Leveraging Technology for Efficiency
and Productivity
Mark Chandler
Senior Vice President, General Counsel and Secretary
© 2012 Cisco and/or its affiliates. All rights reserved.
1
The Best Job in the World
• Visionary Leadership
• Cool toys
• Smart customers
• Whole new world
© 2012 Cisco and/or its affiliates. All rights reserved.
2
• What Drives Us
• Our Department and our Framework
• Contrasting Perspectives
• Aligning Vision; Strategy; and Execution
• Three-Pronged Solution
© 2012 Cisco and/or its affiliates. All rights reserved.
3
Enduring Values
Ensure transparency and integrity
Be change agents
Low cost, high quality legal department;
leveraging people and technology
Partner with our clients
© 2012 Cisco and/or its affiliates. All rights reserved.
4
Mission
Critical
Activities that, if
performed poorly,
pose an immediate
risk
Non-Mission
Critical
Activities that, if
performed poorly,
do not pose a risk
© 2012 Cisco and/or its affiliates. All rights reserved.
Context
Core
Activities that are necessary but
not tied to competitive
advantage
Activities that contribute to
competitive advantage
Out-task
• High-stakes litigation
• Reputation
• Compliance
• HR policy
Outsource
• HR cases
• Smaller litigation
• Real estate
In-task
• Design, build and sell
• Business development
• Intellectual property rights
Self-Service
• Routine transaction
processing
5
1.40%
1.31%
1.16%
1.20%
1.01%
1.00%
0.79%
0.80%
2010
0.67%
0.60%
2011
0.47%
0.44%
2012 (Pro
Forma)
0.42%
0.40%
0.25%
0.20%
0.00%
Competitor
(Larger)
Cisco
Competitor
Competitor
Competitor
(Comparable) (Comparable) (Comparable)
Competitor
(Smaller)
Competitor
(Smaller)
Assumptions for FY12:
Cisco Revenue Growth to $45.7B
Legal Spend of $193M (COGS and OPEX)
© 2012 Cisco and/or its affiliates. All rights reserved.
6
• What Drives Us
• Our Department and our Framework
• Contrasting Perspectives
• Aligning Vision; Strategy; and Execution
• Three-Pronged Solution
© 2012 Cisco and/or its affiliates. All rights reserved.
7
© 2012 Cisco and/or its affiliates. All rights reserved.
8
8
200 attorneys worldwide
56 additional professionals
7 administrative assistants
17 paralegals
206 primary outside law firms
© 2012 Cisco and/or its affiliates. All rights reserved.
9
9
Markets
Cultures
Languages
Laws
Territories
Policies
Finances
Customers
Technologies
© 2012 Cisco and/or its affiliates. All rights reserved.
Markets
10
10
Sameer is the South Africa
Cisco Legal Team.
Johannesburg
© 2012 Cisco and/or its affiliates. All rights reserved.
11
11
• What Drives Us
• Our Department and our Framework
• Contrasting Perspectives
• Aligning Vision; Strategy; and Execution
• Three-Pronged Solution
© 2012 Cisco and/or its affiliates. All rights reserved.
12
More is
better
“If it ain’t
broke”
Better is
better
Prices go
up
“Somewhere
a 26-yr old”
INFORMATION
INSIGHT
“How always
been done”
Can’t
measure
Fear:
Cross the
line
© 2012 Cisco and/or its affiliates. All rights reserved.
Prices go
down
“How can we
do better?”
Everything
measured
Fear: China
Competitor
13
Medieval Guilds Not Likely To Survive
© 2012 Cisco and/or its affiliates. All rights reserved.
14
14
• What Drives Us
• Our Department and our Framework
• Contrasting Perspectives
• Aligning Vision; Strategy; and Execution
• Three-Pronged Solution
© 2012 Cisco and/or its affiliates. All rights reserved.
15
STRATEGY
Extensible platforms to maximize agility
VISION
Enable the business
with productivityenhancing tools,
processes, and
operating models that
maximize attorney
efficiency, client-side
self-service, and
responsiveness to
sales operations
One-to-many knowledge dissemination
“Service org to a service org” mindset
Evolve core competency from “utility
makers” to “internal consultants”
2-4 Years
Extend Core v. Context to application layer
Build when necessary; favor configuration
and deployment
Cross-functional data hub
Under-promise and over-deliver; keep
program commitments
5+ Years
© 2012 Cisco and/or its affiliates. All rights reserved.
EXECUTION
12-18 Months
16
STRATEGY
• Market adjacencies
• Acquisitions
• Anti-corruption/due
diligence
Extensible platforms to
maximize agility
• Controls
• Localization
2-4 Years
• New Cisco entities
• Globalization
• Complexity
• Unknowns …
© 2012 Cisco and/or its affiliates. All rights reserved.
17
© 2012 Cisco and/or its affiliates. All rights reserved.
18
© 2012 Cisco and/or its affiliates. All rights reserved.
19
• What Drives Us
• Our Department and our Framework
• Contrasting Perspectives
• Aligning Vision; Strategy; and Execution
• Three-Pronged Solution
© 2012 Cisco and/or its affiliates. All rights reserved.
20
Tools
© 2012 Cisco and/or its affiliates. All rights reserved.
Process
Culture
21
Tools
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22
Top-Level Capabilities & Tools
Self Service
Auto-templates
Auto letters
TelePresence
Playbook
OnRamp Exchange
WebEx
VAP
Light workflow
Click Accept
Documentum
Contract Data Store
Search
Auto-renew
Auto-notifications
© 2012 Cisco and/or its affiliates. All rights reserved.
23
Communicate
Share
Network

E-Mail

Teamware

Blogs and Wikis

Calendar

Instant Messaging


Group Scheduling

Presence
Social Network
Analysis

Discussion Forums

Mobile/Wireless

Social Applications

Audio Conferencing

Web Conferencing

Expertise Location

Low Definition Video
Conferencing

P2P

Syndication (RSS)

Webcasting

Ad Hoc Workflow

High Definition,
Immersive Video
1st Generation
© 2012 Cisco and/or its affiliates. All rights reserved.
2nd Generation
3rd Generation
24
Communicate

E-Mail

Calendar

Group Scheduling

Discussion Forums

Audio Conferencing

Low Definition Video
Conferencing
1st Generation
© 2012 Cisco and/or its affiliates. All rights reserved.
25
Share

Teamware

Instant Messaging

Presence

Mobile/Wireless

Web Conferencing

P2P

Webcasting

High Definition,
Immersive Video
2nd Generation
© 2012 Cisco and/or its affiliates. All rights reserved.
26
Share

Teamware

Document
Management

Instant Messaging

Presence

Mobile/Wireless

Web Conferencing

P2P

Webcasting

High Definition Video
2nd Generation
© 2012 Cisco and/or its affiliates. All rights reserved.
27
Network

Blogs and Wikis

Social Network
Analysis

Social Applications

Expertise Location

Syndication (RSS)

Ad Hoc Workflow
3rd Generation
© 2012 Cisco and/or its affiliates. All rights reserved.
• Legal internal
(secure, privileged)
• Legal to internal client
(secure, privileged)
• Legal to firm
(privileged)
• Legal to peer departments
(open)
28
Process
© 2012 Cisco and/or its affiliates. All rights reserved.
29
© 2012 Cisco and/or its affiliates. All rights reserved.
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30
© 2012 Cisco and/or its affiliates. All rights reserved.
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Culture
© 2012 Cisco and/or its affiliates. All rights reserved.
32
© 2012 Cisco and/or its affiliates. All rights reserved.
33
© 2012 Cisco and/or its affiliates. All rights reserved.
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