APPENDIX A
STATEMENT OF WORK
1. Scope of Work/ Purpose
The selected firm will provide a scope of work that will show how they intend to meet
the County’s need for American Heart Association (AHA) cardiac life support training
for healthcare providers throughout Santa Clara Valley Medical Center (SCVMC) and
Ambulatory and Community Health Services (ACHS) of the Santa Clara Valley
Health and Hospital System (SCVHHS).
The selected firm will be expected to be able to teach the following types of cardiac
life support training courses to our healthcare providers upon request:
•
•
•
•
•
Basic Life Support (BLS)
Adult Advanced Cardiac Life Support (ACLS)
Optional Basic Life Support Skills Checks in conjunction with ACLS recertification
Pediatric Emergency Assessment Recognition & Stabilization (PEARS)
Pediatric Advanced Life Support (PALS)
The selected firm will be able to teach cardiac life support training courses (initial
certification and re-certification courses) sufficient in number to accommodate the
County’s needs.
The annual number of employees that may participate in BLS, ACLS PEARS, and
PALS Certification and Re-Certification courses are estimated as follows:
Course Type
Recertification
Certification
BLS
900
180
BLS Skills
Checks
150
N/A
ACLS
300
75
PEARS
30
PALS
150
50
The courses will be evidenced-based and will include both didactic review and skill
performance based on mock cardiac arrest scenarios and proper compliance with
cardiac life support matrices based on lab results, electrocardiogram (EKG)
readings, and patient parameters such as vital signs.
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2. Specific Requirements for Service Delivery
SCVMC:
2.1 The selected firm will be required to teach a series of SCVMC BLS and PALS
certification and recertification courses on the SCVMC Campus in classroom space
provided by the Nursing Educational Services Department, located at 2408 Clove Drive,
San Jose, CA 95128. These courses will be held on specific dates that will be provided
and scheduled by SCVMC.
2.2 The BLS courses will be offered on only 1-2 dates per month. The Nursing Educational
Services Department typically utilizes 3 separate BLS classrooms with 3-4 instructors
per classroom, depending on class size (instructor to student ratio is 1:4). The maximum
number of students that can be accommodated in the 3 classrooms on each course date
is 40 students. These courses will be offered in AM and PM sessions, accommodating a
maximum of 80 students per day.
2.3 The PALS courses will be offered on only 1 date per month during 9 months each year.
There are approximately 25 students in each of the 9 courses. There are 7 PALS
recertification courses and 2 PALS certification courses offered each year. The Nursing
Educational Services Department utilizes 3 classrooms for each of the PALS courses.
ACHS:
2.4 The selected firm will be required to teach a series of BLS recertification courses for
ACHS utilizing a conference room adjacent to the SCVMC Campus at 770 Bascom
Avenue, San Jose, CA 95128. Approximately 15-20 of these courses will be offered
each year, with class sizes ranging from 10-20 for each course offered. Courses will
also be requested at other ACHS locations such as the Gilroy Clinic, the Tully Clinic
and the East Valley Clinic. It is estimated that 4 of these courses will be offered each
year, with class sizes ranging from 15-20 students for each course offered. Monthly
schedules of course dates and times will be provided by ACHS.
3. General Requirements For Service Delivery (ACHS and SCVMC)
3.1 The selected firm will also be required to teach a sufficient number of ACLS certification
and recertification courses, primarily for students from SCVMC, and PEARS certification
and recertification courses primarily for students from ACHS to meet the number of
estimated students referenced in table above, Item one, Scope of Work/Purpose. The
training/course location will be provided by the firm.
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3.2 ACLS, and PEARS training for healthcare providers will be determined by the potential
vendor’s monthly schedule of ACLS and PEARS courses. The schedule must include
the types of courses and the dates and times courses that will be offered. The schedule
of courses must be provided months in advance to schedule trainings.
3.3 The selected firm will be expected to provide customer service to the County from 8:00
am to 5:00pm weekdays and will be expected to provide an annual schedule of days that
will be considered holidays with their proposal and at the beginning of each calendar
year thereafter.
3.4 The selected firm will be expected to provide the following customer service functions
during business hours, 8AM to 5PM, Monday - Friday :
 Scheduling/registering, confirming, cancelling, or rescheduling our
healthcare providers for cardiac life support training courses.
 Answering questions and receiving inquiries related to billing, invoicing,
contract and insurance compliance, and other business matters.
3.5 The selected firm will be required to provide all equipment necessary to teach the
required courses.
3.6 The selected firm must be an authorized American Heart Association Emergency
Cardiovascular Care Training Center.
4. EXPECTED OUTCOMES
4.1 The healthcare provider is provided with the information and performance skills
necessary to successfully perform either: BLS, ACLS PEARS, and PALS.
4.2 The healthcare provider receives a passing score on both written examination and skill
performance.
4.3 The healthcare provider is either re-certified or certified as proficient in either BLS, ACLS
PEARS, or PALS and receives evidence of course completion and a certification card to
be carried with them at all times while performing their duties as a healthcare provider.
4.4 The healthcare provider is provided continuing education units (CEUs) that are
commensurate with the number of hours required for each course that is successfully
completed.
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5. GEOGRAPHICAL/REGIONAL SERVICE AREA
The selected firm will be required to provide training in Santa Clara County as specified
under Sections Two(2), Specific Requirements for Service Delivery, and Sections Three
(3), General Requirements for Service Delivery. The County’s preference is that the nonCounty designated training facilities used by the selected firm for provision of services
be conveniently located near the SCVMC Campus, located at 751 S. Bascom Avenue,
San Jose, CA 95128, for the convenience of SCVMC and ACHS healthcare providers
and to minimize travel time to and from the course location.
6. DATA COLLECTION AND REPORTING REQUIREMENTS
With each monthly invoice, the selected firm will be required to provide course
participant lists to SCVMC and ACHS for each type of cardiac life support training
course that is offered that includes the following:

The name of the healthcare provider

The department of the healthcare provider at SCVMC or ACHS

The type of course scheduled to be taken

The course completion status (i.e., course completed, no show, etc.)
7. PAYMENT/INVOICE
7.1 The selected firm will be paid according to negotiated and agreed upon course
description fees proposed in the Proposal Cost Response Form, Appendix B.
7.2 The selected firm will be expected to provide separate and distinct monthly invoices for
SCVMC and ACHS.
8. ADMINISTRATIVE PROCEDURES
The selected firm will be expected to provide a cancellation policy for course
cancellations with their proposal.
9.
HOURS
General business hours i.e. 7AM- 6PM and specifically, 8AM-5PM for Customer
Service, Monday - Friday.
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