Delivery Form
Furniture Recycling Project
“Creating a Better Community”
Furniture Recycling Project (FRP) Terms
and Conditions of Sale
move at your convenience. Delivery to upper
Pre Delivery
· If either at delivery or once delivery has been made you
change your mind on the items purchased you are not
entitled to a refund, exchange or a credit note.
Please note – FRP cannot accept responsibility or liability
for any damage, howsoever caused, that may occur to
your property as a result of our employees, volunteers or
trainees moving furniture either within or outside your
home. It is an express condition of this agreement that you
agree to take full responsibility for any damage and the
cost of any resulting repair or replacement.
If you change your mind about your purchase prior to
delivery, we will charge an administration fee of 10% of
the value of the item, and allow you to reselect an
alternative item or you may choose to be issued with a
credit note; we will not issue a refund.
When you have made your purchase, the delivery must
take place within 10 working days. If items are not
delivered within the10 working day time frame they will
be returned to our shop to be sold again without any
refund given. Customers with sold items within the 10
working day time frame may in certain circumstances be
able to collect or get their items delivered at a later date;
this is down to the staff’s discretion. This will however
incur a storage fee. This will usually equate to 25% of the
cost of the item(s) stored each week. I have amended
this – opinions?
Where items are agreed to be picked up, must be
collected within 48 hours or they will be removed to the
warehouse and collection can only be arranged by
appointment. If not collected with 10 working days, they
will be returned to our shop to be sold again without any
refund given. Customers with sold items within the 10
working day time frame may in certain circumstances be
able to collect or get their items collect at a later date;
this is down to the staff’s discretion. This will however
incur a storage fee. This will usually equate to 25% of the
cost of the item(s) stored each week. will incur a storage
fee – this will usually equate to 25% of the cost of the
item(s) stored each week. Again question storage as this
goes against the previous statement
Once a delivery date has been set please ensure that
you notify us of any changes to your delivery
before 12 noon the previous day, as the van could be
loaded in the afternoon for the next day’s deliveries.
Delivery
· It is your responsibility to make sure the items purchased
are suitable and will fit into your property. If we are
unable to deliver an item into your home a handling fee of
15% (or the cost of delivery, whichever is the greater) of
the value of your purchase will be charged. You will be
allowed to make an alternative purchase or issued with a
credit note. Either way a redelivery fee will be charged on
replacement items.
· Please ensure someone is available to receive the goods,
otherwise they will be returned to the warehouse. In this
event, one further attempt at a delivery will only be
made on pre-payment of a further delivery charge
at the shop. This will be at the next available delivery
opportunity.
We will deliver your goods to the ground floor of your
property only and provided there is nothing to impede our
reasonable clear access. Failing clear access, the goods
will be left in the first available space for you to
floors within a property will not be made.
After Delivery
· All goods should be checked for damage or should be
reported to FRP within 24 hours of delivery or no liability
will be accepted.
Guarantee
· All electrical appliances have a 6 month guarantee unless
otherwise stated on your receipt. If you experience any
problems with your appliance contact us immediately.
Any attempt to rectify a problem yourselves will
result in your guarantee being invalid.. This does
not affect your statutory rights
Guidance
1. Electrical appliance items have been PAT tested for
safety and basic functioning by a certified and experienced
tester. They should be installed by a competent person in
accordance with the current IEE regulations.
2. While we cannot guarantee the working life of the
appliance, should the appliance fail within the guarantee
period, we will endeavour to repair the item or supply a
replacement of a similar value free of charge as soon as is
practically possible.
3. Cookers will only be guaranteed if installed by a
competent person in accordance with the current IEE
regulations. Proof of installation may be required to
ensure conformation with the terms and conditions.
4. Washing machines should be run through one of the
programmes with a little washing powder but without
clothes to ensure it has been installed correctly.
5. Fridges and freezers should be left to stand for 6 hours
after delivery before switching on, and run for 24 hours
before putting food in. If the appliance has been laid on its
side it should be left for 24 hours after transportation
before being switched on.
We recommend that customers take advantage of our
delivery service, particularly as laying appliances on their
side can cause problems and may invalidate our 6 month
warranty.
6. Please note that we will not remove your old furniture
out of your house, or out of the way, or to re-arrange the
house contents. All requests to do this will be
politely declined!
Furniture Recycling Project. Registered Office Unit , Grosvenor House, Station Road, Gloucester GL1 1SZ. Tel: 01452 302303 Email: admin@frpglos.org.uk
Charity Registered in England and Wales No. 1057619
Company Limited by Guarantee No. 3236897
Delivery Form
Furniture Recycling Project
“Creating a Better Community”
December 2013
Furniture Recycling Project. Registered Office Unit , Grosvenor House, Station Road, Gloucester GL1 1SZ. Tel: 01452 302303 Email: admin@frpglos.org.uk
Charity Registered in England and Wales No. 1057619
Company Limited by Guarantee No. 3236897