Medical Imaging UK Ltd
The Triangle
Wild Wood Drive
Worcester
WR5 2QX
COMPANY MISSION, VISION AND VALUES
Medical Imaging’s mission, vision and values are to provide a patient centric service that aims to
improve the health and wellbeing of the patients we serve by working to achieve excellence in service
delivery. It is our view that this ethical consideration for our patients has made our company the
success it is today.
FAILSAFE OFFICER JOB
DESCRIPTION©
Commercial in confidence
Failsafe Officer job description
Document title
Failsafe Officer job description
Document version
1.0
Document author
Deborah Batey-McKenna
Internally approved by
Andrew Seggie
Internally approved date
15th July 2013
Externally approved by
Jan Gill
Externally approved date
15th July 2013
Release date
15th July 2013
Review date
15th July 2014
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Failsafe Officer job description
Commercial in confidence
CONTENTS
Failsafe Officer Job description ............................................................... 4
Service conditions: .................................................................................................. 4
Job title: ....................................................................................................................................... 4
Contact period: .......................................................................................................................... 4
Reports to: .................................................................................................................................. 4
Responsible to: ........................................................................................................................... 4
Liaises with: ............................................................................................................................... 4
Hours of work:........................................................................................................................... 4
Starting salary: ........................................................................................................................... 4
Payment: ..................................................................................................................................... 4
Period of notice: ......................................................................................................................... 4
Medical report: .......................................................................................................................... 4
Annual leave: ............................................................................................................................. 4
Company Policies: ..................................................................................................................... 4
Confidentiality: .......................................................................................................................... 4
Clinical Governance: ................................................................................................................. 4
Equal opportunities: ................................................................................................................. 5
Health and Safety: ..................................................................................................................... 5
Data Protection: ......................................................................................................................... 5
Customer Care: .......................................................................................................................... 5
Infection Control: ...................................................................................................................... 5
Smoking Policy: ......................................................................................................................... 5
Company mission, vision and values: ................................................................. 6
Our mission ................................................................................................................................ 6
Our vision ................................................................................................................................... 6
Our values .................................................................................................................................. 6
Job summary: ........................................................................................................... 6
Key areas and responsibilities ................................................................................................. 6
Key Responsibilities .................................................................................................................. 7
Organisational ........................................................................................................................... 9
Knowledge, Skills and Abilities .............................................................................................. 9
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Commercial in confidence
Failsafe Officer job description
FAILSAFE OFFICER JOB DESCRIPTION
Service conditions:
Job title:
Failsafe Officer
Contact period:
This is a permanent post subject to satisfactory completion of a
3 month probationary period
Reports to:
Programme Manager
Responsible to:
Directors MEDICAL IMAGING UK Ltd
Liaises with:
Directors, Patients, medical professionals, screening team, line
managers, IT/technical peers
Hours of work:
Part-time, nominally 18.13 hours per week. The employee’s
normal working hours may be undertaken flexibly between
8.00 a.m. and 6.00 p.m. Monday to Friday.
Starting salary:
Pro rata for 0.5WTE £10,739 - Salary band 5, spine point 16
(£21,478)
Payment:
Monthly by direct credit transfer
Period of notice:
Two months notice both parties
Medical report:
The appointment may be subject to satisfactory health
clearance and Criminal Record Bureau checks.
Annual leave:
25 days plus relevant public holidays based on 5 day working
week. Prorated based on hours worked.
Company Policies:
Confidentiality: Under no circumstances, either during or after the end of your
employment (however it is terminated) may you divulge any
unauthorised person confidential information relating to
Medical Imaging. This includes but is not limited to,
information covering patients, individual staff records,
industrial relations, financial affairs, contract terms and prices
or business forecasts. All such information must be treated as
confidential; Breach of this confidence may result in immediate
dismissal. Each individual must comply with information on
security and confidentiality issues including the Data
Protection Act 1998, the principles of Caldecott and NHS
confidentiality regulations.
Clinical Governance: Staff are expected to provide patients with timely and effective
care. Treatment and direct/indirect support must be based on
best practice. Everyone is responsible for this and all Medical
Imaging employees are an important part in achieving this.
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Failsafe Officer job description
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Equal opportunities:
It is Medical Imaging’s policy that no job applicant or
employee shall receive less favorable treatment than another on
the grounds of sex, marital status, race, religion, creed, colour,
nationality, ethnic or national origin or sexual orientation.
Medical Imaging has an equal opportunities policy and it is for
each employee to contribute to its success.
Health and Safety:
It is the objective of Medical Imaging that employees and
others be protected, so far as is reasonably practicable, from
risks to health and safety arising from work activities.
Employees must be aware of the responsibilities placed on
them under the Health & Safety at Work Act 1974 to maintain a
safe environment for staff, patients and visitors, to observe
obligations under organisational and departmental Health &
Safety policies, maintaining awareness of safe practices and
assessment of risk.
Data Protection:
To obtain, process and use information (held on computers and
manual filing systems) in affair and lawful way. To hold
persons identifiable information for specific registered
purposes and not to use, disclose or transfer person identifiable
information in any way that is incompatible with the law and
Caldicott requirements. To disclose person identifiable
information only to authorised persons or organizations as
instructed. Email must not be used to transmit person
identifiable information between medical Imaging and other
premises without advice concerning additional document
protection.
Customer Care:
The aim of Medical Imaging is to provide patients and clients
with the best possible care and services. In order to meet this
aim, all our staff are required at all times to put the patient and
client first and do their utmost to meet their requests and needs
courteously and efficiently. In order that staff understands the
principles of customer care and the effects on their particular
post and service, full training will be given.
Infection Control:
All healthcare workers have an overriding duty of care to
patients and are expected to comply fully with best practice
standards. You have a responsibility to comply with Medical
Imaging policies for personal and patients safety and for
prevention of healthcare associated infection (HCAI).
Smoking Policy:
Medical Imaging provides a smoke free work environment.
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Failsafe Officer job description
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Company mission, vision and values:
Our mission
As a company we aim to provide our patients and clients with a consistently high level of
care, skill and professional integrity. We believe that the service we provide represents
outstanding economic value, yet maintains the highest technical and professional
standards clinically achievable. Our commitment extends not just to our patients, but to or
staff, our careers and our profession as a whole.
Our vision
A promise that we with the assistance of our patients and commissioners will be fully
involved in improving the health and social care of the people we serve.
Our values
Keeping people at the centre of everything we do
Providing excellent, accessible and equitable services
Communicating openly and with integrity
Treating others as we would wish to be treated
Medical Imaging’s mission, vision and values are to provide a patient centric service that
aims to improve the health and wellbeing of the patients we serve by working to achieve
excellence in service delivery. It is our view that this ethical consideration for our patients
has made our company the success it is today.
By focusing on the needs of the patient we create bespoke solutions to meet the demands
of those we serve. We tailor all service provision according to the locality and not to a set
specification.
Our service provision is National Service Framework (NSF) and National Screening
Committee (NSC) compliant.
Job summary:
Key areas and responsibilities
The Failsafe Officer role will encompass the whole screening pathway to ensure failsafe
activities are quality assured and performance managed according to strict local and
national policies, protocols and standards. The Failsafe Officer will be responsible for the
production of audits, highlighting areas for improvement and implementing change to
provide assurances that all patients within the pathway are accounted for.
You will have a good understanding of the importance of failsafe systems within a
programme environment and knowledge of National Screening Committee guidance and
objectives, National Diabetic Eye Screening Programme guidance, objectives and quality
assurance standards will be essential.
The Failsafe Officer is responsible for overseeing the Failsafe activities within the
programme, ensuring that all patients eligible for Diabetic Retinal Screening are invited to
attend an annual appointment and that patient’s movements can be tracked through the
system. This will require ensuring that policies and procedures are in place and regularly
audited for compliance.
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Failsafe Officer job description
Commercial in confidence
The Failsafe Officer will need to ensure that all health professionals and stakeholders in
the programme are aware of their failsafe responsibilities and will be required to highlight
any areas of concern to the Programme Manager and Clinical Lead but also act upon these
concerns. Key responsibility will be interaction with GP practices and Hospital Eye
Services in the screening pathway to ensure quality data returns to the Screening
Programme.
In conjunction with the retinal screening team, the post holder will ensure that the diabetic
retinal screening service is continuously developed and delivered in accordance with
requirements outlined by the National Screening Committee to the population of people
with diabetes in the designated area. The post holder will have indepth knowledge of
service management within diabetic retinal screening assisting the Programme Manager in
matters relating to the delivery and quality assurance of the service.
Key Responsibilities
In conjunction with the Programme Manager and Clinical Lead to be responsible for
quality assurance audits at local level and be involved with regional and national level
audits highlighting areas for improvement and implementing change. You will be
required to support the clinical team to assist them to implement improvements.

Ensure that the Screening Programme can report on, and have a detailed
understanding of, the NHS Diabetic Eye Screening Programme Quality Assurance
Standards

Provide reassurance to Clinical Lead, Programme Manager and Key Stakeholders
that the Screening Programme has effective Failsafe policy and processes in place

Participate in regular meetings with the Programme Manager and Clinical Lead to
review failsafe systems and develop strategies to improve areas of poor
performance

Actively participate in multi-disciplinary team meetings and follow up actions that
arise from these meetings

Ensuring that the Medical Imaging administration office and eye hospital
departments in the screening programme have policies and standard operating
procedures implemented to ensure effective failsafe throughout the screening
pathway

After data validation of the central list by the Failsafe Officers, work directly with
GP practices to provide feedback to each GP practice on any address gaps between
the numbers provided by the practice and the QOF returns

Provide systematic and proactive feedback to the patient’s GP on:
o patients who are referred into Ophthalmology from the screening
programme
o patients who are discharged from Ophthalmology into the screening
programme;
o patients presenting to the screening programme via other routes than the GP;
o patients who become excluded from the programme;
o deceased patients;
o patients who have moved;
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Failsafe Officer job description
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
Regularly review date-flagged exclusions and return to screening as appropriate,
ensuring all invitation and result letters are actually sent

Frequently evaluate the data and report on DNA and DNR numbers, location and
causes to ensure cost effectiveness of the Programme and identify potential issues
relating to service accessibility and equality

This DNA/DNR audit will also link in with service provision:
o DNA figures high at specific locations then location may need further
evaluation
o High DNA/DNR at specific GP practices then Failsafe Officer should liaise
with GP, Practice Nurses, Community Leaders and Public Health to work to
promote the Screening Programme and educate patients on the importance
of attending

In conjunction with the Screening Provider ensure receipt of outcome data on those
patients who have been referred to the Hospital Eye service for further assessment
and treatment; including slit lamp bio-microscopy assessment due to ungradeable
images

Overall responsibility for completion of Screening-to-treatment-timeline (STTT)
audit for local programme (in line with Quality Assurance objective 9) to ensure
data quality

Monitor ungradeable image SLB referral outcomes and relate to DESP image
quality. Discuss image quality concerns with Clinical Lead and Programme
Manager (poor imaging technique, camera artefacts etc.) (QA obj. 4)

In conjunction with the Hospital Eye Service Provider ensure that all patients who
continue to be under the care of the Hospital Eye Service have an annual
screening/retinal examination and that the results are fed back to the programme.

Work closely with those Hospital Eye Services where there are gaps in data and
develop action plans to resolve these issues within a timely manner

Pro-actively be engaged with the acute trusts, the Clinical Lead and the Lead
Ophthalmologists to follow patient information and clinical information flows
between the retinal screening service & the acute trust

Act upon audits regarding incomplete screening episodes, and chase for missing
data

Flag differences in referral grading and grading outcomes between DESP and HES
to Clinical Lead and Programme Manager for grader training and/or patient safety
purposes (via STTT)

Use the Digital Healthcare software to manage the screening process, ensuring the
service meets the standards defined by the National DESP, including the design,
development and preparation of high quality reports through the effective use of
Excel/Access/PowerPoint or any other appropriate system.

Detailed understanding of the Digital Healthcare software patient care pathway so
it can be failsafe monitored and ensure that all patients: are ‘safe’; there are no
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Failsafe Officer job description
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negative feedback options or unmonitored areas; and justified in their pathway
status (e.g. permanent discharges have evidence to support exclusion)

Represent the DESP at meetings as required

Keep up to date with National Diabetic Eye Screening Programme website and
document releases and feedback to Clinical Lead and Programme Manager when
appropriate (e.g. when upcoming changes may affect local procedures and policies
and will create failsafe issues)

Record, audit and investigate data on severely sight impaired / sight impaired
certifications predominantly due to diabetic retinopathy once the information has
been returned by Hospital Eye Service (national template provided) as this shows
the efficacy of the Screening Programme and an important indicator of potential
failings.
Organisational
1. Professional representation of Medical Imaging UK Ltd services at all times and to
relevant groups and at recognised events
2. Be expected to be able to work on their own initiative and contribute fully to the
team environment. They will be flexible in there approach to the changing needs of
the local service and the company as a whole.
3. Participate and contribute to the company newsletter and
communication with other satellite units in other geographic locations.
encourage
4. Be prepared to undertake supporting cover at any other location that may require
help in times of need.
5. Identify any areas of work experience that is a cause of concern and report any
issues to the Team Leader or other senior authority.
6. Responsible for developing and implementing any changes to the service
specification as required maintaining an effective service that meets National
Screening Committee (NSC) standards.
Knowledge, Skills and Abilities
1. Knowledge of diabetes and diabetic retinopathy
2. In-depth understanding of importance of failsafe to meet National Screening
Committee for Diabetic Retinopathy Service objectives and Quality Assurance
standards.
3. Excellent organisational and administrative skills with the ability to manage
projects
4. Ability to work without close supervision and be able to prioritise own workload
against competing priorities
5. Ability to work successfully across professional organisations and with a multitude
of stakeholders.
6. Ability to analyse data and generate reports
7. Ability to manage and supervise the Failsafe Officers
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Failsafe Officer job description
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8. Excellent influencing and facilitating
9. Excellent verbal and communications skills
10. Ability to maintain effectiveness under pressure
11. Flexible and able to adapt to constantly changing situations and environments and
using a variety of approaches to secure support for ideas, strategies and values.
12. Successful completion of City & Guilds qualification
The company has developed working protocols which the post holder will receive
training on and be expected to comply with fully.
This job description is not an exhaustive document but is a reflection
of the current position. Details and emphasis may change in
consultation with the post-holder in line with the needs of the
service.
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