Bridging the Gap
Allied Health Professionals in General Practice
Matt Holmes – Urgent Care Practitioner
Clarendon Park Medical Centre, Leicester
The Urgent Care Practitioner
• An Advanced Practitioner
– Paramedic / ECP
– Nurse / ENP / ANP
• History of Urgent and Unscheduled
Care and Routine Primary Care
• Confident and Competent Telephone
Consultations leading to various
dispositions
The Urgent Appointment Service
Same Day Appointments
• GP Slots (Face-to-Face / TelCon)
• Minor Illness & Injury Clinics
• Home Visiting
• Practice Nurse / Phlebotomy
The GP Surgery
• More Accessibility
– The patient can ALWAYS see a doctor if
they need to.
• Less Locums (less cost)
• More GP/Patient Time
– Advanced Care Plans
– Health Care of The Elderly
The Patient
ALL PATIENTS
• Easier Access
• Quicker Service
• Guaranteed Appointments
• Increased Satisfaction
The Outcome
Vital Statistics – Dec ‘13 to April ‘14
2014
Calls
Prescription
GP
MIaMI
Team
Advice
Home Visit
December
457
66
99
170
5
107
10
January
431
59
120
128
4
108
12
February
412
54
123
123
8
88
16
March
511
90
112
167
4
128
10
April
458
59
90
170
4
125
4
2263
328
544
758
25
556
52
14.5%
24.0%
33.5%
1.1%
24.6%
2.3%
58.1%
The Pies don’t Lie
Year to Date
Practitioner:GP
Appointments
3%
24%
Advice
15%
Script
GP Led
72%
25%
GP
1%
MIaMI
32%
28%
Practitioner
Led
The Figures
The Future
• An Urgent Care Practitioner in EVERY
GP Surgery
• An Urgent Appointment Service for
EVERY GP Surgery
• A dedicated Education and Accreditation
Program for aspiring UCPs
Thank You
Matthew.holmes@gp-c82122.nhs.uk
0116 319 6093
Urgent Appointment Service