Technology Orientation topics
Getting started with Albemarle County
Guidelines for acceptable use (review AP-3, AP-3B)
Initial sign-on process
Changing your password
Shutdown/logoff—preferred procedures
Understanding applications available for use
 Office applications
 Department-specific applications
 Instant messaging (what is preferred client?)
 RightFax
Email access
 Email expectations (using the calendar, responding to emails promptly—consider
in light of customer service standards and refer to department-specific standards
on Intranet)
 Highlights of email etiquette, and plug for Louise’s class on effective email
communication
 Outlook
 Accessing the web client
 Mailbox size
 Message size restrictions
 Email spam
All about passwords
 Password requirements
 How often to change (90 days)
 What to do when you forget your password
 Password etiquette (confidentiality, don’t sign on as someone else, etc.)
Support options
Who is the Help Desk (pictures of staff, or have them visit if possible)
When to email Help Desk vs. when to call (i.e., what constitutes an emergency?)
Other IT support personnel (pictures of support analysts, explanation of how they
support designated departments—but for fastest service, always go through the Help
Desk)
PC Resources
Data backup is your responsibility
No installing of extra software
File management best practices (this might be outside the scope of this orientation)
Network resources
Server(s) available for short-term document sharing
Network printers
Wireless access
VPN access (department-head decision)
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Technology Orientation topics
Finding the Intranet
Finding and using Inside Albemarle
Virus protection
Sharepoint
What it is
Frequently-used sites
Benefits of using it
How to create sites
Phone training
General voicemail etiquette (acceptable message, response time, give dept. operator
option, set to forward during non-standard holidays)
Logging in
Changing password
Recording greetings and name
Playing messages
Responding to messages
Forwarding messages
Temporary greetings
Checking messages remotely
Get help
Email notifications for voicemail messages
Weather Line
Training options
Classes
Individualized coaching
Office hours
Technical skills assessment
2/6/2016
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