NextGen Patient Portal:
Involving Your Patients in
the Care Process
About Medical Clinic of North Texas
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142 physicians
42 associate providers
43 locations, 1 practice
230,000 active patients
EHR since 1999
EPM since 2004
MCNT Specialties
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Allergy & Immunology
Endocrinology
Family Medicine
General Surgery
Geriatrics
Infectious Disease
Internal Medicine
Internal Med/Pediatrics
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Neurology
OB/GYN
Pediatrics
PM & Rehab
Podiatry
Psychotherapy
Rheumatology
Sports Medicine
Why Use a Patient Portal?
“Seventy-three percent of Americans surveyed would use
a secure online communication solution to make it
easier to get lab results, request appointments, pay
medical bills, and communicate with their doctor’s
office.”
“… almost half would consider switching doctors for a
practice that offered the ability to communicate and
complete important health care tasks online.”
Source: Intuit Health’s Health Care Check-up Survey – Jan 2011
NextGen Patient Portal
• Secure messaging
• Appointment requests
• On-line appointment
scheduling
• Appointment reminders
• Broadcast messaging
• Recall reminders
• Med refill requests
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EHR document delivery
Electronic statements
Electronic bill pay
PHR requests
My health record
Instant medical history
Online forms/templates
Healthwise
knowledgebase
A Path to Success
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Why do you want a portal?
What do you want to offer?
Preparation
Communication
Monitor performance
Expand features
Overcome obstacles
Why does Your Practice Want a Portal?
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Improve patient satisfaction
Improve practice/patient communication
Improve accessibility
Provide additional services
Reduce phone calls
Reduce costs
Reduce administrative time
Meet meaningful use…
What do Want to Offer?
• Survey your patients
• Offer enough to engage your patients and staff
• Use a staged approach
Preparation
• NextGen File Maintenance
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Schedulable locations
Web customization
Email customization
Messages and disclaimers
Standard responses
Online forms publishing
Message routing rules (create task groups)
Template Tools
Communication
• Create a “buzz”
• Office flyers and posters
Office Flyer
Office Flyer
Communication
• Create a “buzz”
• Office flyers and posters
• Practice website
MCNT.com
Communication
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Create a “buzz”
Office flyers and posters
Practice website
Engage your staff
Engage Your Staff
Communication
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Create a “buzz”
Office flyers and posters
Practice website
Engage your staff
Areas of responsibility/workflow
Monitoring Staff Success
• Company contests
• Site contests
• Weekly reports of temporary and full enrollments by site
• On-demand reports of enrollments by employee
• Daily status reports of unanswered communication and
requests
Overcoming Obstacles
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Patient Portal support
Keeping patients engaged
Avoiding complacency
Overcoming fear
MCNT’s Implementation Key Dates
January 2009:
March 2009:
August 2009:
Feb 2010:
July 2010:
May 2011:
Begin preparation
“Live” with 2 doctor office
All offices trained
NextGen 5.6 Upgrade
Meaningful Use preparation
NextGen 5.6 SP1 Upgrade
Patient Portal Registration
Appointment Requests
Medication Refill Requests
Secure Communication Messages
Documents Sent to Patients
Questions?
Mike Yerrid
myerrid@mcnt.com
817.514.5259