Understanding
CQC
registration
Summer 2012
1
Introduction to CQC
2
Why CQC regulates
• CQC was created by the Health and Social
Care Act 2008.
• A new regulation systems for all healthcare
and adult social care in England
• Consistent approach across the sector
3
Why CQC regulates
• People can expect services to meet
essential standards of quality, protect their
safety and respect their dignity and rights,
wherever care is provided, wherever they
live
• Register, inspect, enforce, publish
4
What have we learned?
• Different risk in different sectors
• Tailor our approach to compliance
• Journey of improvement, continue to work
with each sector
• Sectors are dynamic, important we are
dynamic and responsive
• Open dialogue
5
1. Overview of registration
6
Legislation and standards
Parliament
Dept of Health
CQC
Care Quality
Commission
(Registration)
Regulations 2009
Health and Social
Care Act 2008
(Regulated
Activities)
Regulations 2010
7
Key concepts
• CQC registers providers who undertake
regulated activities at locations and
monitors their compliance with the essential
standards at each location
• Just one form to cover all
8
What is a provider?
• A provider is the legal entity that is legally
responsible for:
- The regulated activities that are carried out
- Compliance with the essential standards of quality
and safety
• You will need to register as one of the
following types of provider:
- Partnership
- Individual (single-handed GP)
- Organisation
9
What are regulated activities?
• An activity related to care and treatment that
requires registration with CQC
• Most relevant for primary medical services
are:
- Treatment of disease, disorder or injury
- Diagnostic and screening procedures
- Surgical procedures
- Maternity and midwifery services
- Family planning services
10
What is a location?
• A place from where regulated activities are
provided or managed
• In most cases this will be your practice
11
The essential standards
1. Respecting & involving
service users
2. Consent to care &
treatment
4. Care & welfare of service
users
5. Meeting nutritional needs
6. Co-operating with other
providers
7. Safeguarding
8. Cleanliness & infection
control
9. Management of medicines
10. Safety & suitability of
premises
11. Safety & suitability of
equipment
12. Requirements relating to
workers
13. Staffing
14. Supporting staff
16. Assessing & monitoring
quality
17. Complaints
21. Records
12
Key roles
• Provider
• Nominated individual (for organisations only)
• Registered manager
• For partnership, organisation or individual not it
day-to-day charge
• Has joint legal responsibility
• In most cases we’d expect it to be a partner
13
Key phases up to April 2013
Feb – June
2012
Guidance,
events &
engagement
July
2012
Set up your
registration
account
Sep – Dec
2012
Sep – April
2013
Application
submission
period
CQC
assesses
applications
April
2013
Registration
goes live
14
Your questions
Summary
As part of your application you will need to tell us
about:
• The type of provider you are
• The regulated activities you carry out
• Your locations
• Your compliance with the essential standards
2. The application process
17
Application overview
• In July you can set up your online account
using your 12 digit code.
• We will ask you for some basic information.
• Select your submission window.
• You can access and amend your application
at any time.
18
Application details
• When completing the form you will need to
select:
- The regulated activities you undertake
- The locations these are managed from
- Who manages them at these locations
•Registered managers have to complete their
own section
19
Declaration of compliance
• Declare compliance or non-compliance with
each of the essential standards.
• You need to satisfy yourself that you have the
evidence you require to declare compliance.
• You do not need submit additional information
with your application
• If you declare non-compliance – you will need
to submit an action plan.
20
GMC number or CRB check
• Registered providers and registered
managers must supply either:
• a GMC number or
• CQC-countersigned enhanced CRB.
• We do not require other staff to have CRB
for registration
21
Submitting your application
• We will send you a 28-day statutory notification
at the beginning of your submission window.
• 10-day reminder before your submission
window closes.
• The window system ensures you have the
support you need during the registration
process.
• You must submit within your chosen application
window.
22
Submitting your application
• You can delegate some of the form-filling to
one other person
• One person must be responsible for formal
sign-off and submission – eg a partner
• Make the declaration and submit
23
After submission
• We’ll send you an acknowledgment and confirm the
•
•
•
application is being processed
We use the information you have provided and
consider other information we have received
If we have concerns we may ask for more
information
We will assess your application and we will notify
you of our decision
24
Your questions
Summary
• All done online
• One form for all your details
• Integrated help within the form and
further guidance on the website
3. Preparing for registration
27
Preparation
• Read and understand the regulations and our
Essential Standards document
• Think about your provider type, regulated activities,
locations and who should be the registered
manager
• Check your internal systems and evidence
• Identify who will lead on completing and pulling
together the information for your application
28
Guidance
Overview of
registration
Essential
standards
Scope of
registration
• Visit our website for more help and guidance
29
Support from CQC
• National Customer Service Centre:
• Phone: 03000 616161
• Email: 2012registration@cqc.org.uk
30
Your questions
Thank you for coming
www.cqc.org.uk/register