Switch Expert v7.0 - Network Management
Operations Support System (OSS)
711 S Carson, Ste 4
Carson City, NV 89701
Phone/Fax: (877) 464-7864
Web:: http://www.rtmi.com
Table of Contents
Switch Expert™ (SE) Overview ............................................................................................................................................ 4
Switch Expert™ Key Features .............................................................................................................................................. 4
SE follows the FCAPS model: ............................................................................................................................................... 4
Optional Features ................................................................................................................................................................ 5
Basic System Configuration ................................................................................................................................................. 6
SE Key Benefits to the End User........................................................................................................................................... 7
Compatibility and Value....................................................................................................................................................... 7
Connection to Network........................................................................................................................................................ 7
Software Requirements ....................................................................................................................................................... 7
Engineering Rules ................................................................................................................................................................ 7
Typical Server Hardware ...................................................................................................................................................... 7
Network Element Monitor Screenshot ................................................................................................................................. 8
System Event Monitor Screenshot ....................................................................................................................................... 9
Real-Time Call Accounting Screenshot .............................................................................................................................. 10
Integrated IE Browser Screenshot ...................................................................................................................................... 11
Integrated VB Configurator Screenshot ............................................................................................................................. 12
Trunk Busy Hour Screenshot .............................................................................................................................................. 13
System Graphics Capabilities Screenshot .......................................................................................................................... 14
IP Intrusion Detection and Notification .............................................................................................................................. 15
Supply and Service Readiness ............................................................................................................................................ 16
Site Preparation Requirements .......................................................................................................................................... 16
Annual Subscription Plan (Maintenance) ........................................................................................................................... 16
Telephone Technical Support ............................................................................................................................................ 16
Maintenance support ......................................................................................................................................................... 16
“Parts to Site” Timeframe Commitment and Spares .......................................................................................................... 16
Warranty Service ............................................................................................................................................................... 16
AS5300 ─ Hardware Requirements .................................................................................................................................... 18
AS5300 ─ Ports and Protocols ........................................................................................................................................... 19
AS5300 ─ Reports .............................................................................................................................................................. 19
CS2100 ─ Hardware Requirements .................................................................................................................................... 21
CS2100 ─ Technical interface ............................................................................................................................................ 21
CS2100 ─ Ports and Protocols ........................................................................................................................................... 22
CS2100 ─ Reports .............................................................................................................................................................. 22
DMS/SL-100 ─ Hardware Requirements ........................................................................................................................... 23
DMS/SL-100 ─ Technical Interface .................................................................................................................................... 23
Switch Expert interfaces to the MSL / DMS through multiple RS232 connections. ............................................................. 23
DMS/SL-100 ─ Ports and Protocols ................................................................................................................................... 24
DMS/SL-100 ─ Reports ..................................................................................................................................................... 24
MG 1000/CS 1000/Meridian-1 ─ Hardware requirements ................................................................................................... 25
MG 1000/CS 1000/Meridian-1 ─ Technical Interface ........................................................................................................... 25
MG 1000/CS 1000/Meridian-1 ─ Ports and Protocols .......................................................................................................... 26
MG 1000/CS 1000/Meridian-1 ─ Reports ............................................................................................................................ 26
Network Management Operational Support System (OSS) ............................................................................................... 27
High Availability Option ..................................................................................................................................................... 28
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List of Figures
Figure 1: SE V7.0 server WITH OPTIONAL HIGH AVAILABILITY ........................................................................................... 6
Figure 2: Network Element Monitor Screenshot .................................................................................................................. 8
Figure 3: System Event Monitor Screenshot......................................................................................................................... 9
Figure 4: Real-Time Call Accounting Screenshot ................................................................................................................ 10
Figure 5: Integrated IE Browser Screenshot ....................................................................................................................... 11
Figure 6: Integrated VB Configurator Screenshot ............................................................................................................... 12
Figure 7: Trunk Busy Hour Screenshot ................................................................................................................................ 13
Figure 8: System Graphics Capabilities Screenshot ............................................................................................................ 14
Figure 9: IP Intrusion Detection and Notification ................................................................................................................ 15
List of Drawings
Drawing 1: Typical Rack layout .......................................................................................................................................... 17
Drawing 2: AS 5300 configuration ...................................................................................................................................... 18
Drawing 3: CS 2100 Configuration ...................................................................................................................................... 21
Drawing 4: Dms/msl-100 Configuration ............................................................................................................................. 23
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SWITCH EXPERT™ (SE) OVERVIEW
SWITCH EXPERT™ KEY FEATURES
Switch Expert (SE) is an IP based client/server network
element monitoring application that utilizes Advanced
Encryption Standard (AES) strong encryption and meets
the Telecommunication Management Network (TMN)
mandatory requirements. Switch Expert is JITC and IA
certified for military networks and may be used by the
NOC to simultaneously monitor multiple network
elements (NE) in real-time and provide point and click
access to Call Detail Records (Billing), Quality of Service
(QOS), System Events (Alarms), Traffic Analysis, Secure
Switch Access with integrated VBScripting and IP
Intrusion Detection.
SE traffic module provides
short/long-term traffic trending statistics essential for
proper provisioning of trunk groups, lines modules and
remote switching sites.
SE FOLLOWS THE FCAPS MODEL:
SE may be configured in a parent/child relationship; this
configuration enables the SE children to relay locally
processed call detail records, traffic and system events
to its parent. SE maintains an alarm process that
monitors and detects loop contact closures from
external devices, such as system alarm status,
environmental alarms, and switch room access, etc.
ERFORMANCE ─ This module will process raw
switch data used to produce meaningful switch
performance reports, which include short and long
attendant console reports and trunk utilization studies.
SE may be deployed in a High Availability (HA)
configuration.
The HA configuration synchronizes
between the Primary and Backup Server. Each server is
capable of running standalone in the event one fails.
SE version 7.0 includes functionality that allows the
application to process AS 5300, CS 2100, MSL-100, MG
1000M , CS 1000, Meridian 1 PBX System Events (Fault),
Secure Switch Access with VBScripting (Configuration),
Station Message/Call Detail Recording (Accounting),
Operational Measurements and Quality of Service
(Performance) and IP Intrusion (Security).
A user accesses the Real Time Monitors Switch Expert
Client 7.0 application through a site-provided
Management Workstation. The user logs into the
workstation through two-factor authentication. The user
also logs into the Client application with a username and
password and enters the associated Personal
Identification Number (PIN) to their Common Access
Card (CAC) for two-factor authentication access. Switch
Expert uses FIPS 140-2 compliant AES 128/256-bit
encrypted TLS for client/server traffic.
F
C
AULT ─ This module processes all events and
alarms produced by the switching system and
incorporates an integrated system event analyzer.
ONFIGURATION ─ This module provides users
with a Secure Switch Access (SSA) for command
line maintenance along with integrated predefined and
customizable VB Scripting for terminal sessions via
RS232, Telnet Rlogin, SSH, AS 5300, CS 2100, MSL-100,
CS 1000, Survivable Remote Gateway (SRG), and
Meridian 1.
A
P
CCOUNTING ─ This module consist of ad-hoc call
detail recording queries along with assignable
cost codes for automated bill delivery processes.
S
ECURITY ─ This module can be configured to
record every key stroke issued to the host system
(CS 2100, CS 1000, MG 1000, and Meridian) by service
order or maintenance personnel utilizing the secure
switch access process. Authorized security personnel
may then perform security audits by retrieving the
recorded commands by Date, Time, User or Command
used. The security module also includes IP Intrusion and
Detection, allowing Switch Expert to scan a range of IP
addresses for open ports and known vulnerabilities.
Scanning intervals are customer definable with optional
Critical, Major or Minor alarms for newly found IP
addresses, open IP ports and/or vulnerabilities.
Station Message/Call Detail Recording – Provides realtime tracing of all completed calls. The real-time tracing
is accomplished through a powerful and easy-to-use
report wizard that can search for individual station
usage, authorization-code usage, bomb threat and
harassment calls at a rate of 1.5 million records per
minute. This automated process replaces manual, timeconsuming and error prone procedures that could take
days to complete.
Operational Measurements (Performance) ─ SE
provides numerous reports to supervisors and
administrators, along with long-term traffic trending
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statistics essential for proper provisioning of trunk
groups, lines modules and remote switching sites.
Network Element Monitor (NEM) ─ Allows one SE
Primary/Parent server to collect the Call Detail Records,
Traffic Reports, and System Events from M1/CS 1000/AS
5300 systems with a maximum of 250,000 busy
hour attempts per deployed system.
System Event Monitoring (Alarms) – Provides
structured access to all system events
generated by the managed
telephone
systems.
This
module also provides alarm
notifications via Email and
SNMPv2 and v3.
Command Line Polling (CMD) – Provides a
method of polling the secret logs. This process
records all commands entered into the MSL-100
system by maintenance or service order personnel. This
feature is also used to detect hackers attempting to
access the MSL-100 system. For CS 2100/MSL-100
systems only.
Secure Switch Access (Configuration) – Provides
authorized clients with remote switch access with
integrated VBScripting through the SE server.
Report Scheduler (RPT) – Allows the customer to
schedule Traffic, System Events, and SMDR/CDR reports
and have the output produced in HTML, XLS, PDF and
Tabbed Text. These reports can then be automatically
sent via email and/or FTP to their desired destinations.
Station Message/Call Detail Recording (SMDR/CDR)
Real-Time Redirect – This feature allows the SE parent
to collect SMDR/CDR records from all children and
redirect them to the billing server based on customer
definable dialing parameters. This feature allows SE to
record all calls, i.e., Trunk-Line, Line-Line, Trunk-Trunk
and Line-Trunk, and redirects only the toll calls to the
billing server via FTP, RS232 or TCP client/server
network connections. The redirected records can be the
original raw ASCII data produced by the system or can
be reformatted into tabbed delimited records with
customer definable fields.
Enhanced Map (MAP) – The map allows centralized
clients’ visual alarm indications and point and click
access to multiple sites with seamless alarm filtering.
System Event Analyzer (SEA) ─ Allows point and click
analysis of thousands of critical, major and minor system
events. SE accomplishes the analysis by allowing the
end user to breakdown/analyze like events based on
selectable text within the events.
System Alarm Management (SAM) – Provides a
hardware alarm-monitoring and notification process.
The
hardware
alarm-monitoring
is
accomplished via an optionally provisioned USB
Alarm Interface Unit (AIU). The AIU provides
the customer with sixteen (16) incoming and
sixteen
(16)
outgoing
definable
loop
contact
closure points.
Contact
closures may be assigned
Critical, Major or Minor alarm
severity.
Toll Fraud Monitoring (TFM) – Provides
notification of completed calls, i.e.,
simultaneous/abusive authorization code usage, along
with excessive/unusual domestic and international calls,
such as long duration and unexplainable tandem calls.
Email and SNMP notifications and paging are based on
customer definable System Event, Hard Alarm, and Toll
Fraud triggers.
All client/server communications are secured via TLS and
AES strong encryption.
OPTIONAL FEATURES
Quality of Service (QoS) – Provides real-time QoS
collection of completed VOIP calls. The real-time tracing
is accomplished through a powerful and easy-to-use
report wizard that can search through 1.5 million QoS
records per minute. For CS 2100 & AS 5300 only.
IP Intrusion and Detection (Security) – Provides the
ability to define and scan a range of IP addresses. Once
scanned, the identity of each reported IP and open port
in the reported scan may be set as a baseline (all is
known) scan. Switch Expert will then, on a definable
time interval, rescan the IP range and compare against
the known baseline. If a new IP or open port or
vulnerability is discovered, SE provides notifications via
Email and/or an SNMP trap.
Core Billing Monitor (CBM) - Enables customer
definable cost codes with definable billing codes. The
CBM generates a monthly bill based on call usage for
groups of lines, authorization codes and trunks. The bill
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is generated in PDF or Excel formats and is automatically
delivered to an email address, FTP site, network location
or all of the above. See FIG 3 on page 8.
BASIC SYSTEM CONFIGURATION
FIGURE 1: SE V7.0 SERVER WITH OPTIONAL HIGH AVAILABILITY
The SE application is built on the standard Windows platform. This model allows for on-site IS and switch trained
personnel to perform all the installation requirements. A single installation consists of a Windows 2003/2008 Standard
server typically located in close proximity to the switch and, depending on the system type, multiple IP or RS232
connections will be established to feed raw data from the switch to the SE Server.
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SE KEY BENEFITS TO THE END USER
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Provides a centralized fault management system
Provides a potential cost savings tool by performing trunk provisioning analysis
One server can manage multiple PBX locations via IP connections
Provides an automated traffic report delivery system
Provides an automated call costing and bill delivery system (optional)
Provides the ability to easily perform ad-hoc queries and analysis of the PBX system
Provides powerful and easy to use point and click interface to multiple PBX systems
Provides the ability to easily monitor and access multiple systems simultaneously
Provides PBX access through TLS and AES strong encryption and built in IE browser
Provides a toll fraud detection and notification process
Provides an IP intrusion detection and notification process (optional)
Provides Quality of Service Monitoring and Reporting (optional)
COMPATIBILITY AND VALUE
ENGINEERING RULES
SE is currently deployed at approximately eighty
percent (80%) of INSIGHT-100 member sites and
growing.
The SE server is a real-time CPU-intensive application
requiring available CPU and memory resources at all
times. All efforts should be taken to restrict other CPU
and memory intensive applications from running on the
same server as the SE server software.
New or existing Avaya users will appreciate SE’s power
and ease-of-use as it relates to retrieving information
from the communications system. Maintenance and
administrative personnel report an immediate
understanding of their system when viewed through the
SE application. This understanding significantly reduces
the amount of training required to maintain the system
and increases confidence in the Avaya system.
CONNECTION TO NETWORK
The SE Parent requires standard Ethernet network
connection with a static IP that will be used to listen for
client connections. The IP listening port is customer
definable from 0 – 32765, with a default of port 80.
Note: All data passed between the Parent / Child and
Client is in a compressed and encrypted at up to
Advance Encryption Standard (AES) 256 bit.
SOFTWARE REQUIREMENTS
The Server software must be installed on a Windows
2003 Server or greater. The SE client software should be
installed on each user’s PC that requires access to the SE
application server. Supported workstation operating
systems are Windows XP, Vista, and Windows 7.
TYPICAL SERVER HARDWARE
Minimum Server Requirements:
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Processor: Dual Xeon, 2.8 GHz or greater
Memory: 4GB minimum
Drives: 146GB RAID 1
One available PCIe slot (For Digi Serial Card)
Four USB ports (Security Key, AIU, Keyboard,
Mouse)
Operating System:
Windows Server® 2003, Standard Edition or
Windows Server® 2008, Standard Edition
Each Switch Expert system is capable of handling
250,000 busy hour processed events, which include
individual call detail record, QoS records, alarm events,
Operational Measurements, etc. Additional servers may
be added if the event capacity exceeds the maximum
limit.
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NETWORK ELEMENT MONITOR SCREENSHOT
Allows one SE parent server to collect and process in real-time System Events, Call Detail Recording and half-hourly traffic
reports via two IP connections and features.
FIGURE 2: NETWORK ELEMENT MONITOR SCREENSHOT
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Up To 100 Sites Per SE Parent Server
Definable Trunk Access Codes
Supports Telnet and SSH2 Terminal Servers &
Buffer Boxes with Connection Status, Received
Bytes and Processed Record Counts
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Allows Viewing of Raw Data on IP Ports
Customizable Traffic Processing
Integrated into System Event Monitor
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SYSTEM EVENT MONITOR SCREENSHOT
Provides real-time alarm viewing of multiple servers connected to various switching systems and features.
FIGURE 3: SYSTEM EVENT MONITOR SCREENSHOT
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Intuitive Alarm Filtering
Severity Sorting
Ad-hoc Queries on Historical data
Integrated Event Analyzer
Notifications: Email, SNMP, POTS Paging
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Multiple Site Monitoring (NOC)
Attachable Event Notes
Detects Loop Closures
Integrated Report Wizard
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REAL-TIME CALL ACCOUNTING SCREENSHOT
Provides real-time call accounting from various network elements and features.
FIGURE 4: REAL-TIME CALL ACCOUNTING SCREENSHOT
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Definable Billing Rates
Directory Number Accounting
Authorization Code Accounting
Automated Bill Delivery
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Supports Formats Excel and PDF
Master Rollup Summary
Integrated Searching Capabilities
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INTEGRATED IE BROWSER SCREENSHOT
Provides real-time access to multiple elements via integrated tabbed browser windows.
FIGURE 5: INTEGRATED IE BROWSER SCREENSHOT
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Integrated with SE ‘s enterprise map
Provides point and click access to enterprise elements
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Manages multiple sessions
No popups
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INTEGRATED VB CONFIGURATOR SCREENSHOT
Provides real-time access to multiple servers connected to various switching systems and features.
FIGURE 6: INTEGRATED VB CONFIGURATOR SCREENSHOT
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Standard VT Emulation
Secure Switch Access
Supports SSH2
Supports Telnet
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Supports Rlogin
Support RS232
Integrated VBScripting
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TRUNK BUSY HOUR SCREENSHOT
Provides easy to understand Trunk Busy Hour data, which may be used to determine optimal trunk group sizes and
potential cost savings.
FIGURE 7: TRUNK BUSY HOUR SCREENSHOT
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Trunk Capacities
ACD Statistics
Console Studies
Host Traffic
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Short and Long Term Reporting
Automated Report
Scheduling Customer Definable
Reports and Charts
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Remote Traffic
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Integrated Report Wizard
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SYSTEM GRAPHICS CAPABILITIES SCREENSHOT
Provides a visual display of report data. Graphs may be produced in a variety of 2D and 3D formats.
FIGURE 8: SYSTEM GRAPHICS CAPABILITIES SCREENSHOT
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2D and 3D Charting
Predefined Templates for each module
Customizable Template
Custom Lighting Effects
3D Rotation
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Bar, Line, Area and Step Charts
Automated Chart Delivery
Customer Definable Schedules
Integrated Report Wizard
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IP INTRUSION DETECTION AND NOTIFICATION
Provides automated IP port scanning and detection of various network elements and features.
FIGURE 9: IP INTRUSION DETECTION AND NOTIFICATION
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Multiple Definable IP Ranges
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Definable Scan Intervals Hourly, Daily
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Definable Scan Types
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Automated Alarm Notification on new Vulnerabilities
Definable Base Line Scan
Definable Descriptions for IP and Open ports
Integrated Scanning Comparisons
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SUPPLY AND SERVICE READINESS
SITE PREPARATION REQUIREMENTS
Rack space required for SE server, designation of dry contact closures for Alarm Interface Unit (AIU) and a network
connection with a static IP address. Switch Expert requires the SMTP mail servers IP address and a dedicated email address
to allow it to send automated reports and alarm notifications.
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Server is mounted
Power is available. One 120v AC outlet is required per server; two per server if redundant power will be used.
Cables have been Identified and ran (Network, IOM, and/or TTY)
Any required information for site access has been requested and received from RTMI
ANNUAL SUBSCRIPTION PLAN (MAINTENANCE)
The Switch Expert Annual Subscription Plan covers the following through the term of the contract:
TELEPHONE TECHNICAL SUPPORT
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New Releases and Maintenance for Switch Expert Software Updates via Web
Updates to Purchased Switch Expert Modules
Help-line service is currently available to all customers enrolled in a subscription/support program. Technical
support is provided only to registered users of Switch Expert. When requesting support a user must provide the
product serial number. The serial can be found in the products About Box.
MAINTENANCE SUPPORT
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Telephone support – available Monday thru Friday from 8am to 5pm (Central Time) at 877-464-7864, option 3.
Email. Only basic questions are handled through this forum. The email address is support@rtmi.com.
More complex questions require telephone support.
Case Resolution. An action plan for all calls that generate an open case is developed within 48 hours. The status of
an open case is communicated at least once a week.
“PARTS TO SITE” TIMEFRAME COMMITMENT AND SPARES
Each customer site receives a custom installation CD for that specific site.
If a problem is determined to be with the Alarm Interface Unit (AIU) hardware, RTMI will ship a replacement to the site via
best way from their Nevada warehouse. The site will be responsible for returning the faulty AIU unit.
Customers may purchase a spare Alarm Interface Unit, if desired.
WARRANTY SERVICE
RTMI warrants that (a) the SOFTWARE PRODUCT will perform substantially in accordance with the accompanying written
and on-line materials for a period of one (1) year from the date of installation, and (b) any hardware accompanying the
SOFTWARE PRODUCT will be free from defects in materials and workmanship under normal use and service for a period
of one (1) year from the date of installation.
Warranty support requests should be made to RTMI via phone at 877-464-7864. When requesting support a user must
provide the product serial number located in the product’s “About” box.
All diagnostics will be performed remotely. If the problem is determined to be with the Alarm Interface Unit (AIU)
hardware, RTMI will ship a replacement to the site via courier to the customer site. If the problem is found to be within the
SE software, RTMI will resolve the problem and will place an updated software fix to the RTMI secure website. The
customers' internal IS prime or authorized channel resource, as appropriate, may then download the software and perform
an update procedure to install the fix.
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Typical Rack Configuration
DRAWING 1: TYPICAL RACK LAYOUT
This figure depicts Switch Expert in a High Availability configuration. Switch Expert may also be configured with a single
server stand-alone or in a multiple servers parent/child configuration.
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AS5300 Configuration
Switch Expert™ v7.0 Server
Software
3rd Party EMS
Windows 2003/2008 OS
AS 5300
System x3550
System x3550
System x3550
Alarm Interface Unit (AIU)
System x3550
To System Hard Alarms/Environmentals:
Provides incoming and outgoing contact closures
Data Specific IP Links:
- System Events (RAW TCP 4000)
- Security Events (RAW TCP 4100)
- OM-Traffic (RAW TCP 4200)
- OM-OTP (RAW TCP 4300)
- IPDR (RAW TCP 4400 )
- QoS (RAW UDP 5060)
- Syslog (UDP 514)
- CL Access (SSH TCP 22)
- Secure FTP (TCP 22)
- OMI Topology (HTTPS TCP 12121)
- OPI Provisioning (HTTPS TCP 8443)
- SNMP (UDP 161,162 and 12117)
IP Network
TLS/SSL Client/Server Communications
Port 2045 & 443
Windows XP, Vista, and Windows 7 OS
`
Switch Expert™ v7.0 Client
Software
DRAWING 2: AS 5300 CONFIGURATION
AS5300 ─ HARDWARE REQUIREMENTS
1.
2.
3.
Each AS5300 requires a dedicated server
IP connection to the AS 5300
1 USB Alarm Interface Unit (Optional)
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AS 5300 Reports - Continued
AS5300 ─ PORTS AND PROTOCOLS
ITEM
PORT
DESCRIPTION
System Events
TCP Raw 4000
These non-secure events are processed real time and can be viewed in
the system event monitor.
Security events
TCP Raw 4100
These security related events are processed real time and can be
viewed in the system event monitor by privileged users.
OM-Traffic
TCP Raw 4200
Provides AS5300 specific performance reporting.
OM-OTP
TCP Raw 4300
Provides AS5300 specific performance reporting.
IPDR
TCP Raw 4400
Collects and aggregates multiple call records in real time to be viewed
using the report wizard.
QoS
UDP RTCP-XR
5060
QoS records are processed in real time and can be viewed through the
report wizard and the optional QoS module.
System Manager OMI
TCP HTTPS 12121
Used to pull the topology and the element instance states.
OPI Provisioning
TCP HTTPS 8443
Allows the users to provision the 5300 using the VB Configurator.
SFTP
TCP 22
Used to pull OMs and alarms missed during an outage.
SNMP
UDP 161, 162,
and 12117
Used to receive SNMP traps and to query the MAS instances state and
active alarms on the AS5300.
SysLogs
UDP 514
Switch Expert can receive SysLogs.
AS5300 ─ REPORTS
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AS001 – Recording System
AS002 – SIP Inbound Response Report
AS003 – SIP Outbound Response Report
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AS004 – SIP Transaction Report
AS005 – SIP TCP Report
AS006 – SIP Delay Report
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AS007 – SIP Transaction Report
AS008 – Database Monitor
AS009 – IP Telephony Transactions
AS010 – Fault Tolerance
AS011 – Voice Mail Monitor
AS012 – Emergency Monitor
AS013 – CP Check Point
AS014 – Auth
AS015 – Message Validator
AS016 – Service Package
AS017 – Presence Service
AS018 – Media Security
AS019 – Presence Event Report
AS020 – Registration
AS021 – Publish
AS022 – Persistence Job Manager
AS023 – Converged Desktop Service
AS024 – DB Summary
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AS031 – Mobile Converged Desktop
AS032 – Server CPU and Memory
AS033 – Perform Database Queries and
Updates
AS034 – Standard Record Stream
AS035 – Synchronization Checkpoints
AS036 – Standard Record Stream Record
Collectors
AS037 – IO Channel
AS038 – Server Interface
AS039 – Server Partition
AS040 – Server Processor Load
AS041 – Transfer
AS042 – User Provisioning
AS043 – H323 Transaction
AS044 – H323 Message
AS045 – HA Layer
AS046 – MPCP
AS047 – NCAS Link Usage
AS048 – Ports Border Control Point
AS049 – SIP Report
AS050 – SIP Transaction
AS051 – Subscriber OPI
AS052 – TCP Connections
AS053 – Web Services
AS054 – Blade connections
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AS 5300 Reports - Continued
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AS025 – Server Process Statistics
AS026 – Oracle Replication Link Stats
AS027 – Oracle System Table Counters
AS028 – Packet Cable Multimedia Aggregate
AS029 – IP Client Manager
AS030 – Media Portal
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AS055 – Conference Locator
AS056 – Diameter Messages
AS057 – PCMM Policy Server
AS058 – Media Portal Instance
AS059 – Open Provisioning Interface
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CS 2100 Configuration
DRAWING 3: CS 2100 CONFIGURATION
CS2100 ─ HARDWARE REQUIREMENTS
1.
2.
3.
Each CS 2100 requires a dedicated server
IP connection to CS LAN
1 USB Alarm Interface Unit (Optional)
CS2100 ─ TECHNICAL INTERFACE
Switch Expert interfaces to the CS2100 through multiple IP connections.
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CS2100 ─ PORTS AND PROTOCOLS
ITEM
PORT
DESCRIPTION
System Events
TCP Raw 8555
The system event port is used to receive alarms via the IEMS
northbound feed
SMDR
TCP Raw 4550
The SMDR port is used for call records. This allows you to trace
calls and used the optional billing module.
Command Polling
TCP 22 / CBM
Pass-Thru
account / core
user account
This port is used for Switch Expert to pull secret logs and the
operational measurements reports
Client Connection
Secure Remote
access
TCP 2045
Is used for the Switch Expert client to connect to server
Provides Switch Access through Switch Expert via telnet, SSH, or
RS232
CS2100 ─ REPORTS







Announcements (ANN)
Attendant Consoles (ATD)
Automatic Call Distribution (ACD)
Conference Circuits (CNF)
Hunt Groups (HNT)
Line Modules (LMD)
Office Traffic (OFZ)







Remote Call Forwarding (RCF)
Switch Performance Monitoring (SPMS)
Subscriber Line Usage (SLU)
Trunk Traffic (TRK)
Uniform Call Distribution (UCD)
XPM Link (XPM)
Virtual Facility Groups (VFG)
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DMS/MSL-100 Configuration
Switch Expert™ v7.0 Server
Software
3rd Party EMS
Remote - SL-100
Windows 2003/2008 OS
4 ea. RS232 Data Links
Alarm Interface Unit (AIU)
To System Hard Alarms/Environmentals:
Provides incoming and outgoing contact closures
Data Specific RS232 IOM Links:
- Traffic (Trunk Analysis)
- System Events (Alarms)
- Secure Switch Access (SSA)
- Station Message Detail Recording (SMDR)
IP Network
TLS/SSL Client/Server Communications
Port 2045 & 443
Windows XP, Vista, and Windows 7 OS
`
Switch Expert™ v7.0 Client
Software
DRAWING 4: DMS/MSL-100 CONFIGURATION
DMS/SL-100 ─ HARDWARE REQUIREMENTS
1.
2.
3.
4.
5.
6.
7.
Each MSL /DMS requires a dedicated server
4 ea. NTRX26GA IOM cable that will reach from the IOM Terminal block to the SE server. (Verify the length)
4 ea. NTFX34AA which is the RS232 Smart Connector
4 ea. NT40UF female to female NULL modem connectors
4 ea. IOM Ports
IP Connection to the CS LAN
1 USB alarm Interface Unit (Optional)
DMS/SL-100 ─ TECHNICAL INTERFACE
SWITCH EXPERT INTERFACES TO THE MSL / DMS THROUGH MULTIPLE RS232 CONNECTIONS.
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DMS/SL-100 ─ PORTS AND PROTOCOLS
ITEM
PORT
DESCRIPTION
Operational
Measurements
IOM serial
connection
Used for Switch Expert to receive the operational measurements
reports.
System Events
IOM serial
connection
Used for the Switch Expert server to receive switch alarms.
SMDR
IOM serial
connection
Used for the Switch Expert server to receive SMDR records.
Command Polling
IOM serial
connection
Used for Switch Expert to receive secret logs. Requires a dedicated
User ID for SE to logon.
Secure remote Access
TCP 22 + serial
connection
Used to allow clients to connect the switch through the switch expert
server.
DMS/SL-100 ─ REPORTS







Announcements (ANN)
Attendant Consoles (ATD)
Automatic Call Distribution (ACD)
Conference Circuits (CNF)
Hunt Groups (HNT)
Line Modules (LMD)
Office Traffic (OFZ)







Remote Call Forwarding (RCF)
Switch Performance Monitoring (SPMS)
Subscriber Line Usage (SLU)
Trunk Traffic (TRK)
Uniform Call Distribution (UCD)
XPM Link (XPM)
Virtual Facility Groups (VFG)
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MG 1000/CS 1000/Meridian-1 Configuration
MG 1000/CS 1000/MERIDIAN-1 ─ HARDWARE REQUIREMENTS
1.
2.
3.
Each M1 requires a dedicated server or 2 port terminal server
2 SDI TTY RS232 ports
1 USB alarm interface unit (Optional)
MG 1000/CS 1000/MERIDIAN-1 ─ TECHNICAL INTERFACE
Switch Expert interfaces to the CS2100 through multiple RS232 connections
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MG 1000/CS 1000/MERIDIAN-1 ─ PORTS AND PROTOCOLS
ITEM
PORT
DESCRIPTION
Operational
Measurements
TTY serial
Used for Traffic and Call Detail Records.
System Events
TTY serial
Used for all the alarms.
Secure Remote Access
TCP 22 + serial
connection
Used to allow clients to connect the switch through the switch expert
server.
MG 1000/CS 1000/MERIDIAN-1 ─ REPORTS

TFS000 - Traffic Print Program Entry


TFS002 - Service Loops









TFS003 - Dial Tone Delay
TFS004 - Processor Load
TFS005 - Measurement on Selected Terminals
TFS007 - Junctor Measurements
TFS008 - Command Status Link and Application
TFS009 - D-channel
TFS010 - ISDN GF Transport
TFS011 - Multi-Purpose ISDN Signaling Processor
Traffic
TFC001 - Networks
TFC002 – Trunk Traffic
TFC003 - Customer Console Queue
Measurements
TFC004 - Individual Console Measurements
TFC005 - Feature Key Usage
TFC006 - Radio Paging
TFC007 - Call Park
TFC008 - Messaging and Auxiliary Processor links
TFN001 - Route List Measurements
TFN002 - Network Class of Service
Measurements








TFS012 - Multi-Purpose ISDN Signaling Processor
D-channel
TFS013 - Multi-Purpose ISDN Signaling Processor
Messages
TFS014 - ISDN BRI Trunk DSL System Report
TFS015 - Meridian Packet Handler Traffic Report
TFS016 - QoS IP Statistics Report
TFS101 - Dial Tone Speed Threshold
TFS102 - Loop Traffic Threshold
TFS105 - Junctor Traffic Threshold
TFS301 - Initialization
TFS302 - Traffic Schedule Change



TFC009 - Network Attendant Service
TFC012 - DSP Peg Counter
TFC101 - Incoming Matching Loss Threshold







TFC102 - Outgoing Matching Loss Threshold
TFC103 - Average Speed of Answer Threshold
TFC104 - Percent All Trunks Busy Threshold
TFC105 - ISPC Links Establishment Report
TFC111 - Usage of Broadcasting Routes
TFN003 - Incoming Trunk Group Measurements
TFN101 - OHQ Overflow Threshold










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Network Management Operational Support System
NETWORK MANAGEMENT OPERATIONAL SUPPORT SYSTEM (OSS)
The parent child connections allow multiple remote servers to connect to one central parent server. The remote sites save
all data locally and also transfer that data to the parent site.
Switch Expert™
SE v7.0 Server with Optional High
Availability
AS 5300 SIP
System x3550
CS 2100 /
MSL-100
System x3550
System x3550
LAN
System x3550
LAN with Optional RS232
Data Specific IP Links:
Data Specific IP or RS232 Links:
- Traffic and Performance
- Quality of Service (QoS)
- System Events (Alarms)
- Secure Switch Access (SSH & SFTP)
- Call Detail Recording (IPDR)
- AudioCodes and MAS
- Traffic (Trunk Analysis)
- Quality of Service (QoS) (CS 2100)
- System Events (Alarms)
- Secure Switch Access (SSA)
- Station Message Detail Recording (SMDR)
USB Alarm Interface Unit
(AIU)
`
To all Switch Expert clients
To System Hard Alarms/
Environmentals:
Provides 16 incoming and 16
outgoing contact closures
With TLS/AES 256 DOD PKI
Customer LAN
SNMP Agents
v1,v2,v3
Option 11-81
CS 1000
Switch Expert™ v7.0
PC Child Server
Data Specific RS232 Links:
2 - 4 Data Specific RS232 Links:
- Traffic (Trunk Analysis)
- System Events (Alarms)
- Secure Switch Access (SSA)
- Call Detail Recording (CDR)
- Automatic Call Distribution (ACD)
- TTY 1 = Call Detail Recording (CDR) &
Traffic (Trunk Analysis)
- TTY 2 = System Events (Alarms)
- TTY 3&4 – (Optional) Remote Switch Access
with Integrated VB Scripting
RS232 Data Links
USB Alarm Interface Unit
(AIU)
RS232 Data Links
IP RS-232 Terminal
Server
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High Availability Option
HIGH AVAILABILITY OPTION
In a high availability configuration there are two Switch Expert servers. Each server is simultaneously receiving all data.
The two servers synchronize between each other and are capable of running stand alone in the event one fails.
Switch Expert™ v7.0 Server
Software
BACK UP
SYNC Connection
TLS 6565
PRIMARY
PBX
Duplicate IP or RS232 links
from the Switch to each Switch
Expert Server
IP Network
TLS/SSL Client/Server Communications
Port 2045 & 443
Windows XP, Vista, and Windows 7 OS
`
Switch Expert™ v7.0 Client
Software
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