JOB & PERSON SPECIFICATION GRADUATE TRAINEE
JOB TITLE:
Graduate Trainee
REPORTS TO: Senior Contract Manager/
Contract Manager/Deputy Contract Manager/
Team Leader/Placement Manager (depending on
post) & Graduate Scheme Sponsors
DEPARTMENT: Operations
COMPILER: Deputy Director, HR/L&D
DATE: January 2013
RESPONSIBLE FOR: Assistant Support Workers /
domestic staff/PSAs (where appropriate)
Overall Purpose
To complete Look Ahead’s Graduate Scheme in supporting vulnerable people to move towards
greater independence within the community by providing a flexible and individually tailored support
package.
Key Responsibilities
Graduate Trainees will be required to demonstrate strengths in all the indicators set out in the relevant
Look Ahead Competency Model. More specifically, the post-holder will:

Undertake two 6 monthly placements in Operations (within an Accommodation Based Service
and a Floating Support Service)

Develop support work skills under the guidance of the Line Manager and team members
including key-working, undertaking assessment of needs/risk assessments, supporting action
plans and developing links with key agencies etc.

Undertake specific performance improvement projects as assigned by the Line Manager or
Programme Sponsor.

Complete a Graduate/Line Manager Agreement

Complete Look Ahead's ‘Bridge Programme’ (Training for management positions)

Attend regular programme sponsor meetings to review progress against objectives

Adhere to Look Ahead’s Policies and Procedures.

Engage in learning and development activity to increase knowledge and skills.

Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/PSAs
where appropriate.

Undertake any other duties consistent with the grade and nature of the post as may be
reasonably assigned.
The above sets out the post’s key responsibilities. The post holder will be required to undertake
various tasks and duties to ensure that these key responsibilities are effectively met.
JD & PERSON SPEC JAN 2013
JOB & PERSON SPECIFICATION GRADUATE TRAINEE
PERSON SPECIFICATION:
LAHC Competency Model Framework (non-management)
This generic framework mirrors the Balanced Scorecard Business system and its approach to the
measurement of LAHC organisational effectiveness in four key performance areas: Customer
Relationship Management (CRM); Business Processes and Operations (BPO); Leadership (L) and
Results Orientation (RO).
CRM
BPO

Key Account (Service Planning)

Planning & Organising

Relationship Building

Technical/Legal/Systems Knowledge

Relationship Management

Resource Utilisation
Leadership
Results Orientation

Vision/Culture

Commercial/ Business Acumen

People Potential

Financial Awareness

Communications Management

Performance Management
In submitting your CV / Application (dependant on the job you have applied for), consider what
indicators you would expect to see under each of the three headings within each competency
quadrant and demonstrate how you meet them.
Personal Attributes
 Enjoys social interaction and the company of others, joins in local activities to
encourage customer involvement
 Approachable and open behaviour
 Prefers working as part of a group or team
 Is fundamentally calm and resilient, does not let emotion adversely affect them or
obscure their judgement
 Has a practical and logical mind and is naturally well organised
 Thrives on change and enjoys dynamic diverse environments
 Is confident with high levels of self-esteem
 Is respectful, articulate and sensitive in style of communication
 Is essentially customer–focused
 Is motivated towards excellence and improvement of personal performance with
a can do attitude
 Ability to cope positively with challenging and diverse behaviours
JD & PERSON SPEC JAN 2013
JOB & PERSON SPECIFICATION GRADUATE TRAINEE
Benchmark Qualification and Experience Level


Degree (Graduates within the last 3 years from September 2013)
Applicants may have other post graduate qualifications
Remuneration
Grade: Graduate Trainee
2013 Salary: £18,000 pa.
Note: The Company may change this Job Description and Person Specification from
time to reflect the changing needs of the business. Substantial changes could require a
job evaluation re-assessment which could affect the job grade and contractual terms of
this job.
JD & PERSON SPEC JAN 2013