SOUTH GRANGE
MEDICAL CENTRE
TRUNK ROAD, ESTON
Prescript
MIDDLESBROUGH, TS6 9QG
Appointments & General Enquiries Telephone: (01642 467001)
Emergency Telephone: (01642 460033)
Fax: (01642 463334)
Website: www.southgrangemedical.co.uk
NHS Out of Hours: 111
Dr Shahul Hameed (Male-Senior Partner)
MBBS MRCGP
Office visits.
Dr Amjid Raja (Male-Salaried GP)
MD (2001) MRCGP (2013)
Dr Sangeta Peddinti (Female-Salaried GP)
MBBS (2000)
Dr Vanitha Srinath (Female-Salaried GP)
MRCGP MBBS
Practice Manager: Mrs Karen Brain
OUR MISSION STATEMENT
"To provide the best possible health care for patients at all times by responding to their needs,
providing accessible medical and anticipatory care of the highest quality. To do all that is possible
to improve the social environment of the community while providing the greatest level of job
satisfaction for all”.
Patient Rights
You will be treated with respect and as a partner in your care. Being a partner means you have
responsibilities too.
We will:
 Ensure the surgery is clean, comfortable and easy to access
 Respect our patient’s confidentiality, and whenever necessary, provide a private place to
speak to staff
 Be helpful and polite
 Treat you as an individual regardless of your ethnic origin, religion, sexual orientation or
illness
 Ensure our patients have 24-hour access to medical advice
 Work in partnership with you to achieve the best medical care possible. The prevention
of disease, illness and injury is a primary concern
Please help us:
 Treat staff with courtesy and respect. Reception staff may have to ask some personal
questions to assist in providing you with the best service
 Attending your appointment on time, letting us know if you intend to cancel an
appointment or are running late. Cancelling early enables us to use the time for another
patient
 Inform the practice staff of any alterations in your circumstances, such as change of
surname, address or telephone number
 Making a separate appointment for each member of the family
 Being prepared to wait if you request an appointment for an urgent problem which
requires treatment on the same day
 As patients, you are responsible for your own health and that of any dependents. It is
important that you adhere to information and advice given to you by health
professionals, and co-operate with the practice in endeavoring to keep you healthy.
PRACTICE OPENING TIMES.
The practice is open for collection of prescriptions, documents and making appointments as
follows:
Monday – Wednesday & Friday
8.00am – 6.00pm
Thursday
8.00am – 1.00pm
2.00pm – 6.00pm
Saturday
8.00am – 11.00am (subject to change)
A receptionist is available between these times to take your calls.
For any routine queries (for example to check if any letters/results have been received), we ask
that you call after 2.00pm.
SURGERY TIMES
Dr
Mon
AM
Mon
PM
Tues
AM
Tues
PM
Wed
AM
Wed
PM
Thurs AM
Thurs
PM
Fri
PM
Fri
PM



OFF













OFF








OFF
OFF


Alternate
Weeks
Raja
Dr
Hameed
Dr
Coapes
(term time
only)
Dr Peddinti


OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
Geraldine
OFF
OFF








There are a number of appointments available for each GP Monday to Friday that can be prebooked up to 4 weeks in advance; the remaining can be booked from 8am the same day.
Appointments can also be booked with the Doctors or Nurse Practitioner online. In addition,
patients are able to cancel an appointment online via the practice website.
PRACTICE STAFF
Practice Manager:
Mrs Karen Brain
Responsible for management of staff, administration of practice
finance, organisation, health and safety, management of premises, nonclinical patient welfare, complaints liaison manager and computer
manager.
Practice Secretary:
Jackie Russell
Transcribing all referral letters, forwarding them via Choose & Book,
patient/hospital queries, hospital DNA letters and insurance reports.
Minute clerk for in-house meetings, sorts doctors post and occasional
reception duties. Also responsible for immunisation recalls and targets,
minor surgery and cryotherapy clinics.
Receptionists:
Tricia Hodgson (Office Manager), Sheila Atkinson, Lorraine Tierney,
Janet Mannion, Beverley Pearson, Elaine Gates
Your first point of contact with the practice. Please help them to help
you by giving them any information they require to enable your request
to be processed appropriately
HCA’s:
Elaine Gates: NVQ Level3 Diploma in Health and Social Care and
Phlebotomy Level 2
The Health Care Assistants role includes phlebotomy, blood pressure,
ECG taking, spirometry, dressings, weight management, smoking
cessation and Healthy Heart Checks.
Phlebotomist:
Leanne Kirwin: Qualified to administer the taking of bloods and to take
blood pressure readings.
Nurse Practitioners:
Geraldine Nuttall: RGN,Diploma Health & Social Welfare, Nurse
Prescribing, Clinical Skills, BSc Promoting Practice Effectiveness - Nurse
Practitioner Pathway
Can treat a range of conditions and can prescribe some medications.
They also provide telephone advice. Please be aware that Nurse
Practitioners are unable to see children under 12 months and pregnant
ladies.
Nurses:
Annabel Lambert, Julie Jackson & Delia Geldart: All Registered Nurses
(RGN qualified) who offer advice on minor problems and who run many
of the clinics mentioned in this booklet
District Nurses:
There is a team of nurses working in the community to care for the
medical needs of housebound patients
Health Visitor:
They are based at Low Grange Health Village. They are responsible for
all children aged 5 years and under (Tel: 01642 838003)
Midwife:
Attends to the needs of expectant and newly delivered mothers and
their babies
Counsellor:
Beryl Woolbar
Patients can be referred for counselling through their GP
Physiotherapist:
Lydia Gardner
Patients can be referred for physiotherapy through their GP
A TO Z OF SERVICES
Accident & Emergency
Your local Accident & Emergency Department is at The James Cook University Hospital, Marton
Road, Middlesbrough. This deals with injuries and life threatening emergencies.
Ambulance Bookings
Ambulance transport to Hospital Out Patients is intended for people with
disabilities or elderly housebound patients who cannot get to hospital by
any other means. If you need to book an ambulance please ring 0345
045 0160.
Antenatal Clinic
Maternity services are available from doctors and midwifes. You will be asked
to come to surgery for an 8 week postnatal check.
Chronic Disease Management
Our nurses offer check-ups of chronic disease including asthma, diabetes and Coronary Heart
Disease. These are intended to keep our patients at their peak fitness. Our specialist nurses
teach you about your condition and check that you are getting the best from your prescribed
medication.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible. Please contact the Practice Manager and she will set all the
necessary wheels in motion. Further written information is available on the complaints procedure
from Reception. We are continually striving to improve our service, any helpful suggestions
would be much appreciated and a suggestion box is located in the waiting area.
The Health Service Ombudsmen
If you remain unhappy after everything has been done to try to resolve your concern or
complaint, you have the right to approach the ombudsmen.
 Tel: 0345 0154033
 Fax 0345 0614000
 Email: phso.enquiries@ombudsman.org.uk
Counselling - Counsellors are available in the surgery after bereavement, for depression, family
relationships, abuse. Additional information on counselling and associated services provided by
other/outside agencies can be obtained from our doctors and nurses.
Family Planning - Family planning services and advice can be given by doctors, nurses and nurse
practitioners. Cervical smear tests are taken by the nurse by appointment only.
Health and Safety - The practice aims to provide safe and healthy premises for staff and patients.
Please behave in a responsible and reasonable manner while you are on the premises.
Equipment must not be touched or used without instruction or supervision by staff.
Interpreters - If you are a patient with difficulties in speaking English, the surgery staff are able to
arrange for an interpreter to attend your appointment with you to interpret for you.
Minor Surgery/Cryotherapy and Joint Injection Clinics
Minor surgery and Cryotherapy is offered to patients with warts, moles, cysts or skin tags. Joint
injections are also available. Please ask your GP or Nurse Practitioner to refer you if appropriate
to our in-house clinic for either Dr Hameed or Dr Peddinti
Physiotherapy
Clinics are held for back care advice, joint mobilisation, acupuncture and general advice and
exercise. Your doctor can refer you if appropriate.
Podiatry
This service is provided at the surgery by One Life. The Podiatrist is responsible for taking care of
patient’s feet
Sexually Transmitted Diseases
If you prefer, these can be treated in James Cook University Hospital by a trained specialist, who
will also give advice. Please telephone the Centre for Clinical Infection on 01642 835677 for an
appointment. Treatment and advice is given in strict confidence.
Smoking Cessation Clinics
Please arrange an appointment with one of our Health Care Assistants for advice on giving up
smoking.
Travel Information
If you require any vaccinations relating to foreign travel you need to make an appointment with
the practice nurse to discuss your travel arrangements. This will include which countries and
areas within countries that you are visiting to determine what vaccinations are required. Antimalarials are not available on the NHS. You can buy directly from the pharmacy. Remember to
continue anti-malarials for up to 4 weeks after your return to the UK.
Treatment Room
Our practice nurses undertake dressings, remove stitches, syringe ears, take blood samples, carry
out ECG’s and cervical smears, give childhood and travel vaccinations and run various health
clinics.
Well Person Check
Simple checks and tests can often identify preventable health problems. This clinic will check
your general fitness and give advice on staying healthy. You will
also be given
advice on preventing heart disease.
APPOINTMENTS:
The practice operates an advanced access system to assist patients in gaining timely appointments
with a healthcare professional. Should you like an early morning appointment (8.30am – 9.30am) or a
late appointment, these appointments can be pre-booked up to 4 weeks in advance. For all other
appointments please ring on the day you wish to attend (from 8.00am)
How to register as a new patient:
To register at the practice please ask at reception. The receptionist will
provide you
with a registration form. A patient questionnaire will also be provided
which asks
questions about your health and previous medical history. You will be asked if you have a preferred
doctor and this preference will be recorded on medical records, though you may of course see any
member of the health care team. The receptionist will invite you for a health check with the practice
nurse and annual health checks at specific clinics should you suffer with certain illnesses.
Seeing the Doctor:
Consultations are by appointment only and can be made through our advanced access appointment
system or on the practice website. We would encourage you to see the same Doctor as far as possible
for continuity of medical care. All patients have the right to express which practitioner they would
prefer to see. If you require urgent medical attention, we will always see you on the same day,
although you may sometimes have to wait to see another Doctor.
Seeing the Nurse Practitioner:
She is available to treat a range of conditions. For example; asthma, skin conditions, women’s health
and contraception, coughs and colds, hay fever, earache, sore throat and HRT. Please be aware that
Nurse Practitioner is unable to see children under 12 months and pregnant ladies.
Seeing other Health Care Professionals
Appointments can also be made to see our Practice Nurses and Health Care Assistants
as needed in advance.
Home Visits
If possible please try to telephone before 10am if you require a home visit. A doctor
or nurse may phone you back as it may be that your problem can be dealt with by telephone advice,
or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. House
visits are only available for patients who are housebound because of illness or disability. Please
remember that several patients can be seen in the practice in the time that it takes to make one
home visit. There are also better facilities for examining and treating patients at the Health
Centre.
CONFIDENTIALITY
The practice complies with Data Protection and Access to Medical Records legislation.
Identifiable information about you will be shared with others:
- To provide further medical treatment for e.g. from district nurses/hospital services.
- To help you get other services e.g. social work department (requires your consent).
- When we have a duty to others e.g. in child protection cases, anonymised patient information
will also be used at local and national level to help the Health
Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be
used in such a
way, please let us know. Reception and administration staff require access to your medical
records in order to do their jobs. These members of staff are bound by the same rules of
confidentiality as the medical staff.
FREEDOM OF INFORMATION ACT
The ICO has published a new Model Publication Scheme that all public authorities are required to
adopt.
CCTV
The practice operates CCTV both in the practice and the car park to ensure security and safety of
our patients and staff.
DISABLED FACILITIES
The surgery has suitable access for disabled patients. All the patient areas including the waiting
room, the consulting rooms and the toilets, have wheelchair access. A hearing loop is
in place at the front reception desk. If you require one, there is a
wheelchair available at reception. There are designated disabled parking spaces in
the car park.
Out of Hours
If you need urgent medical attention when the surgery is closed, please telephone NHS 111.
The out of hours service is not provided by the surgery, but is commissioned NHS England. You
may be asked to attend a Primary Care Centre and, as in the day time, will only be visited if the
doctor considers it medically necessary.
Telephone Advice Line
If you have a medical query which you feel may not require a doctors appointment, our advice
line is available. Please phone the surgery before 11.00am specifying that you want telephone
advice, and leave a contact number. A Doctor or Nurse Practitioner will phone you back.
Repeat Prescriptions
To request a repeat prescription, patients must give a minimum of 48 hours
notice. Please be aware that any requests submitted out of hours (between 6pm 8am, weekends or bank holidays), will not be processed until the following working
day. For example if you submit your prescription request on a Saturday it will not
be processed until Monday and will be ready to collect from Wednesday afternoon.
Prescription requests will not be taken over the phone. To order online follow the link on the
website (www.southgrangemedical.co.uk).
Practice Area:
The practice accepts patient’s resident in Grangetown, South Bank, Eston, Normanby, Ormesby,
Spencerbeck, Overfields and Lazenby. Other locality areas may be considered, please enquire at
reception.
VIOLENCE STATEMENT
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive
comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice
will request the removal of any patient from the practice list who is aggressive or abusive
towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their
relatives will be reported to the police as an assault.
Adult & Childhood Immunisations
It is important that your children and yourself are immunised and you may
arrange an appointment with the practice nurse at your convenience.
Recommended Vaccination Schedule
When to Immunise
2,3 and 4 months old
What is Given
How it is Given
Diptheria, tetanus,pertussis (whooping cough), polio
One injection
and Hib (DtaP/IPV/Hib)
Men C
One injection
Around 13 months old
Measles, mumps and rubella (MMR)
One injection
3 years and 4 months to 5
Diptheria, tetanus,pertussis (whooping cough), and
years old
polio (dTaP/IPV or DtaP/IPV)
One injection
Measles, mumps and rubella (MMR)
One injection
Skin test, then if
10 to 14 years old
BCG (against tuberculosis after birth)
13 to 18 years old
Diptheria, tetanus, polio (Td/IPV)
One injection
Adults
Tetanus booster
One injection
Flu
One injection
Tetanus booster
One injection
Flu
One injection
Pneumococcal
One injection
Elderly
needed, one injection
For those who have had their normal childhood immunisations, which include tetanus, a tetanus
booster may be recommended if patients incur a wound.
COMMON ILLNESSES-SELF HELP
Cold & Flu - Most of these last for only a few days and get better without
treatment. They often start with a runny nose, cough, temperature and aches.
They are caused by viruses. If the symptoms are distressing or uncomfortable,
the treatment consists of taking the recommended dose of Paracetamol and
drinking plenty of fluids.
Diarrhoea & Vomiting - This is normally caused by an infection in the stomach or bowel.
Although the diarrhoea and vomiting may be unpleasant and uncomfortable, they are nature’s
way of flushing the infection from the system. It is better not to take any medicine or tablets but
to drink plenty of fluids. Diarrhoea and vomiting in very young children should be discussed with
your Doctor in person or via the telephone advice line which is available at the surgery.
Burns & Scalds - Taking the heat away from the skin as soon as possible is the most important
factor. Apply large quantities of cold water immediately, for up to 15 minutes if necessary. Do
this before any other measure such as removing clothes or sending for an ambulance or Doctor.
If the skin is broken but blistered, apply a large dressing after cooling. If the skin is broken, or
larger than 4 inches in diameter, contact the local A&E department.
Head Lice - These are not a sign of poor hygiene. Shampoos and lotions which can relieve the
problems are available from the pharmacist without prescription.
Backache & Strains - Many acute strains and backache will respond to a
few days rest, with Paracetamol taken for pain.
Sprains - First apply a cold compress containing ice for 15-30 minutes to
reduce the swelling. Apply a firm crepe bandage and give the sprain
plenty of rest until all the discomfort has subsided.
Insect Bites & Stings - Most of these need no treatment. Antihistamine tablets can be obtained
from the pharmacist without prescription and will relieve most symptoms.
Threadworm - These usually manifest as itching at the bottom and treatment can be obtained
from the pharmacist without prescription. All members of the household (more than 3 months
of age) should be treated. Treatment may be ineffective unless strict attention is pain to
personal hygiene, in particular hands should be washed and nails scrubbed before meals.
Nose Bleeds
Sit in a chair leaning forward with your mouth open. Pinch your nose just below the bone
continuously for at least 10 minutes, by which time the bleeding will probably have stopped. If
the bleeding continues consult your doctor or, out of hours, go to the nearest A&E department
Sunburn
Treat as for other burns with cold water to remove the heat. Calamine lotion with relieve the
irritation and Paracetamol will help. If you are badly burn consult your doctor. To help
prevent sunburn, make sure that you apply a good quality sunscreen to all exposed
parts of your body. As your Doctor or pharmacist which sunscreen is right for your
skin. Re-apply the sunscreen every two hours when outdoors, especially if you are
swimming or sweating.
USEFUL TELEPHONE NUMBERS.
Accident & Emergency advice line
01642 854 222
East Cleveland Hospital
01287 676205
Fabian Road Clinic
01642 453449
Guisborough Primary Care Hospital
01287 284000
Health Visitors (Low Grange Health Village)
01642 838003
Inform Physio Helpline
01642 688885
James Cook University Hospital Switchboard
01642 850850
NHS Out of Hours
111
One Life
01642 737777
Redcar Primary Care Hospital
01642 511000
Tees Valley Treatment Centre
01642 737855
Teesside Hospice
01642 819819
Time to Talk (counseling service)
01642 221910
University Hospital of North Tees
01642 617 617
NHS Tees
01642 352370
Unit 20 Highforce Road, Riverside Park
Middlesbrough
TS2 1RH
(to obtain details of primary medical services in the area)