SEEING IS BELIEVING
The University of Arkansas System
Partnering to Bring Vision Health to The University of Arkansas System
Superior Vision’s mission is to help our members
enjoy the wonders of sight through healthy eyes and
vision. We care for clients and members by delivering
broad and affordable access to vision care,
unwavering Superior service, and resources to help
them make informed vision care choices that offer the
greatest value.
Strength of our Partnership
• Superior Vision is a leading eye and vision health solutions company
• All we do is vision
• No lab or frame manufacturer ownership
• Providers have greater control on quality and turn-around time
• No competing business models that preclude Superior from
ensuring the greatest access and choice for members
• Freedom of choice to access the industry’s broadest provider network
• Benefits are the same at all provider locations
• Some other carriers offer lower allowances at retail providers
• Member focus; personalized ID cards mailed to the member’s home
• Partnership between The System and Superior Vision to make the
Plan successful for all employees
Superior Plan At A Glance
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Covered benefits; members more likely to utilize plan with ID
card, website support, outstanding customer service, strong
provider network
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Eye exam
Frame allowance
Covered lenses
Contact lens allowance
Stand-alone Contact Lens Fitting exam
Valuable progressive lens coverage
Discounts on covered and non-covered services and
materials
• Out-of-pocket maximums
Delivered through a provider network that gives members the
ultimate choice and control
Superior Plan At A Glance
Network
Superior Network Access
The broadest network of eye care providers
• Ophthalmologists, optometrists, optical retail chains
• No outsourced provider network
• Benefits are the same at all providers (no restrictions)
• Flexibility to go to one provider for exam, another for materials
Network Access based on census data:
77.1% of employees have desired access:
2 providers within 5 miles
94.5% of employees have desired access:
2 providers within 15 miles
Urban, Suburban, and Rural Metrics
98.9% of employees have desired access:
2 providers within 10 miles, 2 providers
within 15, and 2 providers within 30 miles.
Network of Choice
• Large, diverse national network with unparalleled access
– Ophthalmologists, optometrists, retail chains
• Flexibility and choice in provider access leads to lower member
out-of-pocket costs
• Largest refractive surgery network
Member
Experience
Health Starts with an Eye Exam
Education to Improve Daily Living:
Computer Vision Syndrome
UV Protection
ADD and ADHD Misdiagnoses
Alert for Eye Diseases:
Cataracts
Glaucoma
Macular Degeneration
Importance of a
Routine Eye Exam
Alert for Systemic Diseases:
Cancer
Diabetes
High Blood Pressure
High Cholesterol
Improve Visual Acuity;
Increase Productivity and
Well-being
Looking Beyond the Premium: Creating Cost Savings
Unique plan features that lowers members’ out-of-pocket costs
1. Discount features & out-of-pocket maximums
2. Contact Lens Fitting benefit
3. Progressive lens coverage
4. Discounted online contacts
5. Network choice
Superior Customer Service
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Member-centric philosophy puts the needs of our
members and customers first
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98% customer retention rate
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Member satisfaction = 98% Good, Very Good, Excellent
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Enrollment meeting / Health Fair
representation
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Dedicated Account Managers
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Online tools for members, groups
at SuperiorVision.com
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Extended Customer Service
hours, including Saturdays
Anytime Access to Vision Care Information
• Information-rich portal for members & benefit managers
• View plan benefits & coverage
• Print out multiple ID cards
• Find network providers
• Download forms
• Nominate a provider
• Vision Care Learning Center