CE01
Role Description
Role Title:
Database Analyst
Department:
Support Services
Reports To:
Head of Support Services
Last Updated:
January 2016
Role Purpose
To provide support to the Head of Support Services by being responsible for the administration,
monitoring, maintenance and development of the case management systems which are used across
Cambridge Enterprise business units and related reporting and data analysis functions for business
intelligence.
The role includes:
 the development and design of case management systems maintenance and development
strategies, including data integrity monitoring;
 being responsible for extracting data, creating and producing dashboards, preparing regular
and ad-hoc reports (including SQL query writing) and analysis;
 using Excel, VBA, Macros, pivot tables
 planning for future development of the systems;
 coordination and control of the user access, permissions and privileges;
 writing or updating the case management system documentation, including data quality
standards and user manual;
 training new and existing users on the case management system as well as any new
features;
 monitoring bug reports and responses, liaising with our case management system provider;
 interfacing with case management system provider and CE’s IT team to solve system
problems and to further develop the existing or new functionalities and/or new applications;
The main case management system currently used at Cambridge Enterprise is Sophia from
Wellpsring Worldwide Inc.
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CE01
Main Responsibilities
Key duties and responsibilities
1. Case management systems administration

Coordinating administration of case management systems users
accounts and permissions

Provide users with training inductions, follow-up and ad-hoc
training sessions

First point of call for internal users queries and troubleshooting
relating to the case management systems and escalate to the
system provider when appropriate

Manage database bugs and submitted fault reports to their
resolution

Undertake data quality and integrity control and follow-up

Coordinating the on-going development and evolution of the case
management systems.
2. Data extraction, reporting and analysis

Prepare dashboards and reports recurrently or on demand for
internal purposes, for University Departments or Schools and
externally for University research sponsors, external partners or
government bodies.

ad hoc query production and development of new reports and
data analysis upon request

Data analysis will include defining data requirements, data
extraction (including SQL query writing) and processing, data
checking and cleaning (if necessary), data analysis,
communication using tables, graphs, time series etc. as
appropriate, receiving feedback which may result in additional
analysis. This process may need to be repeated iteratively.
3. Other
6
duties

Estimated
% time
spent /
frequency
50%
45%
5%
Other duties appropriate to the level of the post as may be
reasonably requested
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CE01
Person Specification
Competencies
1. Ambition/
Effectiveness
Essential
Desirable
Achieve targets/deadlines with high quality
completed work and projects, whilst looking for ways
to implement continuous improvements
Use initiative to resolve problems and queries
2. Customer
Focus
Responds to requests from CE Staff about the case
management system or requests for data or
information from CE or University colleagues, in an
efficient and customer orientated manner.
Gives feedback to Head of Support Services on the
information service supplied and develops
improvements to service in relation to internal and
external feedback.
3. Team
Working/
Flexibility
Ability to work effectively with colleagues within
Business Support and IT; and other Cambridge
Enterprise Business Units, but also within the
University or externally and with our case
management system supplier support team, to
achieve the desired successful outcome.
4. Planning and
Organising
Able to plan and manage own workload to achieve
deadlines with a minimum supervision.
Good project management skills
Ability to deliver outputs consistent with expected
standards in terms of productivity and quality.
5. Problem
Solving
Ability to use initiative and take proactive approach to
solving problems.
Dealing with problems arising with data management
system, and informing and or discussing the
suggested best way forward with Head of Support
Services as and when appropriate.
6. Motivation
Demonstrated by your enthusiasm and interest in
understanding and supporting through your own
skills, the commercialisation of University expertise
and ideas, supporting the academic innovation to
create products, services and advice that benefit the
University, the UK and society on a global scale.
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CE01
7. Knowledge,
Skills and
Experience
Essential
Desirable
Knowledge and understanding and experience of
database systems and business intelligence or data
analysis.
Knowledge and
understanding of the
data protection issues.
Knowledge of structured query language (SQL).
Computer literate with experience of Microsoft Office
suite including some advanced Excel skills (formulas,
VBA, macros and pivot tables).
Basic knowledge of Access database system.
Conscientious, diligent with high level of accuracy
and attention to details.
Excellent organisational and time management
aptitudes.
Ability to work effectively as a member of a team with
excellent interpersonal and communication skills both
verbally and in writing.
Understanding of a “customer service” focused
organisation and the support function.
Problem solving and good analytical skills with data
mining and report building experience.
Degree level standard of education or proven
experience in database administration and business
intelligence or data analysis.
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