Oviatt Library Assessment Plan, 2011-2016
Departments: Reference & Instructional Services; Collection Development/Technical Services; Access Services
Assessment Activity
Time
Period
Specify type of assessment
activity and SLO (may refer by
number to list below)
Assess Information Competence
SLOs:
Direct Measures
Describe student work to
be used to provide
evidence for outcome
Where will
evidence be
gathered?
Course name,
internship, etc
Lower and upper
division G.E.,
gateway and
capstone courses;
random samples
For surveys, etc.: Via
email invitation,
Library web site,
random or selfselected
populations;
targeted toward
specific departments
Annually
Annotated bibliographies and
other short written work with
references cited
Tests of information
competence
knowledge, skills, and
abilities
Every 2 to
5 years or
as needed
Annotated bibliographies and
other short written work with
references cited
Surveys or other
qualitative measures
of CSUN students,
faculty, etc.
satisfaction
IC1-IC5 (see below)
Assess Library collections to
determine if they continue to
support learning, teaching, and
research:
Indirect Measures
Describe
instrument: survey,
interview
CD1-CD2 (see below)
Suggestion box
(physical or virtual)
Environmental scans:
reaccreditation
reports and course
proposals for campus
depts.; outreach to
faculty by librarians;
standard
bibliographies,
holdings of similar
libraries; library
collections’ analytical
tools, etc.
Paller,
version C1
What results would
indicate success or
failure?
What is the expected
level of achievement?
100% would be ideal;
above 75% would be
acceptable for tests
75% to 100% satisfied
with library collections
Status
Ongoing,
depending on
participation of
Library and
teaching faculty
Ongoing
Assessment Activity
Time
Period
Specify type of assessment
activity and SLO (may refer by
number to list below)
Assess services and facilities to
determine if they continue to
support learning, teaching, and
research:
Direct Measures
Describe student work to
be used to provide
evidence for outcome
Every 2 to
5 years or
as needed
Indirect Measures
Describe
instrument: survey,
interview
Where will
evidence be
gathered?
Course name,
internship, etc
Surveys or other
qualitative measures
of CSUN students,
faculty, etc.
satisfaction
For surveys, etc.: Via
email invitation,
Library web site,
random or selfselected
populations;
targeted toward
specific departments
S1-S9 (see below)
Suggestion box
(physical or virtual)
What results would
indicate success or
failure?
What is the expected
level of achievement?
75% to 100% satisfied
with library services
Status
Ongoing
Track comments
received by service
area supervisors
Environmental scan
Oviatt Library Outcomes
Given the Library’s unique role as a provider of information and services to students, faculty, staff, and the general community, as well as an instructional
support unit, the Library’s faculty identified three areas for assessment:
•
•
•
Information competence (IC) student learning outcomes
Collections that support Information Competence Student Learning Outcomes, and faculty teaching and research
Services that support Information Competence Student Learning Outcomes, and faculty teaching and research
Furthermore, whereas the Library’s many service points often play a role in teaching students IC skills, and whereas all departments in the Library have quality
service outcomes, we are presenting our “Program Learning Outcomes” based on either the department that is most involved in facilitating the outcome, or as a
group of outcomes that cross all three of our departments.
Paller,
version C2
Reference & Instructional Services Department Program Learning Outcomes:
Information Competence SLOs:
IC1:
Determine the nature and extent of the needed information
IC2:
Access needed information effectively and efficiently
IC3:
Critically evaluate information sources
IC4:
Use information effectively to accomplish a specific purpose.
IC5:
Demonstrate understanding of how to access and use information ethically and legally
Collection Development/Technical Services Department Outcomes:
Collections that support learning, teaching, and research:
The Oviatt Library . . .
CD1: Collects and provides access to a variety of primary and secondary print, manuscript, media, and electronic resources to support the curricular and
research information needs of students and faculty.
CD2: Actively engages in outreach to collaborate with faculty on the development of library collections to support curricular and research needs.
All Library Departments’ Outcomes:
Services that support learning, teaching, and research:
The Oviatt Library . . .
S1.
Provides courteous, capable, and responsive service that demonstrates professionalism and pride in our work.
S2.
Creates a physical environment conducive to study and research.
S3.
Provides open hours that takes into consideration both the schedules of our students and faculty and the realities of budgetary constraints.
S4.
Provides skillful and engaging individualized point-of-use instruction, both in-person and virtual, that helps students develop their information
competence skills.
S5.
Actively engages in outreach to collaborate with faculty to develop assignments and instructional experiences that develop students’ information
competence skills.
S6.
Provides skillful and engaging classroom instruction, which helps students develop their information competence skills.
S7.
Facilitates searches for needed information by maintaining the efficient organization of and timely access to the Library’s print and manuscript
collections, including course reserves.
S8.
Facilitates searches for needed information by maintaining the efficient organization of and timely access to electronic resources via its Web pages,
including course reserves.
S9.
Facilitates use of audio/video resources by maintaining the efficient organization of and timely access to media resources, including collections,
equipment, streaming video, and the University Video Network.
Paller,
version C3