QiCT Workshops Oct 14
QiCT Tailored Workshops for Delivery in your organisation
Behaviours That Challenge Workshop
Themes 1-7 (My Home Life) | CQC Outcomes 6, 12, 14 & 16
To raise awareness that some behaviours that challenge may relate to a way of communicating
To equip staff to support individuals in their preferred way of communication
To equip staff to become proactive in supporting individuals who display behaviours that challenge
Difficult Conversations
Themes 2, 3, 4, 7 & 8 (My Home Life) | CQC Outcomes 6, 14, 16 & 17
To outline what issues are faced when having conversations with relatives regarding a client’s
changing health
To promote confidence in initiating difficult conversations by understanding own style and barriers
to communication
To use a structured communication protocol to ensure effective communication
Dignity In Care Workshop
Themes 1, 2, 3, 5, 6, 7 & 8 (My Home Life) | CQC Outcomes 1, 4, 7, 13 & 14
To understand and recognise the link between dignity and safeguarding
To recognise impact of lack of dignified care on individuals
To be able to recognise best practice
To promote dignity through autonomy, respect, identity and privacy
Effective Supervision Workshop
Themes 2, 4, 6, 7 & 8 (My Home Life) | CQC Outcomes 6, 12, 14, 16 & 17
To gain awareness of the overall purpose and functions of supervision
To feel confident in conducting effective supervision sessions
To review good practice in supervision sessions within organisations
Management Skills Workshop
Themes 3,4,7,8 (My Home Life); CQC Outcomes 12, 14 & 16
To consider strategies for effective management
To gain awareness of how to support the team in order to optimise performance and outcomes
To promote confidence in managing staff, when giving feedback and managing conflict.
Nutrition Workshop
Themes 5 & 7 (My Home Life) | CQC Outcomes 5, 6, 12 & 14
To explore a variety of highly nutritious foods
To recognise the signs of appetite loss
To explore practical ways of encouraging residents to have portions of highly nutritious foods
throughout the day
To equip staff to understand and encourage fluid intake in practical ways
Person-Centred Approach Workshop
Themes 1, 3, 4, 5, 6 & 7 (My Home Life) | CQC Outcomes 6, 12 & 14
To encourage person centred thinking
To equip staff to develop and/or follow person centred plans
Enable staff to evidence that they maximise people’s dignity, choice & respect in their care plans and
daily records.
Webpage: www.buckscc.gov.uk/qualityincare
Tel: 01296 387087
Email: qualityincare@buckscc.gov.uk
QiCT Workshops Oct 14
Pressure Area Care Workshop
Themes 5 & 7 (My Home Life) | CQC Outcomes 5, 6, 12 & 14
To understand the care for skin
To recognise skin damage
To understand the principles of pressure relief/equipment
To better understand the links between nutrition, hydration and skin integrity
Record Keeping Workshop
Themes 4, 6 & 7 (My Home Life) | CQC Outcomes 6, 12, 14 & 21
To promote keeping accurate records of all care and support given to the individual
To promote the confidentiality of record keeping
Safeguarding Adults Workshop
Themes 4, 5 & 7 (My Home Life) | CQC Outcomes 6, 7, 10, 12 & 14
To apply safeguarding theory to practice
To understand how and why to keep people safe
To understand how to when to document incidents
To work together to safeguard
Stoma Care Workshop
Themes 5 & 7 (My Home Life) | CQC Outcomes 6, 11, 12 & 14
To understand what a stoma is and why have a stoma
To understand normal and abnormal stomas
To understand and gain skills on general care of a stoma
Stroke Awareness Workshop
Themes 3, 4, 5, 6 & 7 (My Home Life) | CQC Outcomes 6, 10, 12 & 14
To identify signs and symptoms of a stroke and its prevention
To gain a greater understanding of the physical/psychological and social impact of stroke
For staff to feel they have the knowledge and skills to look after a resident who has suffered a stroke
Falls Prevention and Assistive Technology Awareness Workshop
Themes 1, 5 (My Home Life) | CQC Outcomes 4 and 11
To learn how Telecare contribute to supporting residents at risk of falls.
Increase knowledge and scope of the consequences of falls, risk factors, and intervention required.
Increase knowledge of the ethical framework for good practice when providing Telecare equipment.
To develop practice in needs and risk assessment to maximise benefits of Telecare.
Well-being Workshop
Themes 1, 2, 3, 5, 6 & 8 (My Home Life) | CQC Outcomes 1, 6, 12 & 14
Support all staff to explore the improvement of their well-being and the well-being of the home
To enable all staff members to ‘see’ well-being from the point of view of their residents
To encourage working together amongst all departments of staff
To recognise individual staff efforts and nurture the well-being of staff at work
Wound Care and Dressing products Workshop
Themes 5 & 7 (My Home Life) | CQC Outcomes 6, 12 & 14
To improve staff knowledge of dressing products available for wound management
To be able to identify various dressings for different types of wounds
For staff to recognise possible adverse reactions to certain dressing products
Webpage: www.buckscc.gov.uk/qualityincare
Tel: 01296 387087
Email: qualityincare@buckscc.gov.uk
QiCT Workshops Oct 14
An Introduction to Dementia
Themes 1, 2, 4, 5, 7 and 8(My Home Life) CQC Outcomes 1, 2, 4 and 14
For staff to be able to identify normal ageing
For staff to have an increased awareness of dementia
For staff to recognise the impact dementia has on the daily life of the people they support
Delirium
Themes 1 2, 5, 6, and 7(My Home Life) CQC Outcomes 4, 6, 7, 10, 12, 14 and 16
To identify signs and symptoms of a delirium
To be aware of causational factors
To be able to differentiate between a dementia and a delirium
The Challenge of Caregiving
Themes 1, 2, 3, 4, 5, 6, 7 and 8(My Home Life) CQC Outcomes 1, 2, 4, 6, 7, 10, 12 and 14
To understand that ‘behaviour’ is a means of communication
To identify why some people with a dementia behave in ways that challenge caregiving
To encourage person centred approach to the care of people with a dementia
Dementia Friendly Care Home Environment
Themes 1, 2, 3, 4, 5 and 8(My Home Life) CQC Outcomes 1, 4, 5, 7, 10 and 14
To recognise the impact the environment has on people living with dementia in care homes
To identify environmental changes which could support people with a dementia
To support staff to be proactive in making changes to the care home environment
Catheter Care
Themes 5 and 7 (My Home Life) CQC Outcomes 1, 4, 6, 8, 11 and 14
For staff to feel they have the knowledge and skills to look after residents who have a catheter.
Catheter management, day and night bags
General tips
When to seek further advice
Other Training
The QiCT also liaises with other providers to provide a variety of courses, study days and workshops:
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My Home Life Leadership Programme
Skin Tear Workshop
Oral Health Study Day (Smile for Life)
Caring for the Breathless Patient Study Day
Continence Promotion Study Day
Falls Prevention Study Day
Stoma Care Management Study Day
Venepuncture Study Day
Infection Prevention and Control Study Day
Nail Care Study Day
Skin Care Promotion for Carers Study Day
Skin Care Promotion of Nurses Study Day
Webpage: www.buckscc.gov.uk/qualityincare
Tel: 01296 387087
Email: qualityincare@buckscc.gov.uk
QiCT Workshops Oct 14
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My Home Life Themes
Those best practices which seek to personalise and individualise in homes – tailoring care to each
individual:
Theme 1: Maintaining Identity
Theme 2: Creating Community
Theme 3: Sharing Decision-making
Those which are concerned with what needs to be done to help resident, relatives and staff navigate
their way through the journey of care:
Theme 4: Managing Transitions
Theme 5: Improving Health and Healthcare
Theme 6: Supporting Good End of Life
Those concerned with the issues of leadership and management required to transform care into
best practice.
Theme 7: Keeping Workforce Fit for Purpose
Theme 8: Promoting a Positive Culture
CQC Outcomes
Outcome 1: Respecting and involving people who use services
People should be treated with respect, involved in discussions about their care and treatment and
able to influence how the service is run.
Outcome 2: Consent to care and treatment
Before people are given any examination, care, treatment or support, they should be asked if they
agree to it.
Outcome 4: Care and welfare of people who use services
People should get safe and appropriate care that meets their needs and supports their rights.
Outcome 5: Meeting nutritional needs
Food and drink should meet people’s individual dietary needs.
Outcome 6: Cooperating with other providers
People should get safe and coordinated care when they move between different services.
Outcome 7: Safeguarding people who use services from abuse
People should be protected from abuse and staff should respect their human rights.
Outcome 8: Cleanliness and infection control
People should be cared for in a clean environment and protected from the risk of infection.
Webpage: www.buckscc.gov.uk/qualityincare
Tel: 01296 387087
Email: qualityincare@buckscc.gov.uk
QiCT Workshops Oct 14
Outcome 9: Management of medicines
People should be given the medicines they need when they need them, and in a safe way.
Outcome 10: Safety and suitability of premises
People should be cared for in safe and accessible surroundings that support their health and welfare
Outcome 11: Safety, availability and suitability of equipment
People should be safe from harm from unsafe or unsuitable equipment.
Outcome 12: Requirements relating to workers
People should be cared for by staff who are properly qualified and able to do their job.
There should be enough members of staff to keep people safe and meet their health and welfare
needs.
Outcome 14: Supporting workers
Staff should be properly trained and supervised, and have the chance to develop and improve their
skills.
Outcome 16: Assessing and monitoring the quality of service provision
The service should have quality checking systems to manage risks and assure the health, welfare and
safety of people who receive care.
Outcome 17: Complaints
People should have their complaints listened to and acted on properly
Outcome 21: Records
People’s personal records, including medical records, should be accurate and kept safe and
confidential.
Reference:
http://myhomelife.org.uk/research/8-key-themes/
http://www.cqc.org.uk/organisations-we-regulate/registering-first-time/essential-standards
Webpage: www.buckscc.gov.uk/qualityincare
Tel: 01296 387087
Email: qualityincare@buckscc.gov.uk