SOLUTION
LEADERSHIP
& STRATEGIC MANAGEMENT
Course Content
CONTACT INFORMATION
Website: ManfredJantzen.Com
E-Mail: Manfred.Jantzen@sta.uwi.edu
Cell: 684-3310

The focus of this course is on (1) Solution Leadership, (2) Strategic Management and (3) Strategic
Interventions. In today’s world, the real challenge of leadership and management is coping with and
even using unpredictability, clashing with counter-cultures, contention, conflict and inconsistency.
This real-life instability is reflected in the dynamics of the organization within the context of a
changing society and volatile global markets.
 Consequently, this course explores instability, irregularity, difference and disorder, and their effect on
the organizational behaviour, performance, and development.. Such an environment demands a new
leadership mindset capable of complex and adaptive thinking and learning, managing and
communicating and capable of operating organizations as complex adaptive systems.
This Course covers a wide range of topics to help leaders and executives of private and public enterprises
find solutions to achieve and sustain high performance in the context of the turbulent one-world
information dynamics. It addresses the following critical solution leadership challenges:
1. The information frontier as a complex adaptive system environment requires a global mindset –
complex thinking capable of functioning in a One-World-Information Space.
2. Culture matters in developing and sustaining high performance, it requires transformative change of
existing societal, organizational, leadership performance cultures;
3. Complex leadership decisions focus on development, growth, alignment of private and public
enterprises in the context of a globally competitive space; and
4. Leaders must adopt a multi-disciplinary solution approach and solution discipline.
Course Objectives
The challenging task for strategic leadership and strategic management is to achieve and maintain a high
performance, globally competitive, professional enterprise capable of surviving, growing and
sustaining itself in a turbulent One-World Information Environment in which information flows near the speed
of light and is the dominant wealth-generating resource. Leading and managing strategic interventions to
align organizations is an on-going challenge.
(1) Students will form project teams, (2) apply ‘intervention methodologies, (3) use business &
management knowledge to promote organizational change and transformation to achieve a high
performance enterprise.
Course Objectives will include
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To understand the One-World Information Environment & Information as Resource
To understand Complex Thinking & Complex Adaptive System Environment
To understand the High Performance, Globally Competitive Enterprise
To understand the Entrepreneurial Economy as a driver of Development
To understand solution driven strategic leadership
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To understand strategic management, strategic intervention and Project Intervention Leadership
To understand organizational dynamics , organizational development & transformation
To understand and apply Solution Execution Approach
To understand Leadership Competencies especially Team Work
Course Activities
This course uses lectures, reading materials (hand-outs), outside contributors, and in-class group activities.
It will draw on student work experience and incorporate extensive examples of current real-world
organizational situations.
 Class lectures and discussions will explore the organizations, managers and employees challenges
created by a dynamic, unpredictable, and increasingly complex world. Class discussions.
 Students will work as teams on research project and present them in both written and oral form.
Course Evaluation
60 %
40 %
Final Examination
Generally the Final will include a Project question, Short essay question, 5
Concepts
Course Work
15%
Team Research Project - Presentation and Research paper
25%
“Quality” Participation & Assignments consists of:
10%
Leadership Research Project (5-7 pages plus Ppt)
7%
Team Case Study Presentation
5%
Take-home Review ‘Test’ (20 Concepts)
3%
Participation, On-Time Assignments, & Mandatory Attendance
Course Reading & Sources
Manfred D. Jantzen, Ph.D. Solution Leadership, A Guide to Strategic Change. Unpublished manuscript,
2012 Copy right. This is the text for the course. Will be made available. This text assumes prior basic
knowledge of various business fields and expertise. Depending on the students background, it will need to
be augmented with other readings.
Other Sources Recommended: Strongly recommend as basic background to have access to recent texts on
General Management, Project Management , Organizational Behavior, Organizational Development, HR, Marketing,
International Economy
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General Reference - See list in Text
Complexity Science - See list in Text
Internet sources in for course work and research
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CONTENT OUTLINE
Structured for 12 Sessions of 3 hours each
INTRODUCTION
1 Session
SOLUTION LEADERSHIP
Orientation & Overview


TOPIC I
3 Sessions
Team Projects - Identification
Assignments (See Appendix)
THE INFORMATION FRONTIER
We Live in a One-World Information Space
EMERGING GLOBAL CIVILIZATION (Chapter 1)
A Leader adapts
1. Frontier World Challenges
*
2. Transformative Paradigm Power
3. Science-Technology Paradigm Shift
4. Information Paradigm Dynamics*
5. Adaptation Dynamics*
6. Knowledge Service Centre Approach
Team Project
Assignment
COMPLEX THINKING
(Chapter 2)
Leaders understands the complexity of the Human Enterprise
1. Global Mindset
2. Complex Dynamic System Behavior
3. Complex Adaptive System Environment (CASE) *
4. Complex Thinking *
Team Project
Assignment
SOLUTION EXECUTION APPROACH (Chapter 3)
Project Leadership & Management Concepts, Practices, & Tools
1. Solution Execution Approach
2. Dynamic Strategic Management
3. Project & Intervention Leadership
4. Enterprise Performance Management Approach
5. Management Approaches
6. Organizational Diagnostics
7. Strategic Planning & Implementation
Team Project
Assignment
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TOPIC II
PERFORMANCE CULTURE
3 Sessions
Culture Matters Societal, Organizational &Leadership Behavior
SOCIETAL DEVELOPMENT CHAPTER 4
Bureaucratic State & Distorted Economy
1. Dynamics of Societal Culture
2. Cultural Distortions *
3. Bureaucratic State Culture
4. Distorted Development
The Case of Trinidad and Tobago 1960-2010
Team Project
Assignment 3 & 4
ORGANIZATIONAL PERFORMANCE CHAPTER 5
Performance Structures & Shadow Organizations
1. Organizational Culture *
2. Shadow Organization *
3. Personal Relationship Networks - Power Groups (PRN-PG) *
4. Organizational Behavior Structures *
Performance Behavior and T-Types
Team Project
Assignment
LEADERSHIP COMPETENCE
CHAPTER 6
Programmed Behavior & Leadership Development
1. Leadership Behavioral Types*
2. Programmed Mindsets*
Unconscious Management and Business Behavior
3. Leadership Development*
4. Managing Emotional Intelligence
Team Project
Assignment
TOPIC III
COMPETITIVE SPACE
4 Sessions
Ride Waves of Change: Development, Growth & Alignment
TRANSFORMATIVE DEVELOPMENT
Waves of Change & Organizational Restructuring
1.
2.
3.
4.
CHAPTER 7
Managing Organizational Transformations *
Strategic & Transformative Decisions*
The Adaptive Human Enterprise Re-conceptualizing the Human Enterprise
Institutionalizing a Professional Business Culture*
Team Project
Assignment
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ADAPTIVE GROWTH
Managing High Performance CHAPTER 8
A.
RELATIONSHIP SPACE
1.
2.
B.
Customer Value Obsessed Enterprise
A New Market Space
Marketing Relations-Network Approach*
Info-factured Information Packages
PROCESS SPACE
Innovation Propelled Enterprise
3. Dysfunctional Performance Processes**
Dysfunctional Core & Support Processes
4. Process Intervention Approach**
Customer Value Dimensions Matrix
C.
KNOWLEDGE SPACE
Knowledge Invested Enterprise
5. Knowledge Management *
Four C’s of Knowledge Transfer
6. Managing Organizational Capital *
Intangible Assets: Human, Structural & Customer Capital
Team Project
Assignment
INSTITUTIONAL ALIGNMENT
CHAPTER 9
Public Leaders - Governmental & Institutional Strategic Alignment CHAPTER 8
1. Government Institutional Performance
Integrated Performance Approach & Methodology
2. Institutional Performance Assessment
Understanding Institutional Performance Gaps
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Direction Gaps Governance Performance Decisions
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Execution Gaps: Operation Performance Decisions

Information Gaps: Information Performance Decisions

Institutional Gaps - Constitution Performance Decisions
3. Executive Transformation Team
Running and Transforming the Institutions
Team Project
Assignment
PRESENTATIONS
TEAM PROJECTS
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Session Assignment
Assignment will be given for each Session
Session 1
Orientation & Overview
A. Must read SLWG section 1 - Research Project Context (64-72) and Section 6 (1)
B. Start to select one of the (3) Research Topics for your Team Project (end of Semester)
1. Project Intervention Research
2. National Development Research (A) or (B)
3. Government Performance Research
C. Start to prepare for Mid-term team Project on
Solution Leader Research (P.77) (due Session #7)
D. Start to prepare for your Team CASE Study
Select a case from the six (6) cases listed (p.81)
PowerPoint Presentation by One Person with discussion Session #9
E. Read Practicum Research Guidelines
Start thinking about a Practicum Topics
F. Readings SLWG section 9 (1,2)
3 Sessions (chs 1,2,3)
Information Frontier
 Global Civilization
 Complex Thinking
o Assignment
 Solution Execution
3 Sessions (chs 4,5,6)
Performance Culture
 Societal Development
 Organization Performance
 Leadership Competence
4 Sessions (chs 7,8,9)
Competitiveness Space
 Transformative Development
 Adaptive Growth
o Relationship Space
o Process Space
o Knowledge Space
 Institutional Alignment
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Solution Leadership
Work Guide (SLWG)
Content
On Website: ManfredJantzen.Com
All Session Assignments are cited on the Website.
Solution
Leadership
Frontier
Solution Discipline
Information
Out of Chaos
emerges Order
I
The Attractor
as Core Organizing
Principle
Performance
II
Global Mindset
IV
1. Global Civilization
2. Complex Thinking
3. Solution Execution
Within Order
resides Chaos
III
Culture
4.
5.
6.
Society Development
Organization Performance
Leadership Competence
Waves of Change
Approach
Tension
between Order & Chaos
creates Change
Culture Matters
Competitive
Space
7. Transformative Development
8. Adaptive Growth
9. Institutional Alignment
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1.
Introduction
1
2.
Graduate Programs
43
Solution Leadership Text
1. Preface
2. Acknowledgment
3. About the Author
4. Solution Leadership Text
a.
Table of Content
b.
Overview by Chapters
c.
Selected PowerPoint Table
1.
2.
3.
Project Management
Strategic Leadership & Management
Public Administration - similar to (2)
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3.
Research Projects
1.
4.
5.
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Sustainable Development & Competitiveness*
TnT Competitiveness Index Ranking
Project Intervention Research (PIR)
3.
National Development Research (NDR)
4.
Government Performance Research (GPR)
5.
Solution Leader Research (SLR)
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Project Management Project
Strategic Leadership & Management Project
Public Service Project
Team Research Project
Case Studies
1.
New Economic Spaces
2.
Go International or Bust
3.
Business Ethics & Corporate Responsibility
4.
The Gold-Pot Economy
5.
Law, Economic Policy, and Private Enterprise
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81
Trinidad & Tobago
Strategic Market & Organizational Decisions
4 Cases – Theory & Application
The Distorted Economy of TnT
19th Century Germany
Practicum Research
109
Practicum Purpose and Design Checklist (Short)
Practicum Discussion Guide
Evaluation Summary
Research Design Checklist (Dr. Meese)
Methods & Measures
1.
2.
3.
4.
63
Research Context
2.
1.
2.
3.
4.
6.
Course Outlines
Learning Concepts from Text
129
I.U.D.I.E. Methods – Outline
Performance Measures – Quantitative Measurements
Public Sector Management - Approach
Project Management Cycle – Matrix
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7.
Assessments & Profiles
1.
2.
3.
4.
5.
6.
7.
8.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
9.
Solution Leadership Competency - Profile
Customer Relationship – Assessment
Team – Group Diagnostics - Assessment
Strategic Performance - Audit
Organizational Knowledge – Inventory
Complex Thinking – Assessment
Bureaucracy Performance – Assessment
Team Exercises
1.
2.
APPENDIX
1.
2.
161
Evaluating Success of Organizational Interventions
Assessing Personal Relationship Network – Power Group
In Organizational Performance
Understanding T-Type System Behavior applied to Society & Organization
Applying Waves of Change Dynamics to Society, Organization and Individual
Managing Organizational Transformation & Executing Strategic Decisions
Applying Stakeholder Information - Value Model
Applying Marketing Stakeholder Approach
Applying I – Space Approach
Solution Leadership Judgment – Change Exercise
Organizational & Work Tensions in Context of Change
Assessing Need for an Integrated Performance System
Comparing Traditional Unconscious Mindset – Management Models
C’s Leadership Models – Discuss and Apply
Bibliography & References
1.
2.
3.
143
167
General Reference Texts
Complex Science - Essential Readings
Solution Leadership Bibliography by Sections and Chapters
187
PowerPoint Solution Leadership Text by Sections & Chapters
Presentation Topics - List
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Learning Concepts From Text
One World Frontier
1. Frontier World and Challenges?
2. Globalization
3. Historical Paradigms / Waves and their Power?
4. Global Science Technology Revolutions
5. Economic and Technological Laws
6. One-World Critical Issues?
Adaptation Challenge
1. Information Resource Characteristics
2. The invisible hand of the Global Information Market
3. Information Value Gaps
4. Adaptation Gap and Dynamics
5. Information Resource Assessment Components
6. Knowledge Service Approach
Complex System Dynamics
1. Nature of Complex Dynamic Systems
2. Newtonian vs. Quantum Physical Reality (Einstein) characteristics
3. Disequilibrium Dynamics and COCA
4. Self-similarity and Fractal Scaling
5. Complex Adaptive System Characteristics*
6. Human Enterprise Model (CASE) – Components and Dynamics
Complex Thinking
1. Global Mindset – Cutting edge thinkers
2. Mindscope
3. Categories of mental activities
4. Complex Thinking characteristics/attributes
5. Solution leaders and decision-making
6. Tipping Point Decisions
7. Complex thinking assessment – components
Societal Culture
1. Societal Framework & Dynamics
2. Hybrid Society
3. Bureaucratic State Culture Characteristics
4. Bureaucracy Assessment components
5. Cultural Temporal Disconnects
6. Development Challenge and Culture
Distorted Economy
1. Political Economy Perspective
2. Gold-pot Economy characteristics
3. Politics and Power of the Gold-Pot Economy
4. Societal Distortions of the Gold-Pot Economy
5. Political Strategy and Action
Organizational Culture
1. Dynamics of Organizational Framework
2. Shadow Organization & Characteristics
3. Personal Relationship Network & Power Groups (PRN-PG)
4. PRN Dysfunctional Dynamics
5. PRN & Unprincipled Leadership
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Behavior Structures
1. T-Type Behavior Matrix and Behavior
2. T1 – Traditional Behavior
3. T2 – Transitional Behavior
4. T3 – Transformation Behavior
5. T4 – Total Integrated Behavior
Re-Conceptualizing the Human Enterprise
6. Creative Enterprise
7. Quantum Physical Enterprise
8. Holographic Enterprise
9. Learning Enterprise
10. Self-Regulating Learning Enterprise
11. Mind-Driven Enterprise
Leadership Behavior
1. C-Type Leaders
2. Ethical Professional
3. Learning Behavior & Biological Life
4. Programmed Mindset – TUMMs
5. Relationship Management
6. Executive Mindsets
7. Caribbean Leadership Perspective
Dynamic Strategic Planning
1. Solution Execution Approach (SEA) – overview
2. CASE Model as SEA
3. Identifying and Understanding Problems
4. Strategic Review
5. Organizational Diagnostics Dynamics and Characteristics
6. Developing (Planning) Solution
7. Strategic Planning Guide
Strategic Execution
1. Implementing and Executing Plans
2. Evaluating and Measuring Performance
3. Informing and Communicating Change
4. Institutionalizing Change & sustaining Performance
5. Developing a Professional Culture
6. Organizational Culture and Leadership
7. People, Policy and Practices
Strategic Interventions
1. Dynamic Strategic Management
2. High Performance Enterprise – Characteristics
3. Leading and Managing an Intervention
4. Scenario Approach
5. Project Management Approach
6. Enterprise Performance Management Approach
7. Balance Scorecard Approach
8. Strategies with Performance Measures
Government Strategic Alignment
1. National Alignment Approach
2. Government Performance – Process Approach
3. Results based Management Approach
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