RISL will provide <Department Name> a detailed MIS, with fields as mutually
agreed upon, containing details of collections as a downloadable report or via email for the purpose of reconciliation on the day of the transaction at pre-agreed
time intervals.
5.2.5
At the end of month, RISL and nominated Nodal Officer of <Department Short
Name> shall reconcile the accounts and submit a joint verified statement based on
transactions being made at all district by concerned e-Mitra/CSC kiosks.
5.2.6
Fund Transfer:
The applicant shall be charged Application Fees as per clause 6.1.1 along with
services charges mentioned at clause: 6.1.2 and 6.1.3 as applicable.
RISL (RajOnline) shall retain their specified share of the transaction/service
charges for Online Application Filling & Fee deposition as per clause 6.1.2 and
6.1.3 whose charges are to be borne by citizens in addition to the Application Fees
as per clause 6.1.1 and transfer the actual fee amount, centralised in <district
name>, into the below eGras account of <Department Code for Budget Distribution
(IFMS)>-<Department Name> within T+4 bank working days (Where T is the
transaction date)
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
Revenue Head – Major : <Major Revenue Head>, Sub-Head :
<Revenue sub-head>
The payment deposited shall be accompanied by the details in soft copy (On the
mail ID provided by<Department Name> for RTI Services. Reports may also be
taken by authorized officers of <Department Name> from a control panel on the
web portal, protected under username and password, reserved for this purpose.
In cases where the collected amount is not deposited by RISL within the
prescribed time frame in the account of <Department Name> then a penalty of
12% interest per annum may be applicable on RISL (RajOnline) for the delayed
amount as well as on the number of days delayed.
6. SERVICE CHARGES
6.1.1 RTI Application Fee;
(i) For BPL category: No amount will be charged from the citizen
(ii) For Non BPL category: Rs. 10/-.
6.1.2 Service Charges (Inclusive of service tax):
Table 1: Service charges for various services of RTI application submission covered under RTI
Act to be delivered through CSC and e-Mitra kiosk network:
S. No.
Service Name
Service Charges
1
Generation of Token Number (For
services available to citizen free of cost
i.e. BPL category)
Rs.5 per token
2
Generation of Token Number +
Deposition of RTI application fees at kiosk
(Non BPL)
Rs.5 per application.
3
Submission of On-line Application by Kiosk
Rs.20 to avail service involving scan &
without life/liberty proof (Assuming S. No.
upload of only two pages.
1 or S. No. 2 has been taken care)
4
Submission of On-line Application by Kiosk
Rs.20/- + Rs 5/- for subsequent per Awith life/liberty proof (Assuming S. No. 1
4 size page scan and upload
or S. No. 2 has been taken care)
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Deposition of fees through kiosk for
dissemination of information against RTI
Application under Act
Rs.5/- for information dissemination
fees in range of max. upto Rs 100
under RTI 2005 Act
Rs.10/- for information dissemination
fees in range of Rs 101-500 under RTI
2005 Act
Rs.15/- for information dissemination
fees above Rs 500 under RTI 2005 Act
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Black & white print of one A-4 sheet
Rs 5/-
6.1.3 The distribution of the commission charges for submission of online application
and deposition of fees (generation of token no.) will be as follows:
1. Local Service providers/SCA/CSC VLE/kiosk holder - 80 % of the service charge
2. RISL (RajOnline) - 20 % of the service charge
6.1.4 Necessary Rate Chart must be displayed by LSP/SCA/Kiosks for such purpose.
6.1.6
No additional charges can be taken from applicant beyond prescribed rate.
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6.1.7
No other charges towards stationery or any other incidental expenses shall be
payable by <Department Short Name>.
7. Indemnity
7.1.1
<Department Short Name> will not require LSP/SCA and/or Kiosk holders to
deposit any security. Wherever e-mitra/CSC involves any private party it will be
the responsibility of LSP/SCA and/or Kiosk holders to take adequate security
from the party concerned so as to indemnify both e-Mitra/CSC/RISL and
<Department Short Name> against any kind of default on the part of the party.
7.1.2
<Department Short Name> shall not be responsible for any claim/damage
awarded for the deficiency in service attributable to any act of
omission/fraud/theft/missing etc. committed by the staff of centers set up by
LSP/SCA and/or Kiosk holders either willfully or by negligence or whatsoever.
8 Joint Publicity
8.1.1
The <Department Short Name>, RISL and DeGS would also ensure necessary
publicity on the RTI & <Department Short Name> website/e-Mitra/CSC portal
and the kiosks running in the State.
9. Confidentiality
9.1.1
The LSP/SCA and kiosk holders shall be responsible for maintaining absolute
secrecy, security and integrity of the application as well as applicant, unless
otherwise directed by <Department Name>.
10. Arbitration
10.1.1 Any dispute arising between the parties under or in connection worth this MOU,
shall be referred to the CMD, RISL and his decision will be treated as final and
shall be binding upon the parties here to
11 Terms:
This MOU shall be effective till next orders.
Signed for and on behalf of
of <Department Short Name>
Signed for and on behalf of
CMD, RISL
(Head ______________)
<Department Short Name>
behalf
RISL
IN THE PRESENCE OF WITNESS
…..………………….
IN THE PRESENCE
………………………
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OF
WITNESS