Oki Printing Solutions
Service Training for the
MB400 Series Printers
MB460 / MB470 / MB480
&
MB700 Series Printers
MB780 / MB790f / MB790m
The MB400 Series
MB460 / MB470 / MB480
Training Overview
This training presentation will cover the following topics
► Product Features / Specifications
► Service Menus and Adjustments
► Maintenance Procedures – Printer
► Troubleshooting Image Quality
► Troubleshooting Paper Feeding
► Troubleshooting Error Codes
► Basic Disassembly Procedures
► Technical Resources
Training Resources
What you will need to complete this course.
The following training presentation is based on the:
OKI Product Knowledgebase for the MB 460/470/480 Desktop MFP Color Printers
MB 460/470/480 Service Manual and MB460/470/480 Parts Guide
MB460/470/480 User Guide, Setup Guide, Setup Poster
Click on the link
to select the
document
Product Features
Features / Specifications
Printing
Copying
Print Speed
Up to 30 ppm
Time to First Page
As fast as 5.5 seconds
Warm-Up Time
As fast as 25 seconds
Print Resolution
MB470/480: Up to 1200 x 600; MB460: Up to 1200 x 600
Processor Speed
297 MHz
System Memory
64 MB; Additional 64 MB optional; Total Maximum 128MB
Duty Cycle
MB460/470: Up to 50,000 pages/month; MB480: Up to 70,000 pages/month
Emulations
MB460; PCL6, PCL5e; IBM ProPrinter II; Epson FX
MB470/480; PostScript 3; PCL6, PCL5e; IBM ProPrinter II; Epson FX
Operating
Systems
Windows Vista® (32-/64-bit); XP (32/64 bit), Server 2003 (32/64 bit); Win2000 (32 bit) Server 2008
(32/64-bit); Mac® OS 10.3.9 or higher (print only); Linux (MB470/480 only)
Connectivity
USB 2.0 Hi-speed; IEEE1284 Parallel; 10/100 Base-TX internal Ethernet print server
Copy Speed
Up to 22 cpm
Time to First Page
As fast as 14 seconds
Print Resolution
600 x 600 dpi
Copy Scaling
25% to 400%
Copy Quantity
1 to 99
Duplex Copying
Manual
Product Features
Features / Specifications
Scanning
Faxing
Scan Type
Color, Mono, Gray Scale
Document Input
Flatbed scanner; 50 – sheet Automatic Document Feeder (ADF)
Scan Speed
As fast as 3 seconds/page from Flatbed; 2.2 seconds/page from (ADF)
Scan Resolution
Up to 4800 x 4800 dpi; (selectable through driver)
Scan-to
PC; Folder; E-mail (with LDAP support); Network folder; FTP/CIFS server; Fax
(MB470/480 only); TWAIN, WIA
Color Scan Depth
48-bit color
Gray Scale
256 level
Contrast Adjustment
7 levels
Fax Modem
33.6 Kbps SuperG3; 3 seconds/page transmission
Connectivity
RJ-11 x 2 lines (Fax/Tel)
Fax Resolution
Up to 400 x 200 dpi
One-Touch Dials
Up to 10 locations
Speed Dials
Up to 100 locations
Broadcast Dials
Up to 100 locations using pre-programmed numbers
Fax Memory
400 MB (200 pages)
Functions
Transmit; feeder, memory, manual, Auto redial; Receive; auto, memory, manual; Dual
access; Delayed transmit; Broadcast; Auto Fax/Tel switch; Distinctive ring detection;
Time/Date stamp.
Product Features
Features / Specifications
Standard
Capacity
MB460: 250 + 1 sheets; MB470: 250 + 50 sheets; MB480: 530 + 50 sheets
Max Capacity
MB460: 781 sheets; MB470: 250 + 50 sheets; MB480: 530 + 50 sheets
ADF
50 sheets
Paper Sizes
Letter, Legal-13.5, Legal 14, Executive, Statement, A4, A5, A6, B5, Envelopes: C5, C6, DL, Com-9,
Com-10, Monarch
Paper Weight
Main tray & 530-sheet 2nd tray: 17-32 lb. bond (64-120gsm); Manual Paper Feed: 20 lb. bond – 90 lb.
index (75-160gsm); Duplex & ADF: 16-28 lb. bond (60-105gsm).
Duplex
Printing
Standard
Paper Output
Up to 150 sheets, face down
Media
Utilities
Document
Management
Nuance PaperPort SE standard
OCR
Nuance OmniPage 4SE standard
Device
Management
MFP Setup Tool (via USB or Network I/F); enables access to features and settings
Print/Job
Management
PrintSuperVision & Job Accounting Software
Product Features
Features / Specifications
Address Book
E-mail and Fax
Stores 100 addresses
Warranty
System
One-Year Overnight Exchange
Product Features
Consumables / Supplies / Maintenance Items
Toner Cartridges (Yield)
Starter Cartridge: 1,500 Pages (K)
Note: Declared yield in accordance with ISO 19798. All models ship with 1,500-page “starter” toner cartridges.
Replacement Cartridges:
MB460/MB470/MB480 - 3,500 Black
MB460/MB470/MB480 – 7,000 Black
MB480 Only – 12,000 Black
Note: Declared yield in accordance with ISO 19798.
Image Drum (Yield)
25,000 Black
Note: Estimated life, based on 3 pages per job.
Product Features
Consumables / Supplies / Maintenance Items
Fuser Unit
60,000 Pages
Transfer Belt
60,000 images
Note: average for 3 x A4 pages/job
Product Features
Optional Accessories
64MB Memory
530 Sheet 2nd Tray
Service Menus and Adjustments
The MB400 Series can be adjusted through the User & Service Menus.
Adjustments are accessed through the Maintenance Utility.
System Maintenance Menu
Refer to the Printer Maintenance Manual pages 111 through 114 for full details
Fax Maintenance Menu
Refer to the Printer Maintenance Manual pages 115/116 for full details
Maintenance Utility
Refer to the Printer Maintenance Manual page 119/120 for full details
Setup After Part Replacement
Refer to the Printer Maintenance Manual pages 122 through 125 for full details
MB 460/470/480 Service Manual
Click on the link
to select the
document
Maintenance Procedures
Maintenance Procedures for the Printer include the
following:
► Exterior Cleaning
►Cleaning the LED Lens Array
► Cleaning the Pickup Roller
► Cleaning Inside the Printer
Refer to the Printer Maintenance Manual pages 126 through 132 for full details
MB 460/470/480 Service Manual
Click on the link
to select the
document
General Troubleshooting
General Troubleshooting
For general troubleshooting procedures such as warning lights, status messages, or
user error codes.
See pages 134 through 175 in the Service Manual for full details
MB 460/470/480 Service Manual
Click on the link
to select the
document
General Troubleshooting
Network Troubleshooting
For network related troubleshooting procedures such as IP address, gateway, status
messages, etc.
See pages 208 through 222 in the Service Manual for full details
MB 460/470/480 Service Manual
Click on the link
to select the
document
General Troubleshooting
Fax Troubleshooting
For Fax related troubleshooting procedures such as status messages, etc.
See pages 223 through 224 in the Service Manual for full details
MB 460/470/480 Service Manual
Click on the link
to select the
document
Troubleshooting Image Quality
Basic Image Quality Troubleshooting
Image-quality defects can be attributed to printer components, consumables, media, internal software, external
software applications, and environmental conditions. To successfully troubleshoot image-quality problems,
eliminate as many variables as possible. The first step is to generate prints using printable pages embedded in the
printer on paper from the Supported Media List. Use paper from a fresh, unopened ream that is acclimated to room
temperature and humidity. If the print-quality defect is still present when printing on approved media, then
investigate software applications and environmental conditions.
The printer uses an Imaging Unit to develop a latent image. In most cases, image-quality defects are the result of
one particular component in the print engine. When a single component of the Imaging Unit is causing a print
quality defect, replace the Imaging Unit.
When analyzing an image-quality defect, first determine if it is repeating or random. Continuous defects in the
process direction, such as voids and lines, are the most difficult to diagnose. Inspect the visible surfaces of all
rollers for obvious defects. If no defects are observed, replace the Imaging Unit, Transfer Roller, and Fuser one at a
time until the defect is eliminated.
See pages 199 through 206 in the Service Manual for full details
MB 460/470/480 Service Manual
Click on the link
to select the
document
Troubleshooting Paper Feeding
Troubleshooting Paper Feeding
The Maintenance Manual contains specific paper jam troubleshooting details for various paper
feeding issues as illustrated. Please refer to the Maintenance Manual for specific paper jam
codes and troubleshooting details.
See pages 185 through 196 in the
Service Manual for full details
MB 460/470/480 Service Manual
Click on the link
to select the
document
Troubleshooting Error Codes
Troubleshooting Error Codes
The Maintenance Manual contains specific Self Diagnostic Error Code troubleshooting details
for various areas of the printer & scanner as illustrated. Please refer to the Maintenance
Manual for specific Self Diagnostic Error codes and troubleshooting details.
See pages 176 through 182 in the
Service Manual for full details
MB 460/470/480 Service Manual
Click on the link
to select the
document
Basic Disassembly Procedures
What you will need to complete this section of the course.
MB460/MB470/MB480 Maintenance Manual
to view & download the Manual
Click Here
Basic Disassembly Procedures
Basic Disassembly Procedures
The Service Manual details component locations in the printer and fully
illustrated printer disassembly instructions for:
► Covers
► Paper Feed Components
► Internal Printer Components
► Electrical Components
See pages 60 through 106 in the Service Manual for full details
Click on the link to select the document
MB 460/470/480 Service Manual
Basic Disassembly Procedures
Basic Disassembly Procedures
The following videos detail component locations in the printer and fully
illustrated printer disassembly for:
► Side Cover (Left & Right)
► Fax Board & Scanner Unit
► Paper Tray & Pad
► ADF PCBA
► Operator Panel MPCBA
► ADF Unit & ADF Window
► LED Head, Transfer Roller & CU Board
► Op Cover Assembly, MPT Assembly, Front Guide Assembly, Feed Roller ►
Assembly, Duplex Paper Guide
► Stacker Cover Assembly & Main DC Motor
► Fuser Assembly
► Low Voltage, High Voltage Power Supplies
► Paper Feed Roller
Basic Disassembly Procedures
► Side Cover (Left & Right)
Click
on the Oki Logo to play the video
Windows Media Player should be installed to view this video
1
Basic Disassembly Procedures
► Fax Board
& Cover
Scanner
Removing
the Side
(LeftUnit
& Right)
Click
on the Oki Logo to play the video
Windows Media Player should be installed to view this video
2
Basic Disassembly Procedures
► Paper
Tray
& Pad
Removing
the Side
Cover
(Left & Right)
Click
on the Oki Logo to play the video
Windows Media Player should be installed to view this video
3
Basic Disassembly Procedures
Removing ►
theADF
SidePCBA
Cover (Left & Right)
Click
on the Oki Logo to play the video
Windows Media Player should be installed to view this video
4
Basic Disassembly Procedures
► Operator
Removing
the SidePanel
CoverMPCBA
(Left & Right)
Click
on the Oki Logo to play the video
Windows Media Player should be installed to view this video
5
Basic Disassembly Procedures
► ADFthe
Unit
& Cover
ADF Window
Removing
Side
(Left & Right)
Click
on the Oki Logo to play the video
Windows Media Player should be installed to view this video
6
Basic Disassembly Procedures
► LED
Head,the
Transfer
Roller
& &CU
Board
Removing
Side Cover
(Left
Right)
Click
on the Oki Logo to play the video
Windows Media Player should be installed to view this video
7
Basic Disassembly Procedures
8
► Op Cover Assembly,
MPT Assembly,
Front
Guide
Assembly, Feed Roller
Removing
the Side Cover
(Left
& Right)
Click
on the Oki Logo to play the video
Windows Media Player should be installed to view this video
Basic Disassembly Procedures
► Stacker
Cover
Main
Motor
Removing
theAssembly
Side Cover&(Left
& DC
Right)
Click
on the Oki Logo to play the video
Windows Media Player should be installed to view this video
9
Basic Disassembly Procedures
► the
Fuser
Removing
SideAssembly
Cover (Left & Right)
Click
on the Oki Logo to play the video
Windows Media Player should be installed to view this video
10
Basic Disassembly Procedures
► Low
Voltage,theHigh
Power
Supplies
Removing
SideVoltage
Cover (Left
& Right)
Click
on the Oki Logo to play the video
Windows Media Player should be installed to view this video
11
Basic Disassembly Procedures
► the
Paper
Removing
SideFeed
CoverRoller
(Left & Right)
Click
on the Oki Logo to play the video
Windows Media Player should be installed to view this video
12
Technical Resources
Tools Available on the Oki Data BPX Website
MB460/MB470/MB480
MB460/MB470/MB480
Illustrated Service Manual
Click Here
Click on the link to
select the document
Illustrated Parts Manual
Click Here
Technical Resources
Tools Available on the Oki Data BPX Website
OKI Product Knowledgebase for the MB 460/470/480 Desktop MFP Color Printers
MB460/470/480 User Guide, Setup Guide, Setup Poster
Click on the link to select the document
Thank you
Thank you for completing this
MB400 Series Series Training
You now can confidently set-up this product and perform basic troubleshooting.
Now on to the:
MB700 Series
MB 780 / MB 790f / MB 790m
Oki Printing Solutions
Service Training for the
MB780/790 MFP
Training Overview
This power point presentation will cover the following topics
► Product Features / Specifications
► Service Menus and Adjustments
► Troubleshooting Image Quality
► Troubleshooting Paper Feeding
► Troubleshooting Error Codes
► Basic Disassembly Procedures
► Technical Resources
Training Resources
What you will need to complete this course.
The following training presentation is based on the:
MB780/790
Service Manual
Click Here
MB780/790
Parts Manual
Click on the link to
select the document
Click Here
Training Resources
What you will need to complete this course.
The following training presentation is based on the:
MB780/790
Service Guide
MB780/790
Disassembly Guide
MB780/790 Error Code
& Troubleshooting Guide
Click Here
Click Here
Click Here
Click on the link to select the document
Training Resources
What you will need to complete this course.
The following training presentation is based on the:
OKI Product Knowledgebase for the MB 780/790 Desktop MFP Color Printers
MB780/790 User Guide, Quick Reference Guide
Click on the link to select the document
Product Features
Features / Specifications
MB780 MFP
MB790f MFP
MB790m MFP
• Up to 55 ppm/cpm
• Up to 55 ppm/cpm
•
• First print time as fast as 9.5 seconds
• First print time as fast as 9.5 seconds
• First print time as fast as 9.5 seconds
• 275,000 page monthly duty cycle
• 275,000 page monthly duty cycle
• 275,000 page monthly duty cycle
• Duplex standard
• Duplex standard
• Duplex standard
• PCL® 5c, PCL 6;
Adobe PostScript 3™ emulations
• PCL® 5c, PCL 6;
Adobe PostScript 3™ emulations
• PCL® 5c, PCL 6;
Adobe PostScript 3™ emulations
• 80 GB hard disk drive (option)
• 80 GB hard disk drive (standard)
• 80 GB hard disk drive (standard)
• 256 MB RAM standard,
1,280 MB maximum
• 256 MB RAM standard,
1,280 MB maximum
• 256 MB RAM standard,
1,280 MB maximum
• 36,000 page toner
• 36,000 page toner
• 36,000 page toner
• 9” color touch-screen display
• 9” color touch-screen display
• 9” color touch-screen display
• 650 sheet standard,
3,200 sheet max paper capacity
• 1200 sheet standard,
2,300 sheet max paper capacity
• 1200 sheet standard,
2,300 sheet max paper capacity
• 85 piece envelope feeder (optional)
• 85 piece envelope feeder (optional)
• 500 sheet stacker
• 4 bin/100 sheet mailbox
• 50 sheet stapler
Up to 55 ppm/cpm
Product Features
Features / Specifications
Printer
Copier
Print Speed
Up to 55 ppm
Time to First Page
As fast as 9.5 seconds
Print Resolution
Up to 1200 x 1200dpi
Processor Speed
600 MHz
System Memory
64 MB; Additional 64 MB optional; Total Maximum 128MB
Duty Cycle
Up to 275,000 pages/month
Emulations
PCL6, PCL5e; PostScript 3; PDFv1.6; XPS; xHTML; PPDS
Operating Systems
Windows 7, Vista® (32-/64-bit); XP (32/64 bit), Server 2008, Server 2003, Win2000; Mac® OS 10.2 to
10.6; UNIX; Linux (MB470/480 only)
Connectivity
USB 2.0 Hi-speed; Parallel (Option); 10/100 Base-TX Ethernet; Wireless (Optional)
Copy Speed
Up to 55 cpm
Time to First Page
As fast as 7.5 seconds
Print Resolution
600 x 600 dpi
Copy Scaling
25% to 400%
Copy Quantity
1 to 999
Copying Features
ID Card Copy; Sample Copy; Priority Copy (Copy interrupt)
Product Features
Features / Specifications
Scanner
Fax
Scan Type
Color; Mono; Gray Scale
Document Input
8.5 x 14 Flatbed scanner; 75-sheet Duplex Auto Document Feeder (DADF)
Scan Resolution
600 x 600 dpi (selectable from driver)
Scan Speed
Up to 55 sides per minute from ADF
Scan-to
PC; Network Folder; E-mail (with LDAP support); FTP site; USB stick; TWAIN
File Formats
TIFF; JPEG; PDF; XPS
Fax Modem
33.6 Kbps SuperG3; 3 seconds/page transmission
Connectivity
RJ-11C x 2 lines (Fax/Tel)
LDAP Support
Yes
Speed Dials
Up to 500 locations
Group Dials
10 groups, up to 46 locations each
Broadcast Fax
Up to 400 locations
Functions
Transmit; feeder, memory, manual, from PC; Auto redial; Receive; auto, memory, manual; Dual access;
Fax forwarding; Delayed transmit; Broadcast; Auto Fax/Tel switch; Distinctive ring detection; Time/Date
stamp.
Product Features
Features / Specifications
Media
Utilities
Memory
Standard Capacity
with MPF (100
sheets)
MB780: 3,200 sheets; MB790f & MB790m: 1,200 sheets
Max Capacity with
Options
MB780: 3,200 sheets; MB790f & MB790m: 2,300 sheets + 85 envelopes
DADF
75 sheets
Paper Sizes
Letter, Legal-13, Legal-13.5, Legal 14, Executive, Folio, Statement, A4, A5, A6, B5, Envelopes: C5,
C6, DL, Com-9, Com-10, Monarch
Paper Weight
Main trays, optional 550-sheet trays, duplex; 16 lb. bond – 80 lb. cover (60-216gsm); Multi-Purpose
Feeder (MPF): 16 lb. bond – 65 lb. cover (60-176gsm); DADF: 14-32 lb. bond (52-120gsm); Envelope
Feeder: 16-28 lb. (60-106gsm)
Duplex Printing
Standard
Paper Output
Up to 550 sheets, face down
Device Management
MFP Setup Tool (via USB or Network I/F); enables access to features and settings
Print/Job
Management
PrintSuperVision
Print/Job
Management
PrintSuperVision & Job Accounting Software
System Memory
256 MB RAM standard; 1,280 MB maximum
Product Features
Features / Specifications
Security
Features/Utilities
IPv6; IPSec; SNMPv3; 802.1x port authentication; password access via keypad
Display
Features
9” touch screen, tilting LCD display, customizable functionality
Address Book
E-mail and Fax
Stores 100 addresses
Address Book
E-mail and Fax
Stores 100 addresses
Warranty
System
One-Year Overnight Exchange
Product Features
Consumables / Supplies / Maintenance Items
Toner Cartridges (Yield)
Starter Cartridge: 18,000 Pages
Note: Declared yield in accordance with ISO 19798. All models ship with 18,000-page “starter” toner cartridges.
Replacement Toner Cartridges:
36,000 Pages (2 Types)
Note: Declared yield in accordance with ISO 19798.
Fuser Unit
300,000 Pages
Product Features
Optional Accessories
512MB Memory
1GB Memory
Bar Code Card
80GB Hard Disk Drive
Decryption Card
Parallel IF Card
256 Flash Memory
IPDS Emulation Card
802.11n Wireless Print Server
Caster Base
85 – Envelope Feeder
1GB Ethernet Print Server
(MB780)
550 Sheet Paper Tray
550 Sheet Lockable Drawer
(MB780)
2000 Sheet Paper Feeder
(MB780)
Service Menus and Adjustments
The MB780/790 can be adjusted through Service & Configuration Menus.
See the MB780/790 Service Guide for full details
Click Here
Click on the link to
select the document
General Troubleshooting
General Troubleshooting
For general troubleshooting procedures such as warning lights, status messages, or
user error codes.
Click on the link to
select the document
Click Here
Troubleshooting Image Quality
Basic Image Quality Troubleshooting
Image-quality defects can be attributed to printer components, consumables, media, internal software, external
software applications, and environmental conditions. To successfully troubleshoot image-quality problems,
eliminate as many variables as possible. The first step is to generate prints using printable pages embedded in the
printer on paper from the Supported Media List. Use paper from a fresh, unopened ream that is acclimated to room
temperature and humidity. If the print-quality defect is still present when printing on approved media, then
investigate software applications and environmental conditions.
The printer uses an Imaging Unit to develop a latent image. In most cases, image-quality defects are the result of
one particular component in the print engine. When a single component of the Imaging Unit is causing a print
quality defect, replace the Imaging Unit.
When analyzing an image-quality defect, first determine if the defect is repeating or random. Continuous defects in
the process direction, such as voids and lines, are the most difficult to diagnose. Inspect the visible surfaces of all
rollers for obvious defects. If no defects are observed, replace the Imaging Unit, Transfer Roller, and Fuser one at
a time until the defect is eliminated.
See page 12 in the Service Guide for full details
MB780/790 Service Guide
Click Here
Troubleshooting Paper Feeding
Troubleshooting Paper Feeding
The Error Code & Diagnostic Troubleshooting Guide contains specific paper jam troubleshooting details
for various paper feeding issues as illustrated. Please refer to this Guide for specific paper jam codes and
troubleshooting details.
See page 30 in the Error Code & Diagnostic Troubleshooting Guide for full details
Click on the link to
select the document
Click Here
Troubleshooting Error Codes
Troubleshooting Error Codes
The Error Code & Diagnostic Troubleshooting Guide contains specific Self Diagnostic Error Code
troubleshooting details for various areas of the printer & scanner as illustrated. Please refer to this guide
for specific Self Diagnostic Error codes and troubleshooting details.
See page 5 in the Error Code & Diagnostic Troubleshooting Guide for full details
Click on the link to
select the document
Click Here
Basic Disassembly Procedures
What you will need to complete this section of the course.
MB780/790
Disassembly Guide
Click Here
Click on the link to
select the document
Basic Disassembly Procedures
Basic Disassembly Procedures
The Disassembly Guide details component locations in the printer and fully
illustrated printer disassembly instructions for:
► Covers
Click Here
► Paper Feed Components
► Internal Printer Components
► Electrical Components
Click on the link to
select the document
Technical Resources
Tools Available on the Oki Data BPX Website
MB780/790
MB780/790
Illustrated Service Manual
Illustrated Parts Manual
Click Here
Click on the link to
select the document
Click Here
Training Resources
Tools Available on the Oki Data BPX Website
Click on the link to
select the document
MB780/790
Service Guide
Click Here
MB780/790
Disassembly Guide
Click Here
MB780/790 Error Code
& Troubleshooting Guide
Click Here
Technical Resources
Tools Available on the Oki Data BPX Website
OKI Product Knowledgebase for the MB 780/790 Desktop MFP Color Printers
Click on the link to
select the document
Thank you
Thank you for completing this
MB780/790 Training
You now can confidently set-up this product and perform basic troubleshooting.
Now on to the Mono MFP EXAM!