Jane Anne Smith Term: Home: Telephone: e-mail: LinkedIn: 31 St. Anne’s Grove, Blackrock, Co Dublin Ballybeg House, Ballyknock, Co Roscommon 085 728569 (mobile) janesmith@irelandmail.ie ie.linkedin.com/in/janesmith Career Objective: A multi-linguist with a tract record in customer service and relationship management in the retail and manufacturing sectors together with leadership and organizational skills developed in sports and clubs is determined to contribute to a research organisation growing its international markets. Education: 2010-present Bachelor of Arts in European Studies The University of Dublin, Trinity College Relevant Subjects: French, Spanish, European History, Politics & Sociology Results: Expected Result 2.1 3rd Year: 2.1, 2nd Year: 2.2, 1st Year: 2.1 Project: ‘The Spanish Catholic Church during the Dictatorship of Francisco Franco – Collaboration to Opposition’. Conducted extensive research in both Madrid and Alcala de Henares and interpreted and analysed primary Spanish sources. 2004-2010 Cadbury College, Ballyknock, Co Roscommon Leaving Certificate Results Higher: English (A1), Irish (B2), History (B2), French (B3), Geography (C1), Biology (C2) Ordinary: Maths (B1) Employment History & Experience Hewlett-Packard Production Operative Summer 2013 Achievements and Skills Gained Worked to production targets and to deadlines. Completed an analysis of rejected product for the Quality Control Manager, which resulted in a 10% improvement in quality levels. Developed oral communication skills at all levels in the company including supervisors and senior management. HMV Sales Assistant Achievements and Skills Gained Summer 2012 Customer service. Operated computerized stock control system. Accurate input of data. Assisted in the Store Manager in re-ordering goods and ensuring on-time delivery. First Active Commercial Loans Achievements and Skills Gained Summer 2011 Accurate completion of various clerical duties. Developed excellent customer service and telephone skills. Worked as part of a team. Gained overview of Financial Services Sector. Interests and Achievements Trinity College EUROPA Society Secretary Trinity College Hockey Club Secretary School Hockey Captain 2013-present Organised debates within and between universities. Liaised, secured, promoted events at which high-profile international speakers presented. Many social functions were organized, where up to 200 people attended. All events were within budget 2011-2013 Scheduled and organized the annual training sessions. Managed and organized 4 intervarsity competitions and many successful social functions. 2006-2007 Additional Information and Skills Full clean driving licence. Proficient at MS Office applications & internet use. Good written and spoken French Referees Mr JP Jones Lecturer Department of Hispanic Studies Trinity College Dublin 2 e-mail: jxjones@tcd.ie Tel: 6960000 Mr PW McCormack Operations Manager Hewlett-Packard Liffey Park Campus Co Kildare e-mail: pwmcc@hp.ie Tel: 4120205