practice booklet

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LITTLE MOOR
SURGERY
10 OFFERTON LANE
OFFERTON
STOCKPORT
SK2 5AR
Tel: 0161 426 9555
Fax: 0161 426 9550
LITTLE MOOR SURGERY
SURGERY OPENING TIMES
Morning
Afternoon
Monday
8:00
-
7:30
Tuesday
8:00
-
6:30
Wednesday
8:00
-
6:30
Thursday
8:00
-
6:30
Friday
8:00
-
6:30
Every other Saturday we are open for routine Prebooked appointments 8.30-11.30am Sundays &
Bank Holidays:
Closed unless otherwise stated
Consultations are by appointment only. For urgent medical problems, an
appointment with a practitioner will be given. Please telephone on
(0161) 426 9555 or call in to make an appointment.
NHS Direct: 0845 4647 – For health advice and information, NHS Direct offers
services 24-hour support and advice for any health worries or queries.
WHEN WE’RE CLOSED / OUT OF HOURS
To obtain help outside the normal surgery opening hours, please call
Stockport Doctors’ Co-operative on 0161 476 2299, who are able to deal
with your emergency needs between 6:30pm and 8:00am weekdays and
throughout the weekend.
The following services ARE NOT provided by the Co-operative:
• Any medication for the treatment of drug addiction
• Repeat Prescriptions
• 2nd Opinions
• Sick notes and medicals
• Contraceptive services other than the morning after pill (at the
doctor’s discretion)
ACCIDENT & EMERGENCY
A&E is a 24-hour accident and emergency only
service.
Appointments
We will endeavour to offer you an appointment with your
doctor of choice, however, in the case of urgent appointments
you will be offered an appointment with the first available
Doctor in your practice.
If you are unable to keep an appointment, please let us know
in good time, to allow us the opportunity of offering the
appointment to another patient.
Appointment slots are allocated on a per person basis.
What do I do if I need an Urgent Appointment?
If you need an urgent appointment, please contact the
Surgery on (0161) 426 9555 as early as possible.
Doctors
Dr
Dr
Dr
Dr
B Duncan[Male]
M Arif [Male]
H Bower [Female]
L Hardie [Female]
Practice Nurse
Rachel Bailey
Debbie Kent
Health Care Assistants
Jackie Wakefield
Practice Manager
Ian Stanyer
Practice Roles
Practice Nurse – Duties include but are not limited to:
Child Health & Immunisations, Travel Immunisations,
Cervical Cytology, Women’s Health, Telephone Triage,
Asthma & Diabetes, liaise with GPs, Health Visitors,
District Nurses, Health Care Assistants.
District Nurses – The District Nurse team provides a
wide range of nursing services to those who are
housebound and to people whose care can not be
delivered in a more appropriate place. Their services
range from simple tasks such as injections, eye drops
and venepuncture to complex wound care and terminal
care packages.
Treatment Room Nurse – The Treatment Room
Nurses provide services from 8:30am to 12 noon each
weekday. The treatment room caters for those patients
who are able to attend the centre for their care and
includes many of the same services mentioned under
the District Nursing role description.
Health Care Assistants – Main duties include:
Phlebotomy (Bloods), New Patient Checks, Performing
ECGs as required by Practice Nurses and GPs.
Health Visitors – The Health Visitors cover the Health
and Development Surveillance of 0 – 5 year olds on GP’s
Practice Patients.
Administrative Staff – Our team of receptionists,
secretaries, general administrative and computer staff
will be your link with the medical staff at the surgery.
Management – The main duties of the practice
managers include: Ensuring delivery and provision of
services are met; Dealing with all non-clinical aspects of
the practice’s organisation.
List of Services Provided:
Asthma
Cardiovascular Screening
Cervical Smears
Child Health
Clinical Psychology
Diabetes
Dietary Advice
ECGs
Minor Surgery
Over 75 checks
Private Medicals
Smoking Cessation
Spirometry
Travel Clinic
Well Person Clinic
Community / Other Services at Little Moor:
District Nursing
Health Visiting
Podiatry
Dentistry
Midwifery
Repeat Prescriptions
Unfortunately repeat prescriptions cannot be requested by
telephone.
They can be accepted in writing either by post, fax, on 0161
426 9550 or by hand delivering into the prescription box in
Reception. Prescriptions will be ready for collection in 48
hours.
Home Visits
In order to provide a good service to all our patients we
request that home visits are only requested by patients who
are too ill to come to the surgery.
Routine Home Visits are usually in the afternoon, after GPs
have finished morning surgery.
To request a Home Visit please call the Surgery on (0161) 426
9555, before 10 am, Monday to Friday, except in an
emergency.
Practice Facilities
General Facilities
Treatment Room; 3 Consulting Rooms, male and female
toilets, waiting room, Podiatry Room,, Dentist, Baby Room
Disabled Facilities
Little Moor Surgery is all on one level and has disabled toilets
available within the existing toilet facilities.
As there is only one disabled parking lot - the use is only for
disabled patients.
Please ask for further assistance if necessary.
Toilets
Male and Female toilets are on the main corridor from
reception
Pram Store
There is a covered Pram Store located in a sheltered porch at
the entrance to the building.
Results
When you see a member of the primary care team at the
surgery you may have bloods, urine, x-ray and other tests.
Before you leave you will be given an indication of when to
contact the surgery for the results of these tests. Please
telephone for these results in the afternoon after 2pm
Please note that the receptionists cannot give out results
unless a Doctor has seen the results first.
Your Notes:
This is some space for you to write notes on related to the practice:
Your Notes:
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