QiCT Workshops Oct 14 QiCT Tailored Workshops for Delivery in your organisation Behaviours That Challenge Workshop Themes 1-7 (My Home Life) | CQC Outcomes 6, 12, 14 & 16 To raise awareness that some behaviours that challenge may relate to a way of communicating To equip staff to support individuals in their preferred way of communication To equip staff to become proactive in supporting individuals who display behaviours that challenge Difficult Conversations Themes 2, 3, 4, 7 & 8 (My Home Life) | CQC Outcomes 6, 14, 16 & 17 To outline what issues are faced when having conversations with relatives regarding a client’s changing health To promote confidence in initiating difficult conversations by understanding own style and barriers to communication To use a structured communication protocol to ensure effective communication Dignity In Care Workshop Themes 1, 2, 3, 5, 6, 7 & 8 (My Home Life) | CQC Outcomes 1, 4, 7, 13 & 14 To understand and recognise the link between dignity and safeguarding To recognise impact of lack of dignified care on individuals To be able to recognise best practice To promote dignity through autonomy, respect, identity and privacy Effective Supervision Workshop Themes 2, 4, 6, 7 & 8 (My Home Life) | CQC Outcomes 6, 12, 14, 16 & 17 To gain awareness of the overall purpose and functions of supervision To feel confident in conducting effective supervision sessions To review good practice in supervision sessions within organisations Management Skills Workshop Themes 3,4,7,8 (My Home Life); CQC Outcomes 12, 14 & 16 To consider strategies for effective management To gain awareness of how to support the team in order to optimise performance and outcomes To promote confidence in managing staff, when giving feedback and managing conflict. Nutrition Workshop Themes 5 & 7 (My Home Life) | CQC Outcomes 5, 6, 12 & 14 To explore a variety of highly nutritious foods To recognise the signs of appetite loss To explore practical ways of encouraging residents to have portions of highly nutritious foods throughout the day To equip staff to understand and encourage fluid intake in practical ways Person-Centred Approach Workshop Themes 1, 3, 4, 5, 6 & 7 (My Home Life) | CQC Outcomes 6, 12 & 14 To encourage person centred thinking To equip staff to develop and/or follow person centred plans Enable staff to evidence that they maximise people’s dignity, choice & respect in their care plans and daily records. Webpage: www.buckscc.gov.uk/qualityincare Tel: 01296 387087 Email: qualityincare@buckscc.gov.uk QiCT Workshops Oct 14 Pressure Area Care Workshop Themes 5 & 7 (My Home Life) | CQC Outcomes 5, 6, 12 & 14 To understand the care for skin To recognise skin damage To understand the principles of pressure relief/equipment To better understand the links between nutrition, hydration and skin integrity Record Keeping Workshop Themes 4, 6 & 7 (My Home Life) | CQC Outcomes 6, 12, 14 & 21 To promote keeping accurate records of all care and support given to the individual To promote the confidentiality of record keeping Safeguarding Adults Workshop Themes 4, 5 & 7 (My Home Life) | CQC Outcomes 6, 7, 10, 12 & 14 To apply safeguarding theory to practice To understand how and why to keep people safe To understand how to when to document incidents To work together to safeguard Stoma Care Workshop Themes 5 & 7 (My Home Life) | CQC Outcomes 6, 11, 12 & 14 To understand what a stoma is and why have a stoma To understand normal and abnormal stomas To understand and gain skills on general care of a stoma Stroke Awareness Workshop Themes 3, 4, 5, 6 & 7 (My Home Life) | CQC Outcomes 6, 10, 12 & 14 To identify signs and symptoms of a stroke and its prevention To gain a greater understanding of the physical/psychological and social impact of stroke For staff to feel they have the knowledge and skills to look after a resident who has suffered a stroke Falls Prevention and Assistive Technology Awareness Workshop Themes 1, 5 (My Home Life) | CQC Outcomes 4 and 11 To learn how Telecare contribute to supporting residents at risk of falls. Increase knowledge and scope of the consequences of falls, risk factors, and intervention required. Increase knowledge of the ethical framework for good practice when providing Telecare equipment. To develop practice in needs and risk assessment to maximise benefits of Telecare. Well-being Workshop Themes 1, 2, 3, 5, 6 & 8 (My Home Life) | CQC Outcomes 1, 6, 12 & 14 Support all staff to explore the improvement of their well-being and the well-being of the home To enable all staff members to ‘see’ well-being from the point of view of their residents To encourage working together amongst all departments of staff To recognise individual staff efforts and nurture the well-being of staff at work Wound Care and Dressing products Workshop Themes 5 & 7 (My Home Life) | CQC Outcomes 6, 12 & 14 To improve staff knowledge of dressing products available for wound management To be able to identify various dressings for different types of wounds For staff to recognise possible adverse reactions to certain dressing products Webpage: www.buckscc.gov.uk/qualityincare Tel: 01296 387087 Email: qualityincare@buckscc.gov.uk QiCT Workshops Oct 14 An Introduction to Dementia Themes 1, 2, 4, 5, 7 and 8(My Home Life) CQC Outcomes 1, 2, 4 and 14 For staff to be able to identify normal ageing For staff to have an increased awareness of dementia For staff to recognise the impact dementia has on the daily life of the people they support Delirium Themes 1 2, 5, 6, and 7(My Home Life) CQC Outcomes 4, 6, 7, 10, 12, 14 and 16 To identify signs and symptoms of a delirium To be aware of causational factors To be able to differentiate between a dementia and a delirium The Challenge of Caregiving Themes 1, 2, 3, 4, 5, 6, 7 and 8(My Home Life) CQC Outcomes 1, 2, 4, 6, 7, 10, 12 and 14 To understand that ‘behaviour’ is a means of communication To identify why some people with a dementia behave in ways that challenge caregiving To encourage person centred approach to the care of people with a dementia Dementia Friendly Care Home Environment Themes 1, 2, 3, 4, 5 and 8(My Home Life) CQC Outcomes 1, 4, 5, 7, 10 and 14 To recognise the impact the environment has on people living with dementia in care homes To identify environmental changes which could support people with a dementia To support staff to be proactive in making changes to the care home environment Catheter Care Themes 5 and 7 (My Home Life) CQC Outcomes 1, 4, 6, 8, 11 and 14 For staff to feel they have the knowledge and skills to look after residents who have a catheter. Catheter management, day and night bags General tips When to seek further advice Other Training The QiCT also liaises with other providers to provide a variety of courses, study days and workshops: My Home Life Leadership Programme Skin Tear Workshop Oral Health Study Day (Smile for Life) Caring for the Breathless Patient Study Day Continence Promotion Study Day Falls Prevention Study Day Stoma Care Management Study Day Venepuncture Study Day Infection Prevention and Control Study Day Nail Care Study Day Skin Care Promotion for Carers Study Day Skin Care Promotion of Nurses Study Day Webpage: www.buckscc.gov.uk/qualityincare Tel: 01296 387087 Email: qualityincare@buckscc.gov.uk QiCT Workshops Oct 14 My Home Life Themes Those best practices which seek to personalise and individualise in homes – tailoring care to each individual: Theme 1: Maintaining Identity Theme 2: Creating Community Theme 3: Sharing Decision-making Those which are concerned with what needs to be done to help resident, relatives and staff navigate their way through the journey of care: Theme 4: Managing Transitions Theme 5: Improving Health and Healthcare Theme 6: Supporting Good End of Life Those concerned with the issues of leadership and management required to transform care into best practice. Theme 7: Keeping Workforce Fit for Purpose Theme 8: Promoting a Positive Culture CQC Outcomes Outcome 1: Respecting and involving people who use services People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run. Outcome 2: Consent to care and treatment Before people are given any examination, care, treatment or support, they should be asked if they agree to it. Outcome 4: Care and welfare of people who use services People should get safe and appropriate care that meets their needs and supports their rights. Outcome 5: Meeting nutritional needs Food and drink should meet people’s individual dietary needs. Outcome 6: Cooperating with other providers People should get safe and coordinated care when they move between different services. Outcome 7: Safeguarding people who use services from abuse People should be protected from abuse and staff should respect their human rights. Outcome 8: Cleanliness and infection control People should be cared for in a clean environment and protected from the risk of infection. Webpage: www.buckscc.gov.uk/qualityincare Tel: 01296 387087 Email: qualityincare@buckscc.gov.uk QiCT Workshops Oct 14 Outcome 9: Management of medicines People should be given the medicines they need when they need them, and in a safe way. Outcome 10: Safety and suitability of premises People should be cared for in safe and accessible surroundings that support their health and welfare Outcome 11: Safety, availability and suitability of equipment People should be safe from harm from unsafe or unsuitable equipment. Outcome 12: Requirements relating to workers People should be cared for by staff who are properly qualified and able to do their job. There should be enough members of staff to keep people safe and meet their health and welfare needs. Outcome 14: Supporting workers Staff should be properly trained and supervised, and have the chance to develop and improve their skills. Outcome 16: Assessing and monitoring the quality of service provision The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care. Outcome 17: Complaints People should have their complaints listened to and acted on properly Outcome 21: Records People’s personal records, including medical records, should be accurate and kept safe and confidential. Reference: http://myhomelife.org.uk/research/8-key-themes/ http://www.cqc.org.uk/organisations-we-regulate/registering-first-time/essential-standards Webpage: www.buckscc.gov.uk/qualityincare Tel: 01296 387087 Email: qualityincare@buckscc.gov.uk