Responding to an
Everbridge Notification
EVERBRIDGE SERVFL Notification System
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Florida’s Health Alert Network
Internet based notification system available 24/7/365
Used for multijurisdictional emergency and non-emergency notifications
Broadcast messages to multiple communication devices
Confirmation of notification by all devices
Mobile application for smart phones and tablets allowing users to send
notifications from the field.
Member Portal allows individual contacts to view and edit profile
information.
Target groups for ESF8 response for activation and situational awareness
Use of message templates and rules
Quota and polling notifications with multiple-choice responses
GIS-based message targeting defined by zip code, street address, radius
from a specific point or other attribute
Notification by Email Sample Alert
To confirm this alert, click on
the link.
Alert by Telephone
 The Caller ID is 8668049169.
 This number is the Statewide Status Hotline that will direct callers to
their local Group Manager.
Telephone
ringing – Answer the phone
 “Please stand by for an important message”
 Press 1 to hear the message
 Listen to the message
 Press 1 to confirm the message
 Thank you, your response has been received, Good bye
 Press 2 to replay the message
 Message begins again
 Once you have confirmed the message, hang up and take any action
indicated in the message.
Voice Mail
If you do not answer a phone alert, you will receive a voice mail. Remember a
voice mail is just a recorded message.
• You hear the message
• Check your email or other device for a message to confirm
TEXT MESSAGES
If you wish to be Notified by
text message, you must add
the number to your profile in
the Member Portal.
To confirm a text, reply with
yes and send.
We are able to confirm a
notification by text messaging
on our state phones.
Install & Set Up for Mobile App
To use the mobile application , you must first register in the Member Portal.
Your Group Manager will send you an email with a registration link.
The Everbridge Member App (approved for state devices) is available for
download from the App Store or Google play or Apple iTunes. Search for
Everbridge to find the App.
Enter the Username and Password you created for the Member Portal.
Mobile Member Continued
The first time you login, the Setting for your account appears.
Tap the ON/OFF switch to change the settings.
• Always Share My Location = OFF-You can set the app to share your
location by default. If you share your location, then your organization
knows from where you are sending information. This can be extremely
valuable during the response to an incident.
• Allow Push Notifications = ON – Allowing push notifications will allow
your organization to reach you quickly. A push notification is a way of
communicating with a mobile device that goes directly to the
application, not through email or some other path. You do not have to
request the message. It simply arrives on your device, even if you are
not in the Mobile Member app.
• Tap DONE to save your initial settings.
• To change your settings in the future, from the Menu, tap Manage
Accounts, and tap your name. Make the changes then tap Settings.
Using the Mobile App
• Once the Mobile App is installed, you can receive a
notification. Tap on the App to see the list of
messages. You may need to refresh the Unread
messages screen to see new messages. Tap the
message to open.
• Click Yes to confirm that you received the message.
• The top of the message
shows that you
confirmed the
message. If the
message contains a
poll, click on your
response. If there is a
recording attached,
click on the recording
to hear the message.
QUESTIONS?
Send questions to servfl@flhealth.gov