RESULTS OF 2014 SURVEY
From Friday 31st January for 1 week we conducted our annual Patient Survey in
consultation with the Patient Group. 100 patients responded to the questionnaire.
Below is a summary of the results, with a selection of comments that were provided.
The information is used to assist the surgery in developing new ways of working or
making patients aware of systems already in place and getting useful feedback.
Summary of results
In October 2013 the Surgery held a Saturday morning flu clinic, for the first
time and we are looking to do a similar clinic this year but are interested how
this is viewed by patients.
Yes I would like to
attend a Sturday Flu
Clinc in the future
19
No I would rather have
my Flu Jab during
surgery hours
10
48
No I would rather have
an appointment during a
late Tuesday evening
surgery
23
No preference
Summary of comments
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A very useful service – it worked well last time!
Very Impressed with the quick and efficient way this clinic ran. Well done
Saturday is ideal. As many people don’t work on a Saturday.
We now regularly send SMS text patients, to remind them of appointments. We
can only do this if we have a current mobile phone number and have the
patient’s agreement that we may contact them in this way.
I have received text
messages from the surgery
and I am happy w ith this
service
29
41
I am not currently signed up
for the service but w ish to do
so in the future. Please
contact reception to do this
I do not w ant to be sent text
message reminders
31
Summary of comments
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Txt messaging is a good idea – nice to have a reminder
Useful reminder of an appointment
SMS is an excellent idea and should be the norm these days.
It is a great reminder
Good prompt reminder
What do you feel would improve the waiting room? (Please tick all
that apply)
Music. If so, what type
of music
18
Radio. If so, which radio
stations
23
Alternative seating plan
Overall appearance e.g.
to decoration
23
24
Other - (Please state)
Happy way it is
10
14
8
No preference
Summary of comments
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Music. If so, what type of music
Ambient Music Relaxing: de-stressing
Radio. If so, which radio stations
Radio 1& 2 Classical or Rock,Jazz
PLEASE NO MUSIC OR RADIO
No music especially if your ill, no music get enough in the shops.
Alternative seating plan
More seats in busy open surgery
Seats grouped in clusters rather than in Rows
Overall appearance e.g. to decoration
Re decoration - (a number of patients felt it was time to re paint the waiting
room make it brighter and a maybe a change to the painting on the wall)
Improve lighting
Waiting room is fine, nice selection of toys – common room sometimes quite
toasty – could encourage on lowering the thermostat!
Could do with a refresh certainly. As someone with a bad back from time to
time there are too few suitable chairs with good lumber support.
Electronic information boards are used in many waiting rooms – They can
help in passing on useful information.
Think it is fine
No problem with current arrangement
Already clean and tidy
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Better magazines in the main waiting room – Woman’s magazines. NO music
or Radio please
Heating on cooler days
We now offer the ability to order repeat prescriptions and book routine
appointments on line (you can get a user name and password, which covers both
services from reception)
I currently use the online
prescription and
appointment booking
service
4
27
40
I was not aware of the
facility, but would
interested in getting
access to the system
I would not use the
service
29
No Response
Summary of comments
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An excellent service, especially for those who live several miles away
Didn’t realise that the booking appts was working – will use in the future.
Excellent
It is great idea and means you don’t have to use the Drs time unnecessarily.
It is a great service
We recently held a successful Patient Group Education meeting, with talks from
the Gainsborough trust on ways of helping those with alcohol problems and
Health Watch Cambridgeshire. Listed below are some possible topics for the
future. Please indicate which ones you would be interested in, and let us know of
any other subjects you feel would be of interest
Support for Carers
17
Diabetes/Lifestyle
16
Pain Management
62
Macmillan Nursing
9
11
Understanding Clinical
Commissioning
Other - (Please state)
13
Summary of comments (Other Topics)
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CBT self help/Therapy Depression
Managing Asthma
Working with epilepsy for sufferers and carers
Childhood conditions
Allergies
Weight management for men (useful for my husband) Stress management for
me!
Mental Health – more accessible help for suffers and family
Events could be held more frequently.
How do you rate the service you get from the Kimbolton Medical Centre overall?
101
18
Excellent
Good
Average
Poor
Very poor
No Response
80
Summary of comments
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Never had an appointment go wrong. My Doctors have always strived to
resolve my issues. Both Reception and the Pharmacy have been more than
helpful.
I appreciate the great access to services and primary care that the surgery
provides. A Saturday clinic would be great as I work full time into the
evenings
Today for example, I telephoned to book an appointment with Dr
Scattergood. I telephoned at 9.10, it was not urgent – I was seen before 9.40
am.
Waiting times often too long - walk in appointments excellent
After talking to patients with other practices around the country I think we are
lucky to have this practice.
I think the service you provide is absolutely first class – Thank you
Do not change a good service
Your Surgery is far better than local Surgery where I was before. Your
Receptionists and Doctors are friendly and understanding.
They are excellent they help me and also my Mum and she Is 79 and she is
happy with all the others at Kimbolton Medical Centre
Difficult to know how the service could be improved
Very Good System of open surgery and appointments – some colleagues in
other Cambridgeshire Pactice’s have to wait weeks see a Dr.