London and South East Burns Services Review
Patient Stakeholder Event
15th January 2011
The Olympic Lodge Hotel, Aylesbury
Programme
10:00 – 10:30
10:30 – 11:00
Registration and refreshments
Introduction – Why are we here?
11:00 – 11:45
11:45 – 12:05
Discussion session 1 – How can services be improved?
Feedback from tables
12:05 – 12:45
Lunch
12:45 – 13:00
13:00 – 13:45
13:45 – 14:05
Introduction to Patient Outcome Measures
Discussion session 2 – Patient Outcome Measures
Feedback from tables
14:05 – 14:20
General feedback
13:45 – 14:00
Closing remarks
Introduction
• Welcome to the second Burns Patient Stakeholder Event
• The purpose of today’s event is:
o To introduce the project and what we are doing
o Obtain your views on current services
o Provide you with the opportunity to suggest how services can be
improved
London and South East
Burns Services Review
• The review is led by the London Specialised Commissioning Group
in conjunction with CSL on behalf of the 3 other specialised
commissioning groups across the south east.
• These groups are responsible for commissioning specialised
services within a regional area, e.g. London and South East of
England.
What is a specialised service?
Specialised services are services that treat highly complex and severe
injuries and diseases. As these conditions don’t affect large numbers of
patients, they are provided in fewer centres. This ensures patients
receive the best quality care.
What does commissioning mean?
Commissioning is the process of assessing which services are
needed, how they should be delivered and where they are needed most.
Scope
The review covers the following regions:
•
•
•
•
East of England;
South Central;
South East Coast and;
London.
Specialised burns services across England operate in networks.
Services in London and the South East are part of the London and
South East Burns Network (LSEBN)
Why are we doing this?
To determine how specialised burn services can deliver:
• The best quality of care
• The best place for treatment
• The best facilities to receive this treatment
The project is producing a Case for Change. This will be a published
document, available to the public, which will:
• Provide a picture of current services;
• Compare services to best practice; and national standards;
• Identify where services need to improve;
• Identify what patients want from their service;
• Make recommendations as to how this can be achieved.
Why are we here?
Patients hold the key to helping the NHS improve services
Your input will help shape proposals for the future of burn care
across London and the South East
Your experience
Your experience is important –
We want to know what went well and how it could be improved
What happens next?
Public and patient input is of huge importance to this review.
This is how your views and comments will feed into the
recommendations made by this review :
Patient
& Public
input
The Burns
Steering
Group
The Project
Team
Clinical
Panel
Group work
• 2 x 45 minute discussion sessions
• There will be a facilitator on each table
• There will be the opportunity to comment / feedback at the end of the
sessions
• Facilitators will feedback at the end of each session to the entire
group
Ground rules
• Only one person speak at a time
• Listen to and respect the opinions of others – everyone will have the
opportunity to speak
• If you need to leave the room at any time, for any reason, please feel
free to do so
• As discussions may deal with very sensitive issues, if you need to
leave the room or need any assistance please let your facilitator
know
• The facilitator is there to help and to ensure we capture all feedback
Discussion session 1
How can services be improved?
The aim of this session is to capture feedback on current services,
and we would like you to consider the following:
• What are the good aspects of current services?
• How could services be improved?
Feedback
We would now like to invite facilitators and / or attendees from each
table to feed back key points from each group
London and South East Burns Services Review
Patient Stakeholder Event
15th January 2011
The Olympic Lodge Hotel, Aylesbury
Introducing
Patient Outcome Measures
What does the NHS mean by the phrase ‘outcome measure’?
An Outcome Measure is the term used by the NHS to measure the
success or effectiveness of a service or treatment
They are used to:
• Identify which services need to be improved;
• How services can be improved; and
• Why they need improvement.
What’s it got to do with me?
Outcome measures used to be just about assessing the success of
treatment or an operation from a medical perspective.
The NHS has begun developing ways of assessing the success of
treatments and experience of services from the perspective of the
patient:
Patient Outcomes – effectiveness of the treatment
Patient Experience – assessment of the experience
Discussion session 2
Patient Outcome Measures
The aim of this session is get your input into the development of
patient outcome measures for specialised burns services.
In this session, we would like you to consider:
What you would like to see measured
Feedback
We would now like to invite facilitators and / or attendees from each
table to feed back key points from each group
Feedback
There are contact forms available for your completion so we can keep
this helpful dialogue going
Thank you
On behalf of the project team, for attending today’s event
We would will keep you updated on progress of the project and details
of future events
Questions, comments or to find out more:
Burns@csl.nhs.uk or call us on 020 7685 6945