Problem Solving / Judgment

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Interpretive Guide
Problem Solving and Judgement
is the ability to analyze problems systematically, organize
information, identify key factors, identify underlying causes and generate solutions.
Behavioural Level
Interpretive Guide
1. Breaks Down Problems:
- B r e a k s p r o b l e ms i n t o s i mp l e
Did the candidate demonstrate an ability to recognize a
problem, and break it into specific tasks? To score at this
level, the candidate thought briefly about the short term
solutions and took steps to address each.
2. Sees Basic Relationships:
- Sees single casual link between
Did the candidate link together pieces of information to
solve the problem or break apart the problem to identify
a solution? Was the candidate able to identify simple
cause and effect relationships to understand issues or
problems?
components,
in order to identify required lists of tasks
o r a c t i vi t i e s .
c o mp o n e n t s o f a p r o b l e m / s i t u a t i o n .
-
Analyzes pro-and-con’s and establishes
basic priorities or relationships.
-
Recognizes cause and effect relationships.
3. Sees Multiple Relationships:
- B r e a k s d o w n c o mp l e x s i t u a t i o n s
into
ma n a g e a b l e p a r t s i n a s ys t e mi c w a y.
-
Recognizes several likely causes of
events, or multiple consequences and
u n d e r t a k e s a c t i v i t i e s a c c o r d i n g l y.
-
A c q u i r e s n e w i n f o r ma t i o n a n d a p p l i e s
knowledge to analyze issues and resolve
p r o b l e ms .
4. Makes Complex Plans or Analyses:
- I d e n t i f i e s a n u mb e r o f s o l u t i o n s a n d
w e i g h s t h e v a l u e o f e a c h t o i mp r o v e
results.
-
U s e s s e v e r a l a n a l yt i c a l t e c h n i q u e s t o
b r e a k a p a r t c o mp l e x s i t u a t i o n s o r
p r o b l e ms t o r e a c h a s o l u t i o n .
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Level
Observed
Did the candidate take the time to analyze component
parts of the problem and what led up to the situation?
Did the candidate look at the problem by breaking it
down and analyzing casual links between the pieces?
Did the candidate think of the various consequences of
actions and anticipate any obstacles? Was the candidate
interested in finding a solution o the problem and
applied his or her knowledge to resolve the issue? To
score at this level, the candidate not only thought about
the problem and its immediate impact but also though
about all possible options and obstacles.
Did the candidate use several tools or techniques to
analyze the situation, and identify the relationships. Did
the candidate think about he possible impact regarding
each part of the problem and hw it would impact other
issues? Was the candidate able to deal with complex
issues and maneuver adroitly through large amounts of
data? To score at this level, the candidate has to be able
to identify what other problems may be involved in or
related to the situation.
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