The Partnership for Excellence will be transitioning to Accountability Reporting for Community Colleges (ARCC) in the
2007-2008 academic year. The ARCC Steering Committee will be reviewing the outcomes for the 2006-2007 PFE
projects. This report documents the progress each project has made toward its stated PFE objectives. The PFE Evaluation
Handbook should be read prior to completing this report, and it should be referenced at the time of completion.
Please complete all sections. To type your responses, click inside a box and begin typing. The box will automatically
expand when you reach the bottom. If the items in a section do not completely match the items used in the project’s
original proposal, please state the information you feel best addresses them. To help you complete this report, a
hypothetical sample of a completed evaluation report is provided in the Evaluation Handbook and on the final two
pages of this report. If you have any additional questions, contact Crystal Kollross in the Institutional Planning and
Research Office at extension 3290.
Note: A TYPED completed PFE evaluation report must be submitted.
Name of Project Manager(s): ______________________________________ Extension(s): ____________________
Partnership for Excellence Number: __________
Section I. Need Statement
Describe in detail the problem or opportunity the project is intending to solve or satisfy. In other words, describe succinctly the
fundamental rationale for the project. The need statement should be justified by providing data that support the need for your
project. State how the need relates to the PFE Goals.
Section II. Objective(s) for 2006-2007
List the project’s general objective(s). If the project has more than one unrelated Objectives, be sure to list these Objectives
separately. For each objective, click next to the PFE Goal it impacts then type a “X.” If an Objective does not support any of the PFE
Goals, click next to “not applicable” then type a “X.” To create additional boxes, highlight all of the area you want to duplicate, copy,
and immediately paste the copied material above Section III.
Objective(s)
Objective 1:
Objective 2:
Objective 3:
PFE Goals
___Transfer
___Workforce Development
___Degrees/Certificates
___Basic Skills Improvement
___Successful Course
Completion
___Not Applicable
___Transfer
___Workforce Development
___Degrees/Certificates
___Basic Skills Improvement
___Successful Course
Completion
___Not Applicable
___Transfer
___Workforce Development
___Degrees/Certificates
___Basic Skills Improvement
___Successful Course
Completion
___Not Applicable
Section III. Activities Completed in 2006-2007
List the activities completed during the 2005-2006 academic year. List all activities that supported your Objectives. Include types of
services, number of service hours provided, and number of students and/or departments served. Also, include any items or equipment
purchased.
Section IV. Progress Toward Objective(s) in 2006-2007
Please provide documentation to show to what extent the project’s Objective(s) were achieved. If it is too early to demonstrate
progress, please explain how and when progress will be demonstrated.
Section V. Recommendation(s)
Indicate your recommendation(s) as to what should be done with the project. For example, continue the project as it is, expand the
project, reduce it or discontinue the project. Explain your reasoning behind the recommendations. Include, if possible, the impact on
students, departments, and/or other projects that would result if the recommendations were carried out.
Hypothetical Sample of a Completed Evaluation Report
Section I. Need Statement
Section III. Activities Completed in 2003-2004
Need Statement
New students are not well informed about the resources and services
provided by PCC.
Participants
ｷ
All new incoming students for Fall 2002 who attend the Orientation
Data Documenting the Need
According to data from PCC, in 2001 the retention rate for students who
attended the Orientation was 57%, and their success rate was 42%. New
students are utilizing services provided by PCC three times less than
continuing students.
Staff Activity: to assist with the implementation of services and
programs
ｷ
Hired 13 hourly staff members who worked 2700 hours from July
2002 through April 2003
Rationale for the Project
If new students are better oriented and prepared for taking classes at
PCC, they will be more aware of the resources available to them and be
more likely to use these tools/services. If students are able to utilize
resources and services provided by PCC, they will be more likely to
successfully complete their courses.
Relation with PFE Goals
The focus of this project will have an effect on Goal #3, Successful
Course Completion by increasing the number of students who
successfully complete their courses. This project may also have an
impact on the goals of Transfer Rate and Degree/Certificates Awarded by
increasing the likelihood of course completion.
Objective 1: To
increase students’
success and retention
rates by augmenting
the services provided
in New Student
Orientations
Objective 2: To
increase new students’
level of awareness of
PCC’s resources and
services
PFE Goal(s)
__ Transfer
__ Workforce
Development
__ Degrees/Certificates
__ Basic Skills
Improvement
_X Successful Course
Completion
__ Not
Applicable
__ Transfer
__Workforce
Development
__ Degrees/Certificates
__ Basic Skills
Improvement
__ Successful Course
Completion
Evaluation Activities: to collect data on the effectiveness of Orientations
ｷ
Compiled data from New Student Orientation Surveys
ｷ
Made 2400 follow-up phone calls to new students to verify if all
their questions and/or concerns were addressed at the Orientation
Equipment and Staff Development
ｷ
Purchased 2 laptop computers to conduct presentations in
PowerPoint
ｷ
New Student Orientation Leaders attended a one-day conference on
student retention conducted by the Association of Higher Education
Section II. Objective(s)
Objective(s)
Service Activity: to increase student awareness of resources and services
and in turn increase student course completion rate
ｷ
Served 2400 new students at 6 New Student Orientations
ｷ
Representatives from 4 departments made presentations at the
Orientations
ｷ
Designed a New Student Orientation brochure
ｷ
Assembled 850 packets of pertinent information about academic and
student support programs and mailed to new students who requested
information
ｷ
Met with 950 new students to discuss their concerns and questions
_X Not
Applicable
Section IV. Progress Toward Objective(s)
Section V. Recommendation(s)
Objective 1: New Students’ Success and Retention
Comparison Measures
Students that attended the New Student Orientations were compared to
students who did not attend in regards to retention and success rates.
Comparisons were also made from the students who entered in Fall 2002
to those in Fall 2001, the baseline data.
Progress/Results
During their first semester, students who participated in the Orientations
completed an average of 11.98 course units compared to students who
did not participate in the Orientation who completed an average of 6.52
course units.
Relation to PFE Goals
By increasing students’ knowledge of resources and services, students
will be more likely to complete their courses (Goal #3).
Baseline Data
Fall 2001
Retention Rates
Success Rates
Project Outcome Data
Fall 2002
Retention Rates
Success Rates
Attended
Orientation
57%
42%
Did not Attend
Orientation
49%
36%
Attended
Orientation
78%
62%
Did not Attend
Orientation
51%
39%
Criteria for Success
Goal
Follow-up Phone Calls Contact 100% of the students
Schedule Appointments Meet with 80% of students
with questions/concerns
Outcome
Reached 75%
Met with 65%
Objective 2: New Students’ Awareness of PCC’s Resources and
Services
Evaluation Method
Students were asked to indicate how much the Orientation increased their
level of awareness of PCC’s resources and services.
Criteria for Success- Goal
75% of students who attend the New Student Orientation will feel that
they have a better understanding and awareness of PCC’s resources and
services after attending the New Student Orientation.
Criteria for Success –Outcome/Progress/Results
The majority of students (98%) indicated that the Orientation
significantly increased their level of awareness of PCC’s resources and
services.
Relation to PFE Goals
Although this does not directly relate to any of the PFE Goals, this
objective does allow for the evaluation and improvement of the New
Student Orientation, which does aid in the completion of Goal #3.
Recommendations
This project should be continued since it has had an effect on increasing
students’ success and retention rates. Next year, more effort will made to
streamline the Orientations and increasing the quality of customer service
and student support services.
It was determined that students are more likely to be available during the
evening hours to discuss concerns and questions. More effort will be
made to schedule hourly staff during the evening hours to meet with new
students.
It was determined that hourly staff needed additional training in student
support services and customer service. New Student Orientation leaders
will attend workshops on ways to train hourly staff on effective customer
service. Hourly staff will attend workshops on student support services.
Effects on Outcomes
If the above recommendations are carried out, students, staff, and
departments will be impacted. New students’ success and retention rates
will increase because more students will be served in the evening hours.
The quality of the services our office provides will also increase students’
level of awareness of PCC’s resources and services. This will increase
the number of new students who are served by on-campus departments
and programs throughout the academic year.