Qwest Wholesale Service Delivery Intervals
The intervals described below are Qwest’s standard Service Order Fulfillment interval targets. For
purposes of this document, Service Order Fulfillment is defined as the completion of Billing functions,
Network functions, and the subsequent notification of completion of such functions to our customer.
The Service Order Fulfillment intervals for transaction requests submitted through Remote Control SM, in
most cases will be reduced due to automated flow-through of the provisioning process from order entry to
customer notification and may be shorter than the intervals stated below. Standard Service Order
Fulfillment is performed 24 hours a day, Monday through Friday, unless otherwise noted or manual
intervention is required for problem resolution or special handling.
For orders requiring manual intervention, Service Order Fulfillment will be performed during standard
business hours, 8:00 a.m. to 5:00 p.m. in every time zone, Monday through Friday.
All days are stated in BUSINESS DAYS unless otherwise noted.
ANI Provisioning – Switched Services
Add an ANI
Qwest Change to an ANI
Disconnect an ANI
Block or Unblock an ANI
PAC and VPAC
30 minutes to 1 day + LEC Interval*
30 minutes to 1 day + LEC Interval*
30 minutes to 1day**
30 minutes to 1day
Occurs during ANI provisioning, typically 30 minutes to 1
day***
1 day + LEC Interval*
24 hours
Resubmit LEC Rejected ANI
Manual Orders
* See historical LEC Provisioning Intervals
** Qwest recommends that all disconnects are preceded by a successful Block Request
*** Customized VPAC indices must be requested from your Service Delivery Rep (SDR).– SLA is 24
hours.
*** Internal Rejects require Manual Orders to be keyed by your SDR – SLA is 24 hours.
8XX Provisioning – Switched Services
Add a new 8XX
Add a ported 8XX
Change an 8XX
Disconnect an 8XX
NASC an 8xx
Manual RMC On-Line Order Form
2 days
4 days
2 days
2 days
Up to 24 hrs (if over 25 TFNs and no bill
copy, up to 48 hrs)
Up to 7 days
RMC bulk ADD, DTFO
1 day
3 days
1 day
15 minutes to 1 day
N/A
Build Special Routing for an
8XX
VPAC added to an 8xx
Up to 7 days
Manual Orders
24 hrs
Industry guidelines suggest a 72-hour interval for the port or reject of an 8XX request.
*** Internal Rejects require Manual Orders to be keyed by your Account Manager – SLA is 24 hours.
Calling Card Provisioning – Switched Services
Add a Calling Card Code
Disconnect a Calling Card Code
Block or Unblock a Calling Card Code
1
15 minutes to 1 day
15 minutes to 1 day
N/A (must Disc and Add back)
updated 6/02/06
Dedicated Services Provisioning
Interval depends on local access selection below:
I. Qwest Provided Local Loop-Qwest Local Broadband (On-net QLBB/QLINK)
100% Qwest network*
*QLBB Dedicated DS0, DS1
*QLBB Dedicated DS3s
*QLBB OC3, 12, 48
20 business days
25 business days
33 business days/ICB
* QLBB/QLINK is identified by QwestLink in the Pop Telco Field in Q Pricer.
II. Qwest Provided Local Loop- Qwest Leased Loop (with QCC IXC network)QPA,CO MeetPoint, Ethernet Local(ELA), Preferred Provider
Dedicated DS0, DS1
Dedicated DS3
OC3,12, 48
22 business days
33 business days
33 business days/ICB
III. Qwest Provided Local Loop-Leased Loop (Offnet to the QCC IXC network)
Dedicated DS0, DS1
Dedicated DS3
OC3 ,12, 48
32 business days/ICB
43 business days/ ICB
43 business days/ICB
IV. Customer Provided Access-CPA Ded, CPA non Ded, Layer 3
Dedicated DS0, DS1
Dedicated DS3
OC3, 12 & 48
22 business days
33 business days
33 business days /ICB
V. Cross Connect/Direct Connect/Collocation
Dedicated DS0, DS1
Dedicated DS3
OC3 , 12 & 48
2
33 business days
33 business days
33 business days
updated 6/02/06
By Product/ Action code: Install/Change/Records Only
Dedicated Access Line
Dedicated Internet Access/iQ
DS1 IP
DS3 IP
IP Voice 1+ Termination (VOIP) Install New
Change (Add IP addresses, change sessions)
IP Voice 1+ Termination with DIA (VOIP)
Change (Add IP addresses, change sessions)
Dial-Up voice ports
QMPL- Backbone portion of order only
Collocation
Ethernet
Cross-connects On-net
DS0/DS1
DS3/OC3/OC12
Cross-connects Off-net
DS0/DS1
DS3/OC3/OC12
Frame Relay
PVC/VCC/VPC changes
Record Only Changes (No LEC change required)
Change Ords – Non-LEC (translations- No ASR
required)
DS1 – Internal Move
DS3 – Internal Move
OCN – Internal Move
Change Ords – Requires LEC Change
DS1 – External Move
DS3 – External Move
OCN – External Move
Dedicated 8xx- No Enhanced Routing
New 8xx to a New Trunk
Ported 8xx to a New Trunk
New 8xx to an Existing Trunk
Ported 8xx to an Existing Trunk
Change Order (No COS Change)
Change Order ( COS only)
Dedicated 8xx With Enhanced Routing
New 8xx to a New Trunk
Ported 8xx to a New Trunk
New 8xx to an Existing Trunk
Ported 8xx to an Existing Trunk
Change Order (No COS Change)
Change Order( COS change only)
Dedicated 8xx Bulk Add
Without Off-net
With Off-net
Dedicated 8xx Ordering Limitations
RMC DTFO
RMC Batch Ordering
RMC 8xx OLOF- for Coordinated turn up/ Hot
cut, In-switch overflow and supertrunk ordering
3
22/33 business days (22 business days for DS1 circuit,
33 business days for DS-3 circuit)
22/33 business days (22 business days for DS1 circuit,
33 business days for DS3 circuit)
22 business days
33 business days
15 business days
7 business days
15 business days after customer accepts DIA circuit
7 business days
5 business days
8 business days
45 business days
30 business days
ICB, but default to 10 business days
ICB, but default to 20 business days
ICB, but default to 22 business days
ICB, but default to 33 business days
(Circuit Intervals above)
8 business days
5 business days
8 business days
15 business days
15 business days
22 business days
33 business days
45/ICB business days
New Trunk Commit Date + 3 business Days
New Trunk Commit Date + 6 business Days
6 business days
9 business days
4 business days
1 business day
New Trunk Commit Date + 10 business Days
New Trunk Commit Date + 13 business Days
13 business days
16 business days
11 business days
8 business days
1 business day
4 business days
2,000 per day and 10,000 per week
5,000 per day and 25,000 per week
Qwest recommends individual batches of 1,000.
List critical information in comments section of the 8xx
order form
updated 6/02/06
Disconnects
General Disconnect Interval
Dial
8XX, Calling Card Code, ANI
4
The greater of:
 Desired Date OR
 Received Date + 30 Calendar Days
NOTE contracts require 30 days
Received Date + 10 Calendar Days
See product-specific section above
updated 6/02/06