Dear GDS Partners,
First and foremost, Garuda Indonesia would like to thank you for the support extended to us
through these years.
Garuda Indonesia in its efforts to eliminate the unproductive and unnecessary costs
associated with the distribution of its product and services have implemented a formal
Global Distribution System (GDS) booking and ticketing policy. This policy is in line with
industry partners and is intended to defer increasing distribution costs caused by
improper GDS booking practices.
This policy applies to all GDS subscribers including travel agents (IATA & Non-IATA;
Domestic and International) and any person or entity accessing Garuda Indonesia
reservation system content via the Internet or any other electronic means.
It is the responsibility of the GDS subscribers to ensure that all of its employees, agents
and contractors, in all of its locations are familiar with this policy, including any future
updates which shall be communicated via similar circular.
We hereby request all GDS subscribers to make every effort to comply with these policy
guidelines.
Thank you for taking the time to review this document and your continued support to
Garuda Indonesia.
GARUDA GDS BOOKING and TICKETING POLICY
1. Domestic Sector
Indonesian travel agent is not allowed to do reservation and ticketing for domestic sector
(without any single international sector involved). Domestic sector must be reserved and
ticketed using PSS.
2. Impossible/Illogical Booking
Garuda does not allow travel agent to hold more than one reservation for the same
passenger to travel on or about the same date to one or more destination where the
passenger will be able to use only one reservation.
3. Duplicate /Multiple Booking
Duplicate or multiple bookings for the same time frame where it is not possible for the
passenger to travel simultaneously is prohibited, including :
 Duplicate/multiple reservations within PNR or across PNRs for the
same route.
 Duplicate/multiple reservations for the same passenger regardless of
flight number, class, date of traveling and booking status.
4. Excessive Booking and Cancelling
Frequent booking and cancelling in many transactions (PNRs) is prohibited.
5. Churn
Travel agent is not allowed to do rebooking and cancelling of the same or different flight,
class, date, or route in one PNR in order to extend the ticketing time limit or to hold
seat inventory and for any other reasons.
6. Unwanted/Cancelled/Inactive Segment
Travel agent must check and monitor the queue regularly in order to :
 Remove all unwanted segments at least 25 hours prior to flight departure time.
 Remove all cancelled/inactive segments with status codes such as HX, DL, UN,
NO and UC at least 25 hours prior to flight departure time.
7. Waitlist Segment
Travel agent is allowed to make only two waitlist segments in one PNR.
 All waitlist segments must be cancelled from active PNR at least 25 hours prior
to flight departure time.
 Unwanted waitlist segment must be cancelled promptly
8. Passive Segments
All passive booking/segment and ticketing are not allowed.
Travel agent must use the same GDS to book segment and issue ticket.
9. Open Flight
Open flight is not allowed.
10. Unticketed
Travel agent must issue ticket for any reservations created or provide the ticket
number.
11. Group booking
Group booking is not allowed in GDSs
12. False Class, City-pair, Flight or Transaction date
Booking with false class, city-pair, flight or transaction date is not allowed and will be
considered as misconduct.
13. Fictitious Booking (False Name)
Travel agent must never create active booking with fictitious name e.g. AAA/MR,
BBB/MR, INDONESIA/MR, MICKEY/MOUSEMR etc.
Reservation should only be made upon passenger’s request with the intention to travel
and issue ticket.
14. Training/Test Bookings
Creating PNR(s) for training and testing purposes must be in training mode instead of
production mode.
PENALTY
Failure to comply with those mentioned above will cause travel agent to pay penalty of USD
5.00 per head/segment.