CLIENT
SUCCESS
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Service Definition: Portfolio, Programme and Project Support Resources and
PMO Services
1. Document Information & Introduction
This document is dated 23rd September 2013 and forms part of EHS Consulting’s formal
response to the Government Procurement Service’s Invitation to Tender for the G-Cloud
G4 Procurement.
It describes one of the services being offered by EHS Consulting for inclusion in the GCloud Framework.
2. Service Definition
2.1 Service Name
Virtual Portfolio, Programme and Project Support Resources and PMO Services
2.2 Service type
EHS Consulting’s Virtual Portfolio, Programme and Project Support Resources and PMO
Services offers operate/support PMO services for a corporate or programme/project
specific PMO from our near-shore PMO & Business Change Management Central Hub in
Sofia, Bulgaria, EU.
This allows us to operate a comprehensive virtual PMO service, aligned to our other
complementarity G4 Services, at highly competitive rates using a virtual delivery model
and provided by our Bulgarian Project Analysts who have attained the highest academic
and technical standards.
The service is available on a pure on demand basis, allowing total flexibility to
supplement stretched UK resources, initiate PMO and other resource constrained
services or fully outsource one or more of your spoke PMO’s to ‘The Cloud’.
The service includes full UK based Account Management within its pricing structure.
Project / Programme Management Office) Set-up and Operation Services are resourcebased services which are being offered under Lot 4 of the G-Cloud Framework2.3.
Service description
EHS Consulting's Portfolio, Programme and Project Support Resources and PMO Services
offers SFIA Level 1 to 3 resources for a corporate or programme/project specific PMO
including:
•Scope Management and Change Control: define, track and report the objectives of the
programme and the structure to achieve them
•Work Planning and Scheduling: plan and control the programme in line with the scope
and within the expected timeframe
•Cost and Financial Management: plan and control the programme costs in line with the
scope and the approved budget
•Quality Management: plan and control the quality of the programme in terms of its
output and its operations
EHS CONSULTING LTD
PO Box 652
York, UK YO26 0FD
EMAIL
g-cloud@ehsconsulting.com
PHONE
+44 845 519 5450
WEB
www.ehsconsulting.com
CLIENT
SUCCESS
ABOVE ALL ELSE
•Issues and Risks Management: identify issues, potential risks and possible mitigation
plans
•Communication, Information Management and Reporting: structure and generate
communications within the programme/project and from the programme/project
•Benefits Management: assess and ensure that benefits are realised at the end of the
programme/project and on-going management is transitioned to an operational team
•Resource Management: deploy the right resources to projects and achieve optimal
resource utilisation and levelling
•Supplier Management: assess suppliers and manage the relationship with them
throughout the programme/project lifecycle
This service can be used standalone, in support of already established/mature P3/PMO
functions, or in conjunction with the EHS Consulting PMO (Project / Programme
Management Office) Set-up and Initial Operations service.
SFIA Skill Codes
The following SFIA skill codes are applicable in the provision of this Service:
GOVN; CNSL; SPIM; NTPL; BUAN; PROC; SURE; ITCM; QUAS
Service Set-up
Service Set-Up takes 1 month elapsed (on-average) and cost is based on consumed
input time and materials, based on the rate card for on-site services. During this time
Services, SLAs and communications and delivery mechanisms will be agreed, tested and
established.
Collaboration Technology
We expect clients that use this service to be relatively mature in terms of their usage of
PPM, Collaboration and Communication technology, to the extent that we would provide
our service through the clients platform.
Service Levels
These will be developed during the month 1 Service Set-up phase.
Information Security
No data will leave the clients’ collaboration platform, other than by prior approval to EU
purchased and located encrypted client pc’s.
In the unlikely event the client does not have in place these platforms, EHS can/will
construct the provision of these through other G-Cloud providers on behalf of the client
at the most competitive pricing/value available.
Any platform provided by EHS Consulting with be on UEU hosted servers and complain
with the relevant necessary hosting levels and security compliance requirements.
2.4 Service history
This is a new service available under G4.
EHS CONSULTING LTD
PO Box 652
York, UK YO26 0FD
EMAIL
g-cloud@ehsconsulting.com
PHONE
+44 845 519 5450
WEB
www.ehsconsulting.com
CLIENT
SUCCESS
ABOVE ALL ELSE
EHS CONSULTING LTD
PO Box 652
York, UK YO26 0FD
EMAIL
g-cloud@ehsconsulting.com
PHONE
+44 845 519 5450
WEB
www.ehsconsulting.com
CLIENT
SUCCESS
ABOVE ALL ELSE
2.5 Service references
References and Service Centre visits are available on request. Please use contact details
in the document footer.
3. Commercial
3.1 Pricing
Please see the detailed Pricing Document attached to this service for more details.
3.2 Contact and Ordering and Process
Please use any of the contact details below or e-mail to g-cloud@ehsconsulting.com and
an EHS Consulting account manager will contact you within 24hrs.
The customer will be asked to complete a work order with the assigned EHS Consulting
account manager. This will define the scope, nature and contractual basis for the
services.
3.3 Terms and Conditions, including Termination
EHS Consulting’s Standard terms and Conditions for the provision of services can be
found in the EHS Consulting_Customer Terms & Conditions for the Provision of
Consultancy Services (v2) document.
Under our standard terms and conditions, both parties retain the rights to terminate a
contract. This is on written notice (30 days minimum).
3.4 Billing & Payment
Consultancy and Advisory work will be billed as a single monthly aggregated charge.
Invoicing will be monthly in arrears. The customer is required to pay within 28 days of
invoice date. EHS Consulting accepts payment via BACS.
3.5 Client responsibilities
The specific client responsibilities will vary with the particular requirements of the
project being undertaken. However, generally these responsibilities include some or all
of the following elements:
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Logistical arrangements and support, such as desk space, meeting rooms,
building passes, internet or intranet access, telephones, client email accounts,
remote access keys and secretarial support, as required;
Seconding of client personnel to work with and support the project team;
Providing timely and sufficient access to information and to individuals, to enable
the EHS Consulting team to perform their responsibilities;
Timely decisions regarding project approach or issues and timely feedback on
deliverables provided; and
Agreement to keep EHS Consulting informed of any material developments or
proposals in relation to the business or operations of the Client where these may
have an effect upon the project.
3.6 Details of any trial service available
Where appropriate, we can provide clients an opportunity to discuss their challenges or
specific projects and we can provide guidance on how a particular issue can be
addressed, or to better help you understand the options open to you. This can take the
EHS CONSULTING LTD
PO Box 652
York, UK YO26 0FD
EMAIL
g-cloud@ehsconsulting.com
PHONE
+44 845 519 5450
WEB
www.ehsconsulting.com
CLIENT
SUCCESS
ABOVE ALL ELSE
form of either an informal briefing, or a more formal workshop with key stakeholders, at
no cost. We would welcome a discussion on this in the first instance.
In addition, for more complex client situations, we frequently undertake a small piece of
scoping work (usually at fixed cost), to provide a baseline and definition for any wider
project or programme. This also enables us to demonstrate our expertise and ability to
work effectively with the client and their key stakeholders.
EHS CONSULTING LTD
PO Box 652
York, UK YO26 0FD
EMAIL
g-cloud@ehsconsulting.com
PHONE
+44 845 519 5450
WEB
www.ehsconsulting.com