Bon Secours Virginia Medical Group’s Journey Bon Secours Health System’s Foundation for ACOs June 6, 2013 Payment and Delivery Reform Panel Virginia Chamber Health Care Conference Presenter • • • • Tom Auer, MD, MHA CEO, Bon Secours Virginia Medical Group Contact Information: thomas_auer@bshsi.org Cell Phone: 804-572-0557 • I have no real or apparent disclosures to report Bon Secours means Good Help The Sisters of Bon Secours went to great lengths to meet the needs of their patients…among the first to go into patients’ homes to provide round the clock nursing care. The Sisters were innovators, guided by an unwavering commitment to their patients a commitment we continue today. Basic Delivery System is NOT WORKING • Physicians are not happy – particularly PCPs • Physician Workforce cannot keep up with Access • Patients are not happy and not insured or underinsured • Employers cannot continue to afford healthcare and compete in a global economy • Fee-for-Service incentivizing volume not value Healthcare Reform Requires Change • We Know that We Have a Challenge • We Know that There are Some Success Stories • We Now Need to Push For the Changes That Work • Physician Leadership is Critical It is a New World Bon Secours Virginia Medical Group Transforming our care in order to transform the lives of our patients and the health of our communities. BSVMG Journey • • • • • • • • • • Electrify – Connect Care Grow - Strategically Re-engineer – PCMH Connect – My Chart Coordinate – Nurse Navigation, Geriatric MH Proactive – Registries Clinical Innovation – Hi Tech and Hi Touch Medical Group Culture - Synchronization Advanced Payment Models – ACOs Healthcare Without Walls – Returning to our Roots Bon Secours Medical Group Virginia • • • • • • • 460 Provider Multi-Specialty Group 100+ locations 45% PCP/55% Specialists 65% Richmond/35% Hampton Roads Experienced Medical Group Support Team Dyad Leadership Model Very Active Clinical Councils and SubCommittees TODAY’S CARE MEDICAL HOME CARE My patients are those who make appointments to see me Our patients are those who are registered in our medical home Patients’ chief complaints or reasons for visit determines care We systematically assess all our patients’ health needs to plan care Care is determined by today’s problem and time available today Care is determined by a proactive plan to meet patient needs without visits Care varies by scheduled time and memory or skill of the doctor Care is standardized according to evidence-based guidelines Patients are responsible for coordinating their own care A prepared team of professionals coordinates all patients’ care I know I deliver high quality care because I’m well trained We measure our quality and make rapid changes to improve it Acute care is delivered in the next available appointment and walk-ins Acute care is delivered by open access and non-visit contacts It’s up to the patient to tell us what happened to them We track tests & consultations, and followup after ED & hospital Clinic operations center on meeting the doctor’s needs A multidisciplinary team works at the top 11 of our licenses to serve patients *Slide from Daniel Duffy MD School of Community Medicine Tulsa Oklahoma Patient-Centered Medical Home • • • • • PCMH – Proactive Approach to Care PCMH – Building Blocks for an ACO PCMH – Philosophy of Care – Team Based PCMH – Grounded in Evidenced Based Medicine PCMH – Requires Nurse Navigators focused on Population Health • PCMH – Expanded Capacity and Reduced Unnecessary Care • PCMH – The Right Care, at the Right Time, for the Right Reasons • This is VERY Different than what we do today NCQA PCMH • • • • • • • • • • US NY VA PA NC TX WI CO IL MD 32,976 6,331 671 2,307 2,364 1,428 939 747 384 457 Advanced PCMH Outcomes Inpatient Discharges Readmissions High-end Imaging ED Visits Quality/Clinical Outcomes 14 Facility Buffering Vectors Aging Population Obesity Hi-Tech Market Share Appropriate Admissions Managed Care Contracting 15 One Of Our Experiences • • • • • One Payer – One Year 9000 attributed patients $1.2 million in savings $10 pmpm savings compared to market 35% reduction in readmissions 13 Bon Secours Virginia Employee Wellness Model of Care Low Risk Awareness High Risk Moderate Risk Targeted Intervention High-Risk Intervention Physical Activity Tobacco Cessation: Quitline or Freshstart in person class Weight Management: Referral into weight loss program based on BMI Communication Web-based information Targeted messaging and emails reminders of prevention screenings and disease prevention Weekly wellness tips and Bimonthly Good Life Newsletter Incentive Program Complete the PHA and Wellness plan Complete all age related recommended screenings. Examples: Physical with PCP, Annual Mammogram (or baseline for women 35-40) and Pap for women or Prostate Exam and PSA for men Complete Self-care workshop and complete personal health record for future visits to PCP Physical Activity If you are Diabetic and/or Hypertension, Physical assessment and group training sessions available over a 3 month period then a reevaluation. Physical Activity If you are Diabetic and/or Hypertension, Group exercise classes made available Same as low risk plus Communication • Quarterly tailored messages, email and home mailing on specific risks such as hypertension. Incentive Program • Group Coaching (Healthy Weigh, Compass to the Good Life) • Complete 1-2 coaching Sessions either in person or telephonic • Complete 2 Healthstream/Webinars based on wellness goals SeIf-Care/Health Care Consumerism Same as low risk plus • • • Communication Invitational letter from EWS mailed to home with a follow up phone call from CENVANET to those who have not responded. Incentive Program If Diabetic, Hypertensive, Asthma or Back (Ortho) complete 6 coaching sessions with CENVAT for disease and medication management or enroll into disease management program such as DTC or Cardiac Wellness. Other high risk employees not identified in the 4 groups above will work with the nurse navigator Advanced Payment Models Managed Care Contracting: • • • • • • • • Cigna Humana Conventry Aetna Optima* Anthem United* MSSP *Negotiations ongoing 18 Medicare Shared Saving Program • • • • • 25,000 Medicare patients in Va. Shared savings for CMS 33 quality metrics Create a new delivery platform Partnering with Aetna Our New Frontier and Mantra Healthcare Without Walls Building an ACO Patient Activation Patient & Family • • • • Personal Health Record Patient Portal Health Risk Assessment Patient Engagement & Activation Advanced Primary Care Advanced Primary Care Under Patient-Centered Medical Home •Prevention & Wellness •Point of Care Analytics & Clinical Decision Support •Gaps in Care •Population Management & Chronic Care Registries •Home Visiting Teams •Generic Prescribing Program •Embedded Nurse Navigation •Cost Effective Medical Management & Utilization of Services (SCP, Ancillary) •Access, Same Day Appointments, e-Visits •Patient Satisfaction & Loyalty •Provider & Office Staff Satisfaction Patient & Family • • • • Personal Health Record Patient Portal Health Risk Assessment Patient Engagement & Activation New Health System Coordination Medical Group & Health Care System Enterprise Level Activities •PCP/SCP Incentives & Clinical •ER Avoidance Programs Guidelines •Urgent Care •Pay for Performance Initiatives •End of Life (Palliative Care) and Outcomes Measurements •Patient Satisfaction & Loyalty •Hospitalists, Post Discharge •Care management Follow-Up Programs •Transition of Care (Acute, Chronic, •Provider Satisfaction Inpatient, SNF) •Behavioral & Mental •Health Coaching Advanced Primary Care Health (Shared Decision Under Patient-Centered Medical Home Making) • Prevention & Wellness • Embedded Nurse Navigators • Point of Care Analytics & Clinical Decision Support • Gaps in Care • Population Management & Chronic Care Registries • Home Visiting Teams • Generic Prescribing Program • Cost Effective Medical Management & Utilization of Services (SCP, Ancillary) • Access, Same Day Appointments, eVisits • Patient Satisfaction & Loyalty • Provider & Office Staff Satisfaction Patient & Family • • • • Personal Health Record Patient Portal Health Risk Assessment Patient Engagement & Activation Payment Mechanism Maturing ACOs Accountable Care Organization Medical Groups & Health Care System • Enterprise Level Activities • PC-MH Functions Hospitals • Service Line Integration • Medical Staff Alignment • Incentives for Efficiency & Lean Six Sigma Skilled Nursing Facilities • Quality (SCIP, Leap Frog) • SNFists • Safety • On-site Case Management • Outcomes & Evidence Based • Efficiency Rating Systems Medicine “Preferred Facilities” • Call Coverage Ancillary Services • Consult Services (Stroke, Medical Group & Health Care System • Free-Standing ASC & STEMI) Enterprise Level Activities Diagnostic Testing Centers • ER Avoidance Programs • PCP/SCP Incentives & Clinical Guidelines • Urgent Care • Pay for Performance Initiatives and Outcomes Home Care DME • End of Life (Palliative Care) Measurements • Home Safety Visits • Integration & • Hospitalists, Post Discharge Follow-Up Programs • Patient Satisfaction & Loyalty • Post Discharge Visits Oversight with Care • Home Health Management • Transition of Care Coordinator of Services • Provider Satisfaction • Care management (Acute, • Behavioral & Mental Health Advanced Primary Care Chronic, Inpatient, SNF) Hospice (Shared Under Patient-Centered Medical Home • Transitions• Health Coaching Making) (CHF, COPD, Decision • Prevention & Wellness • Cost Effective Medical Frailty • Point of Care Analytics & Clinical Management & Utilization of Syndrome, Decision Support Services (SCP, Ancillary) Dementia) • Gaps in Care • Access, Same Day Appointments, e• Population Management & Chronic Visits Care Registries • Patient Satisfaction & Loyalty • Home Visiting Teams • Provider & Office Staff Satisfaction • Generic Prescribing Program Patient & Family • • • • Personal Health Record Patient Portal Health Risk Assessment Patient Engagement & Activation